SINGLE MOM/STUDENT DEFRAUDED, SCAMMED, LIED TO, RIPPED OFF by AUTONATION HONDA KNOXVILLE! Holding my REFUND HOSTAGE until I sign a CONFIDENTIALITY AGREEMENT! Refuse to make this right by a *refund* unless I sign a CONFIDENTIALITY AGREEMENT! A *settlement* would entitle them to that, NOT A REFUND! MAKE THIS GO VIRAL! SHARE ALL OVER THE INTERNET! YOU HAVE MY PERMISSION! FEEL FREE TO CALL AUTONATION HONDA KNOXVILLE 865-730-0012 General Manager Casey Lynn 865-218-5403 AUTONATION CORPORATE OFFICE 954-769-3555, 954-769-7000 HONDA USA 800-999-1009 Case # 10226471 And tell them what you think Autonation Honda Knoxville Service Dept totally defrauded and scammed me. I have video proof that they never performed the work I paid for, and took my vehicle in numerous times between Jan and Feb 2020. This is perhaps business as usual at this dealership. No one wanted to speak to me until I filed a complaimt with the BBB and got Autonation Corporate Office involved. This email was sent to the local dealership, their parent Corporation, Autonation in Ft Lauderdale, and the District Manager of Honda USA, the main Honda headquarters in the US, and to Jeff Conrad, Senior Vice President and General Manager, Honda division at Honda USA. I got their attention. To whom it may concern- These videos were taken by me, Sayra Green, immediately after ASE Certified Mechanic Greg Burkhart, took off the roof rack. It was discovered that Autonation Honda Knoxville, TN mechanic Mikey, DID NOT PUT ANY SEALANT over the area which was known to leak. The 1st video was taken on 1/14/2020, after the 1st repair, after it had rained and the cargo are was flooding. I turned on my water hose, and put it right up to the bolt area of the roof rack, on the right rear of the vehicle, and immediately had water intrusion. I immediately phoned the male Service Manager at Autonation Honda in Knoxville, and explained what was going on, and how easily I had found the leak. How does an ASE CERTIFIED HONDA mechanic miss this??? Again, I attribute it to being scammed and defrauded. The Service Manager was a rude jerk, and offered NO assistance whatsoever. All I got was excuses and the run around. I immediately phoned my service advisor, Brad Skinner and relayed all of the information, from the water leak I easily figured out, the negligence of the Honda mechanic Mikey, and the ridiculous rude attitude of his Service Manager. Brad advised me to call the General Manager, Casey. I did. I left a voice mail, and got NO phone call back. I returned to Autonation Honda to get the roof sealed on the right side of the vehicle, because Mikey only sealed the left side, and I made it extremely clear that I was not going to pay for this because of his GROSS NEGLIGENCE, and inconvenience to me. https://drive.google.com/file/d/1KD1mcdL4FweT2kQmxhl1LdrysHn_Wtun/view?usp=drivesdk Mikey told me numerous times that he sealed the entire roof, the entire length of the vehicle, AND covered the sealant with touch up paint for an extra layer of protection. The videos named 52-56 CLEARLY show otherwise. Not only is there NO sealant, the area is not prepped by scrubbing away 14 years of dirt, grease, and grime, affecting adhesion and water intrusion. The incorrect sealant was used. Mikey used RTV Sealant, which does not adhere. The sealant is glopped on, not smoothed, which will encourage water to pool, and not drain properly. My mechanic advised that you NEVER put sealant all the way to the edge of the front of the vehicle, because water needs to drain there. This video is indisputable evidence, that Mikey the Honda Mechanic lied, defrauded, and was scamming me. He knew ALL ALONG, that he did not seal my roof, and why I was having constant water intrusion, all the while, affirming he did the work, and had NO idea why I was having water leaks. https://drive.google.com/file/d/1VCMZqSxAxpbdEZq2uLOMl-x67Ofn915G/view?usp=drivesdk https://drive.google.com/file/d/1Y6g76YZRVhV0QAv1ivRo69EMd01vrpEY/view?usp=drivesdk https://drive.google.com/file/d/1xYfmaC8t3L3KVsQrhsKB_tT-0B3QY1Gm/view?usp=drivesdk https://drive.google.com/file/d/1KAQqdVVXe7Dmj73UWAhhbvApsEZpI7HO/view?usp=drivesdk https://drive.google.com/file/d/1oWVPCrOSD7XsH40i9k0DHzG8Ow9OAl9T/view?usp=drivesdk THIS SHOULD GREIVE ANYONE WHO VIEWS THIS. The Autonation Honda Mechanic scammed, defrauded, and lied to a single/student mom, causing me to drag myself and my sick children into the dealership, in the cold and rain to address this issue numerous times. In total, I have gone to Honda 6 times. 1 for water leak test, which was a joke! I discovered a major water leak the Honda mechanic missed, at home, using my water hose. Honda also overcharged me, charging me for 3 hrs of labor, when only 2.5 was the actual labor. 2 brought my vehicle for repair and service tech made my appt for the wrong day! 3 first negligent repair to only left side of vehilce, when both sides were leaking 4 second negligent repair to vehicle, to include right side 5 brought my vehicle in because still leaking, and expected a repair, and was blow off. Attributed water leak to residual water from water in vehicle prior to second reapir 6 third negligent repair that never solved leaking problem Below, I have pasted my initial complaint. COMPLAINT- My SUV roof was leaking due to seam seal being broken due to roof rack removal. Honda was paid to leak test vehicle. Leak test was not performed accurately. Was overcharged. Billed for 3 hrs, but tested for only 2.5 hrs. I discovered leak on my own with a water hose at home. Honda mechanic could not find the leak. MAIN ISSUE I have been cheated, lied to, scammed, defrauded, and possibly sabotaged by Honda mechanic named Mikey. He was supossed to seal entire roof of vehicle. He did not. 2nd trip to Honda for 1st repair- Brad the service tech screwed up the date had to go home without repair. 3rd trip for 1st repair Mikey only sealed left side. Next rain, roof was leaking. 4th trip for 2nd repair I water tested vehicle at home with a hose. Water was leaking in right corner. Mikey never sealed right side of vehicle! I called Service Manager. He was uncaring and a total rude jerk and was unwilling to help me. I called General Manager and left a voice mail. I NEVER got a return call. Brad had me bring in my vehilce. I was adamant I was not going to pay for further repairs. Brought to Honda for right side to be sealed. Vehicle still leaked. 5th trip to Honda Brought back to Honda per Brad Skinner's request. Blown off by Brad. Told me water was residual water in the car from leak testing after second repair. Vehicle still leaked. I called Honda. Brad had day off. I spoke with Robin, a different Service Manager. She had me bring in vehicle. 6th trip to Honda 3rd repair. Took several days. Honda did not contact me with any information, until time to pick up Roof still leaking Contacted Robin. She never returned my calls. Emailed me saying another leak test was all that could be done at the price starting at $417. I had my ASE certified mechanic take off roof rack. Took video. NO SEALANT on roof in leaking areas! NO prep work of roof. INCORRECT SEALANT used. Glopped on. Must be cleaned and smoothed after application to keep water from pooling in areas. LOOKED LIKE MY 4 YEAR OLD DID REPAIR!!! Sealant was not adhering to vehicle because area was not prepped, by cleaning, and removing 14 years of grime and dirt, and also wrong sealant. My mechanic had to remove all the sealant, clean roof area, and apply the proper sealant. Honda charged 6 hours of labor for this! My mechanic said this crappy work could have been done in 15 minutes. It was that poorly done! THIS IS EGREGIOUS!!!!!!!!!!!!!!!! I AM NOT ONLY A SINGLE MOTHER, BUT ALSO A STUDENT. HONDA COMPLETELY TOOK ADVANTAGE OF ME, SCAMMED ME, LIED NUMEROUS TIMES TO ME, AND RIPPED ME OFF!!! The mechanic knew the WHOLE TIME what was wrong with my vehicle and REFUSED to seal the roof!!! He lied numerous times to me saying the entire length of the vehicle was sealed. IT WAS NOT!!! THIS SHOULD BE CRIMINAL! THIS MECHANIC SHOULD BE FIRED! I FEEL COMPLETELY VICTIMIZED AND TAKED ADVANTAGE OF!!! 2/10/2020, I called General Manager and left a voice mail. I left the Service Manager Robin a message with the receptionist, and emailed Robin. I spoke with Brad the service advisor and told him what happened. I have called HONDA USA CORPORATE HEADQUARTERS and AUTONATION CORPORATE HEADQUARTERS. SOMEONE NEEDS TO KNOW THE SCAM THE SERVICE DEPT IS RUNNING, DEFRAUDING, AND VICTIMIZING CUSTOMERS LIKE ME- A SINGLE MOM AND STUDENT!!! SOMEONE SHOULD CARE!!!! I DON'T FEEL ANYONE AT AUTONATION HONDA CARES! IS THIS A COVER UP OF A SCAM??? I live 45 minutes away from Honda, 1 way. They know this. I HAVE SPENT HOURS DRIVING BACK AND FORTH- SIX TIMES, PUT NEALRY 450 MILES ON MY VEHICLE, BURNED A TANK AND A HALF OF FUEL, MISSED WORK, DRAGGED MY SICK CHILDREN IN THERE, IN THE COLD AND RAIN!!! I AM OUT HUNDREDS OF DOLLARS FOR WORK THAT WAS NEVER DONE, and paying my mechanic to redo. HOW IS THIS OK TREATMENT OF A CUSTOMER? THEY EITHER HAVE A LAZY, LYING MECHANIC SCAMMING CUSTOMERS, OR THIS IS "BUSINESS" AS USUAL! WHICH IS IT? Now that I have their attention, Autionation Honda is talking compensation, but I'm a person of principal. Businesses that defraud and scam single moms need to be exposed. Having a voice after being victimized has always been more important to me than being compensated. I learned that last year in court speaking out about being raped, and that is why I am speaking out about this gross injustice as well. It's all the power I have against a huge corporation and their corruption. At the end of the day, having a voice means more to me than the money will. It's never been about the time and money I'm out, and the stress and aggravation. It's been about having a voice and it being heard. I will never buy another Honda product again, or ever go to a Honda dealership for service. They have totally ruined a lifelong, loyal Honda customer. *****************UPDATE******************* I spoke with the General Manager and Vice President of Autonation, and I was to recieve a refund upon signing a waiver. INSTEAD, I recieved a CONFIDENTIALITY AGREEMENT! OH HECK TO THE NO!!! BELOW is the Communication between the BBB and Autonation Honda Knoxville. "Upon speaking with Sayra we have agreed to the terms of requested resolution. I have a refund of all money spent at my store. I also agreed to pay her mileage, gas, and repair she had done at another shop for a total $1347.24 as she requested. In return, I have sent Sayra a General Release to sign and return. Upon receiving this release I will release the funds she feels she is due." BELOW is my response to the BBB, INCLUDING A COPY OF THE CONFIDENTIALITY AGREEMENT. "This resolution is unsatisfactory, because resolution is contingent upon me signing a Non Disclosure Agreement. Upon advice of Counsel, I cannot and will not sign the Document- "RELEASE, WAIVER OF CLAIMS AND CONFIDENTIALITY AGREEMENT." Autonation described it as a "General Release," but that is not true. It is a release AND ALSO a Non Disclosure Agreement. I have pasted a copy of it here, because I am not going to sign this, and BBB needs to see how Autonation Honda handles gross negligence and fraud, by sweeping it under the rug, denying liability, and "buying its peace." The undersigned, Sayra Green ("Claimant"), for and in consideration of payment from West Side Motors, Inc. dba AutoNation Honda West Knoxville ("Dealer") to Claimant of $1,347.00, and for other good and valuable consideration not herein expressed, does hereby release the claims more fully described below which Claimant has against Dealer. It is understood and agreed that this settlement is the compromise of a disputed claim, and that any payment or other consideration by Dealer is not to be construed as an admission of liability on the part of the Dealer, and that said Dealer denies liability therefore and intends merely to avoid litigation and buy its peace. Claimant on behalf of Claimant and all respective heirs, successors, legal representatives and assigns, does hereby remise, release, satisfy, acquit and forever discharge said Dealer and its affiliated companies, parents, subsidiaries, owners, employees, servants, principals, officers, directors, agents, vendors, attorneys, heirs, personal representatives, predecessors, successors, and assigns, past and present (hereinafter "Released Parties"), from any and all claims, including but not limited to contingent claims, counterclaims, third-party claims, liabilities, demands, losses, judgments, actions, suits, causes of action, accountings, rights, damages, punitive damages, and interests, direct or derivative, nominally or beneficially, possessed or claimed, known or unknown, suspected or unsuspected, choate or inchoate, that Claimant had, now has, may have, or claims to have or have had for or by reason of any cause, matter, or thing whatsoever through and including the date of this Release and Waiver of Claims. Claimant agrees that the nature, terms, conditions, and substance of this Agreement are strictly confidential and shall be kept confidential by Claimant and Claimant's representatives, attorneys and spouse, and shall not be disclosed at any time to any other person, except as necessary in the course of preparing and filing appropriate tax returns or dealing with federal or state taxing authorities. In addition, any term hereof may be disclosed during any lawsuit or other proceeding brought to enforce the terms of this Agreement, or as required by a lawfully issued subpoena or court order. Claimant agrees under penalty of perjury that if Claimant finds it necessary to disclose the terms of this Agreement to Claimant's representatives, attorneys, accountants or spouse, Claimant will inform such persons that they are under an obligation to maintain the confidentiality of such information. Claimant agrees not to undertake any disparaging conduct directed at Dealer and/or Released Parties and to refrain from making any negative or derogatory statements, whether online, in person, or otherwise, concerning Dealer and/or Released Parties, including statements regarding Dealer's business policies and practices. Claimant further agrees that Claimant and/or Claimant's representatives or attorneys shall not issue any press release or make any other public announcement to the press or otherwise regarding the existence or subject matter of this Agreement or otherwise discuss with the media Claimant's dispute with Dealer. If any inquiry is made of Claimant and/or any of Claimant's representatives or attorneys regarding this Agreement or the circumstances leading to its execution, he or she shall either decline to comment or shall state only that the matter has been resolved on terms satisfactory to all parties. A scanned or facsimiled signed copy of this Release and Waiver of Claims shall serve as an original. I cannot sign this document because the circumstances surrounding this matter are public and out of my hands. I cannot guarantee that there will not be "disparaging" public comments, especially online, due to the nature of the social media and the internet. I will not sign this document, because I am not done speaking about what happened to the proper authorities and governing bodies, as well as Honda USA Corporation, Autonation Corporate Office, Local and National News Media, family, friends, pastors, pastoral counselors, and therapists. I have a God given right to a voice, and a legal right to a voice, guaranteed by the US Constitution, and I plan on fully exercising those rights. I was personall offended and my intelligence was insulted by no real offer of apology by Autonation Honda, except for an I'm sorry you're dissatisfied by your service, and water leaks are hard to pinpoint and fix. This is not a matter of dissatisfaction. This is a matter of fraud. This was no mysterious water leak. This was fraud. As soon as my ASE certified mechanic properly fixed my roof, not a drip or drop made its way into my vehicle. Let me make this perfectly clear- I am not going to sign a Non Disclosure Agreement for a REFUND. Autonation Honda has not done anything to make this egregious ordeal right in my eyes, and to add insult to injury, they do not accept responsibility for what has happened to me, and have not gone out of their way at all to help me. In fact, I have gone out of my way, and gone to great lengths, just to get this issue addressed by the proper governing bodies. This company should be bending over backwards to genuinely appologize, publicly address this issue and apologize, assure me and the public that every step has been taken to ensure that this never happens to another customer, and should have asked- What can we do for you? What will right this wrong? Instead, I'm being insulted by no admission of gulit, and my redund is being dangled on a fish hook baited with a Non Disclosure Agreement. I don't jump for a dollar. Refunding my money and compensating my wasted fuel and mileage, does not warrant a Non Disclosure Agreement. If Autonation Honda wants to sweep their fraud under the rug, they have no idea who they are dealing with. I am a person of integrity and principles. My voice is not going to be silenced or bought with mafioso hush money, via a Non Disclosure Agreement, when a REFUND is in order. I still have yet to experienced GENUINE care or concern from Autonation Honda, but I did recieve it from Honda USA. Honda USA is very concerned about what has happened to me, appreciates me contacting them, and even said it is a good thing I contacted the BBB, and took to the internet and social media in this case. Honda USA is upset that a lifelong, loyal customer has had this happen, and is even more upset that the Honda brand has been impacted. I'll bet they are. I am extremely insulted and upset that Autonation Honda is only offering me a refund contingent upon a Non Disclosure Agreement. A measley refund and reimbursement for what I am out over their gross negligence and fraud, is the least they could do, and apparently, it literally is the LEAST they can do." ********************************* AREN'T YOU SO GLAD I DIDN'T SIGN IT, OR ELSE YOU, THE CONSUMER, WOULD HAVE NO CLUE HOW DIRTY, DECEPTIVE, FRAUDULENT, AND NEGLIGENT AUTONATION HONDA IS. This Dealership has my address and can refund my money ANY time. Instead, they are operating like the Mafia- offering me hush money, and operating like a Terrorist- holding my refund HOSTAGE, when I am due a REFUND! I encourage you to share this and call their Corporate Office and voice your opinion. I can back up EVERYTHING I am saying with the EVIDENCE posted here. ********************************** SO, AUTONATION HONDA, WHAT ARE YOU GOING TO DO TO MAKE THIS RIGHT? YOU RIPPED ME OFF, SCAMMED ME, DEFRAUDED ME, WERE GROSSLY NEGLIGENT, INSULTED MY INTELLIGENCE NUMEROUS TIMES, WERE RUDE AND UNCARING.....TO A SINGLE STUDENT/MOM! YOU COMPLETELY VICTIMIZED ME! WHERE IS THE ABOVE AND BEYOND TO TAKE CARE OF YOUR CUSTOMERS THAT SUCH EGREGIOUS, CRIMINAL CIRCUMSTANCES HAVE HAPPENED TO? WHERE IS IT? THE INTERNET AND MEDIA IS WATCHING- YOUR FACEBOOK FOLLOWERS, YOUR CUSTOMERS, MY NEARLY 5,000 FACEBOOK FRIENDS, GOOGLE, YELP, YELLOW PAGES, BBB, AAA, THE ATTORNEY GENERAL OF TENNESSEE, TENNESSEE MOTOR VEHICLE COMMISSION, TENNESSEE DEPARTMENT OF COMMERCE AND INSURANCE, HONDA USA, AND AUTONATION CORPORATE, AND NUMEROUS LOCAL AND NATIONAL NEWS ORGANIZATIONS ARE ALL WATCHING AND WAITING TO SEE HOW YOU MAKE THIS RIGHT. I'm not done talking about this. My voice won't be silenced for a refund, but my voice will be sure to let everyone know how you make this right.....IF and WHEN you do.
Sayra Green
Feb 11, 2020
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