Brandon in Service is a great help, makes the process easy and painless, communicates well and cares for the customer while keeping his promises. His recommendations make sense and he understands cars. We chatted for a few minutes and his commitment to the company and obvious pride in his job are refreshing. Way to go, AutoNation - keep Brandon happy! Also had a great result with Joe the other day - super service and a lot of nice amenities if you have to wait on your car including fresh coffee and snacks. Brad did a great job this last time with good communication and quick turnaround.

My husband and and I had a really great experience at AutoNation Honda this past weekend. Austin made experience so easy. I also really appreciated that they gave my husband and I time to think and talk on our own without having the typical pushy sales experience. I love my 4runner!

Had to tow my Honda Element to this service, only thing they did was an oil change ($87), n vehicle overheated all way home with no explanation (was not overheating when towed there)...rude as well when questioned

I am ecstatically happy with the way I was treated at AutoNation Honda West Knoxville. I got a really fantastic price on what is basically my dream car. My credit rating is not at all the greatest, but Brock Jackson went out of his way to help me finance. In fact the experience with him and Monique was so above and beyond that I literally wept pleasantly stunned, happy tears at one point. This has been my best experience EVER at a car dealership and I am very fortunate to have found them. As such ==> It's my pleasure to give y'all a 5-star rating. Very grateful for your help and for going the extra mile to make me a satisfied customer. Thank you! Jacquii.

Excellent, fair-priced and customer-oriented service department. William Klimek was friendly and courteous to my family and me. I would recommend them if your Honda needs servicing. Update: 6/24/22 Had to bring my 2019 Insight in for repairs AGAIN! The service department (Danny Lee in particular) was excellent, polite and professional. My complaints stem to the fact I have had to bring a three year old car back in for a failing AC. As such, I’d give Honda USA a 1 out of 5 for responding to the AC issues associated with this model.

I am ecstatically happy with the way I was treated at AutoNation Honda West Knoxville. I got a really fantastic price on what is basically my dream car. My credit rating is not at all the greatest, but Brock Jackson went out of his way to help me finance. In fact the experience with him and Monique was so above and beyond that I literally wept pleasantly stunned, happy tears at one point. This has been my best experience EVER at a car dealership and I am very fortunate to have found them. As such ==> It's my pleasure to give y'all a 5-star rating. Very grateful for your help and for going the extra mile to make me a satisfied customer. Thank you! Jacquii.

Excellent service and friendly service personnel

Love the Honda and West Knox! Bought my CRV from them in 2020 and have gotten service done there ever since - amazing staff and work!

The service team was great! I was in and out in less time than quoted. I love my Pilot and AutoNation!

First oil change since we bought a new Honda CRV. Not quite as fast as we expected but overall a good experience.

The tire prices on Bridgestone ( original ) tires were cheaper than others. Brad was very helpful and went beyond staying in touch with me during the work process.

Great service. I came in, dropped the keys and waited at their facility. Their lobby is pretty nice and comfortable. I was able to get some work done while waiting on my car being serviced.

Joe Scott & Tall Guy all did fantastic. We appreciate the service they did on our 2011 Pilot. Im am disgusted though that Honda has to support sexual issues… like how and why does that have anything to do with automobiles. What happened to human decency!!!

Michael was responsive and cordial. He made the sale of my Velar super easy and stress-free.

The sales team at AutoNation Honda West Knoxville was very helpful, courteous, professional, and patient. After extensively researching various models, we had decided to purchase a new Hybrid CR-V or a competing brand/model to replace a vehicle lost in an accident. The automobile market in Spring 2022 was very seller-friendly, with many dealerships adding significant mark-ups over MSRP (sticker price) without adding any value. AutoNation took a very different approach than the competing brand and different from some other Honda dealerships. The sales team worked with us to identify the exact model, trim, and color that we wanted. They remained in contact with us while waiting for delivery. At delivery, the team spent several hours with us explaining the new technologies and features. This purchase represents my 8th Honda purchase. I have been very pleased with Honda and with the AutoNation dealerships in several locations. AutoNation Honda West Knoxville exceeded my expectations. Highly recommended!

The sales team at AutoNation Honda West Knoxville was very helpful, courteous, professional, and patient. After extensively researching various models, we had decided to purchase a new Hybrid CR-V or a competing brand/model to replace a vehicle lost in an accident. The automobile market in Spring 2022 was very seller-friendly, with many dealerships adding significant mark-ups over MSRP (sticker price) without adding any value. AutoNation took a very different approach than the competing dealerships. The sales team worked with us to identify the exact model, trim, and color that we wanted. They remained in contact with us while waiting for delivery. At delivery, the team spent several hours with us explaining the new technologies and features. This purchase represents my 8th Honda purchase. I have been very pleased with Honda and with the AutoNation dealerships in several locations. AutoNation Honda West Knoxville exceeded my expectations. Highly recommended!

Christian and Eric did a very good job, Brett

Love our new Expedition! Brandon and the entire AutoNation team were awesome and helped us with every question we had!

Had transmission issues with previous vehicle (mercury sable), stopped by to look at accords and civics. Mike Taylor let me test drive one of each and walked me through the features. Drove away in a '17 civic. 2022 edit: Still have my civic, still drop in for routine maintenance, still amazing service. Danny Lee and the rest always do what needs to be done.

Service team was fantastic! Managed to get a dame day oil change. Christian was polite and helpful kept me updated throughout the process.

I had a good experience purchasing a 22' Ridgeline at AutoNation Honda. David Kraning was an excellent salesman and would recommend him to anyone looking to purchase a new/used vehicle there. Overall, I'm satisfied with my purchase and will be a repeat customer in the future.

my appointment was on time the consultant was very affable, explained everything i needed to know. unfortunately it took 2 hours for the oil change and alignment. seems a little too long

I used to work with Mike for years but I have a new person that I work with. It is Joe. He is excellent just like Mike (who retired recently). AutoNation Honda is #1 in maintenance and service!

I called AutoNation about an SUV I saw on Cargurus. They answered right away and I was able to set a test drive for the next day with Cody. I arrived the next day and someone approached me right away. Everyone was so polite, especially Cody. He didn't pressure me into getting any upsales I didn't need or want. I drove away feeling confident in my new SUV. Thank you Cody!

Originally bought my 21’ Honda Accord Sport at a different location. Had it serviced at the location I bought it from. It feel like the service team or associates we very helpful. Needless to say I took my accord to Autonation and from the time I drove in and got checked in instantly. I knew I had made the better choice. I worked with Daniel Lee and he has been great. Super thankful for what he has done for us.

Had an issue with the online price estimator vs. what was offered in person at the dealership, but it was explained by the GM. Thanks for the response!

Originally bought my 21’ Honda Accord Sport at a different location. Had it serviced at the location I bought it from. It felt like the service team or associates weren’t very helpful. Needless to say I took my accord to Autonation and from the time I drove in and got checked in. I knew I had made the better choice. I worked with Daniel Lee and he has been great. Super thankful for what he has done for us.

It was a great experience. The AKA tall guy was good in communicating and it was very nice working with him.

Quick and outstanding service! Feel very comfortable taking my car here!

Joe Schober is the Best... Thank you Joe for all the hard work you do for my family to make sure our Honda Pilot is in the Best Condition it can be to keep my Family Safe. We will Always do business with Joe Schober for His Excellent Service With A SMILE.

I had my car serviced a month ago and everything checked out good, took a trip to Florida 3 weeks later. Before I could make the trip back I had to buy 3 new tires due to steel showing in the center of the tires (over inflation). My new car was unsafe to take the trip and nothing has been done about it!

Quick easy schedule appointment. Was in and out within an hour of appointment and made sure all my questions were answered and paperwork signed and we were out of there happy!

My service was excellent!! Junior was nice & polite. He answered all my questions. I would recommend him to everyone.

Honest people, easy experience.

Great service, great price, excited to use Autonation Honda for all my services!

In express service, your paperwork and payment are done at only one place. You do not even have to go to the payment office. They can drop you to home and pick you up if your house is within 10 miles, so you do not have to wait. Great experience!

We starting having transmission issues with our 2020 Pilot. Brad in the service department was very knowledgeable and helpful. Our vehicle issues were addressed and repaired in one day. We have purchased and leased several vehicles from Auto Nation and transactions have always been excellent.

Always take my car here for getting service done. Service rep Brian was great to work with:. My Pilot is going on 225,000 miles and they keep it running great.

One of the most pleasant car buying experiences that I have had. Will definitely go back for any of my future purchases. Be sure to ask for Brian Jackson Patrick! He was the best!

Brad Skinner was great! I was happy with the service : )

I bought my CRV here several years ago and I also have it serviced here. Everyone here is extremely nice and very welcoming. Offering drinks and smiling at my crazy loud kids. They have a kid area where the can watch TV, play with toys or just to separate them from running around the dealership. Vending machines if you or your kids need a little snack and coffee! Plenty of coffee, lol. From looking at vehicles to servicing them, I would highly recommend.

Great service, location, nice dealership, Brad Skinner, my service advisor, was knowledgeable, friendly, and willing to make my time there very enjoyable!

Brock was great and very professional.

I made an oil change appointment two weeks in advance for 10am. Dropped my car off at 9:15 and chose to wait in the lobby after a service advisor told me it would be an hour and a half. After 3 hours of waiting I go back there and they haven’t even begun working on my car because they’re waiting on my oil filter. Was it that hard for them to walk into the lobby and explain that to me hours ago?? I grabbed my car and left. I’ll go to Jiffy Lube, pay $40 and be done in 30 minutes instead of wasting 3 hours of my weekend and a gallon of gas each way.

The purchase is smooth. The people that helped me were professional.

Service visit was thorough and reasonably fast considering all that was scheduled. Clear communication throughout the visit. I recommend them.

These people strive each and every time to take care of their customers. I would not hesitate to recommend them for all car needs. Thanks again.

I had a great experience at autonation honda Knoxville. Justin Cole was awesome even though I knew what I wanted before walking in the door, he was willing to show me any cars I wanted to see and test drive. I appreciated the knowledge of all the vehicles even though I was buying a subaru not a honda. It was nice to walk in with no pressure to buy and to walk out with a new car stress free. Also they took care of everything because I was purchasing a car out of state.

I have purchased 3 new hondas from this dealership. I have delat with Sean Bradkes he has allways been honest & fair with me. Good Guy. this time it was Brandon VEACH he is as easy to deal with . My experiance with Brandon was great it is easy to talk & deal with him. I would buy from him in the future. This is a good dealership.

Need to be quicker. With an appointment still took over an hour for an oil change. Hard when you have to run over on lunch break or other things.

Great prices on all Honda cars and suv,'s

Ken was the man. He helped me from start to finish. Very knowledgeable, very friendly, and never pushy. If you’re in the market for a new vehicle, Ken and the finance team at Honda Autonation in Knoxville will you get in the best ride for the best price.

We bought out Honda Odyssey in September of 2020 and have used AutoMation for serving and maintenance since then. Danny was our agent this time and he was amazing! Not pushy and for me in and out for my oil change, tire rotation, and alignment in record time. We will definitely continue using the dealership for our maintenance and repairs.

I was really impressed with this place; Very professional and quick. Our sales person Brain McCullough was very knowledgeable and couldn’t of been more helpful. I recommend Auto Nation West Knoxville to anyone looking for a new or used vehicle.

AutoNation Honda delivered the work they promised in the time frame they promised... AT A LOWER PRICE THAN THEY QUOTED! Upon inspection they discovered that some of the services they were intending to do were not actually needed. This is kind of honesty is rare in the auto industry. I give them my highest recommendation!!

The dealership is knowledgeable and very communicative. They don't pressure you into additional services and have coupons available on their website that come in handy. I like having the direct number to representatives that you've worked with in the past so you know you'll be taken care of each time.

Always had great experience with the service department, not sure what has happened recently!

They were so sweet and helped me through the hole process, unlike other dealerships they’re straightforward and do the best they can to find what works best for you:)

A wonderful experience. The car salesman was knowledgeable.

Ed P did a great job communicating and working with us.

Found missing part before I bought a vehicle. Sales manager agreed to resolve 🤝, then sold it out from underneath me. Brandon the sales staff was nice, his boss, a jerk.

Brad Skinner was great. Personable and took great car of my car.

Brad Skinner was great. Personable and took great car of my car.

What an Incredible experience! Much different than the other dealerships. So grateful for the team that helped us find exactly what we were looking for!

I was very excited to find exactly what I was looking for, especially during a time when car buying has become “slim pickings”! Everyone was very courteous and professional. I’m very happy with my new truck!

We just purchased a 2022 Accord Hybrid Touring from AutoNation Honda. This is our third Honda that we purchased from Austin at AutoNation. They have always treated us with courtesy and professionalism.

This was by far the best and fastest experience I ever had at a dealership. Everyone was so kind, made me feel like I was at home! And I got the best deal on my vehicle! Thanks again guys

I left a 5 star review 4 years back and now they don't worth 1 star. Their service department is horrible. Too long of wait even with appointment. Never returns call either

To be honest - a less than acceptable service experience. Waited 20 min to reach service area then waited another 10 min for service advisor to finish with 2 other "clients". finally told by another service advisor to "wait inside". Truck was there for a RECALL. (I was also going to get an oil change, but after the wait, cancelled it). After 15 min, the truck was returned. My last visit to theis dealership - truck out of warranty and I will find another operation to service it.

Took my Honda in for a safety recall and the service shop did the necessary repairs. I scheduled an appointment ahead of time and ended up waiting for about 2 hours, I was told it was a lengthy repair. The service staff offered me a ride but their shuttle service never came.

Addendum I’ve had some issues lately with my accord but Charlie my service guy has been wonderful to listen and help me fix them. His customer service skill is impeccable. The service department does a good job. AutoNation Honda west side on park side drive is the best. Stephanie was my sales person. She was very friendly and knowledgeable about the vehicles. I love my 2021 Accord.

Honda of West Knoxville is professional, courteous and quick. I won’t take my HRV anywhere else..

Parts department needs help ! order a axle shaft that was to be deliver over night, the next day about 12 O`clock I called them to see where the axle was going be there to me , they failed to call me and tell me that it was put on back order!!! if I would not called them I would not had been told that they did not have it.

Terrific experience. I needed a car ASAP, and they found me one immediately. I went out there expecting to just be looking, but everything worked out so perfectly, that I left with the car of my choice. I really appreciate Brock and Walter for working so diligent for me to make sure I left happy!

Amazing service! Took care of everything I needed!

I have been a service customer of Joe Schober for years. He does an outstanding job of taking care of me and my Accord. His customer service is excellent. I wouldn’t take my car anywhere else because of him.

My Service adviser Danny, was on the ball. Got me in and out on time as promised. Even changed my home address on my account. Great customer service

The buying a New Car experience was very positive. The AutoNation Honda in Knoxville treated us very fairly . We would buy another New Car from this dealership. The only issue I noted is there is No Navigation Manual that the Operation ‘s manual tells you to look at. It may be on the Internet, but if you cannot connect to the Internet then you could have problems. I suggest you (Honda Motor Company) supply a hard copy of the Navigation manual with each New Car. Sold. Brian McCulloch was very helpful in getting our New Odyssey setup and ready for us to drive home Sincerely Vance and Sarah Harmon

I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.

My son and his wife bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My son got to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time they test drive it. Four hours later they test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When He started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. My daughter in law looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total they ended up driving the car home sold to them still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to them at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under their name. The sales manager Mac at auto nation was the only one who had empathy and They could tell wanted to make things right today, he is working on getting a second key fob to them but They don’t see themselves purchasing a vehicle from this dealership ever again.

I am going on a trip and wanted to have my Honda checked out before I go. Joseph Schober was my advisor and made sure that all was well with my car - and since there were no issues, there was no charge - can you believe that? :-) I was pleasantly surprised and now have peace of mind as I start on my trip. THANK YOU, Joe! The folks at AutoNation Honda are ALWAYS courteous and professional and take the best care of their customers and vehicles. I absolutely recommend them.

AutoNation Honda has serviced my certified used Civic since I purchased it from them 3 years ago. It has had 2 different issues with its AC, but they have been responsible in making each repair under warranty. They always give timely notice when routine items are becoming due. Waiting area is clean and quiet and they offer local ride service.

I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.

I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.

I submitted a request to have my vehicle appraised through Autonation. We agreed to a price and Sean started helping me. I expressed a concern I hard through email due to my registration, he said it would be fine and to go ahead and bring it on down. I live in Murfreesboro, so I had to drive two cars, 2 1/2 hours to drop off the vehicle and do the paperwork. After sitting there for 2+ hours. I was informed that I could not in fact sell them the vehicle due to the issue I had with the registration that I asked about before. I wasted an entire Saturday, drove two cars 300+ miles, and Sean can't even email me an apology. No one at the dealership had any sympathy for the situation I was put in.

Friendly and fast service

Got my Ridgeline there early and took it to be serviced for a recall appointment immediately and it was finished in a timely manner. Brad Skinner was well mannered and professional. Thank you for the service that was provided

Have a 1994 Honda Del sol which I have always serviced at Honda Nation on parkside drive . Always excellent service for 27 years.

The whole process was fast, efficient, and I felt like everyone was working for my best interest! 10/10 would recommend buying a car from AutoNation Honda!

Took my Pilot in for a scheduled service. I was told that the total time I would be there would be over 2 hours. It was done in an hour and a half. I was very pleased with the service department.

Their service department is awesome and Danny Lee did an excellent job helping me get my vehicle serviced!

My air wasn’t working, blowing hot. They got me in quick and addressed my issues well. Great service

Couldn’t have been easier to buy the van I had been wanting for years! The staff made it really easy. Thank you!

The engine oil and regular checks are good, but they take too long and have never been given a coupon.

Savannah was very helpful, friendly, and professional. She made the purchase very easy.

Dropped my van off for early on a Saturday morning for an oil change, tire rotation, 90K mile service, and timing belt service. I was told it would be end of the business day before it would be completed; however, I was pleasantly surprised when they called me after only 4 hours. Compare this time frame to the over 2 hours I waited at Rusty Wallace Honda for just a mere oil change. I will now only service my car at AutoNation. Kudos to their service department!

Work was performed exactly on time. I did appreciate that.

I couldnt find the spare key but im still looking. Will send when i find it. This is a great company and gave me what i wanted for my Buick. I would do business again.

Easy to schedule an appointment. Service employees were very pleasant and helpful

Our salesman was very friendly, helpful and informative. We never felt pressured to buy the Honda Accord. Thank you Austin Smith! Also, when our Honda needed general maintenance, the service dept was very knowledgeable, accommodating, and courteous. We appreciated how they kept us informed on the progress. And, the service price was very reasonable.

Solid buying experience. Not at all recommended for timely servicing. Overheard from a technician: "Because of online scheduling we can't really keep track" of appointment volume. If time is a factor, consider other service options. But again, fantastic actual purchasing experience.

Dropped my 2020 Civic Sport off with my Service Advisor Brad Skinner to get the A/C checked, oil change and tire rotation. My appointment was at 11:30 . I arrived a few minutes early and was greeted promptly. Brad was awesome! He kept me informed about what was happening with my car and provided excellent customer service. I thought my car would be there all day but they replaced the A/C condenser (no small job) and performed the other routine maintenance in three hours. Pretty amazing work if you ask me!

I was in for a hood latch recall on my passport, service tech was nice and very informative. I was in and out in less time than was told which was awesome! I had another concern about my car that he helped me with and will get resolved in the next week. I'm definitely a customer for as long as I have my Honda.

I went here years ago when I owned a Honda. There was a recall for the seatbelt. They loaned a car to me. Well six years later I am continually getting recall notices in the mail. I have called the store to notify them I no longer own the vehicle and that I want to stop wasting paper so please stop sending these recall notices. the gentleman I spoke to in service was very rude about the situation. Said there was “nothing that they could do”…even though their contact information is listed on this letter I keep receiving. There’s no other information than the local Honda dealer to get a hold of. If you go there to have anything done expect a lifetime of mail from them. Because there’s “nothing they can do about it”

From sales to service AutoNation is our only place we will buy and or Service our Honda‘s. Joe Schuber and the Autonation Honda Service staff are amazing. Had service on my Honda accord that I’ve had for six years and only service at your dealership and Joe and his team always go above and beyond my expectations for Service. Thank you again AutoNation Honda and Joe Schober.

Danny Lee has been my service advisor this year and he's the best! His enthusiasm is contagious. He obviously enjoys his job. He knows his business and he is very helpful when decisions need to be made. I appreciate his help and professionalism very much. Thanks Danny!

A week ago my husband and I bought a vehicle from AutoNation West Asheville. We couldn’t be more pleased with our experience. Our sales rep was Savannah Beal. She was very easy to work with, kind and professional. Savannah listened to our wants and found a way to give us what we were looking for. Everyone we encountered throughout our experience while at AutoNation West Knoxville was very professional, kind and eager to make our experience pleasurable. If we need another vehicle in the future we would definitely use them.

Cody went above and beyond to make sure I left with the car I wanted. Everyone was very friendly and knowledgeable. Highly recommend buying your next car at AutoNation Honda.

Friendly staff, excellent work. Higher prices than independent repair shops, but backed by Honda parts and warranty.

Friendly staff, great customer service, honest and upfront with pricing and and purchasing. Ed was a pleasure to work with and always available to answer any questions. I would highly recommend!

I have been going here for years. Everything from the sales to the service has always been awesome. Joe is a great service advisor, and always takes care of his customers.

Thank you so much for a great car buying experience.

Great experience recently at Auto Nation. Wonderful service, in and out in a reasonable amount of time, and good advice on future needs.

They got me in quickly. Did needed work. Made recommendations. Got work done in a timely manner. Overall I was very pleased.

The service department was very helpful and kind.

The staff at auto nation made my first car buying experience better than I could have imagined. They were all laid back, no pressure, and very informative and patient. So thankful i bought From them so i can Continue to return and have my 2019 CR-V serviced with them. 10/10 recommend!!

Salesperson was very friendly and courteous.

My salesperson was Akondaye and he was amazing. He was very patient and went above and beyond to help me get into the car that I wanted. He wasn’t pushy at all and listened to what we wanted. I recommend going to him if you’re wanting to get a new car.

Popped in for a last minute unscheduled oil change at end of day. They accommodated me -- no problem! Thanks. Great service.

Our smart entry system light came on a few weeks ago, so we contacted Honda Autonation on Parkside Dr in Knoxville. Our schedule is crazy so I had to reschedule 4 times, but there were absolutely no issues in making the adjustments. Junior helped us get our car back in 1 day. The car was under an extended warranty so it did not cost us a thing. They notified me of some other issues that might need to be fixed, but when I said I wanted to wait until another time I did not heard about it endlessly, or get some overdramatized speech. They did NOT hound me. Great experience.

So I'd been having some issues with my car, it has been slipping/missing while driving so I took it to autonation Honda on Parkside and paid for them to do a full assessment of my car so I could get that issue fixed before my car fully messes up. Well they told me what I was feeling in the car wasn't a big issue and wasn't as important to get fixed as the other things they "found" which had nothing that would affect its drivability like the blinker and a few other things...but the guy went above and beyond to assure me that I didn't need to worry about this issue. This was just a few months ago. Well now my transmission is completely gone.... so I called to ask them why I wasn't made away my transmission was failing and they told me that I "opted out of transmission inspections" which is not true whatsoever, I paid for a full inspection, so I was told a supervisor would call me...but of course no one called, so I called back and this person proceeded to tell me they had no way of knowing my transmission was failing so its not their problem...Isn't that their job? Especially when I specifically told them it seemed like it was slipping/ missing, causing issues with driving. They basically said there is nothing they can do but I Had I known it was the transmission I would have paid for repairs before it was completely gone...now I'm completely out of a car...DON'T TRUST THIS PLACE WITH YOUR CARS! They only fix what they want...

Brian Patrick was a great salesman! He delivered my wife’s Honda Civic 2022 and was very personable and professional. I would recommend going to him if you want a relaxed and non pushy experience!

staff is always friendly and helpful. I can do my maintenance on line set a schedule that works for me. Drop off my vehicle or stay in the waiting room.

I bought a new 2022 Honda Accord Sport on 2/24/2022. Upon taking possession of it at the dealership, I found extensive paint damage that, according to the new car sales manager, was caused by his employees in the detail shop. They had me take it to a local body shop where I was informed that the repair bill to repaint the car was $3,000. I did not purchase a damaged vehicle, my contract is for a new Honda free of damages and defects. I have spoken with new car sales manager, who issued me a statement that they were responsible and would repair it to my satisfaction. Now 2 months later, my car is still damaged and AutoNation General Manager will not answer my calls or return calls. The sales manager said the best they could do was trade cars with me but I would have to understand that I now had a damaged vehicle and I would have to pay several thousand dollars to get a car without damages. My car had 500 miles on it at that time. When I bought the car I told them that I bought it to drive on a cross country trip to scatter the ashes of my best friend who died last May. I am leaving to drive to L.A. on Mother’s Day and I have begged them to handle this issue before then. Beware doing any dealings with this company. I was pleased with them until I tried to get them to right a wrong that they had obviously caused.

I bought a car on Sunday and Savanah was my sales person, she was patient, respectful and professional at all times. To present the numbers her Sales Manager came to the desk. I was prepared to listen a pushy Sales pitch and I was surprised by Maq, he was super professional, respectful and friendly. I think they deserve a 5 star review for their customer focused service. David the Finance man was also Very patient and quick to respond all my questions. I only wished they didn’t spray so much deodorant in the car it is very annoying and Im just struggling to eliminate it.

The sales and service staff were very helpful and took their time on explaining everything to me. The staff is so friendly. Love my new Crv!!!

Outstanding professional service to fix my Honda Civic 2022 flat tire.

Outstanding professional service to fix my Honda Civic 2022 flat tire.

The service rep kept me posted on service progress. in addition, the recall on my Ridgeline was taken care of. The service rep did not try to sell me uneeded services.

Update: 4/20/2022 - I just recently purchased my 2nd vehicle with Autonation Honda and I would still highly recommend them. Will Clifford helped me again and was just as great as the 1st time, he even remembered me from over a year ago. The service team is wonderful, fast friendly and courteous. I can’t recommend them enough. I would highly recommend AutoNation Honda West. They were wonderful and professional throughout my entire time there. I ended up having to purchase a new car ASAP since my car I had for 8 years decided to die on me the day before. They took their time with me and understood what I was going through. I was never rushed or felt pressured. Everyone that helped me genuinely cared about my situation and helped me find a great used car that I will have for years to come. I can't thank William Clifford enough for helping me that day.

Update: 4/20/2022 - I just recently purchased my 2nd vehicle with Autonation Honda and I would still highly recommend them. Will Clifford helped me again and was just as great as the 1st time, he even remembered me from over a year ago. The service team is wonderful, fast friendly and courteous. I can’t recommend them enough. I would highly recommend AutoNation Honda West. They were wonderful and professional throughout my entire time there. I ended up having to purchase a new car ASAP since my car I had for 8 years decided to die on me the day before. They took their time with me and understood what I was going through. I was never rushed or felt pressured. Everyone that helped me genuinely cared about my situation and helped me find a great used car that I will have for years to come. I can't thank William Clifford enough for helping me that day.

Top notch customer service and experience. Class act here all the way. Will continue to take our Honda to AutoNation.

Will did a fantastic job of treating us great!!! I would recommend Autonation Honda to anyone!!

Atención muy agradables y profesionales

I've ALWAYS had a GREAT experience when I'm having my Honda serviced. EVERYONE is "highly professional and courteous". Joe Schober is AWESOME. Always friendly, helpful and professional. 🙂

Charlie (serv advisor) was great..very personable and helped me save some money on my particular service - Happy with the results!!

Went in without an appointment as I was leaving town to go home to Texas. Was so appreciative that they were able to get me back on the road. Thank you!

I purchase my first car here in June last year and after that it has been nothing but awful customer service. The first thing I notice was that the new car had 91 miles which mean it was the test car and no one disclosed that to me, however didn’t let that bother me. I went through the documents after getting home and realize that I was paying for couple thousands of after sale service which again no one told me about or even explain to me or offer me just added it on without my knowledge. I went back couple days after purchase to get them cancel and I had to deal with the rudest man ever David Edwards (I’ve had a friend that purchase a car a week before me that said the same thing about him). He made me feel like I stole the car and like and I had no right in the situation. Long story short it’s almost a year and after going in for maintenance, speaking to multiple persons and calling a million times and some emails, these have still NOT been cancelled. I have never experienced any treatment like this in my life!!

Sam and Jamaul were rock stars. Way to go guys, you knocked it out of the park today. Thanks for your help. Go see them folks. Receptionist, superb. Loved chatting with her.

I purchase my first car here in June last year and after that it has been nothing but awful customer service. The first thing I notice was that the new car had 91 miles which mean it was the test car and no one disclosed that to me, however didn’t let that bother me. I went through the documents after getting home and realize that I was paying for couple thousands of after sale service which again no one told me about or even explain to me or offer me just added it on without my knowledge. I went back couple days after purchase to get them cancel and I had to deal with the rudest man ever David Edwards (I’ve had a friend that purchase a car a week before me that said the same thing about him). He made me feel like I stole the car and like and I had no right in the situation. Long story short it’s almost a year and after going in for maintenance, speaking to multiple persons and calling a million times and some emails, these have still NOT been cancelled. I have never experienced any treatment like this in my life!!

I WAS TREATED VERY WELL. i'M A HAPPY CUTOMER.

Our service advisor (Brad Skinner) listened to my wife and I, determined what needed to be done, explained everything to us. The work was done quickly and we were on our. We are very happy with Brad and the service.

Overall quite happy with our purchase. The process was easy and non-stressful. The sales rep was pleasant and helpful. I would recommend to others with a small warning to be careful about the details. My only complaint is that when we asked about a 2nd key fob, as we were signing paperwork, we were told by the manager “Oh, yeah, there probably is one. We’ll look into that.” Then the day after we got home with the vehicle we called and asked again about the second key fob we were told by the sales rep “Oh, no, there probably isn’t one. We’ll look into that.” It felt a little like a mini bait-and-switch so that soured my opinion a little bit.

Awesome straight up dealership, I've dealt with 100's of car dealers over the years, this group is by far hands down the best.. and no I was not paid to write this...

Friendly, efficient staff that communicates well. Comfortable waiting area.

Ken was very professional and knew when to help us and when to let my husband and I to “have some private time”. He wasn’t overbearing and listened to our needs, wants and desires, and led us to the perfect vehicle. It is nice to be able to shop without a salesman hounding you! The Finance gentleman was the same and was very personable and professional also. Thanks for such a great experience. And also…..the whole process did not take all day! We were out of there with our new vehicle within 2 hours.

Great customer service. The financing process was a bit frustrating as there were clerical errors made. However, we would purchase another vehicle from them again.

The process was clear and the transaction went smooth. The advisor I worked with was awesome, thanks Savannah!

It's been two years since I purchased my new Honda CR-V from Honda Autonation and the service is still awesome. Austin Lee helped with my service appointment yesterday and he was beyond helpful. He's definitely an asset and I hope they keep him around.

This was my first time visiting this location to have my car serviced…as soon as I pulled in a gentleman came to my window and asked right away what I needed done and got my info , etc…then they pointed me to the waiting area which had coffee avail along with some snacks, a tv, and a phone charging station. It was great weather so I sat at an outside table. Christian E was who I was assigned to and he came to me and notified me of the progress on my vehicle and gave an estimated finish time. Everyone was friendly and my car was serviced properly in a timely manner. I will definitely be retuning for future service.

Prompt professional service.

Danny was very friendly and contacted me as soon as my car was done. He even offered me snacks and a coupon for my service.

All dealerships are out to make money. That being said, I've been dealing with AutoNation since before they were AutoNation. I have never felt that I was misled or taken advantage of. Whether purchasing a vehicle, or getting a vehicle serviced, I believe AutoNation to have quality customer service.

Only took off a star because the online portal gave the option to be shuttled back, but when I got there they said that option wasn't available on weekends. Sat at the service center for a couple hours, which was to their detriment as I drank probably a whole jug of their coffee.

love love love Automation Honda West! They truly make getting oil changes, etc so easy and stress-free. and they are fairly quick too. love it

Everyone at AutoNation was exceptionally helpful. It felt like an honest transaction as the sales folks were candid and did not try to upsell me or talk me into something I didn't need. Jamaul explained the financing so that I understood and answered all my questions. Brandon and Cory (maybe Cody? I think that was their names, sorry if I'm wrong) were very personable and quick to help, even thought they were incredibly busy and a bit short-handed. There was even a place for my toddlers to play while we waited on hold with my bank. Plus, I love the vehicle I purchased!

My brother was helping me look for a car since someone hit and totaled mine. Insurance companies don't give you long with a rental. I was to the point of paying for a rental, and was so tired of not finding what I wanted. Found the car online, but when we went, it hadn't been out on the lot yet. Had everything I wanted. They went out of their way to clean it and fix any issues. The warranty I have still gets me back there if needed. Thank you Jeff for all you did.

Great service as usual - thanks autonation honda!

Fast and efficient . Estimated price before service.

Akondaye was outstanding during the entire process, he was a great communicator, very honest with his feedback, addressed all concerns quickly, he was extremely helpful, but not pushy.

After my second new van purchase here I was talked into buying an extended warrenty (by Stephen Cox) which included windshield, or so I thought. I never buy these warranties but I had just replaced the windshield on my trade in. Now that I have a broken windshield, they say it's not covered. I'd rather pay another dealer than allow this one to do my warrenty work.

Scheduling was easy, work was done promptly. Happy with our experience.

Excellent service and the repair fixed the issue.

Outstanding buying experience with all the staff at AutoNation Honda West Knoxville and the Internet Sales Manager, Cody Underwood, in particular. Cody excelled in answering all questions regarding features and specifications, maintained excellent communication regarding status from initial order of the vehicle until final delivery to the dealership, and he went out of his way to address any lingering questions during the test drive and final sale. I was extremely pleased to find a dealership that focuses on customer satisfaction and respects the specific needs of the customer. All pricing and terms agreed to at the time of order were consistent with the final sale -- no surprises. Well done AutoNation Honda West Knoxville and Cody Underwood! I look forward to many years of future business with your dealership.

Salesmen overall nice and helpful. Detailing of cars and cleanliness is pathetic. I test drove 1 car that looked like a crumb explosion had happened in the creases of the dashboard and it obviously smelled and supposedly had been detailed already. The car I ended up purchasing had a smoke smell. I was told by the salesman that the detail department wasn't very good and that they likely wouldn't help much. I ozone treated it myself to fix it. Guess they can't be bothered to do this? Customer service and care is lacking significantly. Front desk is unpleasant and cold. All of my visits I found the facility in need of maintenance from the bathroom to the waiting areas. Personally, I wound not buy here again and only chose to do so because it is harder to find used cars now. I will take my car elsewhere for maintenance and care as I have zero confidence in this facility.

Austin was very communicative. He kept me up to date on everything that was going on with the repair and it was done in an extremely timely manner. When we had to bring it back in after the initial repair (I think something minor had to be reset from the initial repair) they worked us in that day and were very accommodating. I would recommend them.

Great experience, dropped the car off and they drove me back to work and even picked me up when it as ready

AutoNation Honda West Knoxville sent me a email stating that I have not contacted them to activate a vehicle contract on my 2022 Acura RDX. The email also said that my factory warranty had expired and I would be responsible for paying any repairs. My car is a 2022 Acura RDX that's only 3 months old with 1600 miles on it. How can my warranty be expired? These people are trying to con me into buying a warranty. I wonder how many people actually fall for their trick. I was considering using this dealership for my service needs but now they are the last possible resort. If they try to con me before I visit their dealership, I wonder what they would do when someone actually does get their service work done there?

Austin was incredibly professional and helpful. He explained exactly what part was being replaced in the recall and escorted me to the waiting room, offering coffee and making sure I could connect to the internet. The car repair was performed in under an hour and when he came to get me, he showed me the repair. He also talked with me about trade-in values and recommended the sales department at AutoNation for further inquiries. I would definitely return to this business. Thanks for a wonderful experience while having this recall repair done!

Everyone was kind and couteous and we had a very smooth buying process!

We brought our Honda Odyssey in for some electrical issues and a few other things. The van ended up needing a few maintenance services and although we ended up paying more than we had anticipated for our original electric issue, Austin gave us incredible customer service. He had great communication throughout our whole process and we felt very well taken care of. We will definitely use them in the future.

Have only visited for maintenance/recalls. Very time-efficient, professional staff, have never felt pushed into any upsales, clean waiting areas.

The service staff at AutoNation Honda were great!! Hit an extremely large pothole on interstate, took my 2019 Civic Si to have it inspected and repaired. My service advisor Junior T., made it all come together and was VERY GOOD at keeping me informed along the way… Great service!! Won’t take my car any place else!!

We purchased an Accord Touring Hybrid at Honda on Parkside Drive in Knoxville. I had driven my previous car for 11 years and my oh my how technology has changed things. Joseph C. was the salesman who sold us the car and helped me understand every single button, every safety feature, and function of the car. Joseph went above and beyond to make the experience of buying a car so simple. We left knowing we made a great purchase! Thank you Joseph!

First oil change at this dealership and it was a pleasant one. Made same day appointment and service was quick. Nice area to wait in. Will be back.

Service Advisor Joe Schober is topnotch. Extremely pleasant, helpful and knowledgeable. As always, he & AutoNation Honda are to be commended for excellent service.

Had a great recent experience with David in the Service department. They were fast, reliable and fair. I appreciated the fact that they listened to me and treated me well! Highly recommend for any of your Honda needs.

Fast service, everything was well explained by everyone. I will not take my Civic anywhere else. Never have never will.

I had a poor experience with another dealership but Mark Comparoni helped restore my faith in the car buying process. Then we have continued to bring our van to AutoNation for the service and they always keep us going which is vital for a family of 6 that needs our Odyssey!! I do recommend AutoNation Honda West to anyone looking for a vehicle!

Worst dealer experience ever. I was told 2-4 hours to get my new car ready. That was at 12, at 9:15pm I took delivery without any help as to how to operate the car. There was ZERO communication after I signed the papers and I was ignored and left to find out the progress of my car myself. Don’t waste your time go to a different dealer. This one doesn’t care about customers.

Super speedy service… honest diagnostics… and the shuttle driver was so sweet! Loved our conversation during the drive. Overall a great experience :)

I always feel like I am taken care of when I come to Honda West Knoxville! I have had my car serviced here multiple times and it is always an enjoyable experience.

Outstanding experience with both service and purchase! We will be back due to wonderful and honest service department. Thank you Danny!

The greeting and drop off could not have gone better, but when picking the vehicle up the experience was not good. No smiles, told to wait someone would be with you and stood for a bit of time before told, not asked, to come and pay. Vehicle was delivered with several inches of snow all over it and in it, with a small hole cleared in front of the driver. They got out, said "keys are in it, and they were off. It was not safe to drive until I cleared the windshield, lights, mirrors, and windows. Would not recommend Honda any longer or this dealership. By the way, I spent over $1,000 with no complaints.

Our can broke down just outside of Knoxville and we were recommended to go to autonation Honda for repair. Autonation was able to get us on the schedule and repaired our car. The staff, especially service advisor Austin, were excellent! I recommend seeing Austin.

I always have a wonderful experience when I go. people are wonderful and its clean

I've been a customer here for more than a decade. They've always taken excellent care of me. Highly recommend!

We've been customers for more than a decade and have never received less than excellent service. The best team you'll find to care for your Honda needs!

I brought my car for an oil change. Didn’t have an appointment. But I was listed on a heart transplant . So I had to get my oil change no time for appointments. I talked to Mr Austin Lee about it he was very very kind to help me out I really appreciate his help his service and his sympathy. Thank you so very much

I had a very good experience at Auto Nation Honda. Everyone so friendly, kind and helpful. My salesman was Austin he was so wonderful and worked very hard to get me in the car I wanted. I highly recommend this place to purchase a car from and Ask for AUSTIN he is the best!!!!!

Sam is a rock star, we just got our second car in three months and really took good care of us. No haggling or pressuring, just a very speedy and fair deal. I’ll be recommending him highly to friends and family.

Everything went great. People were friendly and work was taken care of promptly.

Joe did a great job consistently communicating with me about the status of my vehicle and everything was great

We just purchased our second Honda CR-V from AutoNation Honda West Knoxville. Our eight-year-old CR-V--maintained faithfully at AutoNation--is still going strong. We felt like our salesperson (Jon Newcomb) was friendly and honest; we ordered the vehicle we wanted, and despite our concerns about chip shortages, it came in on time. We did look at other dealerships and other cars, but it came down to the facts that we knew our CR-V has been a great car, the maintenance has been fair and undemanding, and all our interactions with the dealership have been respectful and pleasant.

Well I don't need a reward but the Service Advisor that helped me. I was at a red light and he had about the same year model car as mine and I asked him about all the lights on the dash and if he knew how to clear them. He just said hey I work at Honda follow me. He was great.

Great service. I had a bad experience with a previous auto shop, but they were honest and upfront with their assessments. I didn't feel like they were trying to upsell me on something I didn't need or "repair by rebuild." I had issues with the transmission, and their fixes (reprogramming the transmission sync) did the job. Danny was super helpful.

Overall a good experience.

I really like this Honda location. David did a great job with answering my questions and was really helpful. I did a walk in for an oil change and tire rotation and it took a little over an hour. I do wish they would expand their snack selection though. Acura has all kinds of little snacks and sodas, but Honda only has like coffee and water. Other than that, I was very happy with my service and I always come back.

Service was exceptional and fairly prompt. However, It did take 2.5 hours for the oil change and tire rotation.

Ed Pernick was great. I will recommend him to many. I bought a new Honda from him. He was accommodating, so courteous, fast and knows his Honda!! I dreaded the ordeal and he surprised me!! Thank you Ed!

I was offered a great service at AutoNation Honda. I took my car for an oil change service, tire rotation, and a safety recall. Great customer service, not pushy. I would go again

Outstanding experience, I got a great 2015 like brand new Colorado. They also are fixing the seat damage that I didn't see till after I bought it

Had Honda, now I take my mazda3. Quick oil change, great service advisor.when I had mazda

Always a great experience at the service department! Austin was so helpful and kind!

Cody Underwood was great in getting me what I wanted. He took time and worked hard to make things happen, by far the best experience buying a car I’ve ever had!

We love Joseph! He was nice and funny but also very professional. He listened to us and what we needed and showed us the car that checked off our list. During the negotiations he explained everything point by point and wasn't too pushy with any of it. Definitely recommend Joseph if you're looking for a new car!

Work was completed in a timely and professional manner.

My experience from this location is always pleasant. They are kind and polite, and very patient to explain everything I need to know. I have met several advisors here to work on my Honda, and they are all so honest and professional. I love their contemporary shuttle service as well. It is so convince to request. My Honda has been taken care by them since day 1 and it still drives like a brand new car !!!!

I went in to get an estimate on service. I was there a little over and hour. I get back into my car and start to drive home and notice that someone had turned my half empty soda can upside down into my cup holder. Now, I have a sticky, wet mess in my center console. So, if that's the level of professionalism you are looking for, this is the place for you. As for me, I now won't trust their service.

Have an 2007 Honda Civic I took in to have gone over and had ALL things looked over to make sure I have no issues. I asked to look at front end to check for any issues because it sounds like it rubs after hitting a small bump. I also asked to check all hoses belts fluids etc. After $3500 in repairs (that were needed ) I took my vehicle home. Work on repairs was good but front end still rubs.(no repairs done on front end). Also I got pulled over for a burnt out tail light two days later. My cruise control button will not stay on unless I wedge a piece of cardboard in switch to hold down. They removed my wedge and never said a word about cruise control. As I said work done was good but, $3500 and they missed a few things that must have seemed miner but I had it there to get it ALL repaired.

I enjoyed my experience purchasing my vehicle from Ed. So much so that my wife returned 4 days later and bought a car as well. They were very accommodating as I was working in my laptop while they got all of the offers and paperwork together. We will return there again.

I love this place. They always treat me well and take care of my car. The service department is great.

From the time I stepped onto the lot to the time I drive away, the entire new car sales team and finance was awesome!! Thanks

Great service and everyone was really nice

This is our second car that we have bought from AutoNation Honda. Joseph was so helpful and easy to work with!

Recently purchased our second vehicle from autoNation . Loved our salesgirl Aliana! She was awesome to work with. Made sure all of our questions were answered during and after our purchase.

Did quick maintenance check on our 2018 Odyssey and the service tech got us a great deal on new tires.

Will was very helpful in helping me decide which car to buy and got me a great deal. Great customer service all around.

Recently had my van serviced for some routine maintenance. The wait was easy as I was able to work in the waiting area with free Wi-Fi. Staff is always very friendly and helpful and the service was top notch.

We purchased a pre-owned Chevy Silverado High Country! we dealt with them initially through the internet. they never once kept asking for phone number but communicated via emails. We scheduled a test drive, and decided to purchase. Sales went smooth. After we got home, there were a couple of things my husband thought should be fixed. he called them the following day. We dropped it off that afternoon. They only had it 1 day and had it all fixed!! That was THE best Awesome response and service we ever had from a dealer... even those we purchased new vehicles from in the past!!

One of nicest easy no pressure experience i have ever had Great to deal with

Service is fast and efficient even if I didn’t an appointment.

didn't know what she was doing.didnt even try to give me a deal.i was very disappointed.

though I bought my crv in a different town I always take it to Automation for maintenance. Absolutely love Joe , he keeps me well informed on any findings and gets my car in and out in a very timely manner. When out son needed a new car a couple of months ago we sent him there and he was able to find the perfect car and was treated very well. Thanks AutoNation!

Very friendly and amazing people!

I never like waiting to have my oil changed and tires rotated; however, I found myself having to wait (no fault of AutoNation). The wait time was great and so was the customer service. Very nice young man. Very pleasant experience.

Most people dread the car buying experience. I am one of those people as I had only ever bought a car in cash in the past, so I had never had a car payment. Almost like magic, I ended up completing most of my purchase online. The car was literally there waiting for me when I showed up, I got shown the features, and I was on my way after some paperwork. Brock was very responsive via text, and when I had Katie in person, she was enthusiastic and knowledgeable. Steve was also kind, and the whole situation was low pressure. It was probably the world's worst timing for car buying, but they made it a great experience.

Had our 2017 CR-V serviced due to a noise that seemed to be coming from the right front wheel. The service folks were very accommodating, kind and considerate. They found the issue quickly and repaired our vehicle in a very timely manner. Auto Nation has always treated us well, from the point of purchase thru our latest service experience.

I scheduled routine service for my vehicle and was met promptly Austin Lee who told me that the service requested would take around an hour or maybe an hour and a half. The wait area was clean and comfortable and service was finished as promised and Austin explained what was done and the checks that were completed. Good service and friendly staff

I took my vehicle in for service. Mentioned multiple times I had the Auto Nation Platinum warranty ....get a call that they can do the same work I had already done "out the door for $1305" ...After baulking the come back with" all has been approved except the spark plugs as they are a wear and tear item". I reminded them that I just put ne coils and plugs in....Money grab at best.

I took my car to this dealership at the end of one summer because my AC was broken. One of the service guys, whose name I do not remember, got in my car, tried to turn on the AC, felt the fan blow (not the AC), and told me it wasn't broken. At the beginning of the next summer it became painfully clear that my AC was absolutely broken, so I took my car back to this dealership where things only got worse. Salesman Brad condescendingly referred to me as "sunshine" instead of my name and tried to overcharge me by $1,500+ to have my AC fixed. I waited at the dealership for ~6 hours and after deciding to not have it fixed when I was quoted $3,600 for the service, Brad claimed to have convinced his manager to let him lower the price to $1,900 if I got the service done before the end of the month. I took my car to a specialist for a second opinion where I waited 1 hour for the same diagnosis and was quoted $2,100 with no time constraint. Thankfully Brad was transparent enough that I never trusted him, but now I don't trust the dealership at all since the service department clearly benefits financially if they can convince you to overpay to have your car fixed. I strongly urge anyone who isn't car savvy to find a Honda specialist they can trust instead of going here where you may be preyed upon by salesmen. I never write negative reviews which is why I waited so long to actually write this one, but it still angers me that the first salesman thought I was too dumb to know if my AC was broken or not, and the second one thought I was dumb enough that he could weasel almost two grand out of me.

Absolutely the best dealership around!! No hassle whatsoever, they were patient with my wife and I about choosing the right car for our needs!! We dealt with David. He was fantastic,informative, and extremely knowledgeable about our car. I highly recommend these guys!! We have owned the vehicle for 6 months!! We have had it serviced and these guys were on top of everything!! This place is the absolute best!!

I had not bought a brand new vehicle since 1999. One of the reasons is salespeople can be so pushy. I've walked out of dealerships countless times just because of the Sales tactics that are commonly used. NOT AT AUTONATION HONDA in West Knoxville! Katie S. was my salesperson. She was amazing. It all started with a phone call 200 miles away to AutoNation Honda where I was looking for the hard to find Honda Odyssey Elite. From that point forward Katie S. was so helpful. ZERO pressure to buy. She wanted to help me with what I wanted in a vehicle. She was not pushing a agenda. That sold me right there. After the 3.5 hr drive, I arrived and did not have to wait to be seen at all. She took me right back, we did the paperwork, financing came and visited with me, which they were all very nice and not pushy at all. When it was all said and done I left very happy. The next day, Katie S. followed up to check on me, which was very nice. I Highly recommend AutoNation Honda West Knoxville for your next Honda purchaseA Ask for Katie S.

I can not stress how wonderful and great this dealership is, they go above and beyond their way for your needs! Great staff and perfect surroundings. I would give it a 100 star rating if that were possible!!!

I hesitated about whether I should pay the extra for the service package when I bought my van. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the service package just because. The second the little wrench popped up on the dash, I called the dealership. I have a bit of phone anxiety but the woman I spoke to was wonderful and set up an appointment that was convenient for me and told me not to worry if I was a few minutes early or a few minutes late, that we’re all subject to the whims of traffic. She put me at ease completely. Immediately upon arriving I was greeted warmly and spoken to like a person, not just another customer with another vehicle. I was encouraged to sit and relax and offered snacks and drinks while I waited. Instead of stressing, I found myself relaxing and getting into a book. I expected to be called over the loudspeaker or texted when my vehicle was done. Instead, the gentleman who had checked me in Remembered what I looked like and came to get me personally. I texted my husband before I left and told him that I’ll never again change my own oil in a dirty driveway or changing my own alternator on the side of the interstate, from now on we’re getting the service package on every vehicle we buy. The level of customer service and professionalism displayed put me completely at ease and made a customer for life.

I was in Knoxville from out of town for university of Tennessee graduation. On the drive to Knoxville I experienced some trouble with what I was afraid was the brakes on the car. This was last Friday when there was very bad weather with storms & tornadoes across Tennessee. Needless to say I was very nervous of driving back to Memphis in the rain with maybe bad brakes. (Ih forgot to mention I am a 74 yr old woman with another 74 yr old woman on this trip). We decided to stay an extra day til the weather was better so that Saturday at 11:30 I decided to go to the Honda dealer to have my car checked out. The service dept & Austin Lee in particular were so nice & kind to me & made sure I was taken care of. They got me in & checked the car &determined I did need brakes & a few other things. Within 3 hours I was on my way back to hotel with a very positive feeling about driving back home the next day. I felt very secure in what they told me I needed & as equally secure in the service they provided. Mr. Lee was so kind in making me feel better about the situation & that they would be able to take care of everything. I just felt so relieved when I left the dealership that afternoon. Usually my husband takes care of the cars but he was not with me & I was very nervous about driving the car home with bad brakes. Thanks to Austin Lee & Parkside Honda I did not have to!

They take good care of you from the first call to the actual visit and to the end .Everyone is pleasant and helpful to your car needs There is clear communication with you about your vehicle. Their business is clean and comfortable. Thank you !

It was amazing in the fact I’d just bought a Honda CRV from McMinn motors. My son noticed a slight shudder in front left side while only going about 20-26 mph. I went to the Honda location on Callahan Dr….. MISTAKE the guy was VERY RUDE no help what so ever. I called the West Knoxville location and a “cheerful young lady” heard my situation and about to travel 2100 miles and was scared could someone help me there? This Young lady asked if I could be there within 40 min. I said I’m on Callahan- I’ll be there in 20 min. 😇 She instructed me to talk with a young man named Austin. This young man confirmed that my Transmission was needing some attention. They made SURE that shudder was gone. Did the screen/filter and continued to check on me, update me and made sure all was taken care of. McMinn was also very accommodating by adding there account so that my total transmission change was an arm or a leg. As it turned out West Knoxville AutoNations pricing was great considering I was limited getting home after buying this used car and the staff was a complete relief in my time of panic!!! Thank you ALL and Austin thank you for hearing my worries and following up 3 days later to confirm all went well and that I was home safely. God is good!! 😊😇

Really helpful to me and very nice

Drove 3 hours to pickup a great deal on a used minivan. The sales team was great about working with me over the phone and having everything ready to go. Even the paperwork was already filled out. Literally sign and drive. Great team and awesome to deal with.

Despite having an appointment for an oil change and tire rotation, the wait was about an hour and a half. This type of basic service shouldn’t take that long.

Autonation Honda is now forcing its customers to buy unwanted services! I was all set to purchase a new car here, but my invoice included "optional" 3-year Appearance Protection, Tire & Wheel Protection, and Window Tint. I asked to have these removed and was met with a firm "No"! So they are forcing us to pay an extra $1,500 for unwanted services. I would have even caved in on the tint, but was told I have to buy the 3-year protection. So did they care that they lost a sale over $1,100 phoney coverage? Of course not. Their response was to shop elsewhere. I don't blame the salesman. He seemed nice enough. I blame what is apparently a greedy corporate policy. I've been dealing with Autonation Honda for three months now and I believe they don't care about making the customer happy. If you're not happy, they ask you to move along so they can try to take advantage of the next in line. I contacted the General Manager about my concerns before posting this review. I got no response from him.

Their service is excellent

Great service department. Mr Lee was very courteous, friendly, and helpful. The work was completed timely. Appreciated the snack tray!

The best car buying experience I have ever had. Friendly non pushy staff. We were able to get exactly what we wanted. I would highly recommend this dealership to anyone.

Great service and very nice staff! We will definitely be back!

Purchasing a vehicle at AutoNation Honda was fast and painless! The sales person had all my paperwork and my car ready when I arrived at the dealership. It was a refreshing experience compared to past car purchases!

I just purchased a vehicle. They went above expectations to assure the vehicle was in proper working order after my purchase. Very courteous and accommodating staff in all areas. Highly recommend.

This whole group is so helpful and courteous. I would highly recommend them to anyone.

Joe is very friendly, honest, knowledge and reliable. I got serviced and very happy and will continue to go there. Tks.

These guys are awesome. Each and every person I came in contact with while waiting on my oil change and tire rotation met me with a smile and a friendly hello. And they were extremely busy. Am looking to trade my vehicle in before the cold weather hits and hoping to work with this dealership again. Highly recommend.

Joe was great in the service department! He was flexible and made sure my car was done in time for an appointment… even though it was my mistake regarding the appointment date! Thankntou

I appreciate their ability to accommodate my schedule and good communication during performance of service.

I had a great buying experience, no hassle, no haggling, and everyone was straight up with me. Brandon was awesome and went above and beyond. if you're looking to purchase a vehicle, new or used, I'd recommend making AutoNation Honda your first stop.

Austin was a great customer service rep.

Took my car in for an oil change and tire rotation. I purchased my tires there so the rotation are free. However after reviewing my ticket I realized they charged me $29.99 for the rotation. I called back the same day and brought it to their attention. That was a week and a half ago. I have called twice about it with no return call or credit. Very Very poor customer service!!

For sale and service. For sale : I leased 3 cars from them and Mahmoud Alakad was my sales man and he was a great wonderful man and helped us to get the right car with the reasonable fair price in a very professional, caring and friendly way. For service I always do my cars maintenance there and Lyric Lay is always my service advisor that helps me with a nice, friendly and professional attitude and always very courtesy and pay attention to my concerns. Thank you to you all so much.

This dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.

Very Respectfully personnel

went above and beyond to help with any issues we had with our 2017 civic

Great experience buying here. Would definitely shop here again!

First, I want to say that I had a very pleasant buying experience at this location. The sales staff were exceptional. I have been there for service a couple of times. My service advisor is very friendly and knowledgeable. For the first recall, I was able to have a loaner so that I could go home, which is about 70 miles away. The next time, I wasn’t told the dealership didn’t even have the parts for the known issue my vehicle was experiencing. I got to sit there with my 1 year old for several hours. Wasted trip. Then, I went back when the parts were available two weeks later. No loaner, so we drove two cars both ways to drop off and pick up. My vehicle is worse now than it was to begin with because in addition to the existing issue, now my entire audio, dvd, and rear camera systems are shutting down, ALL the time. When I rescheduled, I was told that a loaner would be available on 7/8, so naturally, I scheduled for that day. A day before, I get a text from the service department that no loaner is available. I probably should take my 1 year old and my 6 year old down there and turn them loose in the showroom, but I don’t think that would be fair to the sales people. I am just going to try to find a dealership who will fix what Auto Nation has done. BTW, your pitiful response to call the GM, whatever. You have the phone number of every customer that has rated you here. It’s not up to me to fix the problem, it’s up to you.

Communication problem from start to end result. No response from Auto Nation Honda

I took my car to Honda autonation to get transmission fluid , my god what a rude nasty woman greeted me her name Trista Messer , i purchase my tires there so i should get a tire rotation free , ofcourse you dont just change tires without balancing so she asked $54.00 dollars for balancing, i said forget it, so i had a free oil change given by manager Jason. I asked her for transmission fluid change , she said $169.00 plus tax ,I said ok then she says it will take 2.5 hours , when i paid the bill she never showed me the 2nd page or mention about $21.00 dollars enviromental fee charge never heard before in my life , even if there is a fee it should be included on the price you tell your customers , it means not $169.00 plus tax it is $190.00 plus tax , When i got home I realized i was charged extra , i was furious she was very sneaky never mentioned it then I call other Honda places , they dont charge such a fee extra, you can not trust these people , I bought my car there and i had tire issues and they did not know what to do then they sold me a one tire , my car was out of balance and made me wait hours thats why manager give me a free oil change, I wish i bought my car other dealers. Honda morristown sent me coupons in the mail and autonation honored their coupons from me before but this lady Trista Messer said " we dont accept other honda coupons " rudely. She didnt even ask anyone.I had worst experience with this rude lady in my life.She never said anything about $21.00 dollars extra charge on 2nd page , I trusted her which I shouldnt have.

Honda West Knoxville serviced my vehicle and replaced fluids and brakes. The end result was fantastic for an older car it ran great.

The service department at Auto Nation Honda is great. My husband and I both have our cars service there. Our liaison is Joe H. who is knowledgeable, professional, and friendly.

I love my experience with Aliana at AutoNation Honda in West Knoxville! She was NOT AT ALL PUSHY and placed me in my dream 4-Runner for the perfect price. I would recommend her to anyone looking to purchase a new or used vehicle!

great service. Lyric was very nice and professional. waiting area could be improved. West Side Honda, you need to check out Murfreesboro, TN service waiting area...phenomenal!

Lyric was very helpful and very professional. A very sweet person to deal with!!!! It is good to see women working in the Service Depart especially if you are a woman coming in for service. I didn't feel as intimidated.

Had to take my HR-V for recall. Joe was great. Very polite and professional. I was waiting however I overheard a man talking to the girls at the desk in the lobby. He worked in the service dept and was fussing at them for having so many recalls. He told them we don’t have enough parts and have 4 today. Tell callers it will be a month. Then he pointed at my car and said they bought their car in Morristown. Let them go up there and get help. I didn’t appreciate that. I did buy my car in Morristown because I got a better deal. But I should be able to get service at any Honda place. Anyway other than that the service was great.

Lyric really listened to my concerns about my Honda Pilot and was very friendly. She even helped me get a rental car (at Honda’s expense) because it was going to take several hours to work on my car. My experience was a 10 out of 10! Thanks, Lyric!!

Professional and friendly.

They were professional, friendly, and did not try to pressure you into anything.

Responded to a recall and everything went great. Joe Schober always takes care to see that my HRV is in perfect order.

Joe’s costumer service is always amazing. He responds in a very timely manner, takes care of the issue at hand, and follows up.

No pushy salespeople at all. I had a flat tire and they took me in immediately. Excellent service and customer service is awesome. I would recommend them to anyone.

We had the pleasure of working with ED! He was absolutely amazing and explained everything to us! Nothing about this experience made us feel pressured or like we had to take the vehicle! Everyone we had to deal with was amazing and I will return back in the future!

This is my 2nd time purchasing a new vehicle through Honda & the service is ALWAYS incredible! I was able to test drive, ask all of my bazillion questions, complete the financial paperwork, and drove out of the lot in my new car in less than 3 hours. I never received any high pressure sales pitches or calls either. Ask for Brock Jackson!

Joseph Chaaya was very helpful in finding just what we wanted. We had a very pleasant experience, this makes the 2nd car we’ve bought from AutoNation.

Short wait - Great Service. .

This service center provides consistently professional, friendly & honest service.

Great experience buying from auto nation ! Paul was nice and helpful and not pushy.

Service was done well, but time was slow. Appointment at 9:00, out at 11:15

Bill was very helpful and professional. Highly recommend getting service done here!

Excellent service start to finish! Kudos to my Service Advisor William Klimek. His estimate was spot on. He kept me informed about the status of my vehicle throughout the process and he coordinated a courtesy vehicle for my use during the repair. Superb customer care and attention detail - that's why I keep returning to Knoxville AutoNation Honda.

AutoNation Honda West Knoxville always takes care of my car and me.

I was treated very well. I did not know that you could not just show up and get service. I was in a bind having to go on a family emergency on an eight hour road trip. I explained my problem and was told to come back later and they would try their best to fit me in. And they did!

Everyone is very helpful. From the purchase all the way to the service department.

Service was very good, agent found a coupon for a filter that was replaced. I enjoy coming to have my car fixed or serviced, everyone is polite.

David was friendly and got me out 30 minutes faster than quoted. I asked him questions and he answered them. I had called twice and spoke with the guy the last time that I had service done and none would call me back or said they didn?t know the answer. I have had my car less than a year and they are telling me I need to have my differential fluid change already. I don?t know if it really needs changed or not but what kind of car needs that done with less then 15,000 miles on it. I?ll not buy another Honda.

Jason was exceptional and the service was done in a timely manner

Awesome experience. Brandon was extremely helpful and courteous. I visited 5 dealerships and AutoNation was the best. Good selection and financing options were explained to me in detail.

Ed was the most thorough salesman I?ve ever dealt with at a dealership. He went over everything in detail and made sure we understood how everything worked on the van. He was very kind. I wish every car buying experience could be like this one was.

I believe this is the most professional car dealership I have worked with. I have been doing business with them for 25+ years, and they are a model of consistency. Our Sales Associate, Jeff was very professional and thorough in dealing with us. We bought a 2021 Pilot Elite, and it has certainly met/exceeded our expectations. Even though I would always want a better cost (Who Wouldn’t), I think Sean, the Sales Manager was fair and transparent with all the details. I do miss Mike West in Service, but I will build a relationship with William to make all seamless! Would recommend them to all!

I loved the no haggle pricing and have already recommended the AutoNation buying experience to others.

Our friends (truly, friends at this point) at Autonation Honda have seen our family through many milestones. Having kids (minivans!); new jobs (hybrids for commuting!); first teen drivers (HRV!); divorce (leasing during uncertainty....); teenage boys being boys (replacement vehicle for the HRV!). I've traded cars at Autonation Honda 11 times!

They fixed the problem fast and they kept me in the loop. I have only used 2 honda dealers ever. And one I would never go back to. Auto nation is the one that I would. Jr was helpful and great at what he does.

Service advisor was professional and helpful

In response to a recall, my fuel pump was replaced last week. Now it is hard to start and I am on a trip and I am afraid of getting stranded.

Excellent service done in a timely manner. I plan on using AutoNation Knoxville for all future maintenance.

I started my buying process online. It took less than a day to secure financing and complete the process. I then traveled to the dealer to complete the process, and was in and out in less than an hour. Awesome experience!

Service was timely and the associate very friendly.

Terrible service! Waited for over an hour and half and they hadn’t even started on a simple scheduled oil change. Gave no warning they were running late until I asked what’s going on. Last time they forgot to reset maintenance alert. Just sloppy. Won’t go back.

Terrible service. Waited for one and half hours for a scheduled simple oil change. Finally I asked when they?d be done and was told they hadn?t even started. Never told me they?re running late or gave me an update. Last time forgot to reset maintenance alert. Just getting sloppy. Won?t be back.

Salesman Ed was great he got the truck I wanted.

Replaced battery at no charge. Thank you for good service!

The service department did a great job on my ridgeline. No issue

From the moment we stepped into the dealership until we walked out with our Pilot we were treated with focused attention and courtesy. After less than stellar experiences at other dealerships around town the Autonation Honda West Knoxville treatment was a breath of fresh air. We will definitely be repeat customers.

Scheduled regular maintenance and was advised of next required checks so went ahead with that as well Was advised of price and time required. Pleasant waiting environment.

I've purchased my last two Hondas from Autonation--the first was after a major accident where a Honda Fit's construction saved my life. As a woman, I have never felt dismissed or disrespected at this dealership. Everyone is friendly, forthright, and fair. I appreciate their service department for the convenience and quality of their work.

Had to get an oil change and brake pad replacement. The repair was quick and they kept me up to date while I was waiting. Great service.

Excellent service. Service representative kept me well informed of safety inspection results and status of work.

I had a very pleasant experience. Austin Smith was the sales associate and I could not have been happier. No nonsense, I knew what I wanted and he went above board to get me in and out with my new truck. Thanks Austin and thank you Autonation Honda.

They took good care of us during the car purchase process. I didn’t care for two things: their lack of any negotiation whatsoever and they didn’t present the best financing terms from the start. Other than that, they’ve done everything we’ve asked. Nearly three months after our purchase, we had a ton of issues with the battery and they replaced it at no cost. They took a lot of stress off the process and the service when we had our first issue was superb.

I scheduled recall work about a week in advance. Set up my time slot and was given my drop off and pickup time. I put in all my information and when I go there, no one knew why I was there and I had to spend about 15 minutes getting my information into the computer, again. My 2pm service with a 5:15 pickup turned into - “it won’t be done until tomorrow”. Which is a Saturday, I am a mom, I have a lot to do on Saturdays. I was guaranteed it would be done by noon and that I would be contacted about a question I had first thing in the am. I called at 10:30 and my vehicle had not gone back yet. I was then told to still come at noon, and I could have a loaner if it weren’t ready. That’s not a good deal - my car seat is in my vehicle and there is no way I’m swapping that back and forth. At 11:10am I was called and said it WOULD be ready at noon. I had my husband drop me off at 12:05pm and I still had to wait 40 minutes at the dealership to get my car.

I purchased my 2020 Honda Civic out of a lease. Finance and Sales personnel were extremely helpful and professional. My Civic is also serviced by the Service Department and the men are proficient and are careful to acquaint me with all things in their area. My next service date is already scheduled.

The Customer service was excellent! We were coming through Knoxville on the way out of town and realized that our AC had quit working on our brand new Honda. We found their dealership and called. Rebecca at customer service told us to stop by and lets see what we can do. The were completely booked up. Junior is Service took care us above and beyond. He wanted to make sure that this did not ruin our trip. Got our car looked at within the hour. Gave us a loner without us even asking and Nick (one of the service tech) got our AC fixed by the next morning. Our car was done 3 hours earlier than was originally quoted so that made us happy Our hotel was only about 40 min away so that was no big deal. We were so grateful that they were able to take care of us!😀

Great People Excellent Experience

Excellent experience. Great staff.

My ex-wife and son went there yesterday, my son found a truck he wanted, a red 2011 Chevrolet Silverado Z 71 and she found a 2018 GMC Denali pick up she wanted, they mentioned last night they would be back today texted the salesman named Brian this morning at 8:30 and said start the paperwork we are on our way we almost get there and then suddenly there’s a problem looks like he sold the truck out from under us we talk to the sales manager just a bunch of BS excuses not only did my son not get the truck (he had $7500 to put down) They also lost the sale for the Dinali as we were so irritated my ex-wife didn’t even want to buy it anymore. And I think she was going to pay cash for the Denali. Went through some reviews on Google and apparently that happened before, selling a vehicle from under somebody that already had made a deal. I will not recommend you and I will tell everybody I know about this experience

I made an appointment last week for an oil change on our new vehicle, the first oil change. I was given a time yesterday, arrived at least 20 minutes early and was there for almost 4.5 hours. No explanation other then they were busy that day, after the fact. Called service department and spoke with manager and the same response plus offered a free oil change. Great, cannot wait for my next almost 5 hour oil change. Unacceptable.

Had to have AAA jump me off as had a dead battery. When I arrived at AutoNation Honda Dave in customer service was very good. They were very busy but he squeezed me in and installed battery. Wait time was minimum!

Great service, great selection, great people. I would shop there again. Ed was patient, kind and knowledgeable.

They got the part order and called me as soon as it was in and had an appointment available the next day. Thanks again

No mask on unvaccinated shuttle driver was very concerning

As always, it was a wonderful experience to get the car serviced there. The service specialist and the manager were real helpful.

Got in early and everything went well.

New Warning light appears. The next reminder sticker in windshield was not changed. In all the major issue with the autos handling was addressed as well as required tunes ups.

Everyone did a great job in service of my vehicle.

Beware, beware, beware. Bring an attorney to review all the fine print in the contract, because there are many escape clauses that the dealer can use if after the signing they want to make changes without your consent. I would never trust them again.

Service was quicker than I expected. Waiting area is nice and large with coffee, tables/ chairs and plush seats near by.

The AutoNation Honda West Knoxville are a service oriented, friendly and professional group of people, who really want to make me, the customer, happy and satisfied with their service! I have been a West Honda customer for over 16 years now, and know many members of their team, that continuously exceed service standards. Mike West, for example, recently retired from West Honda. He was my service writer for the entire time, that I have lived in the Knoxville area. Great man and excellent service writer....he was why I love this dealership! Other assets include, Jason, the Service Operations Manager and Robin, the Service Writers Manager. Both are examples of the best of the best in AutoNation’s US Team! Keep hiring good people and AutoNation will continue to provide excellence in service and customer appreciation! Adam, Manager in New and Used car sales, is another example of the excellence in another area of this dealership! The latest name to add to this list is David Amerine. He took care of me and my older Honda Odyssey this week on 20-21 May...he was friendly, concerned and very service oriented. It is an “Outstanding Team of Associates”, and an excellent dealership, because of the men and women, who work at AutoNation Honda West Knoxville. George

Excellent service. The staff was friendly and checked more than I asked for which was great!

I was there for an oil change, tire rotation, and a fix on left rear tire. The work was done in a timely manner. Courtesy drive off and pick up was great. Overall a very good experience.

Highly recommend due to positive staff attitude, transparency in cost, active communication throughout appt., and skilled technicians. I had an appt here this past weekend. I came in because it seemed like something was hanging down under my car. Lyric was the person who greeted me - she was friendly, patient while listening to my questions, and gracious with me being late. She asked a tech to look at my CR-V and they confirmed that my skid plate was not screwed in - in Lyric's own words: "we aren't even sure what is holding it in place because there are 6-7 screws missing". Very scary that my hometown Honda left me in the position that they did. I will continue to come to this location for my future service!

Quick and easy process. They found what I wanted, I didn?t have to go through any hassles, and they were super friendly and honest.

After/before servicing why can't they give a wash to vehicle?

Always exceptional service with the service department.

This was a easy buy for me. The salesmen was polite and nice. They were not pushy at all.

Joseph was a terrific sales person. Very knowledgeable. And eager to help.

Always a great experience with AutoNation’s Service Dept.!

I had to have a recall fixed on my Honda Passport. They worked with me to get a time for me to come in and George was very nice and helpful. They got it taken care of in a timely manner. Very courteous and clean waiting area.

This is a well organized service department, prompt attention to customers, thorough and friendsly.

Service manager was very knowledgeable and personable.

Great service. Wouldn’t hesitate getting my Odyessy serviced at Auto Nation.

I was treated very kindly by the salesman Austin and by Stephanie, they knew their Jobs and the purchase went smoothly. I was disappointed that my trade in valuation was half of what the kelly bluebook quoted me so I did not do a trade in. I'm very pleased with my Passport..

The tech, Junior, made the experience as good as it gets. I will be back for all of my automotive needs from now on.

Overall, my experience was good. My service representative was busy on a phone call when I arrived. So I had to wait until another service rep helped me get checked in. I appreciated that so that my check in when faster. It shows me teamwork among the staff - a good thing. Due to COVID restrictions, I had to sit in the children's area because the other area was full. Not particularly awful but not the best.

IF YOU WANT A SALESMAN THAT SAYS WHAT HE WILL DO AND DOES WHAT HE SAYS, CONTACT JEFF SMITH

Pleasant and efficient staff, I would definitely use them again!

Excellent Service ,great communication, friendly service rep, reliable shuttle service, as always!!!!!

Fast service, friendly folks

Great buying experience! Very helpful and knowledgeable staff! Will definitely be back in a few years

The Honda sales team was fantastic. Felt like I was working with friends.

Great experience of buying this car from this dealer.

Jordan provided excellent customer service. He went through all of the checkpoints provided during the oil change and listened to my complaints I have with the parameters of the Honda Care package we purchased at the dealership when we purchased our car. He kindly addressed my complaints and concerns, which means a lot to me.

Very good in and out service for my 85K mile service.

Lyric offered outstanding customer service!! Felt taken care of from time we presented through completion of work.

I have had 3 Honda’s and always go to them for service because I am always happy and know I am getting quality service. They treat me with such respect and explain everything completely to me. I highly recommend them.

Had repairs done recently and Bill went the extra mile and then some to ensure that I got what I needed. I really appreciate his efforts toward customer satisfaction.

Adrian was amazing!! Very professional and personable. He made the car buying process very pleasant.

In for routine oil change/tire rotation and inspection; work done and several items for future attention were identified.

Service located problem and made repairs in a timely manner. Very satisfied.

Clean facility and the service dept has always treated me fairly and honestly.

Very professional! Not pushy! Found exactly what I wanted at a great price! Katie Stallings was exceptional!

Lyric waited on me and she treated me better than anyone ever had in the service department, hire more women to wait on women. She was very professional and kind to me as a female getting her car serviced.

Got everything taken care of and helped me get out of a loan and into a new civic.

My CRV was serviced there two days ago. I could not be more pleased! Joe Shrober was very courteous, outlined all the maintenance things done, and walked me to the car to explain certain fixes exactly. Joe is a fine mechanic and a true gentleman.

We had an issue with a recalled repair with a headlight. Joe went above and beyond to make things right. We couldn?t have asked for better service. Thank you!

Great service as usual! I’ve trusted this group with my Honda service for 25+ years. My service guy, Joe S. is delightful. Go see him.

Easy to make an appointment, pleasant waiting area, thorough explanation of service needed. I like that I have the same service representative (Joe S.) each time I go.

Brock was professional, friendly and easy to work with. Never felt pressured by him. Highly recommend AutoNation Honda and Brock!

Wonderful customer service from cody and very speedy thanks for the new ride

Junior the service tech was excellent and answered all my questions.

I was helping my grandfather buy a car. We went to Autonation Haunda and he found the car he wanted. The people here are absolutely fantastic. Ed was our salesman, he was great. But not was he so nice to us, everyone that worked there made a point to talk to us. If you are looking for a vehicle I would highly recommend looking here first.

Paul made it easy to purchase my first brand new car! Such a great experience!

I guess they good experiences that I have with this service department were due to the service rep that use to handle my car most of the time. Now that he doesn't work there anymore the experience is declining to the point I wasted a day due to telling that it would take 3.5 to 4 hours for an oil change because they had scheduled too many appointments for the day. what is the point of making appointments if you have to wait that long anyways.

Very good. We were treated courteously. Service was professional. Joe was thorough.

I love the way they take care of my vehicle. Always so organized and polite. They don’t try to get over on you. Always a pleasant experience!

I'd been having issues with tuner/network communication for several weeks. Initial service did not resolve issue. Most recent service replaced all necessary parts and I was provided a loaner vehicle while service was being performed. System is currently working as expected with no issues.

The non pressure of buying a car. Making sure you get what you want. A non pressure finance person whom offers suggestions for the best deal. Yes, I was asked to buy more, I was interested and they made it happen without raising my payments!

the staff was very professional and courteous. our car was ready at the time they said it would be it was pleasure doing business with them and we will be back again. I highly recommend them for your auto needs.

I had a great experience with the service department. They were friendly, understanding; they not only flexed my problem with the car?s computer, they showed me how to reset certain functions if I need to do so.

Fantastic experience. Browsed, test drove, and left with the car all in the same day. extremely helpful sales-people and outstanding customer service. Highly recommend visiting AutoNation Honda .

This specific location has Always been wonderful. Been doing business here almost 4 yrs The services here have been excellent & they are attentive & the staff have always been friendly & explained in details problems & coverages. My last visit I want give Joe Shroeder Special Recognition & Aporeciation. Joe was extremely helpful & much of a gentleman & took time to drive with me to find problem as well as when my car was completed, walked me to my car to make sure all systems working properly. Thank you Autonation for being Awesome caring dealership 😊I would highly recommend to anyone

3/29 was a very nervous day for us because it was our first time buying a car. Ed was so great is making us feel comfortable and explaining everything for us. We loved the car we picked out and still love it!

I had an appointment scheduled with a person that left the day before. When I got there I was treated as a drive in. I waited about 10 minutes before an advisor was assigned to me. Was not happy about having to wait since I had an appointment. If someone leaves someone should check his schedule for appointments and not leave the customer hanging!!

We had a great buying experience, Joseph is an awesome sales man and he made it easy to make our decision.

The best car buying experience. Ed Pernick was great and knowledgeable. Everyone was so friendly and helpful! I would recommend AutoNation Honda West Knoxville.

First off, knowing how and what to do with out of state customers. Returning phone calls, maybe rescheduling days off for general and assistant manager. Hire more people to do title work.

Nightmare. I have traded cars for over 40 years and this is by far the worst experience ever. From the smart mouth girl answering the phone to general manager and assistant being off on the same day. Who does that? One person between several dealerships doing title work, really? But they are 5 managers setting behind glass office when you first walk in ! Unbelievable experience

The folks at AutoNation always take good care of me and my car.

Great experience at AutoNation Honda when getting my 2020 CRV service.

Good service, recommend them.

We had our 2019 Honda CR-V serviced and, as always, they did a great job. Our service professional, William Klimek, went above and beyond in listening to our concerns and ensuring that everything was satisfactory. Highly recommend.

Everyone at AutoNation Honda goes above and beyond with anything we need. Our service professional (William Klimek) was very thorough in listening to our concerns and making sure we were satisfied. Highly recommend.

The waiting time was short and pleasant. My service advisor, Joe Schober was very helpful and answered all of my questions. You are very fortunate to have Joe for an employee.

I recently had my CRV serviced at AutoNation Honda West Knoxville: four new tires, new battery, and an oil change... for a much-needed road trip! The staff and service technicians are all top notch. I’d like to especially call out Joe Schober, my service advisor guy, for his great attitude and knowledgeability (big word!) to answer all my questions and present me with different purchase options. He’s a friendly guy who’s easy to talk to! Thanks!

Got great support by sales and accounting to buy new accord hybrid. Want to purchase again when replacement next time.

AutoNation emailed me wanting to buy my used car. Really nice guy emailed that evaluating car would be 15 mins. If price is agreed upon then 2nd step of processing paperwork would take 1 hour so we made a scheduled appt. At appt, we accepted the fair offer given that actually took 35 mins bc we had to wait 15mins when we arrived. After accepting offer, by our own fault, we had to leave and come back. The expected 1 hour 2nd step actually took 1 hour and 45 minutes!!! We missed other apps, hadn't ate, and was late to last appt of our evening. May not sound like much but what was supposed to a total of 1 hour and 15 mins was a approx 2 hours and 20 mins!

I highly recommend AutoNation Honda West in Knoxville, TN. Joseph Chaaya, sales consultant, was very professional, courteous, and went that extra mile to provide excellent customer service.

This dealership has always performed in a very timely and professional manner. That's why I continue to have my vehicle serviced at this location.

We were lucky to get Stephanie as our salesperson. Excellent work and always thinking of the customer. Hoping that the service on our new CR-V will be just as good.

Brandon Reynolds was a great sales rep and we?ve purchased or referred others to him on three car purchases.

Everyone was great! All of our questions were answered and every step of the process was explained to us.

Best car buying experience ever. thank you Katie S for being so helpful, kind and professional.

Junior was awesome! Had my car serviced and it was a great experience.

For the last two years each and every one of my encounters at the dealership have been first rate!

Able to get my car in and make the minor repair quickly

The serviceman was very pleasant and explained everything clearly.

Excellent service in a timely manner. I met Jordan who was very knowledgeable and helpful.

Jamal was very friendly and courteous, he listened to our needs. Overall, he made this experience exceptional. We were dreading going to a dealership.

They were on time with our appointment and very knowledgeable about the Van we were buying. Our new Van was ready and they explained everything we needed to know very well . I would highly recommend AutoNation Honda West Knoxville.

I had a specific car reserved to come look at. I was lucky enough to get to work with Katie Stallings. She was wonderful and easy to work with. Very attentive and made what is usually a very stressful ordeal a enjoyable, easy and perfect experience. I would definetly refer anyone to ask for her. With that being said, the entire staff was very polite, professional and gave me a great deal. Thank you AutoNation Honda Knoxville.

Great service team! I have been bring my car here since the purchase in 2012.

Brandon was amazing from the first phone call til the moment we drove off the lot. The staff is great and the service was worth the drive from Clarksville. From the detailers to the General manager our experience was amazing. Thanks everyone keep up the great work.

Excellent service, timely service, friendly personnel, modern facilities.

the Autonation service dept. is professional and efficient. they get your vehicle in quickly and explain the service options, prices, conditions, time, etc. guests can wait in their showroom or get a free ride to other businesses nearby. I usually go for a walk and service is done in an hour or two. the facility is clean and quiet. the price for my service was similar to other places. I will always choose Autonation and William my service manager

Sat outside so did not use their waiting area. My service representative was polite, friendly, and thorough. He prepared comparison bids for new tires I will be needing and paired my new iPhone to my car.

Westside Honda makes service a breeze and the service advisers are helpful and understanding. The waiting area is clean and sanitized and welcoming, also.

Good and personable service and done in a timely manner

Stephanie was my sales person she was pleasant and knowledgeable.

Easy complete competent service Do not care for the review process though

We have two Honda Accords and our daughters have a Honda Pilot and Honda Odyssey between the two of them and all of our vehicles are serviced exclusively by AutoNation Honda. When it comes time to replace our Accords we will be starting at the AutoNation Honda Sales Department to begin the process.

AutoNation Honda in Knoxville, Tennessee, continues to impress me with the quality of their services. I recently had 10K service performed on my 2019 Ridgeline while I waited. Not only was the work performed quickly and efficiently, but the complimentary coffee and newspaper were greatly appreciated. The price was very competitive with that of local independent shops and I had the assurance that only Honda quality parts and fluids were used.

Another very good service experience at AutoNation Honda in Knoxville, TN. Service Writer, Charles, always does a great job!!!

Joe was my advisor and he was on top of everything, excellent service, very thorough. Very happy with service received and they also took the competitor's coupon on top of that. Will use them in future again.

Taylor was very friendly and helpful during my visit. The wait was short and my car was fixed without any hassle. Parkside Autonation is Great place to purchase or service your vehicle.

Easy and pleasant experience with AutoNation team. I'd done weeks of research before visiting the dealer, found the vehicle I was most interested in, drove it, and bought it. I went to AutoNation on the recommendation of a friend who also purchased there. I found the staff helpful, respectful and adhering to COVID precautions.

I bought my CRV here many years ago, and still love it! I only bring it back here for recalls of which there have been 3. The first 2 took place without any problems--ie-the service dept. "found" no other problems with my car. This time I was presented with quite a list of "repairs" needed on my car. I was confused, as I have always taken very good care of my cars and didn't see how these things could be wrong. I have people who have taken car of my cars for over 30 years and I trust them to never sell me something I don't need! I took your list to them and was not surprised to learn that all but one item on YOUR list was not leaking, fraying, etc. In fact, the belt your service dept. said was fraying was replaced in December, just prior to a trip that I made!! The only thing on your list that was accurate was a burned out brake light! Sadly, I'm told this happens frequently at car dealer service departments. Is it because we are women or do you treat everyone this way? I may buy another car from you but you will never service my car, I simply can't trust you!!

Drove for 2 hours to purchase our new Odyssey from this dealer. Our sales rep, Katie, offered a great price and was a pleasure to work with. Highly recommended!

Convenient and very friendly attendant.

They quickly scheduled appointment and performed repair service.

Excellent all around. Jordan was great to work with. He was very pleasant and helpful.

Excellent quick service . The waiting area was clean and set up for social distancing.

They made everything so easy. I was in and out in no time!! Brandon was great.

Enjoyed the experience a lot more simple and easy. Adrian was great to work with. Felt quite a bit played on the trade in on my truck. would’ve been worse if I didn’t push back alittle. But they send pictures off and some one else appraises the vehicle so can’t blame dealership. Luckily they changed one thing but i didn’t push my luck on the rest.The people there were great. Would highly highly recommend.

My wife and I took our 2016 Accord in to be serviced, and we were very pleased with our visit. Our service advisor, William Klimek, was courteous, knowledgeable, helpful, and efficient. He took time to clearly explain what was found during inspection and to offer recommendations. At the end of our appointment, he also reviewed what we could expect in upcoming services and kindly asked if we had any questions. We are happy that we had a nice experience and found such an exceptional person to assist us.

We could not have asked for a more seamless buying experience. Everyone in every position treated us with great care. We highly recommend AutoNation Honda!

It was a very pleasant experience to interact with William Klimek.

Austin and David were absolutely great! Explain everything and went above and beyond!

Just had my Odyssey serviced here and as usual the service was exceptional. We have serviced our Hondas here for over 20 yrs! This was my first time working with Jordan and I am impressed with his professionalism and care. Thank you Auto Nation Honda!

I purchased a 2017 Ram 1500 on Feb 7, 2021, which was a Sunday. The salesman was professional and courteous and communicative in providing information. I had entertained this vehicle a few weeks earlier and the price was lowered, and that info was communicated to me by the salesman. The reason I bought the 2017 Ram 1500 was that the dealership worked with me on my trade-in, which was a vehicle I had purchased there new in 2007. They honored an independent estimate $1200 higher than their original estimate. The tires on the 2017 RAM 1500 passed their inspection criteria. The day after I purchased the vehicle I took a ride at 70 miles per hour and felt a bit of a drift left so decided to take closer look at the tires. The front tires were unevenly worn, symptomatic of needing alignment. 4/32 was on the outside and most of the surface area from the middle toward the axle was at 5/32 or 6/32. I took it back to the dealership and they also test drove it and explained their original tread depth criteria for passing the inspection was met. I left and later that day requested by email that we split the cost of new tires. I never heard back and was disappointed by that lack of reply. I understood the position the dealership had taken. 4/32 is still 2/32 from the red zone and most of the tire surface was better than that. The tires were original and thus 5 years old. On Feb 9, 2021 I had the vehicle aligned and bought new tires 2-9-2021. I provided the dealership the alignment record for their information (by email). Tires are very important and the 125 point used vehicle check should validate wear and alignment. That was missed. However, the people I dealt with were professional and the trade-in value provided was good. I gave 3 stars and commend the sales and maintenance team for their courteous manner. Caveat emptor was in effect for the tires. If the tires had been replaced 50-50 the dealership would have had 5 stars.

Had a great experience taking my 2017 Pilot for a 90k service. Safety protocols in place and Bill did a great job keeping informed of inspection findings.

Great service. Junior was great as rep. Work was done on time.

Excellent service. I would recommend to every one. From sales to parts to service, I always get excellent service for my 2 Honda vehicles

Nancy was great to work me in at a moments notice. Jordan went above and beyond to get me a loaner car and was super helpful and professional.

The staff was very helpful and courteous. I would recommend as a place to find a vehicle and service department is great.

Shout out to Jason, Adam, and Glenn! They made my experience great! I will only be dealing with AutoNation from here on out.

Quick professional service will talk to you about what needs to be done but not force you into anything. We keep coming back because they treat us well. 😀

I took my car in to get my oil changed and computer updates. I also got an alignment

Great service. My service rep was Junior . I will work with him again.

I recently bought an Accord Hybrid there. It was an easy process. I never felt pressured. I have been to other dealers in the past and they move in on you like a vulture when you pull in the parking lot. They worked with me to get where I wanted to be. I had been preapproved for Honda financing but they searched and found an lower interest rate some where else. That impressed me. Brock was my salesman and he was great!

Always receive top notch service. I can count on accurate honest assessment of my vehicle every time I bring it in for service. My advisor, Joe Schober is the best!

Exceptional service always, fair honest, and accurate! My advisor Joe Schober is the best! I would not hesitate to recommend this dealership to my family and friends.

The nice people. The are very friendly.

Excellent sales representative. Very organized selling process supported by very professional sales personnel.

Took in car because of check engine light. Rodents had chewed sensor wires. This was replaced. Also had oil changed and car checked out. Mud flap was loose and was fixed. Got new battery. Really appreciate care given to my car at AutoNation. Thanks.

The staff did an excellent job from scheduling the appointment to completing the work in a timely manner.

Service great, professional and friendly. Have always Joe Aragon through the years and upon arrival learned he was dismissed from his job!!! So disappointing for he was a true asset to the company! I had thought about getting rid of one of my Honda?s in the past and he was was always so positive HELPFUL and professional I decided to keep my car! Do not know what happened but Joe is a SERIOUS loss to Auto nation!!

The ability for this dealer to have full records of service needed and then execute in a info. AutoNation is the best at this!