Pricey and unfriendly.

great service Erik is great

Didn't have an appointment and they fit me in. Great communication!

If you take your car here make sure to get Joe as your service advisor. Great personality and has always taken excellent care of my car and makes scheduling easy.

Horrible Customer Experience Even On Small Things: A simple oil change for example, Prices are not competitive, it takes 90 min even when you make an appointment and they try to sell you all kinds of non-essential repairs. When asked why it takes so long even when we make an appointment they say we only have so many technicians. So they are stacking work to max their profit at the customers time expense. The waiting room is packed with people waiting who are board out of their mind. SOME SUGGESTIONS FOR ALL THE PEOPLE WAITING: Host a Monoply tournament, Real Time War and Peace reading, Learn to speak Manadrin Chinese in one very long session. Work out a unified theory between General Relativity and Quantum Mechanics, Complete an Ironman Triathalon, construct a 1/32 scale model of the Pallace at Versailles. I could go on because I’ve got lots of time to kill but I’m running out of characters.

I can’t say enough good things about AutoNation Honda in Knoxville, TN. I found my Nissan Rogue on their website & expresses my interest in it. Dakota was great, he saved the car until the weekend when I could go look at it. Finance dept was great at finding the best interest rate & terms that met my needs. I highly recommend them when you’re looking for a good used or a new car...

Purchased a used vehicle from this dealership a few weeks ago. My sales rep Jason was awesome to deal with, and went above and beyond to help. However, the general manager is a different story. The car had tires that were over 9 years old, which is really beyond the safety limit. I requested the general manager to have them replaced for safety reasons, and he flat out said no because the car was in high demand, and he can 'sell it to another customer as-is'. I still bought the car because it was the exact colors that I've wanted, but it shows that they put a little bit of extra profit ahead of the customer's safety.

Speedily done and courteous service.

We called and priced a repair and 2 weeks later when we had the funds required made an appointment told the person what we were quoted and took the Van in for repairs. The next day was called and told it would cost way over $100 more for the repair. We decided to pickup the van to take it somewhere else, and was charged $55 to pick it up. Very disappointed.

Joe was a really great guy. He helped me through the whole service for both cars.

Feel very comfortable here and very good experience.

Great place to buy your car but take somewhere else to service. I made the mistake of getting some prepaid oil changes when I bought my van there. It's always a long wait for service and they usually find something that needs to be fixed. When they do just take to airport honda or rusty Wallace and chances are if does need to be done they will do it much cheaper.

Loved, loved, loved working with Erik Schildt today! He answered every question, explained things so that I could understand, and even found a great discount for me to use. The drop-off, wait and pickup/checkout were all good (and pleasant) experiences. The mechanics team got the work done quickly. I’ll ask for Erik at Auto Nation again.

Great buying experience! Both Dakota Banks and Glen were very helpful in helping find the vehicle of my teams. Thanks for the amazing service!!

I had shopped for a new car for several weeks before coming to autonation Honda on Parkside, Knoxville. Jeff Smith, my sales rep was very different from the others I had met elsewhere. He listened and wasn't pushy. He got me the deal I wanted without any fuss or aggrevation. I bought my car there and couldn't be happier.

They take forever to get with you, when they say we will be back in 10-15 minutes, it’s more like 30-40 minutes. They aren’t as friendly as other dealerships I worked with. When I bought my car there was no gas in it, I pulled out and within 5 minutes the gas light came on.

Great experience from start to finish. Dakota was incredibly knowledgeable about the models we looked at. David zipped us through the financial work in record time. The staff did a great job reconfiguring a sales floor vehicle to get it out the door and ready to drive away. Couldn’t be happier with AutoNation.

Great place to buy/lease. Knowledgable, friendly staff

awesome service and communication.....lots of energy in that service department....above and beyond expectations of service I was expecting...very informative, prioritized. what I needed to address going forward Joe was awesome! timeline quoted was right on point...i love my Honda Accord...2008, 83,000 miles...will never have to buy another vehicle... THANK YOU HONDA!

Great oil change for my 2009 Accord. Runs like a top.

The service department always keeps you updated and comfortable. Thank you.

Oscar was great. The free rental was a nice touch as well!

GREAT EXPERIENCE and got a very good deal. Knowledgable staff. Customer sales person knew what he knew, no BS and got the information needed. Thank you, Paul

Wow!! Great Experience!!

Had a great experience, very friendly salespeople & will definitely go back in the future. Would recommend Joe, he kept me informed on the progress of my truck & was very friendly. I’ve always used Honda in Alcoa, but service there was not up to par, so glad I went to Autonation Honda West Knoxville!

Mac, our salesman, was great. Very pleased with purchase.

This is the 3rd car I have purchased from Wide Side Honda (Autonation). I love how the dealer always makes sure that any used Hondas on the lot have been serviced. Not just oil changed, but belts hoses, battery, etc replaced. The salesman I dealt with had an extensive knowledge of Accords, we talked for almost an hour driving the car around. I am sure I will continue to purchase my used Hondas from here.

Work done quickly, efficient, courteous - good communication - highly recommended! :-)

I shopped around to every dealer in the southeast with the specific van in stock I was looking for. Auto-nation's price beat out everyone. Salesmen were polite, not pushy, no catches at all. I asked for "out the door price," and that was what I got.

I greatly appreciated Mr Pernick's help throughout the whole car buying process. He went over everything about my beautiful Honda Fit and even repeated things as I needed them told to me again. He was patient and very good-natured; the financial help that I received was just what I needed to wrap everything up nicely. If and when I need a new car then I would go back to Mr Pernick to get another.

A very pleasant shopping experience. I did not feel pressured and everyone was great to deal with.

I bought a 2019 Civic yesterday and everyone made the buying process easy and pain free! In 6 years I will see them again!

I showed up without an appointment, and with a possible bad battery. Oscar was my service rep, and he was especially friendly and helpful. Before long, I was leaving the dealership with a new battery, confidence in my car's electrical system, and I still had time to run the errands I had to do. Thank you!

Brought in for a recall - was done faster than I expected!!

Mike West is the best service adviser. His diligence showed me that I had prepaid this maintenance service while I had forgotten about it. He also gave me good advice for future service. He does this kind of work all day long with a friendly smile on his face.

My service time estimate was accurate. Report on the service and inspection was thorough.

I had a great car buying experience! Brock (sales) was extremely helpful through the whole process. He was very prompt with returning calls with answers to my questions. Glenn (finance manager) was great at finishing up the process and informing me on all the options without being pushy.

Looking for a new car? Go see Jake at AutoNation Honda.

The staff was very agreeable. They dropped me off and picked me up so I could continue my workday, which was essential -- I'm grateful. My only subtraction is the cost; it's expensive to be serviced there.

Took our vehicle in last night and we were told we needed new axles and new brake pads (approximately $2,000 in work). The amount of the work was coincidentally close to our disclosed budget. We took our vehicle to a reputable mechanic for a second opinion this morning only to be told the axles are perfectly fine but instead it is a strut mount issue and does not need immediate attention. The men at Honda scared me to death for no other reason than to make a sale! I am so disappointed by their behavior. I will not be back. We may purchase another Honda someday but it won’t be here!

Fast and friendly service. Andrew and Joseph are the best.

Great sales staff! I love all the technology features in my new Honda Accord Sport!

Saw the car of my dreams on Monday morning. That night Will Clifford and I took it for a 15 minute test drive. The next morning we began the financing and paperwork with just a few short calls and emails. Will took care of everything - all I had to do was show up and sign some papers. I have nothing but great things to say about the AutoNation team!!

Everyone was super helpful, and super nice....fast and professional...it was a great experience!

This car buying experience was a very pleasant experience. The sales staff were most knowledgeable and trustworthy.

Everything was great. Andrew was very friendly and did a good job. I would give you all a 5 star except for the amount of time it took. I was there for almost 2 hours for an oil change that I had an appointment scheduled for. I would hope the dealership can get a person in an out in an hour when they have an appointment. But the service was good. Just took a long time.

Do not purchase a vehicle here. Do not service your vehicle here. Had GAP insurance with my car which I purchased from the dealership in case I totalled the car. I totalled the car about a year later. Car insurance paid 18k, still owe 3k. Gap paid 1500. I'm still getting bills because their GAP doesnt want to pay. I've left voicemails and emails, no contact back. Would not recommend AutoNation.

My service representative, Eric, is the very epitome of professionalism. He is knowledgeable, courteous,and very expediate. He has a true concern for taking care of the needs of my vehicles keeping them in good condition of which I am most grateful. He represents Autonations of Knoxville in a most commendable manner and I highly recommend him to all.

Ed was very professional and not pushy at all!! It was very nice to look at cars and not be harassed and make up my mind. Ed was awesome!!

My check engine light is still on and my car is still making the same noise I brought it in for $700 later. Another warning light saying to check my gas cap I was told was fixed- it wasn't. The staff were very nice and accommodating, but the outcome was not satisfactory.

Great experience, quick and hassle free. Ask for Adrian, he will take great care of you!

I was driving through and had an issue that needed quick attention. It ended being a bigger deal than could be handled quickly, but they did their best and got my vehicle ready as soon as they could. The folks were good to deal with and helped me get into a rental at a reasonable rate.

This was a simple oil change and quick look at our vehicle. Service was quick and service adviser was friendly and efficient. Appreciate the waiting area with fresh coffee and newspapers. This dealership was always seemed interested in keeping us as a customer, not pushing additional service work..

I had a great experience with Will Clifford at honda west Knoxville. He wasn't pushy and had the car i had chose online ready for me to look at when i arrived. They are very competitive with other dealerships. I left feeling positive i got the best deal, and not that i was cheated like I've felt at places before. Very happy with my experience there. Thanks Will!

I purchased a 2019 Honda Pilot EXL on Feb 28, 2019, and got a great deal. My sales person, Mac, was exceptional as was the entire staff.

The salesperson (David Kraning) that we worked with was very knowledgeable about all the features of the vehicle we purchased. David's professional appearance and demeanor not only makes him a standout, but also reflects a positive image for your dealership. Your dealership should be extremely lucky to have such an individual working for you. Thank you, Tom Fischer

The finance manager lied to my son. The sales manager tried to make it right and said he would contact my son the next day. He lied also and never called my son. I was very upset with the management at this dealership and I will never attempt to do business with them in the future. They lived up to the stereotype

I took my neice and husband up to look at a new car.she is teaching at the school and has took on her sisters two kids and trying to adopt them and her brothers kid. It seems like theore she trys to do the right thing the more everything goes wrong even at the dealer ship with a high interest rate

We bought my daughter a car from Autonation. It is refreshing to meet people who will stand behind the products they sell. They thoroughly checked her car and proactively fixed the issues. Jesse Munoz was our sales person and he was fantastic. Look him up for a great car buying experience. Would/Will definately come back for future purchases.

Good service, very patient people. Just a little bit longer than I expect, probably because of the bad weather.

Great price, no surprises, and delivery went perfectly.

Customer service was Great! Adrien sat down with me inside the CRV and showed me how to use the Honda Sensing as well as the safety features for everyday use.He did a great job.I have looked at vehicles for about a month and his customer service was definetly the best.. Thank you..Nikki Winter

Jessie was amazing and very genuine. Did not pressure us. He listened and that is important. He is an asset to you organization.

Explained in detail the safety features as well as the every day driving features on the Honda sensing.Great customer service

I came in for a 90000 miles checkup. My advisor, Joe Aragon, explained everything in detail. I waited in the comfortable waiting room. Everything was completed and I was out of there

Great experience from beginning to end. I wasn?t rushed to make a decision.

Oscar was very nice!! And my car was finished quickly!

We always have such a positive experience and Adam Foster makes sure everyone goes above and beyond to help us!

Austin Smith at Knoxville Honda was amazing and completely translucent with me while helping me buy my new car. He took the time to explain everything and answered every question I had while ensuring everything was in order. He followed up with me a few days after I had purchased the car to make sure everything was in order and to answer any questions I may have had. I highly recommend anyone looking to buy a new car to see Austin if going to Honda in Knoxville.

Fast, Friendly service...

I NEEDED A CAR FOR MY DAUGHTER, WHO LIVES IN OAK RIDGE. I TOLD MARK COMPARONI ( BEST CAR SALESMAN THAT I'VE EVER DEALT WITH ) WHAT SHE NEEDED, AND HE CAME UP WITH THE PERFECT VEHICLE, COLOR AND ALL. I AM 2 1/2 HOURS AWAY, SO HE TOOK CARE OF EVERYTHING IN ADVANCE ( INCLUDING A LAST MINUTE REQUEST FOR A TRAILER HITCH ) SO THAT ALL I HAD TO DO , WHEN I GOT THERE, WAS SIGN THE PAPERS AND GO. I REALLY REALLY APPRECIATE EVERYTHING THAT THESE GUYS DID FOR ME ( INCLUDING A REMARKABLE PRICE ) AND WOULD HIGHLY RECOMMEND THEM .

I bought an amazing 2018 New Honda Civic Touring. My sales man, Wil Clifford, did an outstanding job with my purchase decisions. He was very thorough and even showed me how to use all the many features. And helped me link my phone to the car and showed me everything on how it works. Very positive and upbeat experience. It's a large dealership with many buying options. Thumbs up!

Dakota was a very helpful salesman. Not only did he have every bit of product knowledge, but he was straight forward and considerate of our time.

As an employee here, my review may come across bias, but I actually searched several dealerships when I was looking for our car. AutoNation really did have a lower price among those I searched. My car had a couple of issues when I got it, but because it had the company limited warranty, it all cost me nothing to fix. My wife and I were treated professionally and with respect all through the transaction. I would recommend this place if you are looking for a new ride, if I leave this company someday.

Service Department needs to be more focused on what they are doing. I spent over $1000 on needed wear-and-tear maintenance which included a complete transmission flush and fill order. After 3 hours of waiting, I was given my vehicle. Days later the transmission started jerking. Long story short, tech (I assume) flushed the system and filled it while it was hot. Never went back to check the fluid level when the engine cooled. Careless error that could have cost me a transmission. I live in Sevierville and had to make a second trip to have this corrected plus miss another 2 hours at my job. Not Happy....will not return.

It’s great service and fast good staff love auto nation Honda

I have been looking and looking for months for a used Honda Fit, low miles, reasonable price, etc. I almost got a blue 2015 EX with 21,000 miles for 16,990 at Mazda of Knoxville. They were extremely high pressure and it just wasnt a good experience, not to mention the above mentioned car was way overpriced. Because of this, we went to Honda instead and they found a black 2016 EX with 35,000 miles for about 3,000 less! Great price, great deal. Jason Razor was my sales rep and he was basically perfect. No pressure at all, very helpful, and really easy to talk to. He's a great guy who understands the customers! Will definitely come back and hopefully buy a other car from Jason in the future.

I recently bought a used 2018 toyota pickup truck my salesman was Paul Blais he made the experience enjoyable and the loan officer David was great in all would tell my friends to buy a vehicle there

Yesssss the business and the people are great, I appreciate each and everyone for working hard and getting me in my car

What a great experience! Quick and easy, was able to get the exact car I was looking for in just one day. Austin Smith was a great salesman and Jason Raser really took care of me. A highly professional and friendly organization. I would highly recommend buying a car from Auto Nation Honda.

We always have such a positive experience at AutoNation Honda and Adam Foster always goes above and beyond to make sure everything is perfect for us.

Nice and fast, great coffee and some really good info from Joe.

Very satisfied. Made my car buying experience so smooth and easy.

Outstanding.

Great cars

Honda has always been my #1. We were shopping around for weeks and decided to stop by and look at a newer (used) Pilot I seen online. We left with a 2019 Honda Pilot! Our salesman was Brock and he was so friendly and honest. We couldn’t be happier. Everyone at AutoNation was very kind and courteous!

Having bought many cars I was very happy with this purchase. I can’t say there was anything particularly special, but they delivered a great used vehicle at a great value and it was well maintenanced before the resale as a certified vehicle. The salesman foreclosed on all relevant information and work performed on the vehicle before sale. No pushy sales and both the Ed and Glenn were nice, professional, and easy to work with. I really wish I would have found this car first I would never have lost money on the same vehicle from Texas auto direct the year before. Took a lost but this is a better vehicle, and could tell from the start. I will definately consider them in my next purchase

I'd give 11 stars if I could! AWESOME staff - Will and Austin are the best :)

Perfect service! Honest opinions on what can wait and what needs immediate attention. I’ve been seeing Mike West for 5 years now and he will guide me on all questions patiently and not push extra services just to get more business. Thanks Mike i really appreciate it!!!

On time, great experience! Service Advisor, Joe Schoder was terrific. He explained several things about my new HRV and performed needed service. Also gave me a free shuttle ride! Good customer relations and reassured me I made the right Honda decision. Thank you.

The staff is friendly Will Clifford was our sales guy, He with was very knowledgeable.,We changed our mind on what model we wanted and he worked with us to make us happy. I have bought 3 new vehicles from Autonation and have been pleased every time.

Came in when my car battery died and they fit me right in on a completed booked Saturday and replaced it fully under warranty and it was incredibly fast! They did a full multi-point inspection and I left there completely satisfied and with my car working again, thank you!

Fast. Complete Care for My Car

AutoNation has been easy to deal with and the entire process was friendly and stress free. There were no hard line sales pitches, no back and forth, etc. I dealt with Austin Smith and Kevin Murray. Both gentleman were extremely professional and made the purchasing process one with zero stress. They went out of their way to make sure I was satisfied with my new purchase. Will definitely use them again.

The staff was easy going and fun. From sales to finance, top notch experience. Want to thank Sam especially for his hard work when we ran into a hiccup.

I bought a 2014 Ford Focus from AutoNation Honda 2 weeks ago. They said it has 121 point inspection. The back break rotors are grooved and today the oil change light came on. It only has 40000 miles on it. I am wondering what they inspected.

Wonderful experience. Professional sales & finance people. No pressure atmosphere. Definitely recommend!

Joe was very met with a smile, & was knowledgeable about my needs.

I can not express my disappointment with AutoNation West Knoxville. I purchased my CRV in May 2016. First, I will admit that the process of purchasing my CPO CRV was fine. All of my concerns were addressed and the vehicle runs great. This is the only reason I have given AutoNation 2 stars. My disappointment was in my purchase of two vehicle programs: Vehicle Care Program and the Vehicle Protection Plan. I'll talk about the Vehicle Care Program because it was the most frustrating. I purchased this because I was told that I could get oil changes, filter, tire rotation, fluid top off, and a visual inspection for 5 years at ANY Honda dealership. Priced at $255. I specifically asked if this was good at any Honda dealership because I was moving to Michigan in a few months and was told that it was. HOWEVER, when it came time for my first oil change, the Honda dealership in MI told me that this program was only accepted at other AutoNation Hondas or a Pep Boys. Well lo and behold that the closest AutoNation Honda is in Cleveland, OH, 3 and a half hours away and Pep Boys was 45 minutes away. THEN I was told that I only purchased 5 services. Each service was about $52 each. So 5 services at $52 each costs about $260. Which is only a $5 saving of the program I purchased, not counting interest on the car payment. NOW, this is the most frustrating part and why I'm writing this review. I'm currently getting my last of 5 oil changes and was told that this program I purchased only covers $38 of services.... Luckily, I already had 4 services that were covered completely at $52 because of Pep Boys past mistakes. The $38 limit is NOWHERE in my contract. I was in such disbelief that I called AutoNation myself to confirm. THEY CONFIRMED THAT THEY CHARGED ME $255 FOR 5 OIL CHANGE SERVICES BUT ONLY UP TO $38 EACH!! FIVE $38 SERVICES ONLY COVERS $190 AND I PAID $255 FOR THIS BECAUSE IT IS NOT SPECIFIED ON PAPER ANYWHERE IN MY CONTRACT. Trust me, I've looked several times and I'm BITTERLY disappointed that AutoNation would rip off their customers like this. I bought these services from Norman Lagrone. Beware buyers of vehicle programs. Update: Per Autonation's request, I tried contacting the general manager and could not get ahold of him. I left a message over a week ago and have not heard back.

Joe was very met with a smile, & was knowledgeable about my needs.

Excellent reception and discount

First time customer ..moved here from Atlanta where our Honda dealer treated us well. Brad was outstanding & service was great! I'll be back!

After speaking to a couple of coworkers who bought cars at AutoNation Honda, I decided to go looking for my next new vehicle. It was nice to be able to go into the dealership without being attacked, and actually walk around, find a cup of coffee, and ask the receptionist if she could find me a sales person so I could start my search. Jesus greeted me and I was immediately impressed by how friendly he was and willing to help. He wasn’t pushy listened to what I was looking for, and then told me what was available on the lot. After I told him what I would like to look at he took me to look at some civic hatchback‘s that were the sport touring version a long story short, I chose a blue hatchback sport touring that I absolutely love. My experience at this dealership was nothing short of outstanding, and I would recommend anyone looking for a new Honda to stop by AutoNation Knoxville and speak to Jesus about their next new vehicle.

I walked in and had a great salesman who took me for a drive (Jeff Smith). Jeff told me about the features of the car and didn't hassle me. The price was right and I bought my first Hybrid!! I've had it for a couple of weeks now and it is so great! Thanks Autonation Honda!!

Our friend Jesùs was the best. There was absolutely no pressure to buy something we didn't want/need and we were treated with respect. The finance department made the sale quick and easy and offered us great and reasonable add ons, also with no pressure. We love our new-to-us van and look forward to dealing with Honda Nation in the future.

These guys are great! They always keep you informed, they’re quick & sure are nice! Thanks guys! It’s never s chore to come here

I live 93 miles from the dealership in Knoxville, and was very pleased with how well they worked with me via phone, email and text messages. The staff were all very courteous when I came in to complete the transaction, even though they were exceptionally busy when I came in, I was continuously being informed about the status of sale. Finalizing the sale was easy, and all my expectations were met. I love my new HR-V.

We just moved here from the west coast and it was my first time servicing my vehicle. Oscar was amazing! Professional and so kind! It was comforting to know he was genuinely trying to help me with directions back home from the dealership and he took the time to listen. I felt like I made a new friend! Our car was driving pretty rough from putting so many miles on it, but now it drives like a champ!

on time and it was easy for me to wait on them to work on my car.

I live 93 miles from the dealership in Knoxville, and was very pleased with how well they worked with me via phone, email and text messages. The staff were all very courteous when I came in to complete the transaction, even though they were exceptionally busy when I came in, I was continuously being informed about the status of sale. Finalizing the sale was easy, and all my expectations were met.

First time when I went here, I was pushed to get a 45K mile service and the second time I was pushed to get more (than regular oil change) maintenance. I am not an expert of car maintenance but I am seeing a pattern here. Extremely poor time management. I was pushed to get a wheel alignment and they didn't even start the service until I checked with them after one hour. I found a new scratch on my wind shield after they changed the wipers. Disappointed. I have also complained about smelling the smoke inside the cabin. They changed the cabin filter but the problem is not resolved yet. I am not an expert and apparently, neither are they. May be they deserve 1 star for the oil change?

Mark Comparoni was very professional and easy to deal with, I am very happy with my experience. Glenn Quaint was also very professional,and explained the entire financing process to my satisfaction. I would recommend them to anybody.

Service person Eric was very helpful to explain the things need to be serviced. Services were very expensive compared to other car service centers.

They are tops for both sales and service

Had a great experience with Honda and our salesman, Josh did a great job. Very happy with our financing and purchase.

Always a great experience, Service guys are very helpful every time I take my car for oil change, etc

They saw me without an appointment and rapidly replaced the defective part without charge. Very much appreciated.

The tire air pressure light was on and I needed to be turned off along with a recall notice I wanted to hopefully handle as well. Daniel came to my vehicle at the request another gentleman to turn off the air pressure light. He did it in less than 10 seconds. He was very polite and cordial with me and got the job done. Oscar came over to my vehicle to ask what else they could help me with and I told him I had received the recall notice. He walked me to his computer. He was prompt, thorough and genuinely interested in my needs how he could take care of them. You can often tell if someone is just going through the motions or if they think more of a client relationship. There's no doubt in my mind that Oscar enjoys what he's doing for us and was simply delightful. He got the service order filled out and escorted me to the customer waiting area. He had told me about how long the process would take and in around 30 minutes, he was back to say they were through. I signed the service order receipt, he walked me to my car in the garage bay, thanked me for coming in and said if I needed any service help with my vehicle, he told me his name and said to please call or come by so he could handle my request. When someone is sincerely communicating with others, you can absolutely sense that. Oscar was and I appreciate it more than anything else in my visit. The job gets done in a prompt, gracious manner. That's all it takes. Oscar has exactly what it takes! His name is imprinted in my head because he sincerely cared about me and my vehicle needs. Thank you Daniel, Oscar and Auto Nation.

I traveled from out-of-state for a family emergency and upon arriving in Knoxville, I had a seized brake caliper. The staff at AutoNation were very helpful, polite, and eager to please. They fit me into their schedule even though they were already full for the day, in order to get me out in time to attend to the emergency. However, I took off a star due to the high price involved. Instead of changing the caliper for the one wheel, they also decided it was necessary to change both rear calipers too, since they couldn't bleed the rear calipers. While I disagreed with the scope of the repair as I believed it should have been necessary to solely deal with the one problem wheel, I understand they have additional liability concerns leading them to expand the scope of the repair. If I had been at home with my personal mechanic, I could have accomplished the same repair for probably half the cost of what AutoNation charged. But, a huge thanks to their crew for an otherwise positive and speedy service to get me back on the road. Thank you!

All in all, it was a pleasant buying experience. I was not looking forward to buying a car because of past experiences but times have changed and car dealerships have become more user friendly. I would recommend AutoNation Honda to anyone who asks.

Very bad experience. And mistakes happen, it was actually the resulting non-action and attitude I received when discussing my negative experience at Autonation, that solidifies my decision. There are some serious customer training shortfalls here. Too many issues to list here.

I have bought two vehicles here. I’m always pleased with the service. I’ll probably buy another car here again in the future. Love my new HR-V.

Personality Plus, was eager to have work requested accomplished to my satisfaction, I felt that the cost to me was of no concern.

Great service & Excellent SVC Mgrs.

I found this dealer and sales person honest, competitive and efficient. I would use them a gain.

Best experience I have ever had buying a car. I would definitely buy from them again.

Fast professional service from the moment I pulled into to the service bay.

I am very disappointed that My 2012 Honda Odyssey has a serious paint peeling issue and Honda refuses to do anything about it even thought there is a documented issue with paint problems for this model and year. I think that is very poor service. This is my second Honda Odyssey and I will never buy another Honda. They have given me the run around for 6 months before saying there is nothing they can do about it. I have other vehicles that are much older and still have beautiful paint jobs. If a manufacturer can not stand behind their product there is something wrong. This would not take them much to fix.

I had a good experience and they were willing to deal.

Shaun welcomed us and he is so knowledgable about Hondas. What a difference it is at Autonation in Farragut, Tennessee than any other experience buying vehicles. Great test drive. Great trade value we received.

Can’t beat the service you receive from this dealership. I dealt with Gene Petit, I must say not once did I feel pressured. After visiting other dealerships, I walked away with a great deal on a 2019 Honda Accord Sport unlike other dealerships. AutoNation has earned my business.

Very pleased with sales staff, no high pressure to buy a car.

I purchased a Honda Pilot and had a pleasant experience. The service was excellent. They explained to me everything in detail. They offered me all possibilities. The dealership did its utmost to give me the price I wanted. The people working there were very patient and courteous in answering all my questions. I definitely recommend this dealer.

Our family's car was totaled the weekend before Christmas. We were planning on going to visit a sick family member the weekend after Christmas. When we told the team at AutoNation Honda which vehicle we would like to purchase, they fast-tracked the certification process, inspection and detailing so that we were able to complete our trip as planned. Everyone involved was courteous and made the purchasing experience easy!

We had an awesome experience! All of the employees were friendly, knowledgeable, and respectful. Would definitely recommend this dealer!

I was in and out in less than an hour for an oil change on a very busy holiday.

Least painful car buying experience I have had.No pressure for update .As pleasant as buying a car can be

Service was good. The real issue that I had was that my key chain that I had on my key that I had on it since that I bought it new. Someone there decided to take it off and keep it for themself. So I feel like they have a thief working for them. It had alot of sentimental value to me so i am very disappointed and hurt

So excited to purchase a 2019 Honda Pilot Touring from Auto Nation. The whole experience was top notch! We got a great deal on exactly what we wanted. I appreciated Austin taking me through a very thorough explanation of everything the vehicle had to offer. The warranty options offered from Honda were excellent as well. Thanks AutoNation Knoxville!

Spent the whole weekend searching for a new vehicle. Ended up getting a 2016 Honda Civic. Customer service in helping me finally make a decision was great. All my questions were promptly answered and test drove whatever car I wanted.

Professional and fair, I enjoyed my experience purchasing a car at autonation Honda. I received plenty of instructions on how the car operates also, it has some nice features and it was fun to learn about the new safety features.

Service rep Oscar Aguilera was great. Friendy and professional he went over work to be done as well as explained to me things that need to be done in future,and why. Simple explanations so that I did not get 'lost' trying to follow the conversation. Overall have always found AutoNaton Honda to do a great job. Only thing I would do different? Even the tire places give you cokes, bottled water, individually wrapped snacks. Whereas AH has a few Chips Ahoy, no water, do have coffee and, happily they put out USA Today newspaper to read while waiting!

Jason Raser was patient and accommodating in finding what we were looking for. Process of buying 2019 Honda Civic was very comfortable and efficient. Inventory is huge. Thank you! We will be back.

We purchased our new vehicle from West Knox Honda and had an excellent experience. We worked with Internet Sales Department and we had our deal negotiated before we even came in for the test drive. Easiest buying experience we have ever had. We worked with Mark Comparoni.

Easy to work with. No high pressure tactics. I knew what I wanted to pay and we came to a quick deal. Very satisfied.

Great service, great deals. Top Drawer, all the way.

We had an amazing experience with Will Clifford. He worked with me to purchase the car as a surprise for my wife at Christmas. He went above and beyond even having an extremely large bow on it for her first look at the car.

AutoNation makes car buying quick and painless, great customer service!

Very friendly staff and easy to do business with. Have bought my last 2 cars there and I would definitely recommend them to friends and family.

We found a vehicle on their website . Contact them and they answered promptly set up a time and went over and we drove it and came home ! Really like purchasing a vehicle this way.

Rating: 0 Horrible experience, I truly regret buying the car. I have wanted this car for 10 years and now, it’s just a negative thought. From the start, the deal was botched. Had I not been stranded, I would never have made the deal. The car was empty of gas, I have no paperwork and a flat tire. And I think there’s a recall no one bothered to tell me about. DO NOT BUY HERE. I’m accustomed to being treated great when purchasing a car!

When in together all change got excellent service people there are super friendly Eric was our sales person he's a super nice guy

Chad was so helpful in helping us find a new car! He took the time to really listen to what we were wanting and showed us multiple car models giving the pros and cons of each vehicle. I felt super informed on what car I was buying and never felt pressured into purchasing the car. Chad made sure I got the exact vehicle I wanted with the all the features plus even more. The paperwork process with Autonation was very easy and they were very helpful going through the process.

We love our new Honda CRV! It's a great car, and we felt as if we received excellent instruction on all the new technology when it was purchased. We really didn't have any problems reaching agreement on a reasonable price for the new car, and that included what we expected for our trade-in. We took it in for a service check this week, and they explained everything that they were doing along with prompt and friendly service. We're quite happy with the dealership and the fine maintenance they offer to help us keep our car in the best possible condition!

First service, oil change and tire rotation. Ouick in and over in about an hour.

Good place to get your car work on nice people

You guys were there when I needed you. Oscar’s service rocks! Very happy with service.

Brad Skinner helped me get my gear shift fixed in no time! Thanks so much!

Auto Nation couldn't have made my experience any easier than they did. The entire process went through very smoothly. Jeff was patient with us and assisted us with all our needs. I can't even begin to explain my amazement at the cost I got my car for. I would highly suggest Auto Nation to all friends, family and even strangers. Thank you again Auto Nation!

My wife and I went in to purchase a used CR V. The sales staff was friendly and didn't pressure us at any time. We were given honest answers to our questions during the buying process, which I appreciated. We went home with exactly what we wanted in a vehicle and are very pleased. Will definitely come back for future car shopping.

Sean is an excellent service employee that made my emergency repair extremely easy! He explained everything to me in detail, answered all my questions patiently and provided everything I needed. I would highly recommend Sean and this Honda dealership when in need of service. You will be well cared for in a timely manner!

Auto Nation couldn't have made my experience any easier than they did. The entire process went through very smoothly. Jeff was patient with us and assisted us with all our needs. I can't even begin to explain my amazement at the cost I got my car for. I would highly suggest Auto Nation to all friends, family and even strangers. Thank you again Auto Nation!

All individuals I worked with were professional, courteous, and very helpful. I was surprised that buying a car could be so clear-cut!! I will continue to service my car there.

Eric S., my adviser, is a very knowledgeable and pleasant, give this man a raise!!!

Autonation Honda is my go to place for servicing my 2007 Ridgeline. I trust them to keep my truck running in tiptop condition and have not been disappointed. Oscar Aguilera is my favorite service manager. He takes a personal interest in me and my vehicle.

Joe Aragon, who assisted both my wife and me was courteous, professional, and fast. He did a wonderful job.

I had a recall notice on my vehicle. They had the part, scheduled me at my convenience and provided a rental to make some appointments. Install was done quickly! Service managers are always helpful. Asked them to check something. They came back with "no problem" when they could have just as easily said they did an adjustment and charged me.

Very prompt service, friendly service agent. Gave me a rental car to use instead of waiting in the waiting area. His offer that I wasn’t aware of. Oscar Aguilera was my service rep. Very pleased.

The 2018 (and 2017) CRVs have a known defect in the 1.5L turbo engine. Mine started showing at 2600 miles. Unfortunately the defect wasn't published much until two weeks after I bought my vehicle. On purchase, AutoNation stated due to their multi-location and volume, Honda listens to them when there is a problem. I have not found that to be even remotely accurate. Personally, I'd stay away from the 2019 CRVs as well until Honda publicly announces the correction.

Poor customer service

It’s was very nice experience to buying car with Auto National Honda Knoxville. Specially working with Sales Person Mahmoud Sadeq. He take care us very nicely. ⭐️⭐️⭐️⭐️⭐️

We have been coming to AutoNation Honda West for service for a few years even purchasing 2 vehicles. It took 25 minutes to check our car in for service. When i drove up, I was not greeted very warmly. The attendent was more concerned about the garage door shutting so cold air wouldnt get in than me being checked in efficiently. Overall, we were pleased with the actual oil and transmission change. We will return to AutoNation. It wasnt a total deal breaker.

I worked with online sales (Mark Comparoni) to purchase a new CR-V. The experience was one that I had not been looking forward to, however it actually turned out very well. Mark gave me comparative pricing on all of the different options all the way from the Touring to a Certified Pre-Owned model. He showed me all of the features during the test drive. There was no pressure to buy and they were completely okay letting them know that I had to think on it. Making an appointment both times worked well for me and the waiting wasn't too terribly long.

Oscar does a fantastic job and is very customer oriented. He really goes out of his way to keep you informed and makes sure that you understand the expenses and options available during every visit. In my experience with different service departments, he is first class and so is this service department.

The service department staff are very knowledgeable and kind. I'm glad to have their help. We will definitely be back again.

Service center does a good job.

The service manager, Joe Aragon, was very helpful and friendly. I'm very please with the work that was done and the professional manner I was treated.

Service has always been good at this dealer. However, I would not purchase any car there, new or used. They had a couple new cars (Accord and Civic R) in the showroom. On top of a Civic R price of $35K+, they were tacking on another $3K for "market adjustment". We're now looking at about $44K out the door (incl T&L) for the Civic. The Accord Hybrid wasn't far behind. IOW, blatant price gouging. I saw this in the early 80s with the restyled Accord and vowed never to purchase a car from dealers who do this - and I didn't buy a Honda until 20 years later. I'm for capitalism as much as anyone, but this is a disgrace. The dealer/owner should be ashamed.

Best service experience.

Excellent Service Dept. Thanks to Joe and Eric.

My service advisor, Joe Schober, was terrific yesterday! Ready for me at the appointed time, service preformed well and in a timely manner, professional and courteous! Thank you for a great experience!

Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.

Purchased a 2019 Civic Si, Mark Comparoni did more than just help me get in the perfect car with the lowest price he could squeeze out of the dealership. He helped me really feel comfortable in my search and purchase process, unlike other high pressure sales places. He was attentive to my every concern and didn’t want me to leave the dealership with a single doubt on my mind, but also let me know he was there should one arise after leaving. Of course every salesman makes their money from a sale, but I really feel Mark cares alot more than that and actually enjoys the experience of putting someone in the right car for them at the best price they can get it for with the best(honest) recommendations for every aspect of the purchase. I will definitely be recommending Mark Comparoni to anyone who wants to really enjoy the car buying experience and avoid the BS from other dealerships. Now I’m just hopeful that the rest of my experience will be just as great as Mark has made the beginning!!!

LOVE my 2018 Honda Civic Coupe ❣ Great customer service. Smooth delivery!

Service after the sale . Friendly

Car was serviced on time and met the expected length of time to replace the air bag inflator under warranty.

very good experience. Joe Aragon is definetly an asset to autonation. i will do more business with you guys, strictly because of Joe.

So far very positive. I was not there very long however all my experiences were very positive. Everyone was very nice, very clean, professional. I'm having to take my vehicle back in soon for a follow up so I'm hoping for more positive experiences again. I do go out of my way to avoid the Alcoa airport Honda!

The servicemen are highly efficient. Save you a lot of time.

Purchased a 2018 Civic EXT with sensing. Mark Comparoni was a great sales adviser, even came in on his day off to assist me. I am very happy with the car and the deal he gave me. I did a lot of internet research before my purchase and Mark gave me a great deal on what I was looking for. Thanks so much for the quick and painless buying experience.

Wonderful service and people.

Purchased a 2018 Civic EXT with sensing. Mark Comparoni was a great sales adviser, even came in on his day off to assist me. I am very happy with the car and the deal he gave me. I did a lot of internet research before my purchase and Mark gave me a great deal on what I was looking for. Thanks so much for the quick and painless buying experience.

I bought a brand new vehicle my first Honda ever from AutoNation Honda it's been the worst experience I've ever had with a vehicle and they don't want to back their product they want to refer you to corporate Honda not them corporate Honda you have to deal with corporate Honda not AutoNation they just sell them they don't back them my advice to you is don't buy one from them the worst manager and sales reps I have ever dealt with. this has been a $32,000 lemon. and the staff there will not try to help you or satisfy you just call corporate Honda that's their famous words

Sales staff was very helpful and not pushy. They gave us a generous trade-in for our old CRV. They ordered the new CRV we wanted and patiently explained its elaborate, computerized safety and convenience features. They are 'on call' if we need help with any of the features.

Friendly, efficient. Got me out a bit more quickly than they said they would.

Good experience working with everyone in buying my new Ridgeland.

Great service. Informative and helpful staff.

Got a recall notice in the mail. Called AN Honda on Parkside and they immediately scheduled an appointment, along with a free car rental for the day. Went to the appointment and they took care of everything without any hassle. Great people and very attentive to me.

Oscar was fantastic! This is a great place to take your Honda! They take care of the car and if you!

Sales person Jesse did a great job listening to us and helping us get through the process. He followed up several times to make sure we were happy. Thanks Jesse!

Came in for oil/filter change and they managed to very gently squeeze my vehicle in for a tire rotation as well. Very pleased.

Excellent customer service!! Zero pressure environment.

I described to Brian that I didn't have an appointment, but that I needed if at all possible to get my car in today to look at it. We were leaving town for Thanksgiving and then onto a funeral and I couldn't take the chance that the car would breakdown. Brian, got my car in and within 4 hours I was ready to go on our trip. THANK YOU BRIAN!!

Our experience in buying a new SUV at this dealership was excellent. Our salesman offered us options and was knowledgeable about all of the vehicles. He listened to our requirements and produced vehicles that met those needs. The financial department was quick and efficient.

good cars and great service.

Awesome staff! Always a friendly greeting every single time you walk in. Very efficient!

Great service, friendly staff. Not pushy about unnecessary items like other repair shops. Appropriate prices, too, now that AutoNation has their own quality line of automotive items like filters, batteries and the such. Can’t say enough good things about the service and people here! They also service all makes and models so bring your cars here if you’re done getting the runaround elsewhere.

Great service, friendly staff. Not pushy about unnecessary items like other repair shops. Appropriate prices, too, now that AutoNation has their own quality line of automotive items like filters, batteries and the such. Can’t say enough good things about the service and people here! They also service all makes and models so bring your cars here if you’re done getting the runaround elsewhere.

Jeff Smith is an awesome salesman. Zero pressure. He took his time going over all options and prices. Never once did he try to sell us a car. He presented options and discussed features we were interested in. Pleasantly surprised!!

Great car buying experience! Staff is very friendly and knowledgeable about the vehicles they sell.

The staff at Honda West were professional, knowledgeable, transparent, and there was no pressure to purchase a vehicle. I was very surprised and very impressed by my experience!

Very friendly and professional staff. I worked with Will Clifford and though the process took longer than I expected, I enjoyed and my time and felt very comfortable with his help. Highly recommend this place if you're looking for a new car.

Had Dan Sanford as a salesman, really nice guy and helped us out a lot. Fun to chat with - out the door pretty fast. Highly recommend - great dealership!

Awesome dealership, great salesman and we got a good deal on our new Honda EX-L. We are very satisfied with our new car and buying experience.

Get service and done quick

We were impressed with the low-key sales approach. Our salesperson really knows his product well and as a result let’s the product sell itself, rather than be over-bearing.

Ken Kauffman was very professional and helpful. He answered all our questions and we were reassured that Honda stands behind its product and name.

I shopped for our car over the Internet and came from out of town to pick it up. The experience went very smooth.

Great experience, very pleased! Quick and easy process!

Ask for Carlos, internet deparment, he will listen to you and find best option and price for his customer,

So far this makes two automobile purchases at AutoNation, one in Florida, and one in Tennessee. I’ve bought at other reputable dealers before only to fall prey to forced sales tactics, and sales person shark attacks upon arrival. I never get that with AutoNation, nor do I ever feel forced to purchase a car I don’t want. With AutoNation it’s simple, you show up, a salesperson (Singular) greets you, there’s no need to haggle price as most certified pre-owned vehicles are already in line with KBB value, you discuss finance options, and boom, you’re driving out in a new vehicle in a few hours. Everyone at AutoNation Honda of Knoxville made me feel at home from start to finish, especially my salesman Chad Brooks.

great experience

An enjoyable experience. Prompt, professional and catered to my needs.

Quick, easy and personalized experience. They new the type of buyer I am and catered accordingly. Great experience!

Great experience, I will definitely be a repeat customer

Fastest & easiest process we’ve ever had when buying a car. Would recommend to anyone.

The perfect place to buy the perfect car. Don't forget to ask for Josh, Austin Smith, Carlos Baez and Ed Pernick. They are a bunch of AWESOME guys who would go to any level in helping you get the best choice. Thank you, AutoNation Honda! I am just loving it!

Excellent, expedient service department. They were friendly and courteous. I would recommend them if your Honda is in need of service.

Great experience, Jason gave us an expert explanation of all the Accord had too offer. This led to an easy decision to make the purchase and the sale went very smoothly. Thanks to Jason all all of the staff at AutoNation Honda West Knoxville.

PROBLEMS OR ???? SEE SEAN IN SERVICE. KNOWLEDGEABLE & HELPFUL. BEWARE OF THOSE DEALER PRICES THO.

I took my car in for a battery problem Friday afternoon. Sean handled my issue with courtesy, promptness and took the extra step to check my Honda Care policy for rental coverage. Picked my car up Saturday morning. Thanks Sean. Five star service.

I had a wonderful experience with AutoNation Honda! Mark Comparoni was a phenomenal salesman. He was always available and very attentive. The whole entire team worked very hard to work with me and helped me through bank trouble as well. I highly recommend coming here for your next car, and ask for Mark! He's the best!

I have never had a bad experience. Being doing business with them since 2005

GREAT EXPERIENCE, THE ENTIRE PROCESS WAS HANDLED VIA EMAIL UNTIL I ARRIVED TO PICK UP THE CAR. I WOULD NOT HESITATE TO REFER OR BUY FROM AUTONATION AGAIN. BEST PRICE AND THE PROCESS WAS SUPER EASY.

The person who helped us decide on a car was excellent. He is Mack Sadeq. He was very knowledgeable about the features of the car, noting all its good points, of course, but he also came across as being very honest and candid. Probably the most significant reason we chose this dealership was because of Mike West in the service department. He has helped us maintain our older car for many years - he, too, is very honest and straightforward. We've never felt like he was trying to sell us more service than we needed, nor pad the bill. In fact, he often pointed out cheaper alternatives when the car needed work. Yet he still made sure we got done what was needed to maintain the car: our old car is 19 years old, has over 300,000 miles on it, and still runs very, very well. I tend to be very cynical and suspicious about businesses, as they so often will do anything to separate you from your money, but I trust these guys.

Oscar did a great job of taking care of me. He got everything fixed and helped with the extended warranty. I am loyal to AutoNation!

awesome dealership, worked with me to get the most for my trade in and the payment i needed. Adam and Mark were terrific.

This was my first experience with AutoNation. When my car threw some code yesterday I became quite nervous. I was unsure of how the power train warranty would go because I had never used it. Scheduling was quick and courteous and they got me in this morning. I used their night owl drop box. This was an awesome feature for me because I didn't have to miss work to drop it off. I had included on my paper work that there was a recall I would like to schedule. Erik Schildt showed excellent customer service skills. He walked me through every step keeping me posted on the diagnosis through phone calls. He took care of both of the recalls during my visit saving me an extra trip. He also went over everything that he repaired when I arrived to pick up my car. I would like to thank him for all he did today. He got my family back on the road and made me feel at ease within 1 day. I will be bringing my business here next time.

Pricing was fair and the sales associate (Jason) was knowledgeable about the Honda Clarity. The finance department was able to beat my pre-approved interest rate and the whole car buying experience was great! I will be back in the future.

Jamie was awesome! Fixed me up and just a few minutes. Will always come back there.

Always a win win

Exceptional car buying experience. Carlos was wonderful to deal with. I couldn't be happier with my new vehicle. Thank you very much!

Labor fees of $267.00 for 2-hours (on the ticket) AND then added an additional $9.14 for shop/environmental fees! Highway robbery. My vehicle sat in the ready bay (work completed) for 15 minutes. When I asked the receptionist about it she made no attempts to find out why it was sitting there for an extended period of time. NEVER AGAIN. NEW: If the GM wants to fix or discuss the issue, s/he can contact me! I'm the customer w/a 1-star response. Read up on Honda and TQM.

Excellent service

My service coordinator explained my options given my mileage and had my car's service completed in the timeframe he said he would..Good wi-fi in the waiting room, too.

Nancy was the greatest !

I will take my honda anywhere besides this location. When I try to give a company my time I expect respect from the company. I was talked to very rudely by the lady who answered in service dept and then some other gentlemen who decided to hang up on me while talking after she gave me wrong info and I politely asked to talk to someone else because she said she was still new. All I needed was a tire but they did not care I was driving with 2 small kids in the rain on a donut they were very very rude and did not make my hard time any easier as I was panicking trying to figure out what to do. I had great service somewhere else and they fixed me right up☺️

Respond fast. Shuttle service was nice.

I don’t think that I will ever purchase a car anywhere else! The Honda sales team was patient, professional and thorough. They made sure all our questions were answered and always considered our comfort and concerns. When it came time for paperwork and getting out the door, the process was, by far, the fastest, smoothest, most pain-free experience we have ever had purchasing a car! Kudos to Mark Camparoni and Jason Raser! (And all else who helped!) *Notably, we have also used their service department since 2012 and they are top notch as well!!

Nice people but this place is always a circus. We've scheduled multiple appointments only to be told upon arrival that due to being busy we will most likely have a two to three hour wait. Buy a car from them but do not purchase their service plans.

Nice people but this place is always a circus. We've scheduled multiple appointments only to be told upon arrival that due to being busy we will most likely have a two to three hour wait. Buy a car from them but do not purchase their service plans.

I don’t think that I will ever purchase a car anywhere else! The Honda sales team was patient, professional and thorough. They made sure all our questions were answered and always considered our comfort and concerns. When it came time for paperwork and getting out the door, the process was, by far, the fastest, smoothest, most pain-free experience we have ever had purchasing a car! Kudos to Mark Camparoni and Jason Raser! (And all else who helped!) *Notably, we have also used their service department since 2012 and they are top notch as well!!

Keep scheduled appointments in stead of telling me service would take about 1 hour and then when I get there telling me it would be over 2 hours.

On October 10, 2018, I purchased a 2018 CR-V and the entire experience was excellent. David Kraning was the sales rep and was professional, knowledgeable and very helpful. I highly recommend AutoNation Honda to anyone purchasing a car.

Great and informative no pressure sale. Couldn’t have asked for a better sales team.

Our new 2018 CRV with 3000 miles quit. It required a new head, meaning a serious engine teardown. AutoNation Honda handled the service very well ; we have no complaints there. The breakdown is a concern but only time will tell if trouble with this car will continue or it was just a random flaw.

I felt good about this place when I purchased my 2011 Honda Insight from them back in 2015. Unfortunately, I wrecked the car towards the end of 2017 and it was deemed a total loss by my insurance company. I contacted Autonation to let them know that the car was a total loss....so I needed them to send the payment for the extended warranty that I purchased from them to the finance company to be used towards the unpaid balance on the car that was still owed. I spoke with Mr. Bowers in their finance department and he quickly mailed me a paper to fill out and return. I did so in March of this year. Took the paper all the way to West Knoxville, an hour from my home, and hand delivered it to be sire it made it there. He also sent me an email requesting the letter of total loss from my insurance company, which I sent back to him the very same day. A month passed. The warranty wasn't paid out. I contacted the finance dept again via phone and they checked into the situation. Said they saw where the paper was turned in, but no one had done anything with it to get the process going. The man (not sure who) said things were put into motion and to check back in a couple of weeks to see where things were. That was April. I called back on the 19th of May and spoke with Mr. Bowers again. Still no warranty pay out. He told me the email I sent was png format and needed to be jpeg. (Why didn't he inform me of that via email or telephone as soon as he received it? Instead, out of sight, out of mind. Ignore the consumer). I amended the email and resent the total loss letter in jpeg format within half an hour of speaking with Mr. Bowers. He actually told me to send it to Mr. Edmunds' email address (also an employee in the finance dept) because he knew how to handle this type of situation better and that he (Mr. Bowers) would call me in a couple of days to let me know how things were going. That was May. I called back in June and spoke with the finance dept manager Joel. He told me that the dealership has a lot of customers and it's easy to get overwhelmed with the amounts of paperwork they have to deal with. I told him that I understood, but I'm sure whoever got paid when I purchased the car didn't have to wait 6 months for that commission. He said he would get things going. Told me to call back in a week or so. That was June. I had my husband call back in July. He called and left several voicemails directly on Joel's business line. Joel never got back in touch with us. That was July. Frustrated, I gave up on the issue in August...but got tired of paying $255 a month on a car I no longer have. Especially since the pay off is only $1,700 and the warranty would cover $1,500 of that and also decrease the interest that I'm paying. So in Sept, I called and told the switchboard operator that I wanted to talk to the big person in charge. I wanted to speak to the biggest manager available at the dealership. She told me that would be the General Manager, Mr. Lynn. She told me to contact him, tell him my story and he definitely WOULD get it handled. She routed me to his business line and I got his voicemail because he was in a meeting with some company big wigs. I left a brief, albeit somewhat disgruntled, voicemail explaining my frustration with the lackluster service by his finance department. He never returned my call and the warranty STILL has not been paid out. Now it's October....8 months....8 MONTHS!!! since we started this cat and mouse game with this dealership...and we STILL haven't heard from ANYONE!!! Obviously, Autonation Honda West Knoxville has absolutely NO regard for their customers once they get their sell in the bag!! (I say customers and not clients because customers come and go quickly. The relationship between provider and purchaser is brief. Clients have long lasting, valued and repeat interaction with providers, not just treated as a way to make a quick buck). What a sad, sad way to run a business. The lack of respect and responsibility must be trickling from the very top of the chain of command with Mr. Lynn...all the way to the bottom with the clueless guys in the finance department who either don't care enough to file for someone's warranty pay out, or have no idea HOW to do their jobs. Except for that switchboard operator. Maybe she should be running the place because she is the only one who seemed to give a d@mn! If you want caring, personable, trustworthy service, DO NOT purchase from this dealership!

Mac did a wonderful job. He didn’t bug me, gave me the information to make a decision, took care of me. Carlos inspected my trade in and gave me a speedy fair price. Best place to purchase a car in East Tennessee.

Great dealership! We’ve loved our Honda’s and Autonation is the way to go!

AutoNation Honda did an exceptional job taking care of the air bag recalls on my CRV, the service rep, Oliver, answered all my questions and made me feel like I was the most important thing at the moment even though he had several others customers to work with.

We had a very pleasant and informative process of purchasing a car with Mahmoud Sadeq (Mac). He was very through in explaining the features of the car. My husband purchased a truck from him about two years ago and had the same experience.

Great service! Sean Fails was super!!

Excellent, provided rental car. Airbag took longer than expected but the end result was fine.

They do not listen to you or your demands (maybe they are stupid and forget). They talk down to you like you are an idiot, even though you have an engineering degree and know more about everything vehicle related that the salesman tells you. They refuse to let you leave if you let them appraise your car unless you buy another. I kept asking for my keys so I could leave and he would not give them to me, I told hime I wouldn't buy a car today, wouldn't let me leave. I told him I had a price limit that I would no cross, and when there car was more expensive, they would not let me leave. I had to just walk out or they would have kept me for more hours, I just wanted my car appraised. Thought I would be in an out in 20 minutes but was there well over an hour. Ed Pernick is a slimy, lying, con-artist. I would avoid purchasing a vehicle from here as much as possible. The Airport Honda people in Alcoa care much more about you than these people here. All I wanted was my old car back the whole time, certainly not a new vehicle, terrible salesmanship.

They do not listen to you or your demands (maybe they are stupid and forget). They talk down to you like you are an idiot, even though you have an engineering degree and know more about everything vehicle related that the salesman tells you. They refuse to let you leave if you let them appraise your car unless you buy another. I kept asking for my keys so I could leave and he would not give them to me, I told hime I wouldn't buy a car today, wouldn't let me leave. I told him I had a price limit that I would no cross, and when there car was more expensive, they would not let me leave. I had to just walk out or they would have kept me for more hours, I just wanted my car appraised. Thought I would be in an out in 20 minutes but was there well over an hour. Ed Pernick is a slimy, lying, con-artist. I would avoid purchasing a vehicle from here as much as possible. The Airport Honda people in Alcoa care much more about you than these people here. All I wanted was my old car back the whole time, certainly not a new vehicle, terrible salesmanship. Bought my Fit here a few years ago, and the salesman at that time, Butch, was awesome; haven't seen him here for a couple years. They must have fired him for having a soul.

While waiting for my car to have an oil change and inspection, the service advisor came over to me near the completion of the work and stated they recommended a new air filter and cabin filter. They were highly over-priced, so I declined those services since we can do that ourselves. No other recommendations were made. A few days later, I looked at the invoice and paperwork they had given me from my service visit, and there were several other important service recommendations listed that it said I had declined. These were not mentioned to me at all during my visit. When I called to inquire about these, I was transferred to the voicemail of the girl who had been my "service advisor." I just don't feel like this is good customer service. I'll be going back to the place where I was previously getting service done.

I have been having my honda serviced there since i purchsed it in i 2014 and the service department has been exceptional.i make an appointment,they honor it everytime.they review the details of the service and the repairs.. they also inspect the car while it's there definitely recommend them.

I was impressed with the speed of the repairs and the courteous staff.

Great service! My CRV was taken back at my appt time and returned 45 min later. Everybody here was great! Wouldn't go anyplace else.

I have always used Autonation Honda West Knoxville for my cars, maintenance, and repairs. They do a great job, follow up when necessary, and customer service is really excellent. I wouldn't take my beloved Element any place else.

2 hrs to change a battery and extra 30.00 to put it in! really???? will never go back.

AutoNation Honda was very professional in how they handled my routine oil-change service. At the end of the service, the rep provided recommendations for future consideration for other services.

outstanding deal on the car I wanted. the bonus was super low miles. I will do business with them again. The car was better than described!!!!! Thank you Auto Nation.

I had an appointment, yet it took the Service Advisor 10-15 minutes to check me in. Considering that AutoNation has 6+ Service Advisors on staff, I think that I could have been given more attention and waited on more expeditiously.

Great service staff and technicians. Eric was most helpful and professional. My CR-V was in and pout in record time. Thanks AutoNation.

Wanted to check out the dashboard indicator lights for fans and,defrost not working. 8 Defrost was fixed, but no other indicator lights.

I had my oil changed and an alignment done. They were so kind to do it late in the afternoon still.

I went to Rusty Wallace Honda with my daughter to find her a Honda the salesman and everyone involved could not have done a better job. We felt very pleased. I can lay down tonight and sleep because I know she is in safe vehicle. Thank You Rusty Wallace Honda!

Great people. Mahmoud was very professional and he never made us feel under any pressure. I bought a car for my daughter and I'm thinking to get my next Honda in this location.

Great first service for my Honda CRV Oscar is kind, courteous and professional. Will definitely be back.

Made reservation on line. In and out in one hour. Good.

great dealership! I have been coming here for five years and have always had wonderful service.

Had my van serviced yesterday. My service rep was Mike West. He is great to work with and I have referred others to him. He took care of me with warranty work and with my prepaid oil changes. Very friendly and a asset to the dealership. I have purchased 2 vans from this dealership and have had a good experience in both cases. If your Honda needs service, I would recommend this dealership.

I purchased my Honda in November, 2017. I was able to look at the various models and check out the features of each without a salesman hovering over me. I DO NOT like that experience. I was able to pick the vehicle I was interested in and when the salesman(sorry forgot his name) contacted us I was ready. We took It for a test drive and he pointed out all the information I needed. Bought the vehicle. 1st maintenance service yesterday 09/10/18 and it went very well. Staff was courteous, friendly and helpful. I was very satisfied.

Easy no pressure purchase and my salesman was excellent. If you want to buy a Honda you need to speak with Jonathan Stillwell at AutoNation. He handles internet purchases and he is fantastic!

All your staff is fantastic, but I deal with Eric. I have to have that one on one communication. He is very helpful, trustworthy and knowledgeable. He explains everything. I work my schedule around his. I drive from Seymour to have all my service done. I bought my car here and only bring it here for service. You need to praise Eric for his commitment to your company. He goes above and beyond. Excellent employees are hard to fine, but you managed to get one of the best. Thank you, Carrie Parker [contact information removed]

AutoNation Honda is one of the best car dealerships I've worked with. They are professional, quick, kind, and don't try to sell you on unnecessary things. I always work with Oscar and he is the best! Highly recommend AutoNation Honda for your servicing.

I had my car serviced and had great service. I'll be back!!!

Service is excellent! very personal and professional.

Good experience, satisfied with this dealer and service.

EXCELLENT SERVICE WHILE SHOPING FOR AND PURCHASING A NEW HONDA

I bought a used Honda elsewhere, which came with no cupholders. I called the parts department and spoke with Joe who could not have been nicer or more accommodating. The parts arrived quickly and when I picked them up and put them in my car, they didn't seem to fit snuggly. I pulled into service where, within a few minutes I had no less than 6 people helping me. We resolved the problem and I am now living in cup holder bliss. Fabulous service. Thanks to all.

Best service department ever...please see Joe Schober he WILL take good care of you!!

This Honda dealership has been servicing my 19 year old Acura since I purchased it 14 years ago.They have been through.efficient,reasonably priced,and always helpful whether I need advice,a loaner car ,a ride somewhere and always letting me know the progress on repairs.They have always told me before any work is done what problems may have been found in the course of a routine service..Geat people !

Eric, went way and beyond his job that everything was done satisfactorily. He is an asset to your company

Extremely rude and not helpful. Emailed GM about experience and never received an email or call back

I have bought several vehicles from this dealership and always used their service department. I really wouldn’t take my car anywhere else. Steve has always been helpful and courteous every time.

Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this

Always very satisfied with the service department.

I called for an appointment with AutoNation and was told what I needed would require about 1-1/2 hours. I was greeted nicely and did not have to wait. Everything was explained, the waiting areas are great, the service done promptly. I would recommend AutoNation.

Repair of sliding van door took 5 days because they scheduled the repair before they had the parts. I was without the use of my van for 4 days longer than I should have.

it was a great experience. they were polite and understood me. I​ would definitely go back there.

Not pushy , helpful. Shopping experience was excellent, salesman did his best to accomdate our needs.

Sales associates were very nice and helpful, they were not your typical pushy salesman, I went to the dealership and drove the car then went back 1 week later and bought it.... there wasn't any annoying phone calls during that week nor did I feel like the world was going to end if I walked out of the dealership w/o buying the car on my first visit..... thanks.

Grrat Service Dept They advise what service I need but never pressure me

I took my 2010 Accord in to get the airbags fixed because of the recall. They were fast to set everything up and called me when it was done. Overall took less than two hours from start to finish.

Had service and some repairs done on my 1997 CRV. They checked out the car, advised me Of possible problems and gave recommendations. They advised which services/repairs needed to be done now and which could wait till later.

Excellent and Efficient service at AutoNation Honda West! 35 minutes for oil change and tire rotation!

Brought Accord in for oil change and check. Needed transmission serviced. Honda took care of it. We are pleased.

I brought my 2009 Honda Accord in for service. Apparently mine would not be one to be driven 400K miles despite a new timing belt at 150K. I was having a recurring issue and after several repairs at various Firestone locations (AL, TN, FL) because it seem to always happen on long trips. Finally we brought the car to the dealer. At 179K miles I had a serious engine issue. We just paid it off in December! We immediately went car shopping. I looked online, found the car I wanted. The Accord was traded and purchased a 2013 Honda CR-V 44K miles. With that came a new loan UGH. My only complaint is that we were given ONE key. I believe the dealer should have swallowed the expense to provide me with a spare. I guess one has to purchase a new car from the dealer to be guaranteed a minimum of two keys.

We had a wonderful experience at AutoNation Honda. Our salesman Jeff was very polite and helped us get a fabulous deal on our new car. We were very pleased with our experience!

Great customer service and timely completion of service.

It was a great experience! I got the best price. The personnel I dealt with were friendly and helpful in the process of buying my Pilot.

I bought a certified used honda crv at honda autonation on parkside drive in knoxville tn 4 yrs ago. the sales process was pleasant, and the continued service has been outstanding. They have great folks there, both in sales and in the service department. I highly recommend this dealership.

I had a vehicle transported from another AutoNation dealership and the whole process was super easy. I worked worked with Michael Taylor and he was excellent. I feel I got a fair price for my trade in. I’m subtracting one star for the finance manager, I don’t recall his name but he is why people hate car dealerships. I said like 90 times I was not interested in purchasing the extended warranty and he would not drop it.

Great customer service and very happy with the work on my Honda CR-V

David Kraning, Joe in Service where we started, Sean (Sales Manager) and Glenn (Finance Manager) were all outstanding. David stuck with the deal and listened carefully to our needs and was immediately on any questions we had coordinating with every one of his teamates. This is the best team I have ever worked with in buying a car. No pushiness, great bedside manners and pleasant to work with.

Mike West is always helpful and accommodating! Thank you! Always a pleasant experience.

The only reason I did not give 5 stars was because I stood by my vehicle for 25 minutes before anyone even said, "someone will be with you asap". There were at least 6-7 service writers in the service staging area at the time. I still recommend this dealership because the actual service I had was done quickly and correctly. I also had a great experience with a salesman there, I did not purchase the vehicle there because they did not have a Certified Pre-owned in their inventory. Certified vehicles have an extended warranty, 7yrs or 100,000miles.

Mac was fantastic! I would recommend him and would drive from Georgia to purchase a car with him again.

Very pleasant and the technician was helpful and informative.

Excellent ........................ Care...............

Great service. Cleaned the car up and made sure my gas was topped off.

I went to the dealer to purchase a 2014 Cadillac SRX. that they had for sale online. The car was what I had been looking for and so I decided to go ahead and buy it. Then I got a big surprise. I told them that I had already got my financing from the credit union that had financed the last 5 vehicles for ,me and was putting 50% down and financing only 50% of the amount of the car. I was told that they could not let me take the car that day because the credit union was out of state! This was the first time in 40yrs of buying vehicles that I was told that. I was told that if I agreed to let them finance the car I could take it that day, but their interest was too high. They said that I had to wait till the check from the credit union came before I got the car. I gave them the down payment and left. I picked up the car 2 days later, and in the paper work that I received ther was a list from the service dept. that they had checked on the car..well they missed the fat that the battery had a dead cell and would not hold a charge. I got the next day and the car would not start. Called AAA and they came and helped me with the problem. Bought a new battery from them and the car is now just what it should be. I hope to be refunded for the cost of the battery which was $222.95. I am still confused about them not doing business because the financing was from a out of state credit union! I learn something new every day!! Other than this, the deal and the experience was fine. Thanks Jim Dalton

Took longer than anticipated, but service representative kept me informed.

Tire rotation and checkup before summer vacation this month

Prompt. Efficient. Good communication. Would recommend.

Excellent service. Very helpful and knowledgeable staff

While a little more expensive, my CRV always runs better and lasts longer when I have Honda Mechanics work on it. I've owned Honda cars for nearly 30 years and would be a traitor if I left now! Thanks to Mike West as well!

I love auto nation. Great service very efficient and very clean. Service dept is the best

I am very pleased with the purchase I made two years ago and with the excellent customer service I receive whenever I take the car to the dealer for maintenance.The employees in the Service department are very polite, they listen and always wear a smile.

A very good service department. I was late for my appointment due to a Dr.s' appointment running over but they worked me in with no problem. Nice waiting room with coffee and beverages. They also provide free WIFI. Pleasant staff, nice showroom.

After a rough start on a warranty issue, things seem to be heading in the right direction. Thank you!

Oscar in service was very friendly and helpful. And the team did that help appraised my car was very responsive toI.

Great experience! Great Price! Great salesman! True advertisement of vehicle.

I had scheduled my appointment and was taken on time. I had planned on an oil change but service rep reviewed my record and mentioned that I would need brake fluid and transmission fluid changed in the near future. I appreciated this and was able to add this service to my oil change. The time estimated to complete the service was very accurate. My service rep was out to lunch when my work was completed but my checkout was handled by another associate so I did not have to wait.

I was very pleased with our service this week. Both the service advisor & service director were very helpful.

Mike was very friendly and Jason got an estimate on selling my car back to them.

Very professional service byJoe

I am 71 years old and have owned 52 cars in my life time. I can say that my purchase from Autonation was the best buying experience I have ever had. Mac was excellent and the drive from Chattanooga was well worth the time.Arrived at the dealership at 9:15am and was on my way back home at 11:00am. Great price on the vehicle and on my trade. Would recommend this dealership to anyone.

Jeff Smith was outstanding! He bent over backwards to be caring and thorough. He made the process simple and efficient. Auto Nation Honda Knoxville rocks!

I had the normal odometer required oil change and tire rotation. Nothing out of the ordinary. But that's just the point! The reservation was made for my convince, The wait was less then 5 minutes. My service Provider was Sean Christopher F . He was pleasant and performed his job professionally. I was in and out in less then an hour. Thank you!

Worked with 2 excellent sales representatives Mark and Jeff. They were not only friendly and personable they were well so well versed in the options available on each vehicle they were able to explain the functions to a technically challenged old lady. I was presented with a great deal and never once pressured about anything. Who could ask for more from a dealership?

Fast, reasonable and always professional. Folks like Joe Schoeber, my tech guy,, are the reason I keep going back for all my service.

Excellent, the service writes was great, acted as if he was concerned about my vehicle and doing a good job(which he did

I had a very pleasant experience with the salesman, Adrian, as well as Adam and Joel. Neither of them were intimidating. They made me feel very comfortable from the time I arrived until the time I left the dealership with my new CRV.

Just bought a 2018 Pilot! Absolutely love it! The customer service all round was excellent! Best place to buy a car in West Knoxville! They go above and beyond!

Wanted evaluation of used Subaru Imprezia by 'my' mechanics (you all). Was given short shrift with a mere 40 minutes spent v. Was told up to 2hours to complete full car/engine/head faster check - got a short list of minor repairs and no rec on purchas until I asked further and was then told not to purchase given Subaru issues with same. New David Kraning was virtually useless; had no clue re: what I was requesting; spelled it out to him; I had to push to get rec. via him from mechanic who did a half-baked inspection at best. I've been a Knoxvilke Honda customer for almost 40 years - this experience SUCKED which will influence what I do with Auto Nstion Homda in future. This was a condition and safety request for a daughter's new used car!!! I am PISSED!

I had a warranty paint issue that they handled for me and Jason & Sean were great to deal with on every level. I would feel totally comfortable taking my Civic there for any of my service needs, oil changes, tires, etc. Thanks again guys!

Very helpful employees that answer any and all questions I may have. They are trustworthy and do a great job servicing my car. I can not imagine going anywhere else.

We had a great experience. Oscar in the service department was great. He was very helpful and went above and beyond. Would definitely go back to Auto Nation. ������

Service staff was very attentive and courteous while vehicle was being serviced.

Attentive service, pleasant to deal with, and good value.

I love them

Service rep was outstanding. I needed several things to be done before driving a long distance. He explained everything that would need to be serviced. Oscar was very helpful, and offered a shuttle ride because the repairs took a long time. Totally satisfied!

Chad was fantastic!!! He was efficient and so helpful throughout the entire selection and buying process.

Great service . Got in sooner than expected . I’ve been there 4 or 5 times and always got in and out in a timely manner

Worked us in for an oil change on a Saturdayy

Michael Tayor was the BEST internet Sales associate ever!!

I'm a real hard knuckle player when dealing with car salespeople, but I never had a better experience buying a car in my life, and this is the last car I'll ever buy. Carlos Diaz was polite, professional, and patient. I went in in full battle mode and quickly discovered they would take care of any concern I had. After a short back and forth on price and trade value, they came within $100 of where I wanted to be. That's a win. Another dealer I had been talking to told me that if I came out below a certain price I had gotten a good deal. I came out well below the number he named. Well below. When the business manager was closing me, he started the extended warranty sales bit, and I said I didn't want one. He didn't mention it again. I expected to spend a couple of days finding the deal and financing I wanted, and they did better than the financing I asked for, I was there for 3 1/2 total hours from parking my trade to driving away with the exact new car I wanted. This is a quality organization. I'm clearly very pleased.

Helpful service agent, explained needed service and prioritized the list so I could choose what was in my budget to complete that day. Informative without being pushy.

Great customer service. They had the car that I wanted at a good price. No pressure sales team. been there before and will return.

Worked w Ed P online and over the phone to negotiate the van and price. We was polite, professional and respectful throughout the process. I had a terrible experience buying a car back in the 1980's. I have vowed to never go thru that kind of torture again. Ed should teach a class on how to work with a customer for other salesmen of all professions. My husband and I felt like we were given the time and education we needed to drive and navigate the bells and whistles as well.

Great experience and very professional and knowledgeable sales staff.

Great experience, the process went quickly and the people were very friendly

They estimated me to fix my car too expensive. Which I will not going to be able to afford it. So, I brought my car to a mechanic and it was 75% cheaper. And my car is like brand new. That service advisers were very nice though.

Went for my first oil change for the HR-V that I bought from them. The service was great. I was in and out in no time. They have really great people working for them. I highly recommend this dealership, and love my HR-V. You should definitely stop by and test drive one.

The guys in the service dept were very nice and fixed my glove box very quickly! Excellent service!!

Very Nice. Always get good service. Sean Has always taken care of my cars and is very professional. Honda should consider themselves lucky to have him as an employee.

Very attentive staff and good service. No other issues.

Great facility and people. Joseph Schober provided great communication on my repair.

Excellent service and very friendly people. Very nice facilities and waiting area.

This was my first time bringing my new-to-me Honda to the dealership for servicing. They were efficient, pleasant, and informative.

Love my new truck!

Standard service and tire rotation. Got car in quickly and I was out in an hour. Great waiting area with snacks, coffee. Joe Schober my Service Advisor was very nice and attentive to my needs.

Great dealership to do business with.

Have had my van serviced here multiple times and have always had great service. Erik is great

Salesman was helpful. Business office was helpful offering choices, but not pushy. AutoNation provided best deal I could find. Buying a new car is not an ideal chore, but they were helpful and made it tolerable!

I have used Auto Nation Honda ever since I bought my car in 2018 and have always received good service. My battery light came on, I called one evening and scheduled an appointment for the next morning. It was the alternator and they repaired it in a timely manner giving me options on which alternator to buy. I was pleased with my service.

Automation has served my Honda for years, traded for mazda3, decided to have automation service it. Outstanding customer service by my service advisor, Sean Fields. He always goes out of his way for the customer. Quality of work was fast and precise, reasonable pricing.

Great service! Oscar kept me updated regularly on necessary auto repairs. Car was finished in a timely manner and even cleaned up ! Thank you Auto Nation for taking care of us!

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

I just needed a appointment for a regular oil change. The service department was very helpful got me right in on the day I requested. The service advisor Mike got me checked in. I waited for my car in the lobby. In a short time, I was out and on my way. Thanks AutoNation

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

Car had oil change and the recall fixed. Service was excellent-

Kenneth was our salesperson who was not pushy. He was very knowledgeable, professional and found us a car that was very affordable that met our needs. The rest of the staff was courteous & helpful in completing our purchase. Thank You AutoNation, we appreciate your efforts.

1st service at AutoNation people are very friendly and helpful, but when you're good your busy and need to count on about an hour.

My air conditioner was not working.. I stopped by Honda on a Saturday.. They checked my air conditioner and could not find anything. They thought it might be a leak I needed to watch. They did not charge me for their time.

My Honda Civic was in for its 30,000 mile checkup. Erik took care of everything. He was professional, knowledgeable, courteous, and answered all my questions. He's an asset to your company!

Michael was the BEST! Absolutely no pressure, super nice and knowledgeable about the vehicles. The no-haggle price was below the average, and included all the fees except tax, tag, and title which I loved. We love Honda vehicles, and we now have a new favorite dealer!

We’re very helpful and put my car on hold as I recovered from a wreck. Can’t thank them enough!

Ken was knowledgeable, helpful, professional and supplied an unbeatable price point. Thanks Ken!!

I have always had excellent service at AutoNation Honda and that is why I am a loyal customer and do business there and no where else.

I had a lot of work that needed to be done and I'm normally hesitant about going to a dealership, but it was quick, easy and in my price range.

I drove from ATL to Knoxville because they offered the LOWEST price compared to ATL. Not only did they significantly beat the price but the service was amazing.

They kept me informed on my car, asked questions what may have been done and listened if anything else.

Excellent Customer Service!! Job done well and on time.

Robin Anderson was my service rep. She did an amazing job and gave me the best customer service imaginable . She explained the service and gave me a business card so I could contact her with any questions. Great job!

Our daughter went in knowing what she wanted and Austin Smith and Glenn Quaint made it happen. Thank you for taking such good care of her!

All the people at AutoNation Honda were the best. The online salesman, Mac, was great. He knows all the CR-V features. He was amazing with the car. I bought the car in TN. , but live in S. C. Katherine Mayo knew all the paperwork that had to be done. So is so kind and helpful, smart too. Glenn Quaint in finance was also wonderful. It was a great buying experience. Hopefully, I won't need another car soon, but I will definitely drive 7 hours to go to Auto Nation Honda of Knoxville.

Excellent, service adviser, Joe, was outstanding. Quality of repairs was good and , due to car being brought in for a recall, a free rental car was furnished.

Mike Kay was excellent. No pressure but thorough and very knowledgeable. Went to buy a used CR-V for our 16 year old and left with that car plus a new 2018 CR-V for me. We’ve owned Toyota’s for 20 years, but now we love our Honda’s!

I was on the road with family when a warning message showed on my dash. I drove past them on the highway and called. They said: “bring it in”. I did, I was in and out in less than two hours with a repaired car. I would recommend them.

Great experience. Car salesman not pushy he was very nice!!! They even lended us a bow to surprise our daughter with her new car!!

Great experience. Easy car buying! Smoothh transaction.

I don’t normally bother with negative reviews, but this is one of the most notably bad experiences I have had as a consumer. I went to Autonation to look at preowned Honda Fits. After receiving no help while looking for 15-20 minutes I went inside to find someone. The salesman did not seem too enthused, but whatever, I just wanted a car. I made it very clear there was a specific number my wife and I were looking at in this situation and felt it was more than realistic. When the numbers were presented a “hard no” was given as the price was above what we were looking for....this is where it hit the fan. The salesman seemed to be in less than a wonderful mood judging by the two personal calls he took on his cell phone while going over things with us. His aggravation/frustration/anger became obvious at this point and he slung our DLs across the desk, which I caught or they would have been in the floor, and loudly (not yelling, but loud) told us “there’s the door” while slinging his arm in the air. All of this taking place in front of my 10 and 4 year old daughters. I hope they have cameras in the sales area because all of this was initiated with my wife saying “no” to the price. All of this could have been avoided by handing us our IDs, shaking of hands and an “I’m sorry, we just can’t go that low”...or whatever. The management’s idea of “resolution” to all of this not only happening, but also happening in the presence of my children was pretty much “this was already a good price”, a half-hearted apology, and a “talking to” for the salesman. I’m not unreasonable, I don’t expect something crazy in return; but I sure do expect more than that, especially with it happening in a professional setting and in front of my children.

The buying time was excessive but it was evidently a very busy day for the staff.

I recently purchased 2016 Honda CRV, regardless of the low mileage, they were much higher than anyone else, and I spent weeks researching this car. After an arduous 3 hour drive form Asheville, I decide to purchase the vehicle, out of necessity more than anyone there. I spent well over 25K, and do you these bastards sent a disabled person out on a 3 hour drive with an eighth of a tank of gas!!!!!!!! When I called to complain, their response was..." we don't fill the tanks of used cars" Can you imagine!!!!! Talk about bad customer service!!!!!

We purchased a 2018 Honda Accord Sport approximately 2 weeks ago. We stopped by a couple of weeks before as we were in Knoxville for an errand. We were greeted by Don Overall. I told him we were not buying, did not want test drive or look at cars. I wanted to "sit" in an Accord and a Civic. Just sit. We are short in stature and cars that sit too low are a problem plus the comfort of the seats are important due to a spine problem. Mr. Overall went inside, came out with keys, opened the cars, was very patient while we got in and out of the cars, gave us his card in case we needed any further information and we left. Two weeks later we contacted Mr. Overall and requested a quote on two different cars and told him we'd be there the next day. I saw a beautiful 2018 Honda Accord Sport on the showroom floor and fell in love. Comfort, seat goes up and down and back and forward, quiet, smooth, perfect for us. Mr. Overall knew everything there was to know about the different cars, patient beyond belief. All the people who were part of the sale were kind, explaining each detail. The best experience we've ever had in the purchasing of a car. I usually do not go with my husband to purchase a car. I hate the entire experience. As this car was for me and needed to fit me, I had to go. May I say that if you are a female who hates the idea of stepping on a car lot, try this dealership and ask for Mr. Overall. Pleasant experience.

I was over 322 miles on my warranty. $1,028 later, they tell me to call Honda and see if they'd help me out. They gave me the wrong number to start. When I finally got the correct number, I was told the dealership had to call Honda. A week later, this dealership said I had to call and get a case number. I called, got the case number and never heard anything from anyone. No one returned a call. I finally threatened to go to the dealership and tell every potential customer what was happening to me. I got a call back from the service manager. He said they submitted the paperwork but he honestly could've cared less. So, 5 days later I call corporate and was assured I'd receive a call back by the end of the day. Guess what.... No call. This is the worst customer service I've ever dealt with. There will never be another Honda at my house ever. Not even a lawn mower.

We have been a Honda family for over ten years and absolutely love our Hondas. Thanks for excellent customer service. I love that you care.

Service rep, Joe Aragon, was very polite and professional. He explained the amount of time as well as the cost, it would take to find the leak causing the trunk to fill with water. He was able to get my car back to me ahead of schedule. Later that day, I received an email to save 15% on repairs over $400 and $10 off an oil change - wish it was sent sooner.

Was there this morning for an oil change and tire rotation. I was forewarned it may take an hour to an hour and a half. So I set my appointment at 9am so I would have plenty of time to get to my 11:00 appointment somewhere else. I was checked in and in the waiting room by 8:50. 10:50 and I still hadn’t gotten to check out. I was late for my 11:00 appointment. An oil change takes 15 minutes, tire rotation, what, maybe 30? Even if they had to go a mile down the road to Toyota to get an oil filter or something, no reason this should have taken over 2 hours. EDIT: If I could give ZERO stars I would. DO NOT BUY the additional warranty from these people. I did, and have has to replace several parts on my own because they were not covered. I specifically asked if my upgrades were covered, because my truck has several of them. So far NONE of them have been covered and I had to pay out of packet to fix them. On second thought, just play it safe and don't buy ANYTHING from this place.

Kevin did the work and went over everything in great detail including mistakes made on my part (humorously). Outstanding. He and Mike made a great team. Will return in the future.

I had a FABULOUS experience with everyone involved in the purchase of my Van. Mack and the staff were patient with me and my family and were able to give me the deal I was hoping for. Thank you Honda for making it possible for me to own a brand new 2018 mini van

Need another key? GO HERE! Great price on getting a couple of keys made on a Honda Pilot. Purchased my own non OEM keys on amazon ($30 for 2) and they cut and programed them both for $75 + tax. Also while there they programed my auto up and down function on my pilot driver side window for free while they did the keys. It wasn't working before not sure why cause I got it used. Very professional and will be looking to them for future car purchases and service.

Happy with the service! It was done in a timely basis and I had a coupon so had a good price on oil change and tire rotation.

Couldn’t have ask for better service. Don’t know why you need more words when a few will do.

From the first phone call with Nancy who set up my appointment, the process was an excellent experience. The staff were friendly, helpful, and courteous. The service was unbelievably fast, and I was extremely impressed with the overall experience.

Very pleased with AC service on our 2008 Odyssey. Advisor Robin Anderson was professional, personal and helpful.

AC failed and brought my 2008 Odyssey to Autonation Honda. Got quick, fair, complete repair. Service Advisor Robin Anderson was professional, personal and helpful.

Shaun listened to my concerns. Discussed options. Set a timely appointment. Replicated the issue I was having. Replaced the defective part and was very friendly and assured me the issue would be rectified. You need a fleet of employees like him. TY very much Shaun for the great treatment and quality of service you provided me.

I had my car serviced at AutoNation and Oscar my rep was very helpful in seeing that my car was fixed. There was a concern after the repair and Oscar took the car and checked it back out and showed me what he found. Thanks Oscar for all your help.

Great experience! We bought a CRV EXL from Carlos, who was very professional and patient. As we have not owned a Honda previously, he had a lot of explaining to do. He responded quickly to my online inquiry and numerous emails and phone calls. Once in the car, he set up what was essential and thoroughly explained all of the features . I highly recommend Carlos!

I had a great experience at AutoNation Honda. After looking at my future car with one of their great salesman (Ed Pernick), he was extremely helpful in explaining all the options, but did not harass me with phone calls like other car salesmen have done. Again, when I took my wife by to see the car, he explained all the features to her. At this point, both my wife and I decided that this was the car for me. When I called and told him that I wanted to buy the car, he had everything ready. The car was detailed, and he had the finance manager ready to talk to me about the finance options. I really love the car. It was a great 70th birthday present. Since purchasing the car, I have several questions that the salesman has answered or gotten answers for me. Great customer service!

Service person was very pleasant, and went over details of the service done.

I purchased a vehicle from Autonation Honda in Knoxville TN last friday. I have to say I'm usually the worst customer in the world. Usually for good reason, but this day was the exception. The entire staff was easy to work with and very professional. I have never had a better car buying experience and I have bought A LOT of cars.

Joe was excellent, in and out as agreed, also the dealership was well kept

Engine emissions llght warning showing .Brought Honda Ridgeline in to have this problem corrected. Service advisor said light had been eliminated by technician .light was out but re-appeared 35 miles away from dealership.Scheduled 2nd appointment for this problem March 21, 1:00.

Awesome experience. Great communication via e-mail. I could work many details during busy travel schedule. Felt like the bent over backwards to accommodate.

like the car and price auto nation was great would recommend anyone to give them a shot

The service was a pleasant experience. They were prompt, polite and efficient servicing my recall issue.

My service at Autonation was done promptly at appointment time. The staff was friendly and efficient .

Just bought a 2005 Honda S2000 from AutoNation Honda. I sell cars for a living so I am very critical of dealerships. I must say my customer service with Carlos and the dealership was above expectations by far. Additionally, they sold me a very good vehicle that is in top shape for the year. I drove 7.5 hours one way to this dealership for my vehicle and would definitely do it again.

I recently went to Auto Nation Honda for a recall service and they treated me wonderfully with a free rental car while my car was in in the shop the lady who greeted me and got everything situated was such a delight! I can't wait to go back !

Knowledgeable and friendly service. No wait time for drop off and quick check out.

I had a great experience at WestSide Honda. Everyone was friendly and helpful.

I purchased a new 2017 Honda Civic a week ago. Upon arrival at the dealership, the salesman Ken approached us. After telling him what I was looking for, he walked the lot with us showing us several options. Ken was very very patient and explained every detail to us. After deciding upon the Civic, every person I dealt with went above and beyond to explain the procedure and satisfy me. We ended up leaving after the dealership closed and everyone involved was extremely kind and patient. The following morning, Joel from the finance department called me, congratulating me on my purchase and asked if I could come in to sign more documents because after reviewing my contract, he had found me a Better Rate with Lower Payments! I applaud each person that I dealt with, including (again) Ken, Sean, Sam and Joel and a few more that I didn't catch their names. I will absolutely share my experience with my friends and I am forever grateful and plan to be a forever AutoNation customer. I Love My New Car! Thank You AutoNation!! I give you 5 stars!

I've dealt with sales people before but this was the most enjoyable experience! I didn't feel pressured, or rushed. It was very smooth transition but most of all I actually enjoyed spending my money!