didn't know what she was doing.didnt even try to give me a deal.i was very disappointed.

Very polite and professional! Gave great advice on my car and did a job well done!

Very good experience in the service department. Christian Elwood, one of their service counselors, was pleasant as well as businesslike in taking care of the issues with my vehicle. I would recommend AutoNation Service Department as quick, efficient and respectful of your time .

I had to have some transmission work done on my wife’s mini van and Austin Lee was awesome! Will definitely be back to work with him.

Great AutoNation location. Austin was very kind and professional!

Took our Honda Pilot in for a simple repair, the hatch lock would not release. After checking the 'error code' the estimate to replace a sensor was an astounding $500. After some soul searching, agreed to go ahead. Upon replacement of the sensor, another 'error code' indicated the need for a new motor for $600 more. Upon replacement of the motor, there were additional 'error codes', and they determined the electrical system needed repair. The hatch still does not work and the dealer charged us $500 to get the car back. Be advised that Honda in West Knoxville does not do repairs, they read 'error codes' and prepare estimates for additional charges. They will not repair problems, but will replace parts which may not be necessary and may not fix the problem.

though I bought my crv in a different town I always take it to Automation for maintenance. Absolutely love Joe , he keeps me well informed on any findings and gets my car in and out in a very timely manner. When out son needed a new car a couple of months ago we sent him there and he was able to find the perfect car and was treated very well. Thanks AutoNation!

Fast service, helpful staff and reasonably prices. What more can you ask for?

Best experience at a car dealership EVER!! Cody and Austin were just the bee's knees. They have gained a loyal customer.

Not the place to go for an oil change. Told me today 2hr 45 min wait. Told me best to make an appointment. I purchased oil changes when purchased car, but it does me no good to have to make an appointment easier to go to Valvoline. Canceled the 10 oil changes that I purchased when buying car and had to pay $50.00 cancelation fee.

Customer Service is incredible. They listen to your concerns and answer all your questions. Service Department is the best.

AutoNation of Knoxville is excellent. From the moment I contacted Savannah Beals I was amazed at the high degree of customer service. Cody Underwood is very knowledgeable and answered all my questions. I am very thankful to them. I love my new car and I would highly recommend them for service also! Thank you AutoNation of West Knoxville!!

Straight lied about oil leak

Service from start to finish was flawless. Christian was the service writer that took care of me. Went in because my 2015 Honda CRV was having intermittent starting issues. They diagnosed the problem within 30 minutes and had a quote in hand. Autonation Honda of West Knox had me up and running, like new, within two hours of bringing my vehicle in. I have nothing but kind words to say about the staff and technicians. Great work

Very friendly and amazing people!

I never like waiting to have my oil changed and tires rotated; however, I found myself having to wait (no fault of AutoNation). The wait time was great and so was the customer service. Very nice young man. Very pleasant experience.

Most people dread the car buying experience. I am one of those people as I had only ever bought a car in cash in the past, so I had never had a car payment. Almost like magic, I ended up completing most of my purchase online. The car was literally there waiting for me when I showed up, I got shown the features, and I was on my way after some paperwork. Brock was very responsive via text, and when I had Katie in person, she was enthusiastic and knowledgeable. Steve was also kind, and the whole situation was low pressure. It was probably the world's worst timing for car buying, but they made it a great experience.

Had our 2017 CR-V serviced due to a noise that seemed to be coming from the right front wheel. The service folks were very accommodating, kind and considerate. They found the issue quickly and repaired our vehicle in a very timely manner. Auto Nation has always treated us well, from the point of purchase thru our latest service experience.

West side Honda and the crew member that took care of me was Joe Shober and he was absolutely top notch and they had me in and out of there quicker then Peyton Manning can throw a touchdown pass! Thank you Westside for being outstanding!

Needed to purchase two Honda HRV’s for my business. Called today and the dealership would not honor the advertised price on their website. Quoted a price thousands of dollars over the advertised price but threw in some added protection plans that were of no value to me.

Easy to schedule, maintenance work appears to be done well, and cost was exactly as quoted. Work took a bit longer than estimated but that happens and is why I sent my 16 daughter that drives the car to take care of it.

Another great visit for service at AutoNation Honda in West Knoxville, TN. Service Writer George "Junior" Teffeteller was fantastic to work with once again. He got me in and out quickly and the Service Tech did a great job on my vehicle.

Joe continues to do his best to take good care of our cars.

I accidentally came on the wrong day, and Nick still took care of me. He was very informative and not at all pushy. I highly recommend!

The men who serviced my car and spoke to me over the phone were great. They explained everything to me and were very nice when I went to pick up my vehicle. They’re awesome. However, the woman at the front desk was extremely rude to me every time I interacted with her, both over the phone and in person when I picked up my car. I’m trying to be understanding and say she was just having a few rough days… but I wish the face you see when you first walk in the door was a bit more polite. Her tone and attitude do not represent this location of Honda well. All in all though, as far as my car, I am happy with my service.

Very good experience. I was treated well by a professional from the service department. My car was ready in less than an hour and all my questions were answered! Thanks Honda!

Best price. No hassles.

I scheduled routine service for my vehicle and was met promptly Austin Lee who told me that the service requested would take around an hour or maybe an hour and a half. The wait area was clean and comfortable and service was finished as promised and Austin explained what was done and the checks that were completed. Good service and friendly staff

Needed an oil change, everything was quick and easy! Thanks for helping me out!

Joe Schober is great! Took care of all my vehicle needs!

Great experience all around! I love my new car!

I used to work with Mike for years but I have a new person that I work with. It is Joe. He is excellent just like Mike (who retired recently). AutoNation Honda is #1 in maintenance and service!

My service rep was Brad aka “tallguy,” he was friendly and helpful with replacing a tire that I had purchased previously. On my scheduled visit, I was informed my tire was out of stock and to call back in a few days. Brad contacted me on Christmas Eve to followup on the tire to let me know it was in stock. Thank you for being great during the holiday season.

Great and quick experience

Savannah in sales and Nick in service went way above and beyond to accommodate us with the purchase and service of a new van we bought. Highly recommend using them if you can.

Excellent buying experience! Knowledgeable and courteous people … no hard sales pitches from the sales rep, manager, or financial service rep. (Brian, Adam, & David). Very pleased with my purchase and AutoNation Honda West Knoxville!

They did a great job, very friendly, and professional. Would recommend.

I had a wonderful experience here! Everyone I worked with was very friendly and accommodating. I left feeling very happy about my car buying experience.

Will and Samuel provided an excellent customer experience through every step of the way.

I took my vehicle in for service. Mentioned multiple times I had the Auto Nation Platinum warranty ....get a call that they can do the same work I had already done "out the door for $1305" ...After baulking the come back with" all has been approved except the spark plugs as they are a wear and tear item". I reminded them that I just put ne coils and plugs in....Money grab at best.

Great place!! Joseph was excellent. I will definitely recommend anyone looking for a vehicle to go here.

I took my car to this dealership at the end of one summer because my AC was broken. One of the service guys, whose name I do not remember, got in my car, tried to turn on the AC, felt the fan blow (not the AC), and told me it wasn't broken. At the beginning of the next summer it became painfully clear that my AC was absolutely broken, so I took my car back to this dealership where things only got worse. Salesman Brad condescendingly referred to me as "sunshine" instead of my name and tried to overcharge me by $1,500+ to have my AC fixed. I waited at the dealership for ~6 hours and after deciding to not have it fixed when I was quoted $3,600 for the service, Brad claimed to have convinced his manager to let him lower the price to $1,900 if I got the service done before the end of the month. I took my car to a specialist for a second opinion where I waited 1 hour for the same diagnosis and was quoted $2,100 with no time constraint. Thankfully Brad was transparent enough that I never trusted him, but now I don't trust the dealership at all since the service department clearly benefits financially if they can convince you to overpay to have your car fixed. I strongly urge anyone who isn't car savvy to find a Honda specialist they can trust instead of going here where you may be preyed upon by salesmen. I never write negative reviews which is why I waited so long to actually write this one, but it still angers me that the first salesman thought I was too dumb to know if my AC was broken or not, and the second one thought I was dumb enough that he could weasel almost two grand out of me.

I set my appt with west Knoxville for an oil change, as I had purchased several in a package from Autonation Subaru in Spokane Wa. When I got to Autonation West Knoxville, the said I did not have the oil changes I. Their system. I called Autonation Knoxville and they said they were unable to transfer the oil changes I had purchased. Autonation West Knoxville then said the would service my vehicle at no cost because of the mistake from Spokane Wa. 5 stars West Knoxville. Autonation, 1 Star Spokane Autonation.

Great staff and professional service

Very professional staff and my salesman, Brian, was fantastic!

Arrived for my 7:30 am appointment for an oil change and a few other minor items. Was out by 9:30 am and less than $75.00 with a full explanation of findings. Great service department!

I had not bought a brand new vehicle since 1999. One of the reasons is salespeople can be so pushy. I've walked out of dealerships countless times just because of the Sales tactics that are commonly used. NOT AT AUTONATION HONDA in West Knoxville! Katie S. was my salesperson. She was amazing. It all started with a phone call 200 miles away to AutoNation Honda where I was looking for the hard to find Honda Odyssey Elite. From that point forward Katie S. was so helpful. ZERO pressure to buy. She wanted to help me with what I wanted in a vehicle. She was not pushing a agenda. That sold me right there. After the 3.5 hr drive, I arrived and did not have to wait to be seen at all. She took me right back, we did the paperwork, financing came and visited with me, which they were all very nice and not pushy at all. When it was all said and done I left very happy. The next day, Katie S. followed up to check on me, which was very nice. I Highly recommend AutoNation Honda West Knoxville for your next Honda purchaseA Ask for Katie S.

Absolutely the best dealership around!! No hassle whatsoever, they were patient with my wife and I about choosing the right car for our needs!! We dealt with David. He was fantastic,informative, and extremely knowledgeable about our car. I highly recommend these guys!!

I had not bought a brand new vehicle since 1999. One of the reasons is salespeople can be so pushy. I've walked out of dealerships countless times just because of the Sales tactics that are commonly used. NOT AT AUTONATION HONDA in West Knoxville! Katie S. was my salesperson. She was amazing. It all started with a phone call 200 miles away to AutoNation Honda where I was looking for the hard to find Honda Odyssey Elite. From that point forward Katie S. was so helpful. ZERO pressure to buy. She wanted to help me with what I wanted in a vehicle. She was not pushing a agenda. That sold me right there. After the 3.5 hr drive, I arrived and did not have to wait to be seen at all. She took me right back, we did the paperwork, financing came and visited with me, which they were all very nice and not pushy at all. When it was all said and done I left very happy. The next day, Katie S. followed up to check on me, which was very nice. I Highly recommend AutoNation Honda West Knoxville for your next Honda purchaseA Ask for Katie S.

Very responsive to all contacts and questions. Easy to deal with. Thank you for an excellent experience.

Always very courteous. They got us right in even though we were running late for our appointment. We were having warranty work done and we were in and out in about a hour and a half

Brandon did a get job.

Continued good service from this dealer. Wait time is average to good. Pricing seems a little high at times but aren't most dealers. It's worth a little extra to me to know you are being taken care of. Allow a few days if you want an appointment because they are booked up a lot. No bad experiences with this dealer in the three years I have been going there.

I can not stress how wonderful and great this dealership is, they go above and beyond their way for your needs! Great staff and perfect surroundings. I would give it a 100 star rating if that were possible!!!

Once again, exceptional service from Danny Lee and staff. I was provided a rental car for the day (in lieu of an available "loaner") while they worked to diagnose my car. It was "all hands on deck", as they didn't give up until they identified the issue. The talented and experienced mechanics, especially Nick, resolved my problem and I was on my way, no hassles. I've found my new dealer and, from my experiences, can highly recommend them to you.

They made it very easy to find a good dependable car for my husband to drive to work. I would definitely recommend them and will for sure use them if I am ever looking for a vehicle in the future.

I hesitated about whether I should pay the extra for the service package. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the service package just because. The second the little wrench popped up on the dash, I called the dealership. I have a bit of phone anxiety but the woman I spoke to was wonderful and set up an appointment that was convenient for me and told me not to worry if I was a few minutes early or a few minutes late, that we’re all subject to the whims of traffic. She put me at ease completely. Immediately upon arriving I was greeted warmly and spoken to like a person, not just another customer with another vehicle. I was encouraged to sit and relax and offered snacks and drinks while I waited. Instead of stressing, I found myself relaxing and getting into a book. I expected to be called over the loudspeaker or texted when my vehicle was done. Instead, the gentleman who had checked me in Remembered what I looked like and came to get me personally. I texted my husband before I left and told him that I’ll never again change my own oil in a dirty driveway or changing my own alternator on the side of the interstate, from now on we’re getting the service package on every vehicle we buy. The level of customer service and professionalism displayed put me completely at ease and made a customer for life.

I hesitated about whether I should pay the extra for the service package when I bought my van. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the service package just because. The second the little wrench popped up on the dash, I called the dealership. I have a bit of phone anxiety but the woman I spoke to was wonderful and set up an appointment that was convenient for me and told me not to worry if I was a few minutes early or a few minutes late, that we’re all subject to the whims of traffic. She put me at ease completely. Immediately upon arriving I was greeted warmly and spoken to like a person, not just another customer with another vehicle. I was encouraged to sit and relax and offered snacks and drinks while I waited. Instead of stressing, I found myself relaxing and getting into a book. I expected to be called over the loudspeaker or texted when my vehicle was done. Instead, the gentleman who had checked me in Remembered what I looked like and came to get me personally. I texted my husband before I left and told him that I’ll never again change my own oil in a dirty driveway or changing my own alternator on the side of the interstate, from now on we’re getting the service package on every vehicle we buy. The level of customer service and professionalism displayed put me completely at ease and made a customer for life.

I have never and will never take my car anywhere else! The service is always top notch and everyone is always very helpful and kind. I never feel like they’re trying to talk me into unnecessary services.

Working with AutoNation Honda West Knoxville was a smooth and easy experience. Specifically, David and Savannah were especially helpful! They were very nice and made the process as smooth as it could be. I would recommend this dealership if you are in the market for a new Honda!

Customer Service was outstanding from Ken Kauffman, our salesman, who went out of his way and even came in on his day off to insure we had a comfortable and trustworthy buying experience. He is most knowledgeable, professional, and friendly.

AutoNation Honda was a pleasure to deal with, especially our salesperson Cody Underwood. With the inventory shortages, it is not easy being a car shopper in 2021. But Cody, and the team, were very responsive and helpful, including a ride from the airport on pick-up day and post-sale follow-up on a missing accessory and some paperwork.

Check-in was smooth, friendly, but professional. Vehicle went right in for regular service. We were kept informed as to what was happening. Everything completed in timely manner. Got a discount without asking.

I was in Knoxville from out of town for university of Tennessee graduation. On the drive to Knoxville I experienced some trouble with what I was afraid was the brakes on the car. This was last Friday when there was very bad weather with storms & tornadoes across Tennessee. Needless to say I was very nervous of driving back to Memphis in the rain with maybe bad brakes. (Ih forgot to mention I am a 74 yr old woman with another 74 yr old woman on this trip). We decided to stay an extra day til the weather was better so that Saturday at 11:30 I decided to go to the Honda dealer to have my car checked out. The service dept & Austin Lee in particular were so nice & kind to me & made sure I was taken care of. They got me in & checked the car &determined I did need brakes & a few other things. Within 3 hours I was on my way back to hotel with a very positive feeling about driving back home the next day. I felt very secure in what they told me I needed & as equally secure in the service they provided. Mr. Lee was so kind in making me feel better about the situation & that they would be able to take care of everything. I just felt so relieved when I left the dealership that afternoon. Usually my husband takes care of the cars but he was not with me & I was very nervous about driving the car home with bad brakes. Thanks to Austin Lee & Parkside Honda I did not have to!

They take good care of you from the first call to the actual visit and to the end .Everyone is pleasant and helpful to your car needs There is clear communication with you about your vehicle. Their business is clean and comfortable. Thank you !

It was amazing in the fact I’d just bought a Honda CRV from McMinn motors. My son noticed a slight shudder in front left side while only going about 20-26 mph. I went to the Honda location on Callahan Dr….. MISTAKE the guy was VERY RUDE no help what so ever. I called the West Knoxville location and a “cheerful young lady” heard my situation and about to travel 2100 miles and was scared could someone help me there? This Young lady asked if I could be there within 40 min. I said I’m on Callahan- I’ll be there in 20 min. 😇 She instructed me to talk with a young man named Austin. This young man confirmed that my Transmission was needing some attention. They made SURE that shudder was gone. Did the screen/filter and continued to check on me, update me and made sure all was taken care of. McMinn was also very accommodating by adding there account so that my total transmission change was an arm or a leg. As it turned out West Knoxville AutoNations pricing was great considering I was limited getting home after buying this used car and the staff was a complete relief in my time of panic!!! Thank you ALL and Austin thank you for hearing my worries and following up 3 days later to confirm all went well and that I was home safely. God is good!! 😊😇

Service time was over 2 hours for a scheduled oil change. No periodic updates on why it was taking so long. If I had not prepaid for this service I would not return.

I was having air pressure lights coming on and could not see the cause of it on the tire. I brought it in and the tire was taken care of quickly. A nail was in it and the leak was so slow that it took a couple months for it to cause the monitors to sense the leak. Great service.

Really helpful to me and very nice

Great experience buying from this dealership. I would highly recommend them.

Gave these guys 5 stars because they are open on a Sunday, which all car dealerships should be open on the weeken. Most people can't look at cars during the week so being open on a Sunday was nice and appreciated. Also the car salesman was nice and helpful.

Ask for Jon Krandel. He’s the best.

Brad aka "Tall Guy" was extremely helpful with my routine car maintenance as well as considerate of my time. He clearly explained additional work I would need in the future, but he did not pressure me nor deploy any tactics to get me to complete them today. Overall, AutoNation Honda provided wonderful customer service and an easy atmosphere inside to wait. I will most definitely be taking my car there in the future.

Don't buy Honda odyssey 2022. Air bag impacted by it self. Very worst car maker.

Depending on what you're getting done I'd suggest going to a dealership for your car work. I got an oil change, and they gave me a whole rundown of what in my car needed to be redone, replaced, and fixed. It was a premium treatment with free snacks and great customer service, however I wouldn't suggest getting all of your work done at a dealership unless you can afford it! Other than that though I had a great visit.

Great place for parts and service on your honda.

Never ever buy new honda odyssey 2022. Air bag default. It's impacted by it self. Company does not take any responsibility. They just fixed it so I can tread it. make other people life in dangerous. First of all very rude people in auto nation knoxville. Very Very worst service. Unfortunately I have to give one star to right somethings otherwise I put -1 star.

This is a great dealership. I called 15 dealers looking for the Ridgeline we wanted. This is the only one from Tennessee to Georgia to South Carolina that did not upcharge for the truck. Some dealers were at $6,000 over MSRP (Cookeville Honda) and other as low as $1,000. The experience was extremely smooth and quick. Ed Pernick was our salesman and he was wonderful. Very knowledgeable and courteous. Absolutely no pressure! He even sent us a quote by email that stood when we arrived at the dealership. No hidden costs or fees!!! He said Autonation has decided as a company not to upcharge for new vehicles during this time of shortages!!! Wow, how unusual in these days of supply line issues! If you are looking for a new Honda this is the dealership to buy from!!! Ed has called to check for problems and to answer any and all questions we have on this high tech truck. Great service and follow up!

Fast friendly service. Sam made selling our Kia back easy.

Drove 3 hours to pickup a great deal on a used minivan. The sales team was great about working with me over the phone and having everything ready to go. Even the paperwork was already filled out. Literally sign and drive. Great team and awesome to deal with.

I bought my car from them a month ago, and Savannah was very nice and very helpful. However and trying to get in contact with her and the finance department, I have not been able to get a hold of her even when leaving voicemails, and the finance department is very rude and hateful when just asking very simple questions. Mainly David. Love my car but good luck dealing with them.

Easy to schedule service, our service advisor Joe Schober. told us just how long it would take, and the work we done correctly. Everyone was very nice.

Good service

AutoNation Honda routinely exceeds my service expectations! ! Thank you Service Mgr. Joe! Thank you AutoNation Honda!

Came in from out of town to buy a car. Salesperson Katie was super helpful and we handled most of the transaction over the phone as I drove up. All that was left was signing the paperwork and I was on the road. Great experience.

Despite having an appointment for an oil change and tire rotation, the wait was about an hour and a half. This type of basic service shouldn’t take that long.

Excellent service department and friendly, knowledgeable staff. Joe always makes sure that I know my options and to help keep costs within my budget. I would definitely recommend the service department. For best service, schedule an appointment.

Autonation Honda is now forcing its customers to buy unwanted services! I was all set to purchase a new car here, but my invoice included "optional" 3-year Appearance Protection, Tire & Wheel Protection, and Window Tint. I asked to have these removed and was met with a firm "No"! So they are forcing us to pay an extra $1,500 for unwanted services. I would have even caved in on the tint, but was told I have to buy the 3-year protection. So did they care that they lost a sale over $1,100 phoney coverage? Of course not. Their response was to shop elsewhere. I don't blame the salesman. He seemed nice enough. I blame what is apparently a greedy corporate policy. I've been dealing with Autonation Honda for three months now and I believe they don't care about making the customer happy. If you're not happy, they ask you to move along so they can try to take advantage of the next in line. I contacted the General Manager about my concerns before posting this review. I got no response from him.

Brad took good care of me when I got my van serviced recently. They are all professional do a great job .

Their service is excellent

Autonation Honda is now forcing its customers to buy unwanted services! I was all set to purchase a new car here, but my invoice included "optional" 3-year Appearance Protection, Tire & Wheel Protection, and Window Tint. I asked to have these removed and was met with a firm "No"! So they are forcing us to pay an extra $1,500 for unwanted services. I would have even caved in on the tint, but was told I have to buy the 3-year protection. So did they care that they lost a sale over $1,100 phoney coverage? Of course not. Their response was to shop elsewhere. Unbelievable! I don't blame the salesman. He seemed nice enough. I blame what is apparently a greedy corporate policy. I've been dealing with Autonation Honda for three months now trying to purchase this car and now I believe they don't care about making the customer happy. If you're not happy, they ask you to move along so they can try to take advantage of the next sheep in line. I contacted the General Manager about my concerns before posting this review. I got no response from him.

VERY DISHONEST PEOPLE ! THEY ROUTINELY ADVERTISE VEHICLE THEY DO NOT HAVE , FOR PRICES THEY DO NOT WANT TO SELL THEM FOR . THEN PLAY STUPID !

Nice salesperson. They had some used cars. I did not see new ones.

Service performed competently and completed more quickly than I was told to expect.

The service associate Danny was really helpful. It took a few hours for an oil change. I dropped off my car at 7:45am and it was ready around 12:30pm.

Great service department. Mr Lee was very courteous, friendly, and helpful. The work was completed timely. Appreciated the snack tray!

Danny was super helpful, speedy and knowledgeable. We were getting ready to leave town and started feeling a vibration in the front end. He was able to get us in the very next day and our problem was solved. Smooth sailing all the way.

The best used car purchase I've ever experienced! I will return too Autonation Honda of Knoxville again.

Honestly the best car buying experience I have ever had. No one was pushy nor did they try any unethical sales practices. Every one was friendly including the sales person, the finance guy and the manager that came out to thank us at the end. I would definitely recommend this Honda dealership to anyone looking to purchase a new vehicle.

Brian Patrick is the best sales person I have dealt with, hands down. Not too pushy, knew his stuff, very kind and courteous. They all went out of their way to make us feel welcome and informed. The HR-V I purchased is fantastic as well!!

The best car buying experience I have ever had. Friendly non pushy staff. We were able to get exactly what we wanted. I would highly recommend this dealership to anyone.

Brandon was awesome. We bought our second car from AutoNation today. Would definitely recommend checking out AutoNation.

Buying process was a bit long. But the online appraisal was 19500, we sold for 20k .

We had a great experience working with Brian Patrick. He was professional, very helpful, and efficient. We highly recommend working with him if you need to purchase a car.

Autonation Honda is my go to place for servicing my 2007 Ridgeline. I trust them to keep my truck running in tiptop condition and have not been disappointed. Junior Teffeteller was my service manager. He took great pains to ensure my truck was repaired properly and kept me informed about the progress of this multiday job.

We went ahead and purchased a vehicle at AutoNation in spite of some poor customer service we experienced in the process. We would have given this review only one star but we actually like the vehicle. First, the sales person seemed reluctant to show us the features of this car. Then after we saw it in the afternoon, we came back in the evening to buy it and this process was the absolute slowest one we've ever been a part of. We were at this dealership for hours. Twice I had to go search out somebody to please move this along. Both times I found the salesperson or the financial person just hanging out with the document we needed in their hand, in one case in an office chatting with other staff. Mind you, we could not see even one other customer in the place. So, no, we don't plan to ever buy another vehicle here. We're not even sure we want to bring this one in here for service.

These guys are totally professional and completely take the guesswork out of diagnosis / repair of my Honda Pilot. The process of check-in was easy and the guys that greet customers and initiate the process are knowledgeable and friendly. The folks inside the dealership fed me coffee and snacks to the point that I threatened to never leave. My Pilot has almost 300,000 miles and still runs like new! Great job AutoNation Honda!

If I could give 10 stars I would. During a move I had a spark plug blow in my car and ended up going to this dealership. Joe Shober was able to make sure we were taken care of and could make it to my destination that day even though they were understaffed due to a holiday weekend. If Joe was not able to get us taken care of I would have had to leave my car and take a rental car for several days and hundreds of miles.

Great service and very nice staff! We will definitely be back!

Excellent Service

One of the easiest and less stressful experiences! From my salesperson, Katie, to the finance team, I felt comfortable and well taken care of! I will recommend Autonation to everyone looking to buy a great car!

Quick service for my oil change.

Purchasing a vehicle at AutoNation Honda was fast and painless! The sales person had all my paperwork and my car ready when I arrived at the dealership. It was a refreshing experience compared to past car purchases!

The Sales staff were very efficient, friendly, and capable. We had no problems and were impressed with the sales man. He was a hard worker and made the transaction pleasurable.

I just purchased a vehicle. They went above expectations to assure the vehicle was in proper working order after my purchase. Very courteous and accommodating staff in all areas. Highly recommend.

This whole group is so helpful and courteous. I would highly recommend them to anyone.

I had scheduled an appointment but wasn't able to get there. Junior worked me in the next day and got everything taken care of, and Kayla, the shuttle driver was great bringing me to and from as needed. Excellent service!

Joe is very friendly, honest, knowledge and reliable. I got serviced and very happy and will continue to go there. Tks.

We purchased a car a few days ago, anew Honda Accord. I was not planning on buying a new car with current prices and shortage of choices, but things happen 😬 Vehicle shopping is already stressful enough. I always do my own due diligence before purchasing, We meet Ken Kauffman who went with us to test drive it. No pressure just pointed out all the features. I love Hondas and this would be my 5th. Never did we feel pressured and he addressed me as well as my husband. I will walk away in a heartbeat if a sales person only talks to my spouse. We looked at a couple of used ones and then left to grab some lunch. After lunch we decided to purchase the car. Ken was on his way out to sign final papers on his house and put us with Paul Blais, like Ken he was extremely attentive but no pressure. Everything went great and for once I did not feel exhausted after purchasing a vehicle, but felt extremely satisfied! Thank you Ken, Paul and all staff members. We highly recommend AutoNation for your vehicle needs.

Will saw our car listing on Facebook and paid us top dollar for it! Absolutely easiest car sale ever! Highly recommend Will and AutoNation!

Great cars. As Ishiro Honda always spoke of, also great value. But here's the question: Have Hondas all of the sudden become disposable vehicles? Cars with an expiration date? The low rating reflects the fact I stopped to have some minor service on my vintage Accord, (leaky moonroof, stuck electric window ....) and was told they no longer serviced older (20 years or so) vehicles .... They don't carry the parts. Nor are they willing to source them. I've never heard of a factory dealer not servicing their cars! I get it. It's far more profitable to sell a new car than to fix an old one. But other marques maintain vintage vehicles .... Porsche for one developed and provides their Classic Factory Restoration in Georgia. (By the way, their 718s are superb also.) Great cars are worth maintaining. And a nearly pristine 1989 Honda Accord LXi is a great car. Honda, you make cars that last. Service them. My two cents.

Absolutely the best car lot I’ve ever done business with. From start to finish, and I literally mean start ( 2 months prior) to driving off the lot. My sales person, Brandon Reynolds was the best. Not only did he tolerate my pickiness he helped me every step of the way with a smile. He even went above and beyond with help on features and made follow up phone calls to make sure I was pleased. Definitely recommend!! Friendly service and by far the best PRICE on vehicles around. Very pleased.

We had a great experience at AutoNation. Adrian B was our guy and he was very friendly and knowledgeable. My husband was giving him a bit of a hard time regarding questions about financing and sales tax since we are not residents of TN and he handled him very well. He provided us with excellent customer service and was very helpful. We would recommend him to others and would work with him again in the future.

All staff (esp. "Danny") were welcoming, professional and respectful. They kept me informed of the progress of my repair; one mechanic ("Dave") drove with me to identify the noise/issue; he suggested a possible remedy and took care of that at no charge (car is under warranty). Another staff member offered to drive with me after the repair to ensure it was fixed to my satisfaction. No check-out, no paperwork, just good to go! Meanwhile, I was quite comfortable with free coffee, clean rooms for reading, free wi-fi, TV, etc. I had a very good experience and will bring my car there again for future service.

They were outstanding! It was the best car buying experience we’ve ever had! We went in wanting to buy one car and then we saw the new Honda Passport! It was beautiful and they made us an deal we couldn’t refuse! They also went above and beyond to make sure we were happy with our deal! I would definitely recommend them to anyone needing a car!

My salesman was extremely helpful and got me into the car I wanted. Thank you all for being nice to me.

Jr Teffeteller was very professional in diagnosing my problem. Excellent service.

If you need a car, a part, a oil change, anything automobile AUTO NATION IS YOUR PLACE!! HANDS DOWN The best service ever!! They keep their word! They tell them truth and do exactly what they say! All of the service staff is a top notch group of people. Shout out to my man Junior, you sir are a cut above the rest. I will always come to yall! I will always recommend you!!

These guys are awesome. Each and every person I came in contact with while waiting on my oil change and tire rotation met me with a smile and a friendly hello. And they were extremely busy. Am looking to trade my vehicle in before the cold weather hits and hoping to work with this dealership again. Highly recommend.

Awesome service from Miss Robin Anderson!! She always goes above and beyond to service my vehicle !!

These guys are awesome. Each and every person I came in contact with while waiting on my oil change and tire rotation met me with a smile and a friendly hello. And they were extremely busy. Am looking to trade my vehicle in before the cold weather hits and hoping to work with this dealership again. Highly recommend.

I dropped my car off for A-1 maintenance for a scheduled appointment. I was told it would need an oil change and possibly the tires would need to be rotated. I asked about how long it would take. I was told 1 1/2 - 2 hours. I didn’t want to sit at the dealership for that long so my husband followed me over and took me home. 4 1/2 hours later still no call from the dealership. So I call and ask about my car. The woman I talked to was very kind and apologetic. I came in to get my car and the guy who was assigned my car was like, “sorry but it’s not my fault.” He just dismissed the fact that having an appointment meant nothing and oh well that it took so long. I never want to cause a scene, but I may be taking my business elsewhere.

Good stuff. Austin was very nice and helpful.

Good quick complete service

Definitely will no longer go to this location for service on my vehicle. They aren’t willing to match price for a tire rotation. And there service rep David Armine pretty much told me I don’t have to come to this location that I can go where I want to if I want a better deal. Talking about horrible customer service!

Great experience. Salesmen was David. No surprises and great service. Would recommend. Car has been issue free thus far.

We always have the best service at AutoNation Honda.

Very pleased with the overall experience. Junior (the service dept staff) was extremely helpful. This is the only place where I take my Honda for servicing needs.

First time shopping here and walked away with a new car! Great staff and great service!

I had a great experience because the technician explained in detail everything that was done & how in the coming months I can implement the suggestions presented to me.

Brandon in Service is a great help, makes the process easy and painless, communicates well and cares for the customer while keeping his promises. His recommendations make sense and he understands cars. We chatted for a few minutes and his commitment to the company and obvious pride in his job are refreshing. Way to go, AutoNation - keep Brandon happy!

Great service, as always. Good deals this time, as well.

We purchased two vehicles from Autonation Honda West Knoxville recently and are extremely pleased with both. We worked with Brian P. and Aliana M. to purchase, and both and knowledgeable and helpful. The process of buying at this location was very easy!

Professional, courteous, on time. Facilities are comfortable and clean.

Had a screw in my tire. Joe Schober helped me in service file a warranty claim on my Tire & Wheel policy. They ended up replacing my tire and it cost me nothing out of pocket! The whole process was simple and easy as Joe took care of the entire claim process for me. Highly recommend this dealership and so thankful to have had that Tire & Wheel protection!

Everyone is always super nice and super professional.

Great buying experience here. I cannot stand high pressure sales and I have never felt that way at Autonation. Will definitely consider them again for my next purchase.

As someone else stated, this business needs to review its time management for service. 3-hour wait for oil change and tire rotation, WITH an appointment. Unacceptable.

My husband and I got a Chevy Malibu from this dealership. Jeff was awesome to work with. He did a great job helping us through the paperwork. David, over in finance, was also awesome to work with. He was very informative and answered any of our questions that he was able to answer. Overall, I was very happy with our service there. We may not return there ourselves, but will recommend anyone looking for the right vehicle to stop on in AutoNation Honda.

Excellent every step of the way. Jeff is a great sales rep. They have a great thing going.

Junior was great! He kept me informed about the service of my car.

Had an appointment for 10:30 and got out at 1:10 for an oil change and tire rotation. Had a free oil change because my hybrid said not to use additives in oil and they had as standard practice. Manual said my car takes 4 qts and they charge for 5qts. There was free coffee!

Great service; needed routine service and brake rotors resurfaced. It’s running smoothly now.

Joe Schober went beyond the norm! Auto Nation West Knoxville is the only dealership our two Honda’s will be serviced. Thx Joe

Great service, amazing people. I came here for a recall from the manufacturer but the service department and the sales people that I spoke with were very candid and friendly. My car was serviced quickly and my visit went smoothly.

I purchased a 2017 GMC Acadia and had a wonderful experience with the staff. I drove 2 hours to visit this dealership. Everyone was very informative and helpful during the process. Brock did a great job keeping me happy and making sure I was being put into a safe vehicle that would meet my needs. AutoNation is the BEST!

Salesman was awesome. Vehicle they sold me has issues. Not happy with the dealership at all. Will never buy another vehicle from them. Buyer beware.

Had a great experience purchasing pre-owned Honda Ridgeline. Cody and William were great to work with, highly recommended dealership!

The sales team at AutoNation Honda were very professional. They were more than willing to negotiate with me for a fair deal. In particular Jamal was very helpful and accommodating. I highly recommend purchasing a vehicle from AutoNation.

Joe Schober is an excellent service manager. Goes the extra mile to serve my automotive needs.

I've been a customer of West Side Honda for years, because of their professionalism and great customer service. They actually listen to you and will do their best to meet those requests.

Worked with David and he was great! No haggle, price was listed and visible. Experience has been great all around and the everyone we interacted with was very friendly.

Joe was great in the service department! He was flexible and made sure my car was done in time for an appointment… even though it was my mistake regarding the appointment date! Thankntou

Very satisfied. Service representative very thorough.

I appreciate their ability to accommodate my schedule and good communication during performance of service.

Great service at a great dealership!

Parts dept is great.. always does a fine job taking care of me with our three Honda automobiles.

I had a great buying experience, no hassle, no haggling, and everyone was straight up with me. Brandon was awesome and went above and beyond. if you're looking to purchase a vehicle, new or used, I'd recommend making AutoNation Honda your first stop.

Courteous and professional service once you’ve gotten the attention of the service team; this has occurred every time I’ve brought my vehicle in. Would suggest a big improvement to the customer experience by having someone greet you as soon as you arrive. I’ve had to stand around for several minutes before being acknowledged. When going into the inside service desk they just escort you back out to wait. It’s awkward and a bit frustrating to keep standing there wondering who will actually handle your service and whether to approach them or wait for them to finally notice you.

Best inventory in Knoxville and Carlos Baez Delgado made the internet sales and on site shopping pleasurable. He was very attentive and super about me changing my mind numerous times about which vehicle I wanted. I definitely recommend this sales person and dealership if you are shopping for a good deal

Fantastic our handler was Brandon he was very professional and helpful highly recommend him and this location to care of your vehicle services.

Iv never been treated like this at a dealership. I came from 2 hours away to buy my dream car today. Im a disabled veteran with extreme depression and just went through a very bad divorce. The only thing that helps me take my mind off all my problems is cars. I was going to be so happy today and they killed that. Now I'm on the side of the interstate crying uncontrollably and can't even drive home. Im so sorry. I dont want pity from anyone. I know most people won't under stand but alot do. Stay away from this place. I understand policy. But when the GM tells me it's his way or no way, walk away. Terrible management. Treat your customers like you would want to be treated. It's just a used insured car.

Austin was a great customer service rep.

The service was great. My only complaint is I was told it would be 3 hours and it was 4.5 hours. I had to wait. Next time I will try to schedule an appointment where I can just leave the car and come back later.

My first visit to the dealership, after moving into the area. The service was prompt, courteous, and all requested maintenance items were taken care of effectively in a cost-effective manner.

Different employees of this dealership tell different versions of policies. Prices seem fair, but salesmanship and professionalism is severely lacking. Would not recommend.

Cody Underwood and the sales manager went above and beyond to make my experience experience a great one! I sold them my Q and couldn’t have had better guys to work with. I highly recommend them.

Helpful service, very clean and user-friendly waiting area. I would say that the service itself took a long time, but overall the experience was great.

Very pleased with the service provided.

. My saleman was very helpful and great but the finance guy was awful

I will not trust what AutoNation tells me again! They said I cannot order a new Honda at this time- I can. Do not trust them! I made an appointment for a "B1" maintenance- they changed the oil, rotated the tires then handed me a list of things needing attention, but they didn't have time (including a cabin filter- really- no time!!!)They said my brakes needed to be replaced (but they had no time), so I took it to a brake place- they were fine! I'm glad they didn't have time, because now I can get what really needs to be done somewhere else that is ethical

Took my car in for an oil change and tire rotation. I purchased my tires there so the rotation are free. However after reviewing my ticket I realized they charged me $29.99 for the rotation. I called back the same day and brought it to their attention. That was a week and a half ago. I have called twice about it with no return call or credit. Very Very poor customer service!!

For sale and service. For sale : I leased 3 cars from them and Mahmoud Alakad was my sales man and he was a great wonderful man and helped us to get the right car with the reasonable fair price in a very professional, caring and friendly way. For service I always do my cars maintenance there and Lyric Lay is always my service advisor that helps me with a nice, friendly and professional attitude and always very courtesy and pay attention to my concerns. Thank you to you all so much.

Amazing experience. I hit the jackpot, the exact car I was looking for had arrived on lot 3 days prior. After already having set up a test drive on a car that didn't meet our requirements this was a surprise. We purchased immediately. David Kraning was fantastic, period. His knowledge was impressive and he made us feel right at home. Jeff from finance worked with us to insure everything met our money and payment schedule. Good job people. I look forward to a long relationship.

The young man that I actually spoke with (Austin, I believe) was great, 5 stars! He was helpful and attentive, and apologized for being a bit slow as he was new and still learning the ropes. He wasn't slow in my opinion at all, but I appreciated his attitude. He is the reason for the 5 star rating. The rest of the service and work on the car was very good as well, for the most part. I pulled in, without an appointment because I had just run over a screw and it was stuck in my tire. Another service person (my apologies for not getting his name) discovered that the screw had not actually punctured the tire and was just stuck in the tread. Yay! No new tire! I went ahead and requested a tire rotation while I was there since I knew I was due for one. The service technicians did their multi-point inspection while it was there, too. Now, this is my only complaint. When I pulled in to the service area, my check engine light was on. I knew it was on. I know what the problem is and will be getting it fixed asap, but I did forget to mention this to them when they checked my car in. However, not one word was mentioned about this light being on. Even with the supposed multi-point inspection, no one said a thing about this light being on, what it meant, what to do about it, etc. This makes me question how much they actually check with the "multi-point inspection". Shouldn't that include checking why a service light is on?

The AutoNation dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.

This dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.

The service dept. is always efficient and on schedule. The staff is pleasant and delivers great customer service.

They have excellent customer service.

We have been going to this dealership and service center for over 20 years. They have never let us down with reliability and friendly service. Brandon was a new service center rep for me (our two previous have both retired). I was impressed with his straightforward advice and willingness to answer all my questions. Well done, Autonation West Knoxville: he was a quality hire!

Very Respectfully personnel

Great honest help. I really appreciate this team. I am not a fan of visiting car dealerships, but I didn’t have that feeling when I went here. Hope to buy a car there soon (if one I am looking for comes in).

Very low pressure environment. Loved the buying experience. Brandon was great. They had just the Pilot we were looking for.

They told me how long it was going to take. They had 5 minutes to spare. They didn't pressure me to buy stuff I didn't need. Everyone was pleasant. The waiting area was clean and there was hot coffee available. Always a good experience when I go there.

I had my car serviced at Autonation Honda West Knoxville on Sept 3. Jordan Coleman was my service advisor. He was very knowledgeable and very thorough in finding out exactly what repairs my car needed. Also getting the repairs done will save me alot of money down the road. I am so grateful to know that I can drive my car and know it is safe and reliable. 🤗 I am definitely going back to Jordan on my next maintenance check and in between when something comes up with my car.

We have bought three brand new Honda's from West Side Honda of Knoxville. Joe Schober was our Salesman in 2013 for our first purchase and he is now in the service department and is our go to Service Advisor. Mr. Schober has proven to be an excellent Sales and Service provider in our past 7 years of experience with this Dealership. My only regret is that Mr. Schober cannot do both jobs. We currently own a 2018 Accord and a 2019 Ridgeline and plan on keeping a very long time. Thank you Mr. Schober for your service.

Clean environment, very friendly & courteous customer services. Service time was even faster than they predicted!

Terrific service at a fair price.

Easy to make an appointment, and they take you on time. The waiting area is comfortable. The techs are good and they do good work. Everything is explained before they start and you know what they're going to do and how much it's going to cost. I've had my Civic serviced here since I bought it.

Great service and quality work!! Highly recommend! Joe Schober is awesome!

Joe. If you get a chance to request do it. Things might be pricey but his service was phenomenal.

Bought a new CRV touring edition. Sales people were friendly and helpful. The dealership is one of a few that had a good selection of cars in stock. Took car in for first service. I'm not sure why an oil change and tire rotation should take 2 hours. Kind of disappointed with the level of service

Our car search and buying experience was excellent at AutoNation Honda West Knoxville. We initially looked at a Ridgeline, but ended up with a Passport Elite. Our representative Katie Stallings was excellent. She listened to our needs and desires. After looking at the Ridgeline and doing a test drive, Katie asked if we had considered a Passport. With that, we changed our mind. We ended up financing the car and our Finance Rep Steve was excellent. We never experienced any sales or finance pushing. Things we simple and enjoyable.

Aliana helped on our first visit setting up Ridgeline test drive. Returned at a later time and she helped again. After deciding to buy a Ridgeline not in inventory, she checked on future scheduled arrivals and found one we liked. Arranged to reserve vehicle with a modest deposit. Prepared vehicle and notified me when it arrived. Good transaction, our first Honda.

Not so great visit. Came in for an oil change. Had a different associate check me in then the one who checked me out. Asked to have a/c checked since it's currently not fully working. Told of cost to fix it before checkout but declined to have fixed. But was not informed of diagnostic fee until I checked out. Then as I was leaving, I checked my settings and they were not reset so I drove back to have it reset like it should've been. I come to the dealership to get great service and now I wonder if all that is supposed to get done actually does.

went above and beyond to help with any issues we had with our 2017 civic

Excellent car, excellent customer service, great experience.

The service staff is always friendly & willing to help. We enjoyed taking our Honda’s here for many years now!

Customer Service is superior at this dealership! We had the best experience from start to finish. No high pressure tactics, only friendly, top-notch service. I would highly recommend these folks if you are in the market for a vehicle.

Great experience buying here. Would definitely shop here again!

First, I want to say that I had a very pleasant buying experience at this location. The sales staff were exceptional. I have been there for service a couple of times. My service advisor is very friendly and knowledgeable. For the first recall, I was able to have a loaner so that I could go home, which is about 70 miles away. The next time, I wasn’t told the dealership didn’t even have the parts for the known issue my vehicle was experiencing. I got to sit there with my 1 year old for several hours. Wasted trip. Then, I went back when the parts were available two weeks later. No loaner, so we drove two cars both ways to drop off and pick up. My vehicle is worse now than it was to begin with because in addition to the existing issue, now my entire audio, dvd, and rear camera systems are shutting down, ALL the time. When I rescheduled, I was told that a loaner would be available on 7/8, so naturally, I scheduled for that day. A day before, I get a text from the service department that no loaner is available. I probably should take my 1 year old and my 6 year old down there and turn them loose in the showroom, but I don’t think that would be fair to the sales people. I am just going to try to find a dealership who will fix what Auto Nation has done. BTW, your pitiful response to call the GM, whatever. You have the phone number of every customer that has rated you here. It’s not up to me to fix the problem, it’s up to you.

Communication problem from start to end result. No response from Auto Nation Honda

I took my car to Honda autonation to get transmission fluid , my god what a rude nasty woman greeted me her name Trista Messer , i purchase my tires there so i should get a tire rotation free , ofcourse you dont just change tires without balancing so she asked $54.00 dollars for balancing, i said forget it, so i had a free oil change given by manager Jason. I asked her for transmission fluid change , she said $169.00 plus tax ,I said ok then she says it will take 2.5 hours , when i paid the bill she never showed me the 2nd page or mention about $21.00 dollars enviromental fee charge never heard before in my life , even if there is a fee it should be included on the price you tell your customers , it means not $169.00 plus tax it is $190.00 plus tax , When i got home I realized i was charged extra , i was furious she was very sneaky never mentioned it then I call other Honda places , they dont charge such a fee extra, you can not trust these people , I bought my car there and i had tire issues and they did not know what to do then they sold me a one tire , my car was out of balance and made me wait hours thats why manager give me a free oil change, I wish i bought my car other dealers. Honda morristown sent me coupons in the mail and autonation honored their coupons from me before but this lady Trista Messer said " we dont accept other honda coupons " rudely. She didnt even ask anyone.I had worst experience with this rude lady in my life.She never said anything about $21.00 dollars extra charge on 2nd page , I trusted her which I shouldnt have.

Honda West Knoxville serviced my vehicle and replaced fluids and brakes. The end result was fantastic for an older car it ran great.

The service department at Auto Nation Honda is great. My husband and I both have our cars service there. Our liaison is Joe H. who is knowledgeable, professional, and friendly.

I love my experience with Aliana at AutoNation Honda in West Knoxville! She was NOT AT ALL PUSHY and placed me in my dream 4-Runner for the perfect price. I would recommend her to anyone looking to purchase a new or used vehicle!

great service. Lyric was very nice and professional. waiting area could be improved. West Side Honda, you need to check out Murfreesboro, TN service waiting area...phenomenal!

Lyric was very helpful and very professional. A very sweet person to deal with!!!! It is good to see women working in the Service Depart especially if you are a woman coming in for service. I didn't feel as intimidated.

Had to take my HR-V for recall. Joe was great. Very polite and professional. I was waiting however I overheard a man talking to the girls at the desk in the lobby. He worked in the service dept and was fussing at them for having so many recalls. He told them we don’t have enough parts and have 4 today. Tell callers it will be a month. Then he pointed at my car and said they bought their car in Morristown. Let them go up there and get help. I didn’t appreciate that. I did buy my car in Morristown because I got a better deal. But I should be able to get service at any Honda place. Anyway other than that the service was great.

Lyric really listened to my concerns about my Honda Pilot and was very friendly. She even helped me get a rental car (at Honda’s expense) because it was going to take several hours to work on my car. My experience was a 10 out of 10! Thanks, Lyric!!

Professional and friendly.

They were professional, friendly, and did not try to pressure you into anything.

Responded to a recall and everything went great. Joe Schober always takes care to see that my HRV is in perfect order.

Joe’s costumer service is always amazing. He responds in a very timely manner, takes care of the issue at hand, and follows up.

No pushy salespeople at all. I had a flat tire and they took me in immediately. Excellent service and customer service is awesome. I would recommend them to anyone.

We had the pleasure of working with ED! He was absolutely amazing and explained everything to us! Nothing about this experience made us feel pressured or like we had to take the vehicle! Everyone we had to deal with was amazing and I will return back in the future!

This is my 2nd time purchasing a new vehicle through Honda & the service is ALWAYS incredible! I was able to test drive, ask all of my bazillion questions, complete the financial paperwork, and drove out of the lot in my new car in less than 3 hours. I never received any high pressure sales pitches or calls either. Ask for Brock Jackson!

Joseph Chaaya was very helpful in finding just what we wanted. We had a very pleasant experience, this makes the 2nd car we’ve bought from AutoNation.

Short wait - Great Service. .

This service center provides consistently professional, friendly & honest service.

Great experience buying from auto nation ! Paul was nice and helpful and not pushy.

Service was done well, but time was slow. Appointment at 9:00, out at 11:15

Bill was very helpful and professional. Highly recommend getting service done here!

Excellent service start to finish! Kudos to my Service Advisor William Klimek. His estimate was spot on. He kept me informed about the status of my vehicle throughout the process and he coordinated a courtesy vehicle for my use during the repair. Superb customer care and attention detail - that's why I keep returning to Knoxville AutoNation Honda.

AutoNation Honda West Knoxville always takes care of my car and me.

I was treated very well. I did not know that you could not just show up and get service. I was in a bind having to go on a family emergency on an eight hour road trip. I explained my problem and was told to come back later and they would try their best to fit me in. And they did!

Everyone is very helpful. From the purchase all the way to the service department.

Service was very good, agent found a coupon for a filter that was replaced. I enjoy coming to have my car fixed or serviced, everyone is polite.

David was friendly and got me out 30 minutes faster than quoted. I asked him questions and he answered them. I had called twice and spoke with the guy the last time that I had service done and none would call me back or said they didn?t know the answer. I have had my car less than a year and they are telling me I need to have my differential fluid change already. I don?t know if it really needs changed or not but what kind of car needs that done with less then 15,000 miles on it. I?ll not buy another Honda.

Jason was exceptional and the service was done in a timely manner

Awesome experience. Brandon was extremely helpful and courteous. I visited 5 dealerships and AutoNation was the best. Good selection and financing options were explained to me in detail.

Ed was the most thorough salesman I?ve ever dealt with at a dealership. He went over everything in detail and made sure we understood how everything worked on the van. He was very kind. I wish every car buying experience could be like this one was.

I believe this is the most professional car dealership I have worked with. I have been doing business with them for 25+ years, and they are a model of consistency. Our Sales Associate, Jeff was very professional and thorough in dealing with us. We bought a 2021 Pilot Elite, and it has certainly met/exceeded our expectations. Even though I would always want a better cost (Who Wouldn’t), I think Sean, the Sales Manager was fair and transparent with all the details. I do miss Mike West in Service, but I will build a relationship with William to make all seamless! Would recommend them to all!

I loved the no haggle pricing and have already recommended the AutoNation buying experience to others.

Our friends (truly, friends at this point) at Autonation Honda have seen our family through many milestones. Having kids (minivans!); new jobs (hybrids for commuting!); first teen drivers (HRV!); divorce (leasing during uncertainty....); teenage boys being boys (replacement vehicle for the HRV!). I've traded cars at Autonation Honda 11 times!

They fixed the problem fast and they kept me in the loop. I have only used 2 honda dealers ever. And one I would never go back to. Auto nation is the one that I would. Jr was helpful and great at what he does.

Service advisor was professional and helpful

In response to a recall, my fuel pump was replaced last week. Now it is hard to start and I am on a trip and I am afraid of getting stranded.

Excellent service done in a timely manner. I plan on using AutoNation Knoxville for all future maintenance.

I started my buying process online. It took less than a day to secure financing and complete the process. I then traveled to the dealer to complete the process, and was in and out in less than an hour. Awesome experience!

Service was timely and the associate very friendly.

Terrible service! Waited for over an hour and half and they hadn’t even started on a simple scheduled oil change. Gave no warning they were running late until I asked what’s going on. Last time they forgot to reset maintenance alert. Just sloppy. Won’t go back.

Terrible service. Waited for one and half hours for a scheduled simple oil change. Finally I asked when they?d be done and was told they hadn?t even started. Never told me they?re running late or gave me an update. Last time forgot to reset maintenance alert. Just getting sloppy. Won?t be back.

Salesman Ed was great he got the truck I wanted.

Replaced battery at no charge. Thank you for good service!

The service department did a great job on my ridgeline. No issue

From the moment we stepped into the dealership until we walked out with our Pilot we were treated with focused attention and courtesy. After less than stellar experiences at other dealerships around town the Autonation Honda West Knoxville treatment was a breath of fresh air. We will definitely be repeat customers.

Scheduled regular maintenance and was advised of next required checks so went ahead with that as well Was advised of price and time required. Pleasant waiting environment.

I've purchased my last two Hondas from Autonation--the first was after a major accident where a Honda Fit's construction saved my life. As a woman, I have never felt dismissed or disrespected at this dealership. Everyone is friendly, forthright, and fair. I appreciate their service department for the convenience and quality of their work.

Had to get an oil change and brake pad replacement. The repair was quick and they kept me up to date while I was waiting. Great service.

Excellent service. Service representative kept me well informed of safety inspection results and status of work.

I had a very pleasant experience. Austin Smith was the sales associate and I could not have been happier. No nonsense, I knew what I wanted and he went above board to get me in and out with my new truck. Thanks Austin and thank you Autonation Honda.

They took good care of us during the car purchase process. I didn’t care for two things: their lack of any negotiation whatsoever and they didn’t present the best financing terms from the start. Other than that, they’ve done everything we’ve asked. Nearly three months after our purchase, we had a ton of issues with the battery and they replaced it at no cost. They took a lot of stress off the process and the service when we had our first issue was superb.

I scheduled recall work about a week in advance. Set up my time slot and was given my drop off and pickup time. I put in all my information and when I go there, no one knew why I was there and I had to spend about 15 minutes getting my information into the computer, again. My 2pm service with a 5:15 pickup turned into - “it won’t be done until tomorrow”. Which is a Saturday, I am a mom, I have a lot to do on Saturdays. I was guaranteed it would be done by noon and that I would be contacted about a question I had first thing in the am. I called at 10:30 and my vehicle had not gone back yet. I was then told to still come at noon, and I could have a loaner if it weren’t ready. That’s not a good deal - my car seat is in my vehicle and there is no way I’m swapping that back and forth. At 11:10am I was called and said it WOULD be ready at noon. I had my husband drop me off at 12:05pm and I still had to wait 40 minutes at the dealership to get my car.

I purchased my 2020 Honda Civic out of a lease. Finance and Sales personnel were extremely helpful and professional. My Civic is also serviced by the Service Department and the men are proficient and are careful to acquaint me with all things in their area. My next service date is already scheduled.

The Customer service was excellent! We were coming through Knoxville on the way out of town and realized that our AC had quit working on our brand new Honda. We found their dealership and called. Rebecca at customer service told us to stop by and lets see what we can do. The were completely booked up. Junior is Service took care us above and beyond. He wanted to make sure that this did not ruin our trip. Got our car looked at within the hour. Gave us a loner without us even asking and Nick (one of the service tech) got our AC fixed by the next morning. Our car was done 3 hours earlier than was originally quoted so that made us happy Our hotel was only about 40 min away so that was no big deal. We were so grateful that they were able to take care of us!😀

Great People Excellent Experience

Excellent experience. Great staff.

My ex-wife and son went there yesterday, my son found a truck he wanted, a red 2011 Chevrolet Silverado Z 71 and she found a 2018 GMC Denali pick up she wanted, they mentioned last night they would be back today texted the salesman named Brian this morning at 8:30 and said start the paperwork we are on our way we almost get there and then suddenly there’s a problem looks like he sold the truck out from under us we talk to the sales manager just a bunch of BS excuses not only did my son not get the truck (he had $7500 to put down) They also lost the sale for the Dinali as we were so irritated my ex-wife didn’t even want to buy it anymore. And I think she was going to pay cash for the Denali. Went through some reviews on Google and apparently that happened before, selling a vehicle from under somebody that already had made a deal. I will not recommend you and I will tell everybody I know about this experience

I made an appointment last week for an oil change on our new vehicle, the first oil change. I was given a time yesterday, arrived at least 20 minutes early and was there for almost 4.5 hours. No explanation other then they were busy that day, after the fact. Called service department and spoke with manager and the same response plus offered a free oil change. Great, cannot wait for my next almost 5 hour oil change. Unacceptable.

Had to have AAA jump me off as had a dead battery. When I arrived at AutoNation Honda Dave in customer service was very good. They were very busy but he squeezed me in and installed battery. Wait time was minimum!

Great service, great selection, great people. I would shop there again. Ed was patient, kind and knowledgeable.

They got the part order and called me as soon as it was in and had an appointment available the next day. Thanks again

No mask on unvaccinated shuttle driver was very concerning

As always, it was a wonderful experience to get the car serviced there. The service specialist and the manager were real helpful.

Got in early and everything went well.

New Warning light appears. The next reminder sticker in windshield was not changed. In all the major issue with the autos handling was addressed as well as required tunes ups.

Everyone did a great job in service of my vehicle.

Beware, beware, beware. Bring an attorney to review all the fine print in the contract, because there are many escape clauses that the dealer can use if after the signing they want to make changes without your consent. I would never trust them again.

Service was quicker than I expected. Waiting area is nice and large with coffee, tables/ chairs and plush seats near by.

The AutoNation Honda West Knoxville are a service oriented, friendly and professional group of people, who really want to make me, the customer, happy and satisfied with their service! I have been a West Honda customer for over 16 years now, and know many members of their team, that continuously exceed service standards. Mike West, for example, recently retired from West Honda. He was my service writer for the entire time, that I have lived in the Knoxville area. Great man and excellent service writer....he was why I love this dealership! Other assets include, Jason, the Service Operations Manager and Robin, the Service Writers Manager. Both are examples of the best of the best in AutoNation’s US Team! Keep hiring good people and AutoNation will continue to provide excellence in service and customer appreciation! Adam, Manager in New and Used car sales, is another example of the excellence in another area of this dealership! The latest name to add to this list is David Amerine. He took care of me and my older Honda Odyssey this week on 20-21 May...he was friendly, concerned and very service oriented. It is an “Outstanding Team of Associates”, and an excellent dealership, because of the men and women, who work at AutoNation Honda West Knoxville. George

Excellent service. The staff was friendly and checked more than I asked for which was great!

I was there for an oil change, tire rotation, and a fix on left rear tire. The work was done in a timely manner. Courtesy drive off and pick up was great. Overall a very good experience.

Highly recommend due to positive staff attitude, transparency in cost, active communication throughout appt., and skilled technicians. I had an appt here this past weekend. I came in because it seemed like something was hanging down under my car. Lyric was the person who greeted me - she was friendly, patient while listening to my questions, and gracious with me being late. She asked a tech to look at my CR-V and they confirmed that my skid plate was not screwed in - in Lyric's own words: "we aren't even sure what is holding it in place because there are 6-7 screws missing". Very scary that my hometown Honda left me in the position that they did. I will continue to come to this location for my future service!

Quick and easy process. They found what I wanted, I didn?t have to go through any hassles, and they were super friendly and honest.

After/before servicing why can't they give a wash to vehicle?

Always exceptional service with the service department.

This was a easy buy for me. The salesmen was polite and nice. They were not pushy at all.

Joseph was a terrific sales person. Very knowledgeable. And eager to help.

Always a great experience with AutoNation’s Service Dept.!

I had to have a recall fixed on my Honda Passport. They worked with me to get a time for me to come in and George was very nice and helpful. They got it taken care of in a timely manner. Very courteous and clean waiting area.

This is a well organized service department, prompt attention to customers, thorough and friendsly.

Service manager was very knowledgeable and personable.

Great service. Wouldn’t hesitate getting my Odyessy serviced at Auto Nation.

I was treated very kindly by the salesman Austin and by Stephanie, they knew their Jobs and the purchase went smoothly. I was disappointed that my trade in valuation was half of what the kelly bluebook quoted me so I did not do a trade in. I'm very pleased with my Passport..

The tech, Junior, made the experience as good as it gets. I will be back for all of my automotive needs from now on.

Overall, my experience was good. My service representative was busy on a phone call when I arrived. So I had to wait until another service rep helped me get checked in. I appreciated that so that my check in when faster. It shows me teamwork among the staff - a good thing. Due to COVID restrictions, I had to sit in the children's area because the other area was full. Not particularly awful but not the best.

IF YOU WANT A SALESMAN THAT SAYS WHAT HE WILL DO AND DOES WHAT HE SAYS, CONTACT JEFF SMITH

Pleasant and efficient staff, I would definitely use them again!

Excellent Service ,great communication, friendly service rep, reliable shuttle service, as always!!!!!

Fast service, friendly folks

Great buying experience! Very helpful and knowledgeable staff! Will definitely be back in a few years

The Honda sales team was fantastic. Felt like I was working with friends.

Great experience of buying this car from this dealer.

Jordan provided excellent customer service. He went through all of the checkpoints provided during the oil change and listened to my complaints I have with the parameters of the Honda Care package we purchased at the dealership when we purchased our car. He kindly addressed my complaints and concerns, which means a lot to me.

Very good in and out service for my 85K mile service.

Lyric offered outstanding customer service!! Felt taken care of from time we presented through completion of work.

I have had 3 Honda’s and always go to them for service because I am always happy and know I am getting quality service. They treat me with such respect and explain everything completely to me. I highly recommend them.

Took our vehicle in for service the other day and the dealership was a very well organized. Everything went flawlessly including some future scheduling by our service coordinator, Joseph. I have purchased two new vehicles from these folks.

Had repairs done recently and Bill went the extra mile and then some to ensure that I got what I needed. I really appreciate his efforts toward customer satisfaction.

Adrian was amazing!! Very professional and personable. He made the car buying process very pleasant.

In for routine oil change/tire rotation and inspection; work done and several items for future attention were identified.

Service located problem and made repairs in a timely manner. Very satisfied.

Clean facility and the service dept has always treated me fairly and honestly.

Very professional! Not pushy! Found exactly what I wanted at a great price! Katie Stallings was exceptional!

Lyric waited on me and she treated me better than anyone ever had in the service department, hire more women to wait on women. She was very professional and kind to me as a female getting her car serviced.

Got everything taken care of and helped me get out of a loan and into a new civic.

My CRV was serviced there two days ago. I could not be more pleased! Joe Shrober was very courteous, outlined all the maintenance things done, and walked me to the car to explain certain fixes exactly. Joe is a fine mechanic and a true gentleman.

We had an issue with a recalled repair with a headlight. Joe went above and beyond to make things right. We couldn?t have asked for better service. Thank you!

Great service as usual! I’ve trusted this group with my Honda service for 25+ years. My service guy, Joe S. is delightful. Go see him.

Easy to make an appointment, pleasant waiting area, thorough explanation of service needed. I like that I have the same service representative (Joe S.) each time I go.

Brock was professional, friendly and easy to work with. Never felt pressured by him. Highly recommend AutoNation Honda and Brock!

Wonderful customer service from cody and very speedy thanks for the new ride

Junior the service tech was excellent and answered all my questions.

I was helping my grandfather buy a car. We went to Autonation Haunda and he found the car he wanted. The people here are absolutely fantastic. Ed was our salesman, he was great. But not was he so nice to us, everyone that worked there made a point to talk to us. If you are looking for a vehicle I would highly recommend looking here first.

Paul made it easy to purchase my first brand new car! Such a great experience!

I guess they good experiences that I have with this service department were due to the service rep that use to handle my car most of the time. Now that he doesn't work there anymore the experience is declining to the point I wasted a day due to telling that it would take 3.5 to 4 hours for an oil change because they had scheduled too many appointments for the day. what is the point of making appointments if you have to wait that long anyways.

Very good. We were treated courteously. Service was professional. Joe was thorough.

I love the way they take care of my vehicle. Always so organized and polite. They don’t try to get over on you. Always a pleasant experience!

I'd been having issues with tuner/network communication for several weeks. Initial service did not resolve issue. Most recent service replaced all necessary parts and I was provided a loaner vehicle while service was being performed. System is currently working as expected with no issues.

The non pressure of buying a car. Making sure you get what you want. A non pressure finance person whom offers suggestions for the best deal. Yes, I was asked to buy more, I was interested and they made it happen without raising my payments!

the staff was very professional and courteous. our car was ready at the time they said it would be it was pleasure doing business with them and we will be back again. I highly recommend them for your auto needs.

I had a great experience with the service department. They were friendly, understanding; they not only flexed my problem with the car?s computer, they showed me how to reset certain functions if I need to do so.

Fantastic experience. Browsed, test drove, and left with the car all in the same day. extremely helpful sales-people and outstanding customer service. Highly recommend visiting AutoNation Honda .

This specific location has Always been wonderful. Been doing business here almost 4 yrs The services here have been excellent & they are attentive & the staff have always been friendly & explained in details problems & coverages. My last visit I want give Joe Shroeder Special Recognition & Aporeciation. Joe was extremely helpful & much of a gentleman & took time to drive with me to find problem as well as when my car was completed, walked me to my car to make sure all systems working properly. Thank you Autonation for being Awesome caring dealership 😊I would highly recommend to anyone

3/29 was a very nervous day for us because it was our first time buying a car. Ed was so great is making us feel comfortable and explaining everything for us. We loved the car we picked out and still love it!

I had an appointment scheduled with a person that left the day before. When I got there I was treated as a drive in. I waited about 10 minutes before an advisor was assigned to me. Was not happy about having to wait since I had an appointment. If someone leaves someone should check his schedule for appointments and not leave the customer hanging!!

We had a great buying experience, Joseph is an awesome sales man and he made it easy to make our decision.

The best car buying experience. Ed Pernick was great and knowledgeable. Everyone was so friendly and helpful! I would recommend AutoNation Honda West Knoxville.

First off, knowing how and what to do with out of state customers. Returning phone calls, maybe rescheduling days off for general and assistant manager. Hire more people to do title work.

Nightmare. I have traded cars for over 40 years and this is by far the worst experience ever. From the smart mouth girl answering the phone to general manager and assistant being off on the same day. Who does that? One person between several dealerships doing title work, really? But they are 5 managers setting behind glass office when you first walk in ! Unbelievable experience

The folks at AutoNation always take good care of me and my car.

Great experience at AutoNation Honda when getting my 2020 CRV service.

Good service, recommend them.

We had our 2019 Honda CR-V serviced and, as always, they did a great job. Our service professional, William Klimek, went above and beyond in listening to our concerns and ensuring that everything was satisfactory. Highly recommend.

Everyone at AutoNation Honda goes above and beyond with anything we need. Our service professional (William Klimek) was very thorough in listening to our concerns and making sure we were satisfied. Highly recommend.

The waiting time was short and pleasant. My service advisor, Joe Schober was very helpful and answered all of my questions. You are very fortunate to have Joe for an employee.

I recently had my CRV serviced at AutoNation Honda West Knoxville: four new tires, new battery, and an oil change... for a much-needed road trip! The staff and service technicians are all top notch. I’d like to especially call out Joe Schober, my service advisor guy, for his great attitude and knowledgeability (big word!) to answer all my questions and present me with different purchase options. He’s a friendly guy who’s easy to talk to! Thanks!

Got great support by sales and accounting to buy new accord hybrid. Want to purchase again when replacement next time.

AutoNation emailed me wanting to buy my used car. Really nice guy emailed that evaluating car would be 15 mins. If price is agreed upon then 2nd step of processing paperwork would take 1 hour so we made a scheduled appt. At appt, we accepted the fair offer given that actually took 35 mins bc we had to wait 15mins when we arrived. After accepting offer, by our own fault, we had to leave and come back. The expected 1 hour 2nd step actually took 1 hour and 45 minutes!!! We missed other apps, hadn't ate, and was late to last appt of our evening. May not sound like much but what was supposed to a total of 1 hour and 15 mins was a approx 2 hours and 20 mins!

I highly recommend AutoNation Honda West in Knoxville, TN. Joseph Chaaya, sales consultant, was very professional, courteous, and went that extra mile to provide excellent customer service.

This dealership has always performed in a very timely and professional manner. That's why I continue to have my vehicle serviced at this location.

We were lucky to get Stephanie as our salesperson. Excellent work and always thinking of the customer. Hoping that the service on our new CR-V will be just as good.

Brandon Reynolds was a great sales rep and we?ve purchased or referred others to him on three car purchases.

Everyone was great! All of our questions were answered and every step of the process was explained to us.

Best car buying experience ever. thank you Katie S for being so helpful, kind and professional.

Junior was awesome! Had my car serviced and it was a great experience.

For the last two years each and every one of my encounters at the dealership have been first rate!

Able to get my car in and make the minor repair quickly

The serviceman was very pleasant and explained everything clearly.

Excellent service in a timely manner. I met Jordan who was very knowledgeable and helpful.

Jamal was very friendly and courteous, he listened to our needs. Overall, he made this experience exceptional. We were dreading going to a dealership.

They were on time with our appointment and very knowledgeable about the Van we were buying. Our new Van was ready and they explained everything we needed to know very well . I would highly recommend AutoNation Honda West Knoxville.

I had a specific car reserved to come look at. I was lucky enough to get to work with Katie Stallings. She was wonderful and easy to work with. Very attentive and made what is usually a very stressful ordeal a enjoyable, easy and perfect experience. I would definetly refer anyone to ask for her. With that being said, the entire staff was very polite, professional and gave me a great deal. Thank you AutoNation Honda Knoxville.

Great service team! I have been bring my car here since the purchase in 2012.

Brandon was amazing from the first phone call til the moment we drove off the lot. The staff is great and the service was worth the drive from Clarksville. From the detailers to the General manager our experience was amazing. Thanks everyone keep up the great work.

Excellent service, timely service, friendly personnel, modern facilities.

the Autonation service dept. is professional and efficient. they get your vehicle in quickly and explain the service options, prices, conditions, time, etc. guests can wait in their showroom or get a free ride to other businesses nearby. I usually go for a walk and service is done in an hour or two. the facility is clean and quiet. the price for my service was similar to other places. I will always choose Autonation and William my service manager

Sat outside so did not use their waiting area. My service representative was polite, friendly, and thorough. He prepared comparison bids for new tires I will be needing and paired my new iPhone to my car.

Westside Honda makes service a breeze and the service advisers are helpful and understanding. The waiting area is clean and sanitized and welcoming, also.

Good and personable service and done in a timely manner

Stephanie was my sales person she was pleasant and knowledgeable.

Easy complete competent service Do not care for the review process though

We have two Honda Accords and our daughters have a Honda Pilot and Honda Odyssey between the two of them and all of our vehicles are serviced exclusively by AutoNation Honda. When it comes time to replace our Accords we will be starting at the AutoNation Honda Sales Department to begin the process.

AutoNation Honda in Knoxville, Tennessee, continues to impress me with the quality of their services. I recently had 10K service performed on my 2019 Ridgeline while I waited. Not only was the work performed quickly and efficiently, but the complimentary coffee and newspaper were greatly appreciated. The price was very competitive with that of local independent shops and I had the assurance that only Honda quality parts and fluids were used.

Another very good service experience at AutoNation Honda in Knoxville, TN. Service Writer, Charles, always does a great job!!!

Joe was my advisor and he was on top of everything, excellent service, very thorough. Very happy with service received and they also took the competitor's coupon on top of that. Will use them in future again.

Taylor was very friendly and helpful during my visit. The wait was short and my car was fixed without any hassle. Parkside Autonation is Great place to purchase or service your vehicle.

Easy and pleasant experience with AutoNation team. I'd done weeks of research before visiting the dealer, found the vehicle I was most interested in, drove it, and bought it. I went to AutoNation on the recommendation of a friend who also purchased there. I found the staff helpful, respectful and adhering to COVID precautions.

I bought my CRV here many years ago, and still love it! I only bring it back here for recalls of which there have been 3. The first 2 took place without any problems--ie-the service dept. "found" no other problems with my car. This time I was presented with quite a list of "repairs" needed on my car. I was confused, as I have always taken very good care of my cars and didn't see how these things could be wrong. I have people who have taken car of my cars for over 30 years and I trust them to never sell me something I don't need! I took your list to them and was not surprised to learn that all but one item on YOUR list was not leaking, fraying, etc. In fact, the belt your service dept. said was fraying was replaced in December, just prior to a trip that I made!! The only thing on your list that was accurate was a burned out brake light! Sadly, I'm told this happens frequently at car dealer service departments. Is it because we are women or do you treat everyone this way? I may buy another car from you but you will never service my car, I simply can't trust you!!

Drove for 2 hours to purchase our new Odyssey from this dealer. Our sales rep, Katie, offered a great price and was a pleasure to work with. Highly recommended!

Convenient and very friendly attendant.

They quickly scheduled appointment and performed repair service.

Excellent all around. Jordan was great to work with. He was very pleasant and helpful.

Excellent quick service . The waiting area was clean and set up for social distancing.

They made everything so easy. I was in and out in no time!! Brandon was great.

Enjoyed the experience a lot more simple and easy. Adrian was great to work with. Felt quite a bit played on the trade in on my truck. would’ve been worse if I didn’t push back alittle. But they send pictures off and some one else appraises the vehicle so can’t blame dealership. Luckily they changed one thing but i didn’t push my luck on the rest.The people there were great. Would highly highly recommend.

My wife and I took our 2016 Accord in to be serviced, and we were very pleased with our visit. Our service advisor, William Klimek, was courteous, knowledgeable, helpful, and efficient. He took time to clearly explain what was found during inspection and to offer recommendations. At the end of our appointment, he also reviewed what we could expect in upcoming services and kindly asked if we had any questions. We are happy that we had a nice experience and found such an exceptional person to assist us.

We could not have asked for a more seamless buying experience. Everyone in every position treated us with great care. We highly recommend AutoNation Honda!

It was a very pleasant experience to interact with William Klimek.

Austin and David were absolutely great! Explain everything and went above and beyond!

Just had my Odyssey serviced here and as usual the service was exceptional. We have serviced our Hondas here for over 20 yrs! This was my first time working with Jordan and I am impressed with his professionalism and care. Thank you Auto Nation Honda!

I purchased a 2017 Ram 1500 on Feb 7, 2021, which was a Sunday. The salesman was professional and courteous and communicative in providing information. I had entertained this vehicle a few weeks earlier and the price was lowered, and that info was communicated to me by the salesman. The reason I bought the 2017 Ram 1500 was that the dealership worked with me on my trade-in, which was a vehicle I had purchased there new in 2007. They honored an independent estimate $1200 higher than their original estimate. The tires on the 2017 RAM 1500 passed their inspection criteria. The day after I purchased the vehicle I took a ride at 70 miles per hour and felt a bit of a drift left so decided to take closer look at the tires. The front tires were unevenly worn, symptomatic of needing alignment. 4/32 was on the outside and most of the surface area from the middle toward the axle was at 5/32 or 6/32. I took it back to the dealership and they also test drove it and explained their original tread depth criteria for passing the inspection was met. I left and later that day requested by email that we split the cost of new tires. I never heard back and was disappointed by that lack of reply. I understood the position the dealership had taken. 4/32 is still 2/32 from the red zone and most of the tire surface was better than that. The tires were original and thus 5 years old. On Feb 9, 2021 I had the vehicle aligned and bought new tires 2-9-2021. I provided the dealership the alignment record for their information (by email). Tires are very important and the 125 point used vehicle check should validate wear and alignment. That was missed. However, the people I dealt with were professional and the trade-in value provided was good. I gave 3 stars and commend the sales and maintenance team for their courteous manner. Caveat emptor was in effect for the tires. If the tires had been replaced 50-50 the dealership would have had 5 stars.

Had a great experience taking my 2017 Pilot for a 90k service. Safety protocols in place and Bill did a great job keeping informed of inspection findings.

Great service. Junior was great as rep. Work was done on time.

Excellent service. I would recommend to every one. From sales to parts to service, I always get excellent service for my 2 Honda vehicles

Nancy was great to work me in at a moments notice. Jordan went above and beyond to get me a loaner car and was super helpful and professional.

The staff was very helpful and courteous. I would recommend as a place to find a vehicle and service department is great.

Shout out to Jason, Adam, and Glenn! They made my experience great! I will only be dealing with AutoNation from here on out.

Quick professional service will talk to you about what needs to be done but not force you into anything. We keep coming back because they treat us well. 😀

I took my car in to get my oil changed and computer updates. I also got an alignment

Great service. My service rep was Junior . I will work with him again.

I recently bought an Accord Hybrid there. It was an easy process. I never felt pressured. I have been to other dealers in the past and they move in on you like a vulture when you pull in the parking lot. They worked with me to get where I wanted to be. I had been preapproved for Honda financing but they searched and found an lower interest rate some where else. That impressed me. Brock was my salesman and he was great!

Always receive top notch service. I can count on accurate honest assessment of my vehicle every time I bring it in for service. My advisor, Joe Schober is the best!

Exceptional service always, fair honest, and accurate! My advisor Joe Schober is the best! I would not hesitate to recommend this dealership to my family and friends.

The nice people. The are very friendly.

Excellent sales representative. Very organized selling process supported by very professional sales personnel.

Took in car because of check engine light. Rodents had chewed sensor wires. This was replaced. Also had oil changed and car checked out. Mud flap was loose and was fixed. Got new battery. Really appreciate care given to my car at AutoNation. Thanks.

The staff did an excellent job from scheduling the appointment to completing the work in a timely manner.

Service great, professional and friendly. Have always Joe Aragon through the years and upon arrival learned he was dismissed from his job!!! So disappointing for he was a true asset to the company! I had thought about getting rid of one of my Honda?s in the past and he was was always so positive HELPFUL and professional I decided to keep my car! Do not know what happened but Joe is a SERIOUS loss to Auto nation!!

The ability for this dealer to have full records of service needed and then execute in a info. AutoNation is the best at this!

Everyone was very helpful and friendly. The service man who helped me wasn?t even the one assigned to me; but, he took care of the situation.

they are pleasant very knowledgeable always have me in and out when promised

Everything was fine. However it is difficult to determine what routine work is really needed since Honda's manual does not indicate needed work frequencies and what the service provider and the car's "maintenance minder" recommend is often different.

Adrian the salesman and Jon the finance guy were great! Highly recommend them both! I love my 2016 Subaru WRX STI!!! If you're looking to buy go check them out. Neither were pushing to get a sell, great experience!

Our experience with the Sales Team and Dealership was amazing. Not a high pressure approach at all. Glenn and Katie worked with us on what our needs were and what they had that would cover those needs. We had some great test drives and got a wonderful deal on the car we picked out and a very fair trade-in for our non-hybrid 2020 CR-V Touring. We drove over 50 miles to get to the dealership and we are so happy we did.

I recently took my 2019 Ridgeline in for routine service as well as some warranty issues. Surprisingly, after going to two other dealerships Deland Honda and Page Honda, my Ridgeline was fixed. My experience at Autonation was excellent even though I did not buy my car there, this is how a dealership should be.

Overall a very good experience buying a new Odyssey for my wife. They were extremely busy, and the process took a while as a result. That's the only reason for just 4 stars on the buying experience. Our sales associate, Austin Smith, was excellent.

The best service department. Loved their shuttle service provided while my car was getting fixed.

Great experience ......................................................

Excellent! From the time I arrived until the time I left, the staff was very courteous and answered all my questions regarding the system message on Instrument Panel.

I don’t usually enjoy the buying car experience but Brandon Reynolds made it very enjoyable! Plus, I love my Passport elite!!!

Great people, prices and work done Thank you !!!!!!!!!!!!!!!!

Michael Taylor was very easy to wrk with and professional. .

Best car buying experience ever! Thank you Katie and everyone at AutoNation

Although I will miss Mike West in the service department (I've been going to him for almost 20 years), I wish him all the best in retirement. For this maintenance visit, I went to "Junior" and was happy with the service. Although my car didn't have the "sanitized" poster in it after service, he assured me it had been wiped down inside. And everyone in the service department was wearing masks and doing their best to maintain social distance. I felt relatively safe.

Great experience each time I visit. I purchased my car there and keep up maintenance there. Very friendly and professional staff.

Been buying cars for 45 years and these gentlemen are a prime example of why the car salesmen have such a negative rating. Biogest bunch of con artists in the business

We bought a used car from them. The next day the check engine light came on. We returned the car under their 250 mile, no questions asked return policy. We have now been waiting for our check for over 20 days. What a bunch of con artists.

Good service. They corrected all issues and finished early. Service consultant was excellent.

I?ve been buying cars for forty fove years and this place even gives car dealers a bad name. They use every unscrupulous ploy from lowballing your trade to bait and switch. Do yourself a favor and stay away from these people

Excellent service best experience buying a vehicle I have ever had. The staff was knowledgeable, friendly and helpful.

Adam was great in taking care of all of my concerns. NO HASSEL and done quickly.

I have been pleased with the whole process from sales to service. Everyone is very courteous and professional. Would definitely buy my next auto from them.

Jordan was my service rep. He was knowledgeable, courteous and friendly.

Quick service and determination of heater problem on my Fit. After analysis, immediately explained and ordered needed parts. It?s good to deal with folks who know their business!

the only bad thing is that i purchased the car and at 1200 miles ended up in shop with some drive train issues.

Michael was very pleasant to work with and everything was done to my satisfaction.

Excellent service Department .Always helpful and polite. A good experience.

Bought a new van from out of state. Transaction was flawless. Autonation Honda dealerships perhaps have the best price in the entire nation. Prices always below KBB and below invoice too. Mr. Quaint, the salesman, was very professional and easy to work with. Highly recommended.

Best experience ever trading a vehicle! Purchased a new Honda CRV, with a trade-in and was out of the dealership in less then 2 hours! Thanks to the professional team at AutoNation. I’ve purchased many vehicles and have always dreaded having to deal with salespeople, however I have found the only place I will deal with from now on! Katie was great to work with, no pushy sales pitch, she was very friendly, super knowledgeable about the vehicle, and listen to my needs. At the same time, Sales Mgr Sean was great, no hassle dealing, just helping you make the best decision. Very highly recommend AutoNation Honda!

Everyone at this location exemplifies great customer service standards. Every encounter with my service writer, Joe Schober, the technicians that service my car and the porter have all been outstanding. I?ve never been pressured into unnecessary services. This is why I always bring my car to this location. Keep up the good work!!

It was the best experience we ever had at a dealership, everything went smooth and fast, will highly recommend this dealership to anyone.

Routine service, but done well - great communication, outstanding quality of work, and minimal waiting time.

Great salesman in Brandon Reynolds. Very helpful and friendly in going through the buying process of our new Accord. Thanks Brandon!

Great people to work with.

Savannah did a great job . Price was great . Received Timely communication by email which is what I prefered . Scheduled a test drive 2 days later after checking other dealer prices went and purchased CRV. Would have prefered to pay with American Express I have a checking account but that is the only check that I have written this year .

While searching for a specific Jeep, I found one at Autonation (3 hours away). I worked with Katie, and she was great! Since I needed my questions answered before driving there, she was so willing to help! She even took pictures while it was receiving its inspection! The entire process was efficient. Outstanding service! Thanks for my new ride :)

Routine service performed in accordance with manufacturer's service schedule. Consumables--tires and battery--replaced.

These folks are very hospitable and knowledgeable of their products. Good people! Highly recommend them!!!!

Easy to schedule and appointment.

Excellent service: friendly, knowledgeable, helpful, courteous. Treated us as valued customer.

Austin and David was great at getting everything done for me quick .I did not have to spend the whole day at the Dealership. Spent about 45 mins total...

Just wanted to say thank you again to Michael for providing me with such great customer service! He went over and beyond, was very courteous and really did a great job in advising me on what to do when it came to switching my tires. Thanks again Michael! God bless you!

I have found Auto nation Honda to be a great dealership. My service advisor, Joe, is terrific. I very highly recommend the dealership.

We bought a new Honda CRV!!!!!! Glenn was great to work with!!!!! We are soooooo happy with Auto Nation!!!!!

Charlie is the go to guy!! So helpful and explains everything! I have been going to AutoNation for years and will continue to do so. Thanks Charlie!

I recommend it because it has fair pricing, polite sales people, and an excellent service department. Couldn’t ask for better.

I was happy with ability to schedule my service and that it went very quickly. Thank you Ed

Good customer service with friendly staff . I traded my Honda mini van with 2017 Honda Ridgeline. The truck had some problems. Auto nation Honda took care of issues with no extra cost. Even meantime they provided me free temporary suv to use. Thanks auto nation Honda.

Excellent customer service. Brad is outstanding at taking care of customers