I dropped my car off for A-1 maintenance for a scheduled appointment. I was told it would need an oil change and possibly the tires would need to be rotated. I asked about how long it would take. I was told 1 1/2 - 2 hours. I didn’t want to sit at the dealership for that long so my husband followed me over and took me home. 4 1/2 hours later still no call from the dealership. So I call and ask about my car. The woman I talked to was very kind and apologetic. I came in to get my car and the guy who was assigned my car was like, “sorry but it’s not my fault.” He just dismissed the fact that having an appointment meant nothing and oh well that it took so long. I never want to cause a scene, but I may be taking my business elsewhere.

Good stuff. Austin was very nice and helpful.

Good quick complete service

Definitely will no longer go to this location for service on my vehicle. They aren’t willing to match price for a tire rotation. And there service rep David Armine pretty much told me I don’t have to come to this location that I can go where I want to if I want a better deal. Talking about horrible customer service!

Great experience. Salesmen was David. No surprises and great service. Would recommend. Car has been issue free thus far.

We always have the best service at AutoNation Honda.

Very pleased with the overall experience. Junior (the service dept staff) was extremely helpful. This is the only place where I take my Honda for servicing needs.

First time shopping here and walked away with a new car! Great staff and great service!

I had a great experience because the technician explained in detail everything that was done & how in the coming months I can implement the suggestions presented to me.

Brandon in Service is a great help, makes the process easy and painless, communicates well and cares for the customer while keeping his promises. His recommendations make sense and he understands cars. We chatted for a few minutes and his commitment to the company and obvious pride in his job are refreshing. Way to go, AutoNation - keep Brandon happy!

Great service, as always. Good deals this time, as well.

We purchased two vehicles from Autonation Honda West Knoxville recently and are extremely pleased with both. We worked with Brian P. and Aliana M. to purchase, and both and knowledgeable and helpful. The process of buying at this location was very easy!

Professional, courteous, on time. Facilities are comfortable and clean.

Had a screw in my tire. Joe Schober helped me in service file a warranty claim on my Tire & Wheel policy. They ended up replacing my tire and it cost me nothing out of pocket! The whole process was simple and easy as Joe took care of the entire claim process for me. Highly recommend this dealership and so thankful to have had that Tire & Wheel protection!

Everyone is always super nice and super professional.

Great buying experience here. I cannot stand high pressure sales and I have never felt that way at Autonation. Will definitely consider them again for my next purchase.

As someone else stated, this business needs to review its time management for service. 3-hour wait for oil change and tire rotation, WITH an appointment. Unacceptable.

My husband and I got a Chevy Malibu from this dealership. Jeff was awesome to work with. He did a great job helping us through the paperwork. David, over in finance, was also awesome to work with. He was very informative and answered any of our questions that he was able to answer. Overall, I was very happy with our service there. We may not return there ourselves, but will recommend anyone looking for the right vehicle to stop on in AutoNation Honda.

Excellent every step of the way. Jeff is a great sales rep. They have a great thing going.

Junior was great! He kept me informed about the service of my car.

Had an appointment for 10:30 and got out at 1:10 for an oil change and tire rotation. Had a free oil change because my hybrid said not to use additives in oil and they had as standard practice. Manual said my car takes 4 qts and they charge for 5qts. There was free coffee!

Great service; needed routine service and brake rotors resurfaced. It’s running smoothly now.

Joe Schober went beyond the norm! Auto Nation West Knoxville is the only dealership our two Honda’s will be serviced. Thx Joe

Great service, amazing people. I came here for a recall from the manufacturer but the service department and the sales people that I spoke with were very candid and friendly. My car was serviced quickly and my visit went smoothly.

I purchased a 2017 GMC Acadia and had a wonderful experience with the staff. I drove 2 hours to visit this dealership. Everyone was very informative and helpful during the process. Brock did a great job keeping me happy and making sure I was being put into a safe vehicle that would meet my needs. AutoNation is the BEST!

Salesman was awesome. Vehicle they sold me has issues. Not happy with the dealership at all. Will never buy another vehicle from them. Buyer beware.

Had a great experience purchasing pre-owned Honda Ridgeline. Cody and William were great to work with, highly recommended dealership!

The sales team at AutoNation Honda were very professional. They were more than willing to negotiate with me for a fair deal. In particular Jamal was very helpful and accommodating. I highly recommend purchasing a vehicle from AutoNation.

Joe Schober is an excellent service manager. Goes the extra mile to serve my automotive needs.

I've been a customer of West Side Honda for years, because of their professionalism and great customer service. They actually listen to you and will do their best to meet those requests.

Worked with David and he was great! No haggle, price was listed and visible. Experience has been great all around and the everyone we interacted with was very friendly.

Joe was great in the service department! He was flexible and made sure my car was done in time for an appointment… even though it was my mistake regarding the appointment date! Thankntou

Very satisfied. Service representative very thorough.

I appreciate their ability to accommodate my schedule and good communication during performance of service.

Great service at a great dealership!

Parts dept is great.. always does a fine job taking care of me with our three Honda automobiles.

I had a great buying experience, no hassle, no haggling, and everyone was straight up with me. Brandon was awesome and went above and beyond. if you're looking to purchase a vehicle, new or used, I'd recommend making AutoNation Honda your first stop.

Courteous and professional service once you’ve gotten the attention of the service team; this has occurred every time I’ve brought my vehicle in. Would suggest a big improvement to the customer experience by having someone greet you as soon as you arrive. I’ve had to stand around for several minutes before being acknowledged. When going into the inside service desk they just escort you back out to wait. It’s awkward and a bit frustrating to keep standing there wondering who will actually handle your service and whether to approach them or wait for them to finally notice you.

Best inventory in Knoxville and Carlos Baez Delgado made the internet sales and on site shopping pleasurable. He was very attentive and super about me changing my mind numerous times about which vehicle I wanted. I definitely recommend this sales person and dealership if you are shopping for a good deal

Fantastic our handler was Brandon he was very professional and helpful highly recommend him and this location to care of your vehicle services.

Iv never been treated like this at a dealership. I came from 2 hours away to buy my dream car today. Im a disabled veteran with extreme depression and just went through a very bad divorce. The only thing that helps me take my mind off all my problems is cars. I was going to be so happy today and they killed that. Now I'm on the side of the interstate crying uncontrollably and can't even drive home. Im so sorry. I dont want pity from anyone. I know most people won't under stand but alot do. Stay away from this place. I understand policy. But when the GM tells me it's his way or no way, walk away. Terrible management. Treat your customers like you would want to be treated. It's just a used insured car.

Austin was a great customer service rep.

The service was great. My only complaint is I was told it would be 3 hours and it was 4.5 hours. I had to wait. Next time I will try to schedule an appointment where I can just leave the car and come back later.

My first visit to the dealership, after moving into the area. The service was prompt, courteous, and all requested maintenance items were taken care of effectively in a cost-effective manner.

Different employees of this dealership tell different versions of policies. Prices seem fair, but salesmanship and professionalism is severely lacking. Would not recommend.

Great service Advisor Joe Schoeber! Knows just what my truck needs.

Cody Underwood and the sales manager went above and beyond to make my experience experience a great one! I sold them my Q and couldn’t have had better guys to work with. I highly recommend them.

Helpful service, very clean and user-friendly waiting area. I would say that the service itself took a long time, but overall the experience was great.

Very pleased with the service provided.

. My saleman was very helpful and great but the finance guy was awful

I will not trust what AutoNation tells me again! They said I cannot order a new Honda at this time- I can. Do not trust them! I made an appointment for a "B1" maintenance- they changed the oil, rotated the tires then handed me a list of things needing attention, but they didn't have time (including a cabin filter- really- no time!!!)They said my brakes needed to be replaced (but they had no time), so I took it to a brake place- they were fine! I'm glad they didn't have time, because now I can get what really needs to be done somewhere else that is ethical

Took my car in for an oil change and tire rotation. I purchased my tires there so the rotation are free. However after reviewing my ticket I realized they charged me $29.99 for the rotation. I called back the same day and brought it to their attention. That was a week and a half ago. I have called twice about it with no return call or credit. Very Very poor customer service!!

For sale and service. For sale : I leased 3 cars from them and Mahmoud Alakad was my sales man and he was a great wonderful man and helped us to get the right car with the reasonable fair price in a very professional, caring and friendly way. For service I always do my cars maintenance there and Lyric Lay is always my service advisor that helps me with a nice, friendly and professional attitude and always very courtesy and pay attention to my concerns. Thank you to you all so much.

Amazing experience. I hit the jackpot, the exact car I was looking for had arrived on lot 3 days prior. After already having set up a test drive on a car that didn't meet our requirements this was a surprise. We purchased immediately. David Kraning was fantastic, period. His knowledge was impressive and he made us feel right at home. Jeff from finance worked with us to insure everything met our money and payment schedule. Good job people. I look forward to a long relationship.

The young man that I actually spoke with (Austin, I believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn't slow in my opinion at all, but I appreciated his attitude. He is the reason for the 5 star rating. The rest of the service and work on the car was very good as well, for the most part. I pulled in, without an appointment because I had just run over a screw and it was stuck in my tire. Another service person (my apologies for not getting his name) discovered that the screw had not actually punctured the tire and was just stuck in the tread. Yay! No new tire! I went ahead and requested a tire rotation while I was there since I knew I was due for one. The service technicians did their multi-point inspection while it was there, too. Now, this is my only complaint. When I pulled in to the service area, my check engine light was on. I knew it was on. I know what the problem is and will be getting it fixed asap, but I did forget to mention this to them when they checked my car in. However, not one word was mentioned about this light being on. Even with the supposed multi-point inspection, no one said a thing about this light being on, what it meant, what to do about it, etc. This makes me question how much they actually check with the "multi-point inspection". Shouldn't that include checking why a service light is on?

The AutoNation dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.

This dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.

The service dept. is always efficient and on schedule. The staff is pleasant and delivers great customer service.

They have excellent customer service.

We have been going to this dealership and service center for over 20 years. They have never let us down with reliability and friendly service. Brandon was a new service center rep for me (our two previous have both retired). I was impressed with his straightforward advice and willingness to answer all my questions. Well done, Autonation West Knoxville: he was a quality hire!

Very Respectfully personnel

Great honest help. I really appreciate this team. I am not a fan of visiting car dealerships, but I didn’t have that feeling when I went here. Hope to buy a car there soon (if one I am looking for comes in).

Very low pressure environment. Loved the buying experience. Brandon was great. They had just the Pilot we were looking for.

They told me how long it was going to take. They had 5 minutes to spare. They didn't pressure me to buy stuff I didn't need. Everyone was pleasant. The waiting area was clean and there was hot coffee available. Always a good experience when I go there.

I had my car serviced at Autonation Honda West Knoxville on Sept 3. Jordan Coleman was my service advisor. He was very knowledgeable and very thorough in finding out exactly what repairs my car needed. Also getting the repairs done will save me alot of money down the road. I am so grateful to know that I can drive my car and know it is safe and reliable. 🤗 I am definitely going back to Jordan on my next maintenance check and in between when something comes up with my car.

We have bought three brand new Honda's from West Side Honda of Knoxville. Joe Schober was our Salesman in 2013 for our first purchase and he is now in the service department and is our go to Service Advisor. Mr. Schober has proven to be an excellent Sales and Service provider in our past 7 years of experience with this Dealership. My only regret is that Mr. Schober cannot do both jobs. We currently own a 2018 Accord and a 2019 Ridgeline and plan on keeping a very long time. Thank you Mr. Schober for your service.

Clean environment, very friendly & courteous customer services. Service time was even faster than they predicted!

Terrific service at a fair price.

Easy to make an appointment, and they take you on time. The waiting area is comfortable. The techs are good and they do good work. Everything is explained before they start and you know what they're going to do and how much it's going to cost. I've had my Civic serviced here since I bought it.

Great service and quality work!! Highly recommend! Joe Schober is awesome!

Joe. If you get a chance to request do it. Things might be pricey but his service was phenomenal.

Bought a new CRV touring edition. Sales people were friendly and helpful. The dealership is one of a few that had a good selection of cars in stock. Took car in for first service. I'm not sure why an oil change and tire rotation should take 2 hours. Kind of disappointed with the level of service

Our car search and buying experience was excellent at AutoNation Honda West Knoxville. We initially looked at a Ridgeline, but ended up with a Passport Elite. Our representative Katie Stallings was excellent. She listened to our needs and desires. After looking at the Ridgeline and doing a test drive, Katie asked if we had considered a Passport. With that, we changed our mind. We ended up financing the car and our Finance Rep Steve was excellent. We never experienced any sales or finance pushing. Things we simple and enjoyable.

Aliana helped on our first visit setting up Ridgeline test drive. Returned at a later time and she helped again. After deciding to buy a Ridgeline not in inventory, she checked on future scheduled arrivals and found one we liked. Arranged to reserve vehicle with a modest deposit. Prepared vehicle and notified me when it arrived. Good transaction, our first Honda.

Not so great visit. Came in for an oil change. Had a different associate check me in then the one who checked me out. Asked to have a/c checked since it's currently not fully working. Told of cost to fix it before checkout but declined to have fixed. But was not informed of diagnostic fee until I checked out. Then as I was leaving, I checked my settings and they were not reset so I drove back to have it reset like it should've been. I come to the dealership to get great service and now I wonder if all that is supposed to get done actually does.

Great staff and professional service

went above and beyond to help with any issues we had with our 2017 civic

Excellent car, excellent customer service, great experience.

The service staff is always friendly & willing to help. We enjoyed taking our Honda’s here for many years now!

Excellent experience as always, which I’ve come to expect with Jordan. All questions answered and expectations exceeded. Highly recommend, and will be a long-term customer thanks to him.

Customer Service is superior at this dealership! We had the best experience from start to finish. No high pressure tactics, only friendly, top-notch service. I would highly recommend these folks if you are in the market for a vehicle.

The service was great and the service manager was very courteous. Only drawback was, I showed up an hour early and didn't have my oil change completed until three hours later.

AutoNation is my go to auto repair shop. They get everything done with great care and always with professionalism. A+++++

Savannah is the BEST! So professional, knowledgeable and genuine! We highly recommend asking for Savannah when visiting AutoNation.

Took my car to be serviced 8/13/21. The service, as always, was excellent. The reason for 3 stars is because my car went in dent free and came out with a dent on the hood area. They say it was already there prior to me bringing the car in and provided photos. The photos, however, were not time stamped so its difficult to say when they were taken. I do know i check my car daily and know there wasnt a dent there prior to taking it to the dealership. Instead of arguing, i filed a claim. To fix the dent will cost $667! How crazy is that? Autonation did not offer to pay for the dent. The collision center even said it was likely caused in the shop because there's evidence that someone used touch up paint to cover it up. Needless to say, im going to be in a rental for about a week just to have this fixed. Am i mad? No. Im just more disappointed Autonation didnt at least own up to what happened. On top of that they kept my car for 5 hours just to put on new tires and do a transmission flush and other routine maintenance. That's a long time in my mind. I love the service so i will be back but whoever reads this can judge for themselves and make up their own mind how they would've handled this. Would you escalate this? Yes or no? I do know that from now on im taking pics of my car before going there again.

Joe Schober is an excellent represenitive for Honda. He is honest and professional and so easy to work with. He explains everything to where I can understand it and answers all questions honestly.

I was referred to Joe Schober by a friend, and he's been an excellent person to work with! The entire staff at this location is awesome. Always friendly, efficient, and the work is reliable and well priced. I will continue to have my Accord serviced at AutoNation!

Customer Service is incredible. They listen to your concerns and answer all your questions. Service Department is the best.

For many years, I have used Mike West as my service advisor at AutoNation Honda in Knoxville. Mike has retired, and I got a new guy named Brandon Russell as my advisor. I was not disappointed. Brandon handled our visit in a professional and competent manner. I will continue to ask for him when I need service on my Honda.

Go see Adrian!!! Excellent service all around!!!

excellent service, caring service department. Wait time a bit long.

Fantastic service. Courteous, informative and caring. Brad is the best. Very good at what he does. I always have taken my Hondas to Auto Nation. By far the best service department

I have used the service department of this dealership for several years with two different vehicles and I came back again with the new Honda vehicle I own today. Friendly staff upon checking in and excellent service performed during my last visit. I would highly recommend this dealer's service department for any service that you may require.

Great experience buying here. Would definitely shop here again!

This was a great experience . Jordan was my service representative and was the nicest person I have ever had . Walked us thru what was going to be fixed just very helpful . Rebecca Vail was the person who answered when I called and had so much patience and was so kind in answering my questions and greeted us very nice person. Honda u r lucky to have such good people representing your company. Will keep returning For service.

Joe was very friendly and thorough. They were on time at intake of my car and finished the work by the time they said they would.

We have been very pleased with both the sales and service departments at Autonation Honda. We took our CR-V here for regular maintenance, and we were so impressed that we decided to purchase our next Honda from here. We bought a Pilot about a year ago, and we are definitely happy with our choice. We take our Pilot in for regular maintenance, and the service department is excellent.

Nicely run auto dealership and service center. Fair prices and detailed info. Also, they are short on car in entity and need used Hondas to buy from you. Check it out.

Great place! They worked with me and didn’t push me to do or get anything that I didn’t want! Joseph Chaaya was absolutely fantastic to work with, and he brought some humor into the mix, too!

Excellent service and great people to deal with.

Mr. Bill and AutoNation were very pleasant to work with.

For the second time in the last 3 years I’m very disappointed in the Honda service. For the second time I’ve taken my Honda vehicles for routine maintenance only to leave with something on each car not working. My last Honda I purchased from Morganton Honda & even took back for service. Wish I had dove that for its second service! At prices that are charged, your vehicle should not have problems after being seen for routine maintenance.

Jamal Walters was great to work with and no pressure was applied. They gave me the deal and didn't ask the typical "what can we do to earn your business today" line. The only hiccup in the whole deal and why I did not rate it as 5 stars was that I was informed the car had Sirius and after all the paperwork was signed I was informed they made a mistake and it did not. I did a Google search and found out Honda has left it off some vehicles. Staff should of known this. I would definitely recommend Jamal and AutoNation to anyone just ensure you know the cars options before you sign. Also their car cleanup could of been a whole lot better but that seems to be common with all dealerships now.

I've been going to AutoNation Honda for maintenance for many years and am a satisfied customer. They always do a great job. Their facility is clean and the team is courteous and knowledgeable. That's why we keep going back. Update 8.10.2021 - still doing a great job. William took care of me this time, and the service was great!

The service department always keeps you updated and comfortable. Thank you.

First, I want to say that I had a very pleasant buying experience at this location. The sales staff were exceptional. I have been there for service a couple of times. My service advisor is very friendly and knowledgeable. For the first recall, I was able to have a loaner so that I could go home, which is about 70 miles away. The next time, I wasn’t told the dealership didn’t even have the parts for the known issue my vehicle was experiencing. I got to sit there with my 1 year old for several hours. Wasted trip. Then, I went back when the parts were available two weeks later. No loaner, so we drove two cars both ways to drop off and pick up. My vehicle is worse now than it was to begin with because in addition to the existing issue, now my entire audio, dvd, and rear camera systems are shutting down, ALL the time. When I rescheduled, I was told that a loaner would be available on 7/8, so naturally, I scheduled for that day. A day before, I get a text from the service department that no loaner is available. I probably should take my 1 year old and my 6 year old down there and turn them loose in the showroom, but I don’t think that would be fair to the sales people. I am just going to try to find a dealership who will fix what Auto Nation has done. BTW, your pitiful response to call the GM, whatever. You have the phone number of every customer that has rated you here. It’s not up to me to fix the problem, it’s up to you.

I will give a full report when the work on my car is completed. I came in for service, parts had to be ordered. They are delayed. The service manager is working to expedite parts delivery and completion of the work. To this point, AutoNation has been very professional and helpful. That's all I can say for now. That's the reason I'm not giving a five-star rating and only an average rating because the work is unfnished. I fully expect to give AutoNation an excellent rating in the near future.

always a pleasure. they are very friendly and professional. nice clean waiting area and restrooms. kept me up to date on what they were doing and what they recommended. many thanks for a job well done!

I am very upset with Honda Auto Nation of Knoxville. I purchased a $50,000 pilot from them. I take it in because it’s already got sun damage on my sunroof. I take it in to get it fixed and ask for a loaner, anytime I went to Rusty Wallace Honda I always got a loaner car while my car was being worked on. Except here at Honda Autonation they won’t give you one! I was told it would be a couple hours before I got it looked at AND then they would let me know if they could even fix it today!! I asked the services rep, “so you expect your customers to sit for hours to even see if it can be worked on and then if it can to sit for another couple hours??” Her response was “yes, Honda took away our loaner cars.” I honestly wouldn’t have bought my vehicle from this location if I had known my service was going to be like this. If EVERy time I had my car worked on I would have to wait for HoUrS. I had to call and find someone to come get me because I had things I needed to get done and they never told me it would be like this when I brought my car in. I had even asked them about a loaner before and the girl told me I would either get a loaner or they could shuttle me but no more than 10 miles away!!! Seriously, don’t bother buying your Honda here. Go to Rusty Wallace Honda instead.

Very friendly, clean and professional.

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The service I received on my honda civic was excellent and the service personel Was great and helpful. ....a great experience all around. .. Thank you. ..

I showed up for my appointment a week early. Brandon Russel graciously accepted me and completed the service my Pilot needed. I did have to wait a little but It was much better than making a return trip.

Good service but long wait. WSB

Auto salesperson was friend and knowledgeable. Not enough inventory to get a feel on what I'd like to have.

We had just had a shady interaction with Toyota down the road. We told our salesman Will about our experience and he said you came to the right place and we will take care of you. That is exactly what they did. I told them what I needed and where I wanted to be in a payment. They had limited stock with what I was looking for, so they introduced me to another vehicle. There was no pressure at all. Very smooth transaction and I plan on going back to give them my business again. Thank you

Great experience, extremely professional and smooth!

Communication problem from start to end result. No response from Auto Nation Honda

Me, personally had a great experience with Honda auto nation bought second car from them . I want to thank you to Joseph Chaaya the selsman, He answered on all questions we had , gave us some hints and tips .

Trista from service department was great!

I took my car to Honda autonation to get transmission fluid , my god what a rude nasty woman greeted me her name Trista Messer , i purchase my tires there so i should get a tire rotation free , ofcourse you dont just change tires without balancing so she asked $54.00 dollars for balancing, i said forget it, so i had a free oil change given by manager Jason. I asked her for transmission fluid change , she said $169.00 plus tax ,I said ok then she says it will take 2.5 hours , when i paid the bill she never showed me the 2nd page or mention about $21.00 dollars enviromental fee charge never heard before in my life , even if there is a fee it should be included on the price you tell your customers , it means not $169.00 plus tax it is $190.00 plus tax , When i got home I realized i was charged extra , i was furious she was very sneaky never mentioned it then I call other Honda places , they dont charge such a fee extra, you can not trust these people , I bought my car there and i had tire issues and they did not know what to do then they sold me a one tire , my car was out of balance and made me wait hours thats why manager give me a free oil change, I wish i bought my car other dealers. Honda morristown sent me coupons in the mail and autonation honored their coupons from me before but this lady Trista Messer said " we dont accept other honda coupons " rudely. She didnt even ask anyone.I had worst experience with this rude lady in my life.She never said anything about $21.00 dollars extra charge on 2nd page , I trusted her which I shouldnt have.

Honda West Knoxville serviced my vehicle and replaced fluids and brakes. The end result was fantastic for an older car it ran great.

Honda auto nations was great at getting my mini van in and helping me with a rental until my car was done. Great job!

My visit to the service department at Auto Nation Honda earlier this month was my best auto service experience ever (and I've had many over the decades). Bill and the team were fantastic and so easy to deal with. I couldn't believe how clear they were able to make my ten-year-old, dingy headlamp covers. They found a part of a totaled car to replace my broken side-view mirror, saving me hundreds. Since I had left the car with them for a week while I was traveling, they even washed it for me! I will definitely be back the next time I need service.

I bought my 2021 Civic at this location. I wanted to say a Huge Thank You to my sales person Katie Stallings. You could not have been anymore helpful. And to the Service Dept hands down the best. Aka David, Lyric and Rebecca.... Absolutely Wonderful.

I scheduled my appointment a week in advance and arrived early the morning of my visit. I was told it would take 1 to1.5 hours for an oil change & tire rotation. It took almost 2.5 hours. I was told they were short-staffed & that's why it took so long. If they are short-staffed, then they need to be honest about timing, offer another booking, and close off about half of their online appointments. Over-booking is very unfair to the customer. I had another obligation after my oil change & barely made it. I have always received excellent service at this dealership. This visit was very disappointing. They need to manage their business more effectively and keep their customers first in mind. I understand being short-staffed. A wise business would adjust their service capacity accordingly..

they were very good,bad battery and they put a new one in,in about 45 minutes.

Service was quick and efficient. I’ll be coming back again

No organization to the service line. They need someone who greets ALL of the arriving cars/people; lines are often long. That person then should direct the customer to an available associate. Instead they leave it all up to Lyric simply because of where she sits to navigate the entire thing. She has to move cars that are ready to be picked up, greet everyone, AND deal with her own customer stopped at her station. You need 2-3 hours MIN if you are waiting. Very poor employee organization of a vital part of the dealership. Ridiculous.

I've been taking my honda civic for service and maintenance at the location for years. The customer service is always courteous and nice. However expect to wait for long time (1-1.5 hour for oil change) which you can do in the waiting area.

Great experience. I appreciate their attentive service.

The Honda service team was dedicated in finding my difficult electronic issue and fixed it. Thanks

They did a wonderful job of keeping us posted on the progress. We needed several things done and they were great

Great service and courteous people

I was so pleased with how they took care of me. I got a lot of work done on my car for my 100,000 maintenance and they were very cost-conscious. I will go back here for years to come!

Excellent service and Jordan was kind and considerate. I've been a customer for a long time and I trust their work. Good people work there and that results in a good business.

Had an 8:30 service appointment with Bill who was super helpful, very friendly.

I have had excellent service at AutoNation Honda for the three years I have owned my Honda Clarity. Their service department pays attention to detail and really listens to me.

We have taken both of our Honda vehicles to this location since we've moved here and have found the staff to be helpful and courteous. When it came time to move into a newer car, we didn't hesitate to start with AutoNation Honda and we weren't disappointed. Brian Patrick was our sales person and he was wonderful. He went out of his way to make our experience the best it could be.

Great experience. Aliana took the time to show us several cars and got us the deal we wanted. I got a follow up call 2 days later and had a question. I got a call back from Sean promptly answering my question and helping me out. Great Job guys!

Trista provided terrific service!

Had a low battery on key fob, called honda service and spoke with David Amerine. Told him I had the battery for it, and he said if I brought it in he would help me change it. Went to the service department, met up with david, he went through how to change it for future low batteries. Bought my Honda CRV here in 2019, great service, great sales, and great business. Highly recommend!!

This dealership was 3 hours behind, like everyone since COVID 19. I was given a discount for coming in the next morning. It all worked out in the end.

Went in for an oil change on 7/19/2021 had an appointment for 9:30 did not get done until 1:30

They were very helpful, polite, and a nice waiting area!

I used to work with Mike for years but I have a new person that I work with. It is Joe. He is excellent just like Mike (who retired recently). AutoNation Honda is #1 in maintenance and service!

The service man in charge of caring for me went above and beyond!

Joseph was great.

Ken was really helpful and took the time to explain everything. This was especially helpful because I had never owned a Honda before. When I explained what kind of driving experience I was looking for, and the kind of driver I am, he knew exactly the right car for me. Ken gave me options without being pushy, and I just felt he really listened to what I was looking for. The entire team was friendly too. When I picked my car up that day, it was clean, full of gas, and ready for the road. The Insight is a really nice car. It rides smoothly, makes you feel safe while driving, has extra bells and whistles that make it feel fancy, and has great gas mileage. I would recommend this car for people who prioritize safety, practicality, and comfort in a car.

My experience was great. My salesman Brandon was really helpful and answered all of my questions and was honest and up front on anything I asked him. He showed me how to sync my phone to the Honda Civic hatchback that I bought and how to change the radio stations and control the A/C too. I would highly recommend using them to get your next Honda.

Had a very good experience with buying a used car from Paul here.

We had a great experience at AutoNation Honda West Knoxville. Paul Blais was very helpful, answered our questions, and professional in every way.

The service department at Auto Nation Honda is great. My husband and I both have our cars service there. Our liaison is Joe H. who is knowledgeable, professional, and friendly.

As always, Joe S. is sure to take care of everything! I never have any issues and love the team here!

It was a good service: fast and effective. Thanks.

I had an oil and filter change, and a 4-wheel alignment done yesterday. Jordan Coleman threw in a set of wipers for just $1. They did a great job! Thanks!

David Amerine was very helpful and patiently explained the options for replacing my battery. I'd be happy to work with him again.

The service at Autonation Honda is always excellent.

Clean space, friendly staff. No one greeted me as a I arrived, I was confused about checking in. ( Although it didn't seem too busy) It took 4.5 hours to have someone test drive my vehicle and diagnose the problem. That resulted in having to bring back my vehicle on a different day.

Trista Messer was efficient , fast, knowledgeable, personable, and pleasant to work with. Thank you, Trista!

Great service, kind and helpful employees. 🤗

Brittany was a Very Sweet Shuttle driver, she made our experience Pleasant. Thank You!

Great service, pleasant staff!

First, I want to say that I had a very pleasant buying experience at this location. The sales staff were exceptional. I have been there for service a couple of times. My service advisor is very friendly and knowledgeable. For the first recall, I was able to have a loaner so that I could go home, which is about 70 miles away. The next time, I wasn’t told the dealership didn’t even have the parts for the known issue my vehicle was experiencing. I got to sit there with my 1 year old for several hours. Wasted trip. Then, I went back when the parts were available two weeks later. No loaner, so we drove two cars both ways to drop off and pick up. My vehicle is worse now than it was to begin with because in addition to the existing issue, now my entire audio, dvd, and rear camera systems are shutting down, ALL the time. When I rescheduled, I was told that a loaner would be available on 7/8, so naturally, I scheduled for that day. A day before, I get a text from the service department that no loaner is available. I probably should take my 1 year old and my 6 year old down there and turn them loose in the showroom, but I don’t think that would be fair to the sales people. I am just going to try to find a dealership who will fix what Auto Nation has done. BTW, your pitiful response to call the GM, whatever. You have the phone number of every customer that has rated you here. It’s not up to me to fix the problem, it’s up to you.

Lyric is amazing to work with in the service department. I had a few hurdles to overcome getting some repairs done, but Lyric was there the whole time to take care of my family and I. If you need to schedule service, Lyric is your go to at AutoNation Honda in Knoxville.

I love my experience with Aliana at AutoNation Honda in West Knoxville! She was NOT AT ALL PUSHY and placed me in my dream 4-Runner for the perfect price. I would recommend her to anyone looking to purchase a new or used vehicle!

Had a recall on our minivan and it took over a month to get an apt. They had me sit there for hours just to tell me they didn’t have the part. They were supposed to have a car for me but told me after my over hour drive that they didn’t have one available. Had to reschedule for two weeks later. Then the whole dashboard went out. Couldn’t use the entertainment system, back up camera, the setting for the heat/air, the radio. Nothing worked!!!! When I took it in it just had static. When I brought it home nothing worked. We went on vacation with nothing working. When they got me in 3 weeks later they didn’t have a car available again. They told me they would call to reschedule but never did. They will sell you a car but when it comes to helping you or customer service…. They are awful! Very disappointed!!!

I had my care in for a recall of the fuel pump. I was told it would take 4 1/2 hours to complete the job but in fact it took 6 hours. Needless to say I was not pleased. However, my contact person, Lyric Lay, arranged through her manager to give me a free oil change and tire rotation the next time I had the car in and this went a long way to satisfy me that Hoinda West appreciates their customers.

Great service, no hassle. Lyric was very nice and professional. Upgrade of waiting area would add improvement. West Side Honda, check out Murfreesboro, TN Honda Service Center...phenomenal.!

great service. Lyric was very nice and professional. waiting area could be improved. West Side Honda, you need to check out Murfreesboro, TN service waiting area...phenomenal!

Lyric was very helpful and very professional. A very sweet person to deal with!!!! It is good to see women working in the Service Depart especially if you are a woman coming in for service. I didn't feel as intimidated.

Good service

Had a great experience with AutoNation Honda when my Element threw a code. I was able to get an appointment fairly quickly and felt that they went above and beyond to diagnose and fix my car. Everyone I spoke with was well informed and took the time to answer questions outside of the current issue I was having with the car and give me insight on future maintenance possibilities to give my car the utmost care. I've only had my Honda for a little while but I plan to bring it back to AutoNation Honda whenever it needs attention. Thanks!

I recently bought a Honda CR-V in Chattanooga at the beginning of 2020 and my indicator let me know it was time for an oil change. I decided to go to the nearest Honda dealership to get it done. They were a little booked out but got me in within a week. The whole process was easy and stress free, from booking the appointment to going in and getting the oil change. When I arrived the customer service agent Lyric helped me right away. She was so nice and friendly and looked into my warranty and informed me that my first two oil changes were free which was nice! Once I was done checking in she got my cell phone number to text me once it was finished. I decided to take an Uber to breakfast close by and by the time I was wrapping it up I received a text letting me know my car was ready. I was so surprised how quick and simple it was, I will definitely be back because of the awesome customer service I received from Lyric!

I love having the same representative to work with each time I come in. It makes a very friendly experience for me that I can anticipate seeing a friend again and getting my car fixed. Joe has extensive knowledge that can diagnose and propose how to fix my car and since it is with Honda parts, I trust that what is done, is done right. Thanks so much Honda!!!

Had to take my HR-V for recall. Joe was great. Very polite and professional. I was waiting however I overheard a man talking to the girls at the desk in the lobby. He worked in the service dept and was fussing at them for having so many recalls. He told them we don’t have enough parts and have 4 today. Tell callers it will be a month. Then he pointed at my car and said they bought their car in Morristown. Let them go up there and get help. I didn’t appreciate that. I did buy my car in Morristown because I got a better deal. But I should be able to get service at any Honda place. Anyway other than that the service was great.

Lyric really listened to my concerns about my Honda Pilot and was very friendly. She even helped me get a rental car (at Honda’s expense) because it was going to take several hours to work on my car. My experience was a 10 out of 10! Thanks, Lyric!!

Professional and friendly.

Good service and friendly staff

The service advisor was very professional and took good care of me. The Service advisor I that had been using retired after 25 years. We have three Honda’s we feel confident in the service that is provided for our cars.

I took my wife's 2016 civic in for what an Air Conditioning repair estimate. I was told there was a recall on the software that controls the A/C in advance and there was an extended Warranty on the A/C compressor. I got a repair estimate of over $2,000 and was told the Compressor was fine. The recalled software issue was not resolved and I received no report or any other sort of proof that the compressor with a known issue had not failed or that the 5 other parts, Condenser, etc.. had actually failed. I believe if those parts have failed on a 5 year old car then they failed as a result of the known compressor issues and instead of stepping up and making it right, Honda and their dealerships are side stepping the issue and avoiding responsibility on their faulty vehicles. My wife and I have owned 5 Hondas in the past 20 years and this Civic will be the last due to this issue unless Honda and their dealerships step up and make it right.

They were professional, friendly, and did not try to pressure you into anything.

Responded to a recall and everything went great. Joe Schober always takes care to see that my HRV is in perfect order.

I had a great experience here. Kenny helped me find a perfect car. My only issue is that I was waiting for it to be inspected and break system replaced and was told several times I would get a new break system and they were waiting for Parts. I bought the car in Saturday and finally got to pick it up on Tuesday only to be told the rotors had been machined not replaced. . That is the cheap fix and not replaced like I was being told. I worry as a single parent that I have an $800+ car expense coming up to replace rotors because your guys couldn't get the parts for my car because they were busy. . .

Very good service, the only difference from other Honda service departments are snacks and drinks while you wait. The service department is organized and they are very friendly.

Great service by a friendly team!

Love this dealership! They go out of their way to help you. Jeff Keylon was awesome!!!

Last week I wrote a review about a service that I received at AutoNation Honda West Knoxville, and unfortunately I had something go wrong with the service. However, I have gotten in contact with several personnel at AutoNation Honda West Knoxville. This includes the General Manager, the Service Director, and several others at the sales and service department. Everyone that has talked to me has been incredibly kind, understanding, and is helping me out with the situation. I can promise you all that the AutoNation Honda West Knoxville cares about their customers, and will do everything that they can to make sure everyone feels safe in their vehicle. I am very thankful for the help that I have received from AutoNation Honda West Knoxville!

After an insanely long day of car shopping, Katie was able to help me get the car I wanted smoothly and quickly.

This is my 2nd time purchasing a new vehicle through Honda & the service is ALWAYS incredible! I was able to test drive, ask all of my bazillion questions, complete the financial paperwork, and drove out of the lot in my new car in less than 3 hours. I never received any high pressure sales pitches or calls either. Ask for Brock Jackson!

Joseph Chaaya, was very helpful in helping us find what we wanted. The experience was pleasant and this makes our 2nd purchase from AutoNation.

Joe’s costumer service is always amazing. He responds in a very timely manner, takes care of the issue at hand, and follows up.

No pushy salespeople at all. I had a flat tire and they took me in immediately. Excellent service and customer service is awesome. I would recommend them to anyone.

We had the pleasure of working with ED! He was absolutely amazing and explained everything to us! Nothing about this experience made us feel pressured or like we had to take the vehicle! Everyone we had to deal with was amazing and I will return back in the future!

This is my 2nd time purchasing a new vehicle through Honda & the service is ALWAYS incredible! I was able to test drive, ask all of my bazillion questions, complete the financial paperwork, and drove out of the lot in my new car in less than 3 hours. I never received any high pressure sales pitches or calls either. Ask for Brock Jackson!

Joseph Chaaya was very helpful in finding just what we wanted. We had a very pleasant experience, this makes the 2nd car we’ve bought from AutoNation.

Short wait - Great Service. .

This service center provides consistently professional, friendly & honest service.

Great experience buying from auto nation ! Paul was nice and helpful and not pushy.

Service was done well, but time was slow. Appointment at 9:00, out at 11:15

Bill was very helpful and professional. Highly recommend getting service done here!

Excellent service start to finish! Kudos to my Service Advisor William Klimek. His estimate was spot on. He kept me informed about the status of my vehicle throughout the process and he coordinated a courtesy vehicle for my use during the repair. Superb customer care and attention detail - that's why I keep returning to Knoxville AutoNation Honda.

AutoNation Honda West Knoxville always takes care of my car and me.

I was treated very well. I did not know that you could not just show up and get service. I was in a bind having to go on a family emergency on an eight hour road trip. I explained my problem and was told to come back later and they would try their best to fit me in. And they did!

Everyone is very helpful. From the purchase all the way to the service department.

Service was very good, agent found a coupon for a filter that was replaced. I enjoy coming to have my car fixed or serviced, everyone is polite.

David was friendly and got me out 30 minutes faster than quoted. I asked him questions and he answered them. I had called twice and spoke with the guy the last time that I had service done and none would call me back or said they didn?t know the answer. I have had my car less than a year and they are telling me I need to have my differential fluid change already. I don?t know if it really needs changed or not but what kind of car needs that done with less then 15,000 miles on it. I?ll not buy another Honda.

Jason was exceptional and the service was done in a timely manner

This has got to be the best place to service your vehicle. They are honest, thorough, and the prices are amazing compared to other businesses. A month ago I took my Toyota to the Toyota dealership for service, and paid a fortune for an oil change. Yesterday I took my Honda to Auto Nation, and the girl automatically applied a coupon for us without us asking. That’s great customer service, and we will never take another vehicle anywhere else. I will bring all four of our vehicles to this phenomenon business! Truly impressed with this place👍🏻👍🏻👍🏻👍🏻

Awesome experience. Brandon was extremely helpful and courteous. I visited 5 dealerships and AutoNation was the best. Good selection and financing options were explained to me in detail.

Ed was the most thorough salesman I?ve ever dealt with at a dealership. He went over everything in detail and made sure we understood how everything worked on the van. He was very kind. I wish every car buying experience could be like this one was.

I believe this is the most professional car dealership I have worked with. I have been doing business with them for 25+ years, and they are a model of consistency. Our Sales Associate, Jeff was very professional and thorough in dealing with us. We bought a 2021 Pilot Elite, and it has certainly met/exceeded our expectations. Even though I would always want a better cost (Who Wouldn’t), I think Sean, the Sales Manager was fair and transparent with all the details. I do miss Mike West in Service, but I will build a relationship with William to make all seamless! Would recommend them to all!

I loved the no haggle pricing and have already recommended the AutoNation buying experience to others.

Our friends (truly, friends at this point) at Autonation Honda have seen our family through many milestones. Having kids (minivans!); new jobs (hybrids for commuting!); first teen drivers (HRV!); divorce (leasing during uncertainty....); teenage boys being boys (replacement vehicle for the HRV!). I've traded cars at Autonation Honda 11 times!

They fixed the problem fast and they kept me in the loop. I have only used 2 honda dealers ever. And one I would never go back to. Auto nation is the one that I would. Jr was helpful and great at what he does.

Service advisor was professional and helpful

In response to a recall, my fuel pump was replaced last week. Now it is hard to start and I am on a trip and I am afraid of getting stranded.

Excellent service done in a timely manner. I plan on using AutoNation Knoxville for all future maintenance.

I started my buying process online. It took less than a day to secure financing and complete the process. I then traveled to the dealer to complete the process, and was in and out in less than an hour. Awesome experience!

Service was timely and the associate very friendly.

The service department and service management at AutoNation were fantastic! They went out of their way to help me with service on my wife’s car. I’ve bought two Hondas from them now and will keep coming back!

Terrible service! Waited for over an hour and half and they hadn’t even started on a simple scheduled oil change. Gave no warning they were running late until I asked what’s going on. Last time they forgot to reset maintenance alert. Just sloppy. Won’t go back.

Terrible service. Waited for one and half hours for a scheduled simple oil change. Finally I asked when they?d be done and was told they hadn?t even started. Never told me they?re running late or gave me an update. Last time forgot to reset maintenance alert. Just getting sloppy. Won?t be back.

Salesman Ed was great he got the truck I wanted.

Replaced battery at no charge. Thank you for good service!

The service department did a great job on my ridgeline. No issue

From the moment we stepped into the dealership until we walked out with our Pilot we were treated with focused attention and courtesy. After less than stellar experiences at other dealerships around town the Autonation Honda West Knoxville treatment was a breath of fresh air. We will definitely be repeat customers.

Scheduled regular maintenance and was advised of next required checks so went ahead with that as well Was advised of price and time required. Pleasant waiting environment.

I've purchased my last two Hondas from Autonation--the first was after a major accident where a Honda Fit's construction saved my life. As a woman, I have never felt dismissed or disrespected at this dealership. Everyone is friendly, forthright, and fair. I appreciate their service department for the convenience and quality of their work.

Had to get an oil change and brake pad replacement. The repair was quick and they kept me up to date while I was waiting. Great service.

Excellent service. Service representative kept me well informed of safety inspection results and status of work.

I had a very pleasant experience. Austin Smith was the sales associate and I could not have been happier. No nonsense, I knew what I wanted and he went above board to get me in and out with my new truck. Thanks Austin and thank you Autonation Honda.

They took good care of us during the car purchase process. I didn’t care for two things: their lack of any negotiation whatsoever and they didn’t present the best financing terms from the start. Other than that, they’ve done everything we’ve asked. Nearly three months after our purchase, we had a ton of issues with the battery and they replaced it at no cost. They took a lot of stress off the process and the service when we had our first issue was superb.

I scheduled recall work about a week in advance. Set up my time slot and was given my drop off and pickup time. I put in all my information and when I go there, no one knew why I was there and I had to spend about 15 minutes getting my information into the computer, again. My 2pm service with a 5:15 pickup turned into - “it won’t be done until tomorrow”. Which is a Saturday, I am a mom, I have a lot to do on Saturdays. I was guaranteed it would be done by noon and that I would be contacted about a question I had first thing in the am. I called at 10:30 and my vehicle had not gone back yet. I was then told to still come at noon, and I could have a loaner if it weren’t ready. That’s not a good deal - my car seat is in my vehicle and there is no way I’m swapping that back and forth. At 11:10am I was called and said it WOULD be ready at noon. I had my husband drop me off at 12:05pm and I still had to wait 40 minutes at the dealership to get my car.

I purchased my 2020 Honda Civic out of a lease. Finance and Sales personnel were extremely helpful and professional. My Civic is also serviced by the Service Department and the men are proficient and are careful to acquaint me with all things in their area. My next service date is already scheduled.

The Customer service was excellent! We were coming through Knoxville on the way out of town and realized that our AC had quit working on our brand new Honda. We found their dealership and called. Rebecca at customer service told us to stop by and lets see what we can do. The were completely booked up. Junior is Service took care us above and beyond. He wanted to make sure that this did not ruin our trip. Got our car looked at within the hour. Gave us a loner without us even asking and Nick (one of the service tech) got our AC fixed by the next morning. Our car was done 3 hours earlier than was originally quoted so that made us happy Our hotel was only about 40 min away so that was no big deal. We were so grateful that they were able to take care of us!😀

Great People Excellent Experience

Excellent experience. Great staff.

My ex-wife and son went there yesterday, my son found a truck he wanted, a red 2011 Chevrolet Silverado Z 71 and she found a 2018 GMC Denali pick up she wanted, they mentioned last night they would be back today texted the salesman named Brian this morning at 8:30 and said start the paperwork we are on our way we almost get there and then suddenly there’s a problem looks like he sold the truck out from under us we talk to the sales manager just a bunch of BS excuses not only did my son not get the truck (he had $7500 to put down) They also lost the sale for the Dinali as we were so irritated my ex-wife didn’t even want to buy it anymore. And I think she was going to pay cash for the Denali. Went through some reviews on Google and apparently that happened before, selling a vehicle from under somebody that already had made a deal. I will not recommend you and I will tell everybody I know about this experience

I made an appointment last week for an oil change on our new vehicle, the first oil change. I was given a time yesterday, arrived at least 20 minutes early and was there for almost 4.5 hours. No explanation other then they were busy that day, after the fact. Called service department and spoke with manager and the same response plus offered a free oil change. Great, cannot wait for my next almost 5 hour oil change. Unacceptable.

Had to have AAA jump me off as had a dead battery. When I arrived at AutoNation Honda Dave in customer service was very good. They were very busy but he squeezed me in and installed battery. Wait time was minimum!

Great service, great selection, great people. I would shop there again. Ed was patient, kind and knowledgeable.

They got the part order and called me as soon as it was in and had an appointment available the next day. Thanks again

No mask on unvaccinated shuttle driver was very concerning

As always, it was a wonderful experience to get the car serviced there. The service specialist and the manager were real helpful.

Got in early and everything went well.

New Warning light appears. The next reminder sticker in windshield was not changed. In all the major issue with the autos handling was addressed as well as required tunes ups.

Everyone did a great job in service of my vehicle.

Beware, beware, beware. Bring an attorney to review all the fine print in the contract, because there are many escape clauses that the dealer can use if after the signing they want to make changes without your consent. I would never trust them again.

Service was quicker than I expected. Waiting area is nice and large with coffee, tables/ chairs and plush seats near by.

The AutoNation Honda West Knoxville are a service oriented, friendly and professional group of people, who really want to make me, the customer, happy and satisfied with their service! I have been a West Honda customer for over 16 years now, and know many members of their team, that continuously exceed service standards. Mike West, for example, recently retired from West Honda. He was my service writer for the entire time, that I have lived in the Knoxville area. Great man and excellent service writer....he was why I love this dealership! Other assets include, Jason, the Service Operations Manager and Robin, the Service Writers Manager. Both are examples of the best of the best in AutoNation’s US Team! Keep hiring good people and AutoNation will continue to provide excellence in service and customer appreciation! Adam, Manager in New and Used car sales, is another example of the excellence in another area of this dealership! The latest name to add to this list is David Amerine. He took care of me and my older Honda Odyssey this week on 20-21 May...he was friendly, concerned and very service oriented. It is an “Outstanding Team of Associates”, and an excellent dealership, because of the men and women, who work at AutoNation Honda West Knoxville. George

Excellent service. The staff was friendly and checked more than I asked for which was great!

I was there for an oil change, tire rotation, and a fix on left rear tire. The work was done in a timely manner. Courtesy drive off and pick up was great. Overall a very good experience.

Highly recommend due to positive staff attitude, transparency in cost, active communication throughout appt., and skilled technicians. I had an appt here this past weekend. I came in because it seemed like something was hanging down under my car. Lyric was the person who greeted me - she was friendly, patient while listening to my questions, and gracious with me being late. She asked a tech to look at my CR-V and they confirmed that my skid plate was not screwed in - in Lyric's own words: "we aren't even sure what is holding it in place because there are 6-7 screws missing". Very scary that my hometown Honda left me in the position that they did. I will continue to come to this location for my future service!

Quick and easy process. They found what I wanted, I didn?t have to go through any hassles, and they were super friendly and honest.

After/before servicing why can't they give a wash to vehicle?

Always exceptional service with the service department.

This was a easy buy for me. The salesmen was polite and nice. They were not pushy at all.

Joseph was a terrific sales person. Very knowledgeable. And eager to help.

Always a great experience with AutoNation’s Service Dept.!

I had to have a recall fixed on my Honda Passport. They worked with me to get a time for me to come in and George was very nice and helpful. They got it taken care of in a timely manner. Very courteous and clean waiting area.

This is a well organized service department, prompt attention to customers, thorough and friendsly.

Service manager was very knowledgeable and personable.

Great service. Wouldn’t hesitate getting my Odyessy serviced at Auto Nation.

I was treated very kindly by the salesman Austin and by Stephanie, they knew their Jobs and the purchase went smoothly. I was disappointed that my trade in valuation was half of what the kelly bluebook quoted me so I did not do a trade in. I'm very pleased with my Passport..

The tech, Junior, made the experience as good as it gets. I will be back for all of my automotive needs from now on.

Overall, my experience was good. My service representative was busy on a phone call when I arrived. So I had to wait until another service rep helped me get checked in. I appreciated that so that my check in when faster. It shows me teamwork among the staff - a good thing. Due to COVID restrictions, I had to sit in the children's area because the other area was full. Not particularly awful but not the best.

IF YOU WANT A SALESMAN THAT SAYS WHAT HE WILL DO AND DOES WHAT HE SAYS, CONTACT JEFF SMITH

Pleasant and efficient staff, I would definitely use them again!

Excellent Service ,great communication, friendly service rep, reliable shuttle service, as always!!!!!

Fast service, friendly folks

Great buying experience! Very helpful and knowledgeable staff! Will definitely be back in a few years

The Honda sales team was fantastic. Felt like I was working with friends.

Great experience of buying this car from this dealer.

Jordan provided excellent customer service. He went through all of the checkpoints provided during the oil change and listened to my complaints I have with the parameters of the Honda Care package we purchased at the dealership when we purchased our car. He kindly addressed my complaints and concerns, which means a lot to me.

Very good in and out service for my 85K mile service.

Lyric offered outstanding customer service!! Felt taken care of from time we presented through completion of work.

I have had 3 Honda’s and always go to them for service because I am always happy and know I am getting quality service. They treat me with such respect and explain everything completely to me. I highly recommend them.

Took our vehicle in for service the other day and the dealership was a very well organized. Everything went flawlessly including some future scheduling by our service coordinator, Joseph. I have purchased two new vehicles from these folks.

Had repairs done recently and Bill went the extra mile and then some to ensure that I got what I needed. I really appreciate his efforts toward customer satisfaction.

Adrian was amazing!! Very professional and personable. He made the car buying process very pleasant.

In for routine oil change/tire rotation and inspection; work done and several items for future attention were identified.

Service located problem and made repairs in a timely manner. Very satisfied.

Clean facility and the service dept has always treated me fairly and honestly.

Very professional! Not pushy! Found exactly what I wanted at a great price! Katie Stallings was exceptional!

Lyric waited on me and she treated me better than anyone ever had in the service department, hire more women to wait on women. She was very professional and kind to me as a female getting her car serviced.

Got everything taken care of and helped me get out of a loan and into a new civic.

My CRV was serviced there two days ago. I could not be more pleased! Joe Shrober was very courteous, outlined all the maintenance things done, and walked me to the car to explain certain fixes exactly. Joe is a fine mechanic and a true gentleman.

We had an issue with a recalled repair with a headlight. Joe went above and beyond to make things right. We couldn?t have asked for better service. Thank you!

Great service as usual! I’ve trusted this group with my Honda service for 25+ years. My service guy, Joe S. is delightful. Go see him.

Easy to make an appointment, pleasant waiting area, thorough explanation of service needed. I like that I have the same service representative (Joe S.) each time I go.

Brock was professional, friendly and easy to work with. Never felt pressured by him. Highly recommend AutoNation Honda and Brock!

Wonderful customer service from cody and very speedy thanks for the new ride

Junior the service tech was excellent and answered all my questions.

I was helping my grandfather buy a car. We went to Autonation Haunda and he found the car he wanted. The people here are absolutely fantastic. Ed was our salesman, he was great. But not was he so nice to us, everyone that worked there made a point to talk to us. If you are looking for a vehicle I would highly recommend looking here first.

Paul made it easy to purchase my first brand new car! Such a great experience!

I guess they good experiences that I have with this service department were due to the service rep that use to handle my car most of the time. Now that he doesn't work there anymore the experience is declining to the point I wasted a day due to telling that it would take 3.5 to 4 hours for an oil change because they had scheduled too many appointments for the day. what is the point of making appointments if you have to wait that long anyways.

Very good. We were treated courteously. Service was professional. Joe was thorough.

I love the way they take care of my vehicle. Always so organized and polite. They don’t try to get over on you. Always a pleasant experience!

I'd been having issues with tuner/network communication for several weeks. Initial service did not resolve issue. Most recent service replaced all necessary parts and I was provided a loaner vehicle while service was being performed. System is currently working as expected with no issues.

The non pressure of buying a car. Making sure you get what you want. A non pressure finance person whom offers suggestions for the best deal. Yes, I was asked to buy more, I was interested and they made it happen without raising my payments!

the staff was very professional and courteous. our car was ready at the time they said it would be it was pleasure doing business with them and we will be back again. I highly recommend them for your auto needs.

I had a great experience with the service department. They were friendly, understanding; they not only flexed my problem with the car?s computer, they showed me how to reset certain functions if I need to do so.

Fantastic experience. Browsed, test drove, and left with the car all in the same day. extremely helpful sales-people and outstanding customer service. Highly recommend visiting AutoNation Honda .

This specific location has Always been wonderful. Been doing business here almost 4 yrs The services here have been excellent & they are attentive & the staff have always been friendly & explained in details problems & coverages. My last visit I want give Joe Shroeder Special Recognition & Aporeciation. Joe was extremely helpful & much of a gentleman & took time to drive with me to find problem as well as when my car was completed, walked me to my car to make sure all systems working properly. Thank you Autonation for being Awesome caring dealership 😊I would highly recommend to anyone

3/29 was a very nervous day for us because it was our first time buying a car. Ed was so great is making us feel comfortable and explaining everything for us. We loved the car we picked out and still love it!

I had an appointment scheduled with a person that left the day before. When I got there I was treated as a drive in. I waited about 10 minutes before an advisor was assigned to me. Was not happy about having to wait since I had an appointment. If someone leaves someone should check his schedule for appointments and not leave the customer hanging!!

We had a great buying experience, Joseph is an awesome sales man and he made it easy to make our decision.

The best car buying experience. Ed Pernick was great and knowledgeable. Everyone was so friendly and helpful! I would recommend AutoNation Honda West Knoxville.

First off, knowing how and what to do with out of state customers. Returning phone calls, maybe rescheduling days off for general and assistant manager. Hire more people to do title work.

Nightmare. I have traded cars for over 40 years and this is by far the worst experience ever. From the smart mouth girl answering the phone to general manager and assistant being off on the same day. Who does that? One person between several dealerships doing title work, really? But they are 5 managers setting behind glass office when you first walk in ! Unbelievable experience

The folks at AutoNation always take good care of me and my car.

Great experience at AutoNation Honda when getting my 2020 CRV service.

Good service, recommend them.

We had our 2019 Honda CR-V serviced and, as always, they did a great job. Our service professional, William Klimek, went above and beyond in listening to our concerns and ensuring that everything was satisfactory. Highly recommend.

Everyone at AutoNation Honda goes above and beyond with anything we need. Our service professional (William Klimek) was very thorough in listening to our concerns and making sure we were satisfied. Highly recommend.

The waiting time was short and pleasant. My service advisor, Joe Schober was very helpful and answered all of my questions. You are very fortunate to have Joe for an employee.

I recently had my CRV serviced at AutoNation Honda West Knoxville: four new tires, new battery, and an oil change... for a much-needed road trip! The staff and service technicians are all top notch. I’d like to especially call out Joe Schober, my service advisor guy, for his great attitude and knowledgeability (big word!) to answer all my questions and present me with different purchase options. He’s a friendly guy who’s easy to talk to! Thanks!

Got great support by sales and accounting to buy new accord hybrid. Want to purchase again when replacement next time.

AutoNation emailed me wanting to buy my used car. Really nice guy emailed that evaluating car would be 15 mins. If price is agreed upon then 2nd step of processing paperwork would take 1 hour so we made a scheduled appt. At appt, we accepted the fair offer given that actually took 35 mins bc we had to wait 15mins when we arrived. After accepting offer, by our own fault, we had to leave and come back. The expected 1 hour 2nd step actually took 1 hour and 45 minutes!!! We missed other apps, hadn't ate, and was late to last appt of our evening. May not sound like much but what was supposed to a total of 1 hour and 15 mins was a approx 2 hours and 20 mins!

I highly recommend AutoNation Honda West in Knoxville, TN. Joseph Chaaya, sales consultant, was very professional, courteous, and went that extra mile to provide excellent customer service.

This dealership has always performed in a very timely and professional manner. That's why I continue to have my vehicle serviced at this location.

We were lucky to get Stephanie as our salesperson. Excellent work and always thinking of the customer. Hoping that the service on our new CR-V will be just as good.

Brandon Reynolds was a great sales rep and we?ve purchased or referred others to him on three car purchases.

Everyone was great! All of our questions were answered and every step of the process was explained to us.

Best car buying experience ever. thank you Katie S for being so helpful, kind and professional.

Junior was awesome! Had my car serviced and it was a great experience.

For the last two years each and every one of my encounters at the dealership have been first rate!

Able to get my car in and make the minor repair quickly

The serviceman was very pleasant and explained everything clearly.

Excellent service in a timely manner. I met Jordan who was very knowledgeable and helpful.

Jamal was very friendly and courteous, he listened to our needs. Overall, he made this experience exceptional. We were dreading going to a dealership.

They were on time with our appointment and very knowledgeable about the Van we were buying. Our new Van was ready and they explained everything we needed to know very well . I would highly recommend AutoNation Honda West Knoxville.

I had a specific car reserved to come look at. I was lucky enough to get to work with Katie Stallings. She was wonderful and easy to work with. Very attentive and made what is usually a very stressful ordeal a enjoyable, easy and perfect experience. I would definetly refer anyone to ask for her. With that being said, the entire staff was very polite, professional and gave me a great deal. Thank you AutoNation Honda Knoxville.

Great service team! I have been bring my car here since the purchase in 2012.

Brandon was amazing from the first phone call til the moment we drove off the lot. The staff is great and the service was worth the drive from Clarksville. From the detailers to the General manager our experience was amazing. Thanks everyone keep up the great work.

Excellent service, timely service, friendly personnel, modern facilities.

the Autonation service dept. is professional and efficient. they get your vehicle in quickly and explain the service options, prices, conditions, time, etc. guests can wait in their showroom or get a free ride to other businesses nearby. I usually go for a walk and service is done in an hour or two. the facility is clean and quiet. the price for my service was similar to other places. I will always choose Autonation and William my service manager

Sat outside so did not use their waiting area. My service representative was polite, friendly, and thorough. He prepared comparison bids for new tires I will be needing and paired my new iPhone to my car.

Westside Honda makes service a breeze and the service advisers are helpful and understanding. The waiting area is clean and sanitized and welcoming, also.

Good and personable service and done in a timely manner

Stephanie was my sales person she was pleasant and knowledgeable.

Easy complete competent service Do not care for the review process though

We have two Honda Accords and our daughters have a Honda Pilot and Honda Odyssey between the two of them and all of our vehicles are serviced exclusively by AutoNation Honda. When it comes time to replace our Accords we will be starting at the AutoNation Honda Sales Department to begin the process.

AutoNation Honda in Knoxville, Tennessee, continues to impress me with the quality of their services. I recently had 10K service performed on my 2019 Ridgeline while I waited. Not only was the work performed quickly and efficiently, but the complimentary coffee and newspaper were greatly appreciated. The price was very competitive with that of local independent shops and I had the assurance that only Honda quality parts and fluids were used.

Another very good service experience at AutoNation Honda in Knoxville, TN. Service Writer, Charles, always does a great job!!!

Joe was my advisor and he was on top of everything, excellent service, very thorough. Very happy with service received and they also took the competitor's coupon on top of that. Will use them in future again.

Taylor was very friendly and helpful during my visit. The wait was short and my car was fixed without any hassle. Parkside Autonation is Great place to purchase or service your vehicle.

Easy and pleasant experience with AutoNation team. I'd done weeks of research before visiting the dealer, found the vehicle I was most interested in, drove it, and bought it. I went to AutoNation on the recommendation of a friend who also purchased there. I found the staff helpful, respectful and adhering to COVID precautions.

I bought my CRV here many years ago, and still love it! I only bring it back here for recalls of which there have been 3. The first 2 took place without any problems--ie-the service dept. "found" no other problems with my car. This time I was presented with quite a list of "repairs" needed on my car. I was confused, as I have always taken very good care of my cars and didn't see how these things could be wrong. I have people who have taken car of my cars for over 30 years and I trust them to never sell me something I don't need! I took your list to them and was not surprised to learn that all but one item on YOUR list was not leaking, fraying, etc. In fact, the belt your service dept. said was fraying was replaced in December, just prior to a trip that I made!! The only thing on your list that was accurate was a burned out brake light! Sadly, I'm told this happens frequently at car dealer service departments. Is it because we are women or do you treat everyone this way? I may buy another car from you but you will never service my car, I simply can't trust you!!

Drove for 2 hours to purchase our new Odyssey from this dealer. Our sales rep, Katie, offered a great price and was a pleasure to work with. Highly recommended!

Convenient and very friendly attendant.

They quickly scheduled appointment and performed repair service.

Excellent all around. Jordan was great to work with. He was very pleasant and helpful.

Excellent quick service . The waiting area was clean and set up for social distancing.

They made everything so easy. I was in and out in no time!! Brandon was great.

Enjoyed the experience a lot more simple and easy. Adrian was great to work with. Felt quite a bit played on the trade in on my truck. would’ve been worse if I didn’t push back alittle. But they send pictures off and some one else appraises the vehicle so can’t blame dealership. Luckily they changed one thing but i didn’t push my luck on the rest.The people there were great. Would highly highly recommend.

My wife and I took our 2016 Accord in to be serviced, and we were very pleased with our visit. Our service advisor, William Klimek, was courteous, knowledgeable, helpful, and efficient. He took time to clearly explain what was found during inspection and to offer recommendations. At the end of our appointment, he also reviewed what we could expect in upcoming services and kindly asked if we had any questions. We are happy that we had a nice experience and found such an exceptional person to assist us.

We could not have asked for a more seamless buying experience. Everyone in every position treated us with great care. We highly recommend AutoNation Honda!

It was a very pleasant experience to interact with William Klimek.

Austin and David were absolutely great! Explain everything and went above and beyond!

Just had my Odyssey serviced here and as usual the service was exceptional. We have serviced our Hondas here for over 20 yrs! This was my first time working with Jordan and I am impressed with his professionalism and care. Thank you Auto Nation Honda!

I purchased a 2017 Ram 1500 on Feb 7, 2021, which was a Sunday. The salesman was professional and courteous and communicative in providing information. I had entertained this vehicle a few weeks earlier and the price was lowered, and that info was communicated to me by the salesman. The reason I bought the 2017 Ram 1500 was that the dealership worked with me on my trade-in, which was a vehicle I had purchased there new in 2007. They honored an independent estimate $1200 higher than their original estimate. The tires on the 2017 RAM 1500 passed their inspection criteria. The day after I purchased the vehicle I took a ride at 70 miles per hour and felt a bit of a drift left so decided to take closer look at the tires. The front tires were unevenly worn, symptomatic of needing alignment. 4/32 was on the outside and most of the surface area from the middle toward the axle was at 5/32 or 6/32. I took it back to the dealership and they also test drove it and explained their original tread depth criteria for passing the inspection was met. I left and later that day requested by email that we split the cost of new tires. I never heard back and was disappointed by that lack of reply. I understood the position the dealership had taken. 4/32 is still 2/32 from the red zone and most of the tire surface was better than that. The tires were original and thus 5 years old. On Feb 9, 2021 I had the vehicle aligned and bought new tires 2-9-2021. I provided the dealership the alignment record for their information (by email). Tires are very important and the 125 point used vehicle check should validate wear and alignment. That was missed. However, the people I dealt with were professional and the trade-in value provided was good. I gave 3 stars and commend the sales and maintenance team for their courteous manner. Caveat emptor was in effect for the tires. If the tires had been replaced 50-50 the dealership would have had 5 stars.

Had a great experience taking my 2017 Pilot for a 90k service. Safety protocols in place and Bill did a great job keeping informed of inspection findings.

Great service. Junior was great as rep. Work was done on time.

Excellent service. I would recommend to every one. From sales to parts to service, I always get excellent service for my 2 Honda vehicles

Nancy was great to work me in at a moments notice. Jordan went above and beyond to get me a loaner car and was super helpful and professional.

The staff was very helpful and courteous. I would recommend as a place to find a vehicle and service department is great.

Shout out to Jason, Adam, and Glenn! They made my experience great! I will only be dealing with AutoNation from here on out.

Quick professional service will talk to you about what needs to be done but not force you into anything. We keep coming back because they treat us well. 😀

I took my car in to get my oil changed and computer updates. I also got an alignment

Great service. My service rep was Junior . I will work with him again.

I recently bought an Accord Hybrid there. It was an easy process. I never felt pressured. I have been to other dealers in the past and they move in on you like a vulture when you pull in the parking lot. They worked with me to get where I wanted to be. I had been preapproved for Honda financing but they searched and found an lower interest rate some where else. That impressed me. Brock was my salesman and he was great!

Always receive top notch service. I can count on accurate honest assessment of my vehicle every time I bring it in for service. My advisor, Joe Schober is the best!

Exceptional service always, fair honest, and accurate! My advisor Joe Schober is the best! I would not hesitate to recommend this dealership to my family and friends.

The nice people. The are very friendly.

Excellent sales representative. Very organized selling process supported by very professional sales personnel.

Took in car because of check engine light. Rodents had chewed sensor wires. This was replaced. Also had oil changed and car checked out. Mud flap was loose and was fixed. Got new battery. Really appreciate care given to my car at AutoNation. Thanks.

The staff did an excellent job from scheduling the appointment to completing the work in a timely manner.

Service great, professional and friendly. Have always Joe Aragon through the years and upon arrival learned he was dismissed from his job!!! So disappointing for he was a true asset to the company! I had thought about getting rid of one of my Honda?s in the past and he was was always so positive HELPFUL and professional I decided to keep my car! Do not know what happened but Joe is a SERIOUS loss to Auto nation!!

The ability for this dealer to have full records of service needed and then execute in a info. AutoNation is the best at this!

Everyone was very helpful and friendly. The service man who helped me wasn?t even the one assigned to me; but, he took care of the situation.

they are pleasant very knowledgeable always have me in and out when promised

Everything was fine. However it is difficult to determine what routine work is really needed since Honda's manual does not indicate needed work frequencies and what the service provider and the car's "maintenance minder" recommend is often different.

Adrian the salesman and Jon the finance guy were great! Highly recommend them both! I love my 2016 Subaru WRX STI!!! If you're looking to buy go check them out. Neither were pushing to get a sell, great experience!

Our experience with the Sales Team and Dealership was amazing. Not a high pressure approach at all. Glenn and Katie worked with us on what our needs were and what they had that would cover those needs. We had some great test drives and got a wonderful deal on the car we picked out and a very fair trade-in for our non-hybrid 2020 CR-V Touring. We drove over 50 miles to get to the dealership and we are so happy we did.

I recently took my 2019 Ridgeline in for routine service as well as some warranty issues. Surprisingly, after going to two other dealerships Deland Honda and Page Honda, my Ridgeline was fixed. My experience at Autonation was excellent even though I did not buy my car there, this is how a dealership should be.

Overall a very good experience buying a new Odyssey for my wife. They were extremely busy, and the process took a while as a result. That's the only reason for just 4 stars on the buying experience. Our sales associate, Austin Smith, was excellent.

The best service department. Loved their shuttle service provided while my car was getting fixed.

Great experience ......................................................

Excellent! From the time I arrived until the time I left, the staff was very courteous and answered all my questions regarding the system message on Instrument Panel.

I don’t usually enjoy the buying car experience but Brandon Reynolds made it very enjoyable! Plus, I love my Passport elite!!!

Great people, prices and work done Thank you !!!!!!!!!!!!!!!!

Michael Taylor was very easy to wrk with and professional. .

Best car buying experience ever! Thank you Katie and everyone at AutoNation

Although I will miss Mike West in the service department (I've been going to him for almost 20 years), I wish him all the best in retirement. For this maintenance visit, I went to "Junior" and was happy with the service. Although my car didn't have the "sanitized" poster in it after service, he assured me it had been wiped down inside. And everyone in the service department was wearing masks and doing their best to maintain social distance. I felt relatively safe.

Great experience each time I visit. I purchased my car there and keep up maintenance there. Very friendly and professional staff.

Been buying cars for 45 years and these gentlemen are a prime example of why the car salesmen have such a negative rating. Biogest bunch of con artists in the business

We bought a used car from them. The next day the check engine light came on. We returned the car under their 250 mile, no questions asked return policy. We have now been waiting for our check for over 20 days. What a bunch of con artists.

Good service. They corrected all issues and finished early. Service consultant was excellent.

I?ve been buying cars for forty fove years and this place even gives car dealers a bad name. They use every unscrupulous ploy from lowballing your trade to bait and switch. Do yourself a favor and stay away from these people

Excellent service best experience buying a vehicle I have ever had. The staff was knowledgeable, friendly and helpful.

Adam was great in taking care of all of my concerns. NO HASSEL and done quickly.

I have been pleased with the whole process from sales to service. Everyone is very courteous and professional. Would definitely buy my next auto from them.

Jordan was my service rep. He was knowledgeable, courteous and friendly.

Quick service and determination of heater problem on my Fit. After analysis, immediately explained and ordered needed parts. It?s good to deal with folks who know their business!

the only bad thing is that i purchased the car and at 1200 miles ended up in shop with some drive train issues.

Michael was very pleasant to work with and everything was done to my satisfaction.

Excellent service Department .Always helpful and polite. A good experience.

Bought a new van from out of state. Transaction was flawless. Autonation Honda dealerships perhaps have the best price in the entire nation. Prices always below KBB and below invoice too. Mr. Quaint, the salesman, was very professional and easy to work with. Highly recommended.

Best experience ever trading a vehicle! Purchased a new Honda CRV, with a trade-in and was out of the dealership in less then 2 hours! Thanks to the professional team at AutoNation. I’ve purchased many vehicles and have always dreaded having to deal with salespeople, however I have found the only place I will deal with from now on! Katie was great to work with, no pushy sales pitch, she was very friendly, super knowledgeable about the vehicle, and listen to my needs. At the same time, Sales Mgr Sean was great, no hassle dealing, just helping you make the best decision. Very highly recommend AutoNation Honda!

Everyone at this location exemplifies great customer service standards. Every encounter with my service writer, Joe Schober, the technicians that service my car and the porter have all been outstanding. I?ve never been pressured into unnecessary services. This is why I always bring my car to this location. Keep up the good work!!

It was the best experience we ever had at a dealership, everything went smooth and fast, will highly recommend this dealership to anyone.

Routine service, but done well - great communication, outstanding quality of work, and minimal waiting time.

Great salesman in Brandon Reynolds. Very helpful and friendly in going through the buying process of our new Accord. Thanks Brandon!

Great people to work with.

Savannah did a great job . Price was great . Received Timely communication by email which is what I prefered . Scheduled a test drive 2 days later after checking other dealer prices went and purchased CRV. Would have prefered to pay with American Express I have a checking account but that is the only check that I have written this year .

While searching for a specific Jeep, I found one at Autonation (3 hours away). I worked with Katie, and she was great! Since I needed my questions answered before driving there, she was so willing to help! She even took pictures while it was receiving its inspection! The entire process was efficient. Outstanding service! Thanks for my new ride :)

Routine service performed in accordance with manufacturer's service schedule. Consumables--tires and battery--replaced.

These folks are very hospitable and knowledgeable of their products. Good people! Highly recommend them!!!!

Easy to schedule and appointment.

Excellent service: friendly, knowledgeable, helpful, courteous. Treated us as valued customer.

Austin and David was great at getting everything done for me quick .I did not have to spend the whole day at the Dealership. Spent about 45 mins total...

Just wanted to say thank you again to Michael for providing me with such great customer service! He went over and beyond, was very courteous and really did a great job in advising me on what to do when it came to switching my tires. Thanks again Michael! God bless you!

I have found Auto nation Honda to be a great dealership. My service advisor, Joe, is terrific. I very highly recommend the dealership.

We bought a new Honda CRV!!!!!! Glenn was great to work with!!!!! We are soooooo happy with Auto Nation!!!!!

Charlie is the go to guy!! So helpful and explains everything! I have been going to AutoNation for years and will continue to do so. Thanks Charlie!

I recommend it because it has fair pricing, polite sales people, and an excellent service department. Couldn’t ask for better.

I was happy with ability to schedule my service and that it went very quickly. Thank you Ed

Good customer service with friendly staff . I traded my Honda mini van with 2017 Honda Ridgeline. The truck had some problems. Auto nation Honda took care of issues with no extra cost. Even meantime they provided me free temporary suv to use. Thanks auto nation Honda.

Excellent customer service. Brad is outstanding at taking care of customers

Bought a Honda Civic for my daughter recently. Our salesman Joseph was so great. Showed us all the features of the car before we test drove it. Then more while driving it. I wouldn’t of known that the car had that many. After purchasing the car it was late and way after closing but he stayed and made sure her phone was connected to Bluetooth and any other things that made it more comfortable for her to drive. We were so impressed with him. Go there and ask for Joseph. Everyone else was great also. But Joseph was the best!!!

Never had any problems with the service department at Autonation Honda, they do great work. Always a pleasure to work with Brad on my Honda service repairs!

Everything went smooth. The dealer and financial rep even stayed over their shifts just to help me purchase the car and also got my monthly payments as low as they could

Everyone was very friendly and professional. Everyone from the sales person to finance worked very hard to get the payment a little below what I was willing to pay. This is my 5th Honda and I will continue to only buy Honda's.

Service Manager did not return call after voice mail was left

Great service. My service advisor, Junior, was very good. He went over and above to be sure I was satisfied.

Sales and management were friendly and professional.

I have never had anything other than a great experience! ኀ bought my Civic from them 2 yrs ago and they allowed me my time to decide without hounding me the whole time like most sales persons do The service dept is amazing. I delt with Junior. He communicated with me from discussing my issue on the phone, to the work they were doing and after I got it home. I feel as tho he honestly cared about my safety amd satisfaction with taking care of the issue. I recommend these guys to anyone considering purchasing or servicing your car!!

The most fun place to buy a car. Just had my 2016 Civil serviced, the people are friendly. The service is fast. The dealership is always sparkling clean. Always enjoy my visits.

Mike West and his service manager, Jason, make a great team I have used this dealership and Mike West, as my service specialist now for over 15 years. They do great work, care about their customers and treat us fairly!

I like purchasing my vehicles from AutoNation Honda in West Knoxville, and after the sale, the service has been Great. I am in and out in a timely fashion and they always take good care of me and my vehicle.

Good friendly service! I’m always pleased with the service.

Honda Knoxville always does great service with friendly, knowledgeable staff. Joe S always helps me and is honest with me. Very appreciative to him and the Knoxville team!

My 2019 Odyssey battery went dead in my garage. AAA jumped the car and drove to AutoNation. Thanks to warranty 2 hour's later new battery car checked out on the way home

Purchasing a vehicle from Katie and Savannah was a breeze. Go see either of these young ladies for a hassle free automobile purchase. They are the best!!!

We were in no hurry but were very interested in the Passport. Visited a couple of dealers and found what we liked on the lot at AutoNation. Joseph assisted in a drive and info about the vehicle. A few days later, after getting a very good price, we purchased. Joseph was very thorough in processing, along with the finance folks, to wrap-up the transaction. Afterwards, I was given an exhaustive, and appreciated, overview and personalization of settings on the Passport. All in all this was a satisfying experience. There was a scratch on one window but we were assured it would be replaced when a new one arrived. So far so good. This is our third Honda product. I expect many, many miles and many years service out of them. I can recommend AutoNation. I believe they will earn your business.

I lost my vehicle of 20 years due to an accident so I was forced to look for a new vehicle. I was still suffering pain from the accident and when I arrived at Honda and explained, I was treated with care and concern. All of the staff I dealt with, was wonderful. Even though I was forced to get a new vehicle, the staff worked to help me through the process. I appreciate their professional but caring attitude. Thanks, Jonathan, Will, Brock, and Sean.

A pleasant afternoon, the facilities are great and the car was done very quickly.

Brock in sales did a great job of showing us a car that worked well for our budget. We even got something we weren’t expecting! Would definitely recommend this dealership. Mr. Edwards in finance also worked hard to make sure that we had the best deal.

Best car purchase experience I have ever had. No hassle, nice people, easy transaction.

Thank you Junior for your attention for my regular service appointment😊

Joe Schrober is GREAT! (sorry if I misspelled). He always goes above and beyond.

Had a service appointment - very easy to schedule and they were very punctual, courteous, and thorough.

Very knowledgeable and friendly staff

Good experience hope they stay good for future deals.

I would NEVER buy from them again !!!! I love my van but the people that work there are horrible. We had to go back 4 times to do paperwork. The people could not get their crap together. It’s not the buyers responsibility to know what papers need to be completed. Also we set up an appointment to sign papers for the 2nd time , drove a little over an hour to get there , & the guy had left for the day. So we had to come back a 3rd time a few days later. About a week later they called to say we had to sign another paper. 3rd issue we had was - we had a drive out tag. When the tag expired we went to courthouse to get tags & were told the paperwork from car lot had never been filed. So we could NOT get tags. We had already had the van for 5 weeks. They had plenty of time to file paperwork that they sold van. So we had to drive over an hour AGAIN to go pick up another drive out tag so they would have time to file their paperwork so we can get real tags. This place is horrible. All they do is give u the run around

Had a pleasant service visit for oil change and tire rotation on my 2018 CRV at AutoNation Honda. Since I live in Oak Ridge have to plan my time for this visit and made appointment and service advisor Junior told me right off that they were behind 60-90 minutes but he would do what he could to speed up the process, he accepted the discount phone sent on my phone with no questions. Waiting room is pleasant and coffee available but miss the cookies guess due to virus. Car was ready in 90 minutes which was faster than I expected. Very pleased with all aspects of my visit.

Thank you Junior and Mike Hensley! You guys truly SAVED THE DAY! I had rescued a baby bird and it got loose on the way to the rehab and ended up in my dash trapped! Junior spoke to me several times and had me come down to the dealer for help after almost 5 hours of trying to get her out. Mike took panels off and searched every area he could. At the last minute the little one hopped right out and back to safety. I’m so so thankful for this generous and kind team! I will be in this week for my service and I know who I’m requesting! THANK YOU JUNIOR and MIKE HENSLEY! You deserve a bonus for today and you TRULY were an ANSWER to our prayers!

Thank you so much for your service and I want to give a special thanks for my service associate who was so nice, friendly and very professional. Thank you

Move complete Truck on the market for the price. Seats 5, Plenty of security and safety features