13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Honda West Knoxville Difference

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Recent Reviews from AutoNation Honda West Knoxville

This transaction began on a Saturday morning. Please note that most people, including myself, don’t carry around $45,000.00 in cash or generally have that much in their checkbook. After agreeing to pay the non-negotiable price, I was given a sales worksheet that indicated a $699.00 documentary fee. This is a 100% profit item that is tacked on after agreeing on a sales price. Reluctantly, I agreed to pay it because it was the truck I had been looking for quite some time. I then indicated that I needed them to hold the truck for me, being a weekend, until I could arrange to pay cash. They initially said “No, we don’t do that. It’s not or policy”. I then offered to give them a non-refundable deposit. They, again, said the same, “It’s not our policy.” I finally convinced the internet sales manager to give us time to go home and get a check to pay for the vehicle. He acted as if he was doing me a favor. On our way home I called and ask if they would have the paperwork ready when we returned because we had plans for a 3 o’clock event. When we returned to pay for the truck we were already late for our event, the paperwork had not been prepared, and we were told that we would have to wait in line for their finance guy in order to process the paperwork. I know from experience in the automobile business that this is required by dealerships in order to attempt to sell you an extended warranty and convince you to finance the vehicle through them. They already knew we were paying cash and did not want the warranty. Needless to say, we had to leave at that time and told them we would be back Sunday to complete the transaction. We returned the next day, met with the finance manager to complete the paperwork only to find another $125.00 fee they termed a “business tax” had been added to the price, over and above the sales tax. When I asked him to explain this tax, he indicated that he didn’t know. At this point I was so frustrated, I agreed to pay it. My spouse of eleven years did have the approximate $45,000 in her checking account and wrote a check for the full amount. They said they would not accept the check unless her name was added to the title. Keep in mind that they had copies of our driver’s licenses that indicated our common residence. Also, keep in mind that they accepted a cashiers check from her the next day and did not require her name to be on the title....hummmm? After they refused the personal check on Sunday I confronted the sales manager as to why they wouldn’t accept the check. He got within two feet of my face (COVID ring a bell?) and said “That’s our policy. If you don’t want the truck, don’t buy it”. I asked his name and returned to the desk where my spouse was sitting. About one minute later he walked up to the desk and threw his business card down in front of me without a word as if to dare me to complain to someone. Beyond rude. We returned Monday morning with a cashier’s check and completed the sale. I was part owner in a Chevrolet dealership in the 80s when our theme was “the customer is always right”. Had I had a sales person treated a potential customer the way my spouse and I were treated during this sale, I can honestly say I would have fired him on the spot. I, personally, would never do business with this dealership again, will tell everyone I know to avoid them like the Black Plague, and am astounded that Honda has associated their good name with this dealership

Russell Beaty Jan 27, 2021

Got a used Pontiac G8; definitely a looker and seemingly had been well cared for. First and foremost, this is not a complaint against the salespeople, they were great and helpful, but against their mechanics. The car performed fine in the test drive, but with just over 140,000, there were bound to be quirks that the mechanics could have easily taken care of before setting it up for sale. One of the first things I was told before the test drive was that all vehicles passed their 30 to 50 point inspection... alright, here we go... At the dealership, I immediately noticed that the front rotors had been machined, but the pads had not been changed and we're just a couple of millimeters thick (they gaged them and decided they were still good... I always put new pads when I cut the rotors), and that the tires needed to be rotated (which they refused to do because "the wear wasn't severe enough"). Had to take care of these issues myself. The same night I arrived home with it, it began idling rough: unsteady and it made the lighting also dimmer. I contacted the dealer (I was given a 5 day or 250 mile time to return the car: "no questions asked" when I bought it), and was told that I had to tow the car that same Friday night to receive my money back "because that was the last day of the 5 day warranty, (1: the car would have still been within the 250 miles, even if I had driven it up there, 2: I bought the car that previous Tuesday, soooo... No, I still had Saturday) if I chose to do that, or drive it up to the dealer to have it repaired "if it is something we can fix," (what?!). So much for their fabulous multi point inspection. The rough idle and dim lighting turned out to be the alternator going bad (which would have been caught at the dealership if they had done the proper voltage testing). Also, on the online pictures one could see that the TPMS needed service, but when I test drove it and up until a few days later, that warning message was gone (good, I thought maybe they at least did that), but is now back. Hopefully they didn't just fix the one or two tires that needed it and left the others as they were (again, something I like to do is to service all 4 together for good measure). They didn't even bother to change one of the fog lamps that was burned out. Thankfully, this vehicle has a good maintenance record, and has held up pretty well because of that: which should have made it that much easier for the mechanics team to take care of the small quirks before selling the car. Maybe this is a good dealer for brand new cars, but, in my personal experience, not used, since the mechanics did not seem to care enough.

Gabriel Villafuerte Oct 13, 2020

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13 Million Cars Sold to Happy Drivers

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