Joe took good care of me and my car under stressful conditions. He made sure everything was in good shape for a long trip so that I could hit the road with confidence that I would have no problems.

I always feel great after having my car serviced a auto nation honda. The rep at the service desk is always the best and most polite person in the building. He gets you in and back out quicker than any place I've been and explains anything or any question you may have. The prices are fair and you usually have some kind of discount deal going on that comes in handy. All in all, the experience was pleasant.

great customer service. make sure everything was okay with my car before letting me leave

Great job as always! Staff is always friendly and service was a minimal amount of time to wait. Thanks for all the work you do to keep my car running safely.

Excellent service from check-in to reviewing my vehicle maintenance to suggesting upgrades. Brad Skinner did a great job.

It was a great experience. I was especially impressed with the professionalism in this time of coronavirus.

Sales associate and finance staff were very helpful with all our questions.

Charles Whitaker was the representative assigned to us when we brought our CRV in for an oil change. He was very thorough in explaining how we can tell when our vehicle is due an oil change. He asked if we had any questions. He was very courteous, professional, and willing to help.

The purchase experience from Auto Nation Knoxville TN, was excellent from the sales representative, to the GM , finance and finally delivery of vehicle after detailing. I have been purchasing cars for over 40 yrs and this was by far the best buying experience ever and the quickest with no hassle buying experience.

Have been doing business here for more than a year for two vehicles, and have always gotten credible advice and solid service delivered as promised. I'll be back.

Auto Nation Knoxville Honda provides consistently great service!

I needed an alignment according to my last inspection at my oil change. They noticed the uneven tire wear in front. I have a year 2000 model S2000. I've had it for 17 years and take care of it. The four wheel alignment showed my car was out of spec at all corners. AutoNation took in my car, delivered me home, completed the work and picked me up. Everything is amazing. The car steers better now. And I am a Car Guy, have been since the '60s. I highly recommend AutoNation Honda, Knoxville, and my service writer Mike West.

The service was great.. I was explained everything the service department was doing and what was suggested

Because of the mileage (210,000) on my Element (and my negligence) I needed to have a few parts replaced and some of the fluids changed. AutoNation Honda West Knoxville was very helpful in their recommendations about what I needed to do right now and what I could put off for a little while longer. Everything was done that we agreed to ahead of time and was done so in a timely manner. I also have a list of things to keep an eye on that will need attention in the near future. Just wish they could find me a newer Element with about 1/2 the mileage of mine! Love my Element! Thanks AutoNation for keeping it running great.

I stopped by AutoNation in Knoxville just to inquire about routine service on my Civic. Mike West was most helpful and was able to schedule my service as to prevent me from returning another day. Service was completed in a timely manner and Mike was most helpful in giving me additional information about service requirements . I was most pleased with our interaction . A

Well first off the work was done great. They told me everything that they planned to do upfront and quoted me a price. Then a shuttle took me back home while the work was done. They called me back, told me the work was done on my car, and sent a shuttle back to pick me up. When I paid and checked out, Oscar went over several things with me that I needed to keep an eye on. Great service.

We worked with Ed and Austin and both were helpful, courteous, knowledgeable and easy to work with.

Autonation Honda West Knoxville Service Department is amazing!!! Brad Skinner is a very knowledgeable Service Advisor who goes above and beyond for his customers!!! I highly recommend Autonation Honda West Knoxville?s Service Department and if you are shopping for a new car go there too!!!

This was my first Honda buying experience and I've been buying and trading for new vehicles for years. Let me start out by saying this dealership was very clean and had a nice environment. The sales guy ( Curt) that sold me the car was friendly and did everything he could to answer my questions, etc. and he wasn't a pushy salesman which I appreciated he was great! There were a few hiccups with my buying experience and I initially gave a one star and negative review, however, I was contacted by the dealership's general management shortly after posting my review and I have to say they genuinely cared enough to actually ask me what went wrong and they tried hard to make things right and in the end they did when they didn't really have to. I'm pleased overall with my first time buying experience at Autonation and I would recommend anyone looking for a Honda or used vehicle to give them a try. I would buy from this dealership again. Thanks management team member (Adam) for resolving my issue I appreciate what you did.

Friendly staff and great, fast service! Thank you!

Scheduled service took less time than I expected. Sevice rep also assisted me on use of remote starting function.

I communicated with Ben Demeter for the sale process. He was very helpful and made the process easy and smooth. He was not in the store when we sold it but was available to communicate and help through the process. I appreciate his willingness to help, great attitude and being true to his word. His loyalty is what made the difference! I will work with him again in the future.

I have had very positive experience with West side until yesterday March 13 I had made an appointment for oil change etc according to the sticker they put on my windshield. I have the maintenance plan and had used about 2 times already but when I arrived Mr Brad Skinner informed me that my plan was not good until oil got to 5% I ask why they put mileage on sticker and he proceeded to show his knowledge my explaining my mistake instead of saying Mr King I’m sorry and since you are here we will go ahead and change but NO I must wait until car gives me a warning that oil is at 5% and hope I can get an appointment quick enough. I have to go back because I have this plan but I will not deal with Brad again

Brock our Salesperson was Fantastic. I would recommend him to others...

Great to deal with! Live and Minnesota and the transaction was handled over the phone and via email. I am a mail carrier and they delivered it to StruTek to put a right hand drive conversion kit in, then it was delivered to Minnesota. Went to AutoNation in White Bear, MN to finalize paperwork and pick up my Honda CR-V. Have only had it a few days but am loving it!

Great customer service as always and a thorough inspection of our vehicle for any other issues.

professional.

Everyone that we worked with was very personable and made the experience very pleasant. We couldn’t have asked for better. We would definitely recommend them, and will return for future purchases.

Great service when buying our new car.

Friendly but not creepers. Nice place. Not any new stickshift civics! Good deals on select cars though.

Brad Skinner did a great job! Thank you

DID A VERY GOOD AND PROFESSIONAL JOB. BRAD WAS VERY KNOWLEDGEABLE AND HELPFUL.

Joe took great care of me. I have no complaints. I would recommend their service department.

Had a great experience buying my new Civic hatchback here. They were attentive and worked to match the numbers that I can afford. I left feeling confident that I made the right decision.

Brad Skinner always does the best job helping me with what I need to fix on my Honda it is so polite and nice. I always know I can trust Autonation Honda and Brad

I have had both my 2014 CR-V and 2016 Pilot serviced at Autonation Honda in Knoxville, TN. I have always received outstanding service and am beginning to feel like "part of the family" thanks in large part to their efficient, friendly and well informed service writer, Oscar Aguilera. I would highly recommend this dealership service department!

Brad Skinner always does the best job helping me with what I need to fix on my Honda it is so polite and nice. I always know I can trust Autonation Honda and Brad

Mike West took care of me once I arrived at Dealership and was quick with write up and no problems there. Whoever answered the service phone when I called to make appointment said she had no knowledge of problem with screen going blank and blinking off and on, after I told her of the service bulletin did she transfer me to someone else who said bring it in and we will look at it and again I had to mention the service bulletin and then had to insist on appointment time rather than coming in and waiting on line. Next time I will call Mike West direct to make my service appointment.

Great Service Rainy cold day but was a great day to buy a car. Sales person Jason took us through the lot. We decided on color and model (2) he brought us in side. Located the 2 models brought them down to back lot. Had our car appraised. Brought w quote sheet of which a discount was taken and our car trade quoted. now I have always had to argue what price I have researched. But these were very good prices in line with what I consider fair. we look and choose the one we wanted. we return on Monday with a check from a very happy banker because it was under his appraisal price. Salesman was very patient with us on explaining all the systems on the new car even standing outside the car in the rain while we set in the car.

I have done business with Autonation Knoxville for many years. They are easy to work with and their car servicing is excellent

Got a great deal saving thousands without having to haggle on a lower price. Got above on trade of what I was looking at from kbb. Got what my car was worth on trade. Buying process was smooth and salesman was not pushy.

I love the service. So nice and easy to deal with. Joe Arogin is the best!

Joe Schober is the best. His customer service is outstanding!!

I trust Autonation Honda to service my car. I could get service cheaper at some other guy, but I know what's actually going into my car at Honda.

Joe Schober is the best. His customer service is outstanding!!

Fast and courteous service. Great waiting room area.

Everyone was very helpful. The lady at the front desk was very pleasant. The place was very clean. I was pleased all the way around. I would recommend them to anyone looking for a car.

Oscar always does a great job. A service manager.

I bought my car from Auto-Nation Honda in Oct. 2017. Have had it serviced there since purchasing. Always treated very good with servicing completed in timely manner.

Jeff Keylon was awesome he found me what I wanted and got me the best price. I will buy all of my cars in the future from Auto Nation West Honda and Jeff.

Every time I visit this dealership for service I am very satisfied. My service advisor Joe Schober makes all the difference for me, very professional and informative about the condition of my car and what is needed, thanks again Joe and Auto Nation Honda.

My service advisor Joe, was very attentive to my explanation of the issue for bringing the car in for service and explained what the process would be to determine the fix for the issue.

Timely and courteous

came in for an oil change and was greeted by very friendly and professional staff i would definitely recommend this dealership to anyone i will definitely be visiting again in the future

The service advisor Joe Aragon was very helpful in knowing what my car needed. He explained everything to where I could understand.

Friendly staff and completely trust the technicians to service my car up to Honda's standards

Great service!

Oscar is the best at helping with all my car issues. Timely and reasonable costs repairs. I always take my Honda Pilot into AutoNation Honda.

GREAT! WOWEE! YEAH BUDDY! WHOO!

Adrian Brickey was awesome. So easy and great to deal with and went above and beyond to help my young son understand his new car. Dealership was clean and friendly and car was perfect. I will not hesitate to use Autonation Honda and Adrian again!!

Incredible experience- Painless - Incredible quality all the way across the board.

fast, friendly and very good service. Have been going to this Honda dealership for over 20 years and have never had a bad experience.

Great service! This is a well run dealership, always friendly and helpful.

Made appointment to have my car?s oil changed, lubricated and tires rotated In and out in approximately 1 hour Everything is good no complaints

Very professional service dept. Brad Skinner was very helpful. Didn't have to wait long either which I appreciated.

Zipped in for service on a rainy cold day. Said howdy to Brad, who said howdy back. I drifted into the "TV Room". A short while later, Brad beckoned me from the doorway, I followed him out to my car. My Visor no longer now functions perfectly! Great service with a smile.

Excellent service writer. Very pleased with the interaction, very clear and helpful.

Love my service manager Erik. Great service!

Oscar Aquillera is THE best service advisor that I've ever dealt with. Honest, kind, friendly, and trustworthy sums it up. What a nice man!

I had a terrible experience with their service department. They had my 2009 pilot for a month and had to rebuild the whole engine over a $4 part. Spent thousands and when I picked up my car, they forgot to reconnect my battery cables, so it died on the interstate. Later, I found out they didn’t recharge my a/c and had to go back again. They had horrendous customer service through the whole scenario.

A recall is very inconvenient and takes time out of your day that could be better spent... but AutoNation Honda and my appointed technician were friendly and helpful. They resolved the issue without drama and they didn’t try to force other repairs on me. I had a positive experience!

Loved it. Joe Aragon was very professional. Got our car up and running. Excellent customer service skills. Place was very clean. Plus the price was great. Made me feel at home. Also he arranged a driver to take us home and pick us up, while our Car was being serviced. I recommend this place to anyone. You won't be sorry. Thanks Autonation. Joe. Keep up the good work.

They did a great job explaining what needed to be done and not pressuring me to do it right away. Jason and Eric went above and beyond taking care of my vehicle and had me out of there in no time.

From purchase, repairs and routine maintenance AutoNation Honda West Knoxville, TN is the BEST. WE, Sharon, myself and our 2013 CR-V EX-L are treated BETTER than family! Joe Schober was our Sales Consultant and is our Service Advisor, he is the absolute BEST there is. If his picture is not in the Employee Training Manual, it should be.

Oscar was a great service representative. Honda always completes their work on a vehicle with wonderful precision. BTW...Oscar works at Auto Nation Honda( west), Knoxville,TN. Oscar even called me about an hour later & asked me if I got home ok. I was overcome with emotion that a service re p.o representative would call to check on me! Thank you Honda...Thank you Oscar!! I WILL be back!!

Joe Aragon is the bomb! He is funny, nice, friendly and knows his business. I smile when I see him and I smile as he opens the car door for me to leave. I bought my vehicle out of state, but I've found my home for service right here at home. Thanks Joe, for being you.

Thanks for a good experience. Our second car from this dealership.

Brad Skinner is the best. Always gets me in and out in a reasonable amount of time, as well as giving me a lift to run errands with the shuttle driver. After being bullied into an extended warranty by the sales manager, and being initially placed with a not so great service advisor I was a little bitter about the entire experience. Brad has made up for all of that and as long as he's working at Auto Nation I will continue to have my vehicle serviced there. Thanks Brad, you da best!

Great place great people would highly recommend these guy's!

Erik has been my go-to guy for years at Autonation Honda (I have had my car for 7 years). He teaches me how to take care of my car and continues to do his best at making needed recommendations for my car. Thank you!!!

I didn’t purchase my Accord here but after terrible experiences at another Knoxville Honda dealer, I chose to use AutoNation for my service. The service team seems to care about the customers and their vehicles. Jamie, Robin, and Joe Schober have always gone above and beyond to make sure I am taken care of. They even helped repair my vehicle after the other Honda dealership failed to do so on multiple occasions. They never try to sell unnecessary products or services. Great service!

Our salesperson, Adrian, is exceptional. Have bought several cars from him. Went from 2012 to 2017 Pilot back to 2020 CRV; fits me better. We also have a 2018 Pilot. Hondas never give us trouble and have great resale value.

The team at Autonation Honda is helpful, professional, and friendly. I have recommended them to all my friends and will return for cars in the future

I absolutely love the Honda Civic I purchased here from Dakota. Dakota was a honest salesman and I got a better deal here. I went to all 3 Honda dealerships. I can't say I liked the entire experience at Autonation. Even showing I had a check in the bank to pay cash, I had to wait for it to clear, per their policy. My check had to clear while I waited for them to get confirmation. So don't go until then, even by a day! I've always been able to post date a check before with no questions asked. Rusty Wallace Honda would not have made me wait a few days and everything about the staff and policy their is wonderful and honest!! They just don't do as much business to match Autonations price or I would have bought there! They even prayed for me, and have before. I'd bought another Honda from them several years back. It's hard for any dealership to match the kindness and ethics of Rusty Wallace Honda. I didn't have the few hundred dollars to spare ( paying cash), and they didn't have the colors I wanted, so I went to Nationwide. I LOVE my Civic! The way I drive is not hurried and I get 39 mpg on average! I do a lot of short driving in town. I didn't feel well at all and Dakota was so helpful and kind! He didn't make me walk the lot and was overall a nice guy.

Every person I dealt with at AutoNation was friendly and helpful when I bought a Honda Fit. This included Austin Smith & Will Clifford during the sale and Charles Whiteaker in the Service Department. This is the first time I bought a Honda & it was disappointing that it needed an expensive repair two weeks after I bought it. Fortunately the repair was covered under the warranty for a certified pre-owned vehicle and the service department fixed it in a timely manner.

I have been going there for 13-14 years now, and used Mike West that entire time. He is undoubtedly, the BEST SERVICE WRITER at this location and probably one of the BEST in the company! The shop, customer areas, parts and sales have all been wonderful to me and taken care of me and my cars with great care and great customer service. Love AN West Knoxville.

Great service and integrity in all they do.

I came in for my 30000 mile maintenance on 2018 Civic Sedan, very courteous staff and the task was completed in a timely manner. Thanks

Had really good experience getting my CR-V serviced for the first time. Appointment started on time. Service was promptly completed. I was fully informed of the status. All I interacted with were pleasant and curteous.

I received fast and courteous service. Very knowledgeable and willing to help.

Retail counter was very rude

Promptly welcomed, well prepared and kept me well informed. Good feelings!

Joseph Aragon is a great friendly representative of your company.

Hello potential AutoNation customers; I just want to make you aware that I have yet to receive a response. I called and left a detailed voicemail to the GM on Wednesday, but have not received a response or even an attempted contact. They have my land line which has voice mail, they have my cell and they have my e-mail address. Suffice to say, they don't seem to place a priority on improving my experience.

Excellent service and no pressure. Very pleased with my purchase.

I purchased a 2020 Honda Odyssey on January 29, 2020. Paid for chrome roof rails/crossbars as part of vehicle purchase. Was told the installation would be scheduled the next day. 10 days later I still can't get anyone to call me about it and general manager (Casey) won't return my call. Unacceptable! DON'T BUY FROM THEM WITHOUT ACCESSORIES ALREADY ON VEHICLE!

Nice staff but shouldn't have to spend a entire day there

We've taken our cars for years to AutoNation Honda and have trusted them for their excellent service. Shout out to Mike in the Service Department for his great service. The waiting room featuring coffee and snacks is a nice touch.

Mr. Aragon is an excellent service adviser. Very courteous, helpful and friendly.

Trade and purchase seamless. Helped right away, process was explained, dealer kept in touch until sale was made.

Promptly upon my arrival, I met with Mike, the service representative. I mentioned a few issues I was having with the car. He went over the work to be with me in sufficient detail. He was very courteous, professional, and helpful. I left the car with him as the work was going to take a while. He later called and let me know that they found an additional item that needed attention, in order to get my approval before proceeding. They maintenance guys completed the work and all seems to be in order. The only thing that I was less than fully happy with was the cost of the work. It seems the price of the work package has about doubled in the last few years.

This is our second vehicle purchased from Auto Nation Honda. Both times have been great. Would recommend them to anyone.

I drive a lot for work and I know my car is well taken care of by the great people at AutoNation Honda! I would highly recommend them for any and all service that needs to be completed.

The best, as usual. Mike West always takes care of us completely.

Great sales people. Great deals.

My call ahead appointment for an oil change was not put into the system properly.So when I arrived I was told that I didn't have an appointment. However, Oscar (service technician) told me no problem that he would get me worked in. He went above and beyond the call of duty and handled everything very professionally and in a timely manner. I was out within an hour. Thank You Oscar!!!!

I am a firm believer in free market capitalism. Thus, I have no problem with the pursuit of profit. However, when a business places a priority on squeezing every last dollar from a customer, rather than providing fair compensation for unexpected and undisclosed flaws in the product that they are selling, I take issue. In this case, I was trading-in a vehicle with 68K miles, and purchasing one with only 1,054 miles. Upon final inspection, I was able to see that the paint on the new car was covered in scratches, albeit mostly superficial. The bottom line is that the appearance of my 68K vehicle was FAR better than the car I was purchasing. It is likely that these scratches can be removed by a professional auto detailer. However, the dealership did not even offer to compensate me for the full value of that service; rather they offered me a mere $100 off. When the fact that they took $100 of for paint issue on my trade-in, when that paint was far better overall, it becomes clear that they are not very committed to providing a good value to their customers. The salesmen that I worked with, conversely, were very good to work with. I think that this lack of concern comes from those above them.

Bought a 2006 Wrangler X, Automation exceeded our expectations!

Great customer service. I needed a part from here and I have to say that I got a great so as professional customer service all way. Special thanks to Joe from parts.

Joe Schober provided excellent service and went above and beyond to make sure our issue was resolved. He saved us a lot of time and money, and we will definitely be returning for any future problems.

Great place with very helpful, knowledgeable, and friendly staff! The sales representative (Jeff Smith) worked hard with me to find a car that was perfect for me as a first time buyer. They also took the time to check up with me afterwards to make sure everything was going smoothly. I highly recommend checking out this location if you are in the market for a new or used Honda.

I always get great service at AutoNation Honda. It might be because they appreciate anyone with a 20 year old Honda S2000 that looks like new. Any problems they point out get addressed before the problem becomes a chronic problem.

Oscar Aguilera has a great attitude and demeanor and was very professional as he handled the service order on my Honda CR-V. I got in and out of Auto Nation in a very timely manner, and I attribute that in great part to how Oscar handled my job. Thanks go to Oscar.

I have always used this dealership when servicing my Element and have been pleased with their work overall. I recently had an encounter where their work was not up to their usual high standards, and my car required additional work. I'm very happy to report that my service advisor, Mike West, made things right, got my beloved Element patched up, and I'm back on the road. I really appreciate his customer service and integrity.

As always I have excellent service. Never a long wait or if it takes awhile the van drives me home and picks me up. This time was a short wait.

I am very pleased with my service advisor, Joe Schober, and have a high level of trust in him. When I've needed repairs he researches the issue and gives me options in terms of timing and repair options. I truly feel he acts as an advocate for me.

Great service and value. I have always had a positive experience with this dealership and the service they have provided, and continue to provide for my 2014 Honda CRV. Great job and Thanks!

There is always good service with Mike West at AutoNation. They only fix what is broken, and do a good job ?.

Always pleasant and timely service. Mike West is great to make sure our service is timely and properly completed.

Best honest service experience every time. Eric Rocks!

Great place. They have always gone above and beyond the call of duty.

Great service. Fast and got my vehicle out in 45 minutes.

The staff was knowledgeable and quick in getting your vehicle back to you. Eric in service was very helpful and kept you posted with unforeseen problems that came up during servicing. I will continue taking my Ridgeline to Nation Honda.

Exceptional Overall Service! My son, home from college for the weekend, needed an oil change and they were able to accommodate him on short notice!

From the moment we arrived our Salesperson “Jesus” was so helpful! No pressure but listened to what we were looking for and the price range we wanted. He made two or three suggestions after showing us what we wanted to look at. We are so happy with our purchase!!

Buying a used car was ever easy, and the team there were very friendly and quick to getting things done.

Awesome people. Great assessment. Clean and beautiful facilities.

Excellent service. I always have a good experience here.

Positive experience. Bought a used car here. They have no haggle pricing, which I liked. Ed Pernick was very helpful without being pushy. I keep cars forever, mainly because I hate dealing with salesmen, but this time was different.

I've had the pleasure of purchasing a new car and leasing a car from Autonation Honda over the past year. I originally went there to have my old Honda serviced. Then I got the new car itch. I'm from California and I'm used to 3-4 hour going back and forth and I did not experience that at all. My salesman, David, was fantastic. He showed me the True Car value and we worked from there. Very fair. Why would I go anywhere else for a Honda?

First off I love my Crosstour; have had it since 2014 and you can't go wrong with a Honda. I had an Accord before and loved it too for 12 years. Honda's facility and service always top notch; quick feedback and helpful advice on upcoming tire needs etc.

I was in and out in less than an hour. The status of my car was very well reviewed with me. They never pressure to have unecessary repairs done to your vehicle.

I bring my van to Auto Nation to be serviced. The service was performed quickly. Great experience!

Great service experience in 50 characters or more.

Buying a new car can be a challenging and at times stressful experience. AutoNation made our purchasing decision relaxing and with little stress.

I take it simply. It's West Side (Auto Nation) Honda. It's always good!

Part for repair was not available, so had to make a second trip for the repair. However, the vehicle is 2003. Therefore, parts may no longer be stocked the same as for newer models.

Service was prompt, as it always is, the "advisor" was friendly and helpful, the treats served was a very pleasant surprise. I informed the "advisor" that there was a "thumping" noise coming from the front end, and asked if they could check the tires. I was told the car would go to a service tech after the lube for inspection. After the inspection I was informed the problem was with the struts and it would cost $1,200. I took the car to another shop where I was informed the problem came from flat spots on both front tires. I will have the tires rotated before I pass judgment.

Joe Aragon is super great! His customer care is outstanding!! He goes above and beyond. He's the reason we take our cars there!!

Sean Bradke was amazingly patient with some of the issues that I had getting the title squared away. He was the consummate professional, and a real pleasure to work with.

Everyone at Honda AutoNation Knoxville took the time to answer all my questions and beyond. Thank you David Kraning, the information you gave me about my new Ridgeline was right on the button. And to Sean Bradke for guiding me to make the right decision at the right time. I love my new Ridgeline!

5 trips and still have same issue. Not happy at all.

Very professional approach. Felt very comfortable with the process.

(Translated by Google) Very friendly service (Original) 참 친절한 서비스를 합니다

These guys did a great job finding me something quickly and jumped through a lot of hoops with me! 10/10 would recommend for all of your needs on dealer row.

Wonderful customer service

Always good service. The only dealership that was able to set up my Google maps to come up on my cars screen.

Awesome experience!! From start to finish Autonation Honda Knoxville treated me as if i were their only customer!! Made sure I understood everything!! Thanks Mark, Matt and Sean

AutoNation Honda West Knoxville will work with you to get you the best deal that fits your needs and also the service department is great and will always take care of any concerns that you may have. Sincerely, Vickie Canupp

While buying a car there was no pressure or anything and we had a very enjoyable experience in buying this car

Joshua Iddins was very helpful with the purchase of our new Honda, very knowledgeable and.professional.

We were traveling from Atlanta, GA to Columbus, OH when a nail embedded into a tire. AutoNation refused to help because they "promptly" close at 7 and take their last appointment at 5:30. Very poor customer service - refusing to help a Honda customer from out of town

I have been getting our cars serviced here for years. I spent $800 on this visit for an oil change and tires. When I got home and inspected the tires they did not look like new tires. They looked worn and scuffed. I have since purchased some cleaner/ shine to see if this will clean them up. When you get things serviced you wonder sometimes.

Third car purchased from Autonation Honda West Knoxville. Always treated professionally and honestly with no pressure. I research before I buy and they are very patient while I have test drove, measured, photographed, etc. And when I’m ready to deal, they have been fair and to the point. I highly recommend them if you are in the market for a new or used car.

Autonation was great to work with. Very helpful with pick out the vehicle I want. Dealer Mac, keep in touch with me daily to do with my purchase.

Excellent people to deal with, with on time follow up. 2nd car purchased from them, will go back, highly recommended

great salesman that contacted me via email when I decided what I wanted. Set up appt. and he was prompt both days. He listened and did not attempt to change my mind. process very smooth

Third car purchased from Autonation Honda West Knoxville. Always treated professionally and honestly with no pressure. I research before I buy and they are very patient while I have test drove, measured, photographed, etc. And when I?m ready to deal, they have been fair and to the point. I highly recommend them if you are in the market for a new or used car.

Josh and Katie did a great job helping me out! I'm super happy with my car.

Great people to deal with. Fair and honest in my 2 dealings with them. Used truecar in my latest transaction and the price alone was 1500.00 less than my offer from the first dealer I contacted. Not to mention the much better offer for my 2016 trade in. Which I might add I purchased there also thru car gurus. No pressure sales and that place was rocking on 12/30.

Great to deal with . No pressure and very fair. Deal offered was 1500 less than the best another dealer offers as rock bottom. Plus more for my 2016 trade

Service was great and timely and on a holiday no less

Excellent and professional service. Knowledgeable and courteous staff. Vehicle was serviced as promised and on time. Will do all my future service needs with AutoNation.

Honest, friendly staff. Timely service. Great experience.

Good job. I needed a battery for my car and Oscar was able to get me in and out quickly.

Overall, pretty positive for buying a car. Took a few days for my wife and I to discuss. The salesman was overly pressuring, but was pretty knowledgeable and answered our questions. Was initially shopping for a used car, but the year-end model sale price was lower than comparable used cars at CarMax, so I bought the new model.

Was. Very nice visit i received Very attention from your staff

Buying experience was easy and everyone was super nice!

Felt very comfortable in buying a car here: great services, smooth transaction. Will come here again for another new car for sure.

As always, the service department is top notch. I am always taken care of without issue. Great team here!

Nice staff and nice vehicles. Sales person shared the paperwork with me regarding the reconditioning that was performed when the dealership prepared it for sale. This reassured me that I would not be sinking more money immediately after purchase as I have done other times. I noticed the day after I bought it "As Is" that the mirror they had replaced didn't match the other side. I returned to the dealer to drop off a second key as promised and mentioned that the mirrors didn't match. The finance, salesman, and manager were all apologetic and said they would get back to me to arrange a fix since it was after 5pm. I will update when service is performed... Update: All issues were resolved in a timely manner. Best car buying experience!

We always have the best service at AutoNation Honda.

My 2017 Honda Fit's gauge cluster had an internal failure of the gauge control module - I cannot see my mileage or how much gas is in my car. It is 2 years old... No one expects their dash lights to go out. Called their customer service line to ask for assistance because was told it would cost me almost $1200 to repair and was told sorry but we cannot help you. 2 year old car with a malfunction not my fault. As soon as I am financially able I will be trading this vehicle in for anything but a HONDA. I will never own another Honda again in my life time.

Very friendly and efficient. Joe Aragon met me and provided excellent support.

Curtis was kind enough to help us. He is still new in his job, so Adrian joined to help make sure the process went smoothly and quickly. I was treated with kindness and respect and left feeling like this is a place I would recommend to others. I enjoyed the no haggle process very much.

My service mananger kept me informed and my service was provided in a timely manner.

Each attendant I?ve had at Honda has been very nice and helpful. Definitely recommend.

The Internet Sales Rep Austin Smith was a charm and he helped me get a new car with my trade-in in two hours, even thought the place was very busy.

Had one (if not the best) new car buying experiences ever! Thank you Katie, Sean and Stephen. Also, thanks Katie for the follow up after our purchase. Never had anyone do that before! New car buying can be a daunting experience, But, they made this experience very pleasant. Thanks.

Great easy through the process very capable people

These people do not know what they are doing, they do not know what they are selling to you. And then when you call them to fix the thing that they made a mistake, they will make you wait on the phone over two hours. I will never ever step my foot on their store again. Bad bad choice. Stay away from these people

Service was fast, fair, and courteous.

Oscar is a very nice guy and helps me a lot. Very good place

A good place for maintenance. I had a very good experience here. Oscar is the guy who helped me with the maintenance, very kind and flexible.

Very good service. Bard did a great job. He also checked tp make sure my cell was linked up with the car.

I came here to get my car serviced for more than two years. Oscar Aguilera is always helpful. He is kind and very professional. He cares about the customers. I strongly recommend this location for getting your cars serviced and Oscar is the best!

Everything was great, clean and our car was done faster than expected

Great service. Got right in on schedule. Waited a reasonable time for the service to be completed.

Great service, people, and prices.

excellent

Very good experience purchasing automobile. Sales representative, Austin Smith, was a pleasure to work with.

honest dependable and the best service you could ask for. Folks, you get what you pay for. Me, I have everything done by them. In the past I tried to go for example with a private tire company on my old car that was not a honda...headache! However, with Honda so many times I have brought my car in cause a light came on and they fixed it for free. Example when the low tire light came on... That being said I also like knowing that I am not going to be up charged. They are honest, dependable, reliable, and I can honestly say the best car experience I have had in a my 30 years of driving

Just bought an Odyssey and it was a very positive experience. Little hassle over price if you know what you want and what is a reasonable price to pay. Our sales person was great and getting ready to go in the Marines. Proud of him! Dealership pleasant but not overdone. Nothing fancy but not a dump either. Have had no service so cannot comment on that. Hope this car meets my expectations after all I have heard about what a good vehicle it is.

The car is less than 6 months old. We had problem with the tires and pressure sensor. Without showing my daughter they claimed the tire was bad. The problem with the tire is from manufacturing. We paid 250 for one tire on a brand new car

Excellent. Oscar Aguilera is very good at taking care of customers. He pays attention to the details.

We were treated very well. Customer Service is a priority for us. Mike was very professional and through. As long as we get this service we will continue at Auto Nation.

Bought our 2017 Honda CRV here and have experienced fantastic service from start to finish from the buying process down to excellent care after the sale with the service team. Highly recomend this dealership.

I was very pleased with the service visit. Representative went over carefully what I needed and made very helpful suggestions. Service was done promptly. Very good experience.

Staff was great, made everything very easy. Was done and completed in 45 minutes

Very professional and efficient. I will come back.

Eric explained everything very well and was quick to get my car back to me. I will be a return customer!

The service advisor who handled my visit was very professional, detailed in reporting, quick in action, and very fair in pricing the job. I was very impressed with the service provided as usual.

I always deal with David west. he is super. he is knowledgeable. he is very friendly. I am in and out very quick.

I purchased a new Honda from AutoNation and the process could not have been better. I spoke with Mike Taylor in the morning and drove from Asheville to Knoxville that afternoon to pick up the car. Everyone I met there was helpful and I was on my way back home quickly. I am happy with my deal, happy with the customer service and can not recommend this dealer enough.

Excellent service and robin is my favorite service adviser.we are doing business with autonation honda since 2002 and Mahmoud is great salesman go see him

The most amazing service department and technicians. Highly recommentd.

Always helpful super friendly! Eric was exceptional with helping with my issues and clarifying the fastest and most efficient ways to help!

Selection of vehicles was broad, salesman was knowledgeable and courteous, surroundings pleasant, a positive overall experience.

Amazing service department. Feel like they work with you, not against you. Highly recommend.

Always have a pleasant experience with Erik as our advisor. He is honest and that's hard to find.

Was good and I would recommend this dealer to friends and family

We appreciate the service we get at AutoNation, Knoxville, TN...from when we bought our van there, salesmen, Pete Heiher and Gene Petit, to our Serviceman, Brad Skinner...they care about you and want to do a good job so we'll keep coming back. We've been Honda owners since 1987!!

Sincerely want to make your vehicle dependable with suggestions without pressure. Take the time to explain all that will be done, explain the charges, then tell what was done on paper when pick up vehicle.

Auto Nation of Knoxville is a great place to buy a car. The salesman did an excellent job going over all the features of my car. I would definitely buy another car there.

I had a good experience buying a 2019 Accord from this dealer.

Every time I bring in my vehicle for an oil change and tire rotation I have to wait a ridiculously long time. Recently, I had an oil change, tire rotation and recall on shift knob button (which I was told wouldn't take long) and waited over 2 hours for the car. I have one more free oil change and tire rotation in the package I purchased with the car. Once that is done I won't be coming back for my oil changes and tire rotations.

No haggling no hassle, just great service and prices

i bought my first car, and i had the opportunity to work with Will and Jesse and they were fantastic. They both had a great attitude and they helped me get a new car instead of trying to "sell" me a new car. overall great experience.

I should have bought from Rusty Wallace. Autonation was clueless about putting our car in our trust and we’re not prepared when we returned a second time to resign papers. Frankly they were not very pleasant at all. If service matches the buying process we are in trouble. Live and learn.

All the work that the technician did was explained to me. They started the work as soon as I arrived. Everyone was polite and helpful.

Joe Schober was great as well as the service manager. I happened to be wearing my Vietnam sweatshirt and they all thanked me for my service.

Eric is the best guy around. Very cordial - complete in his work

Excellent service guy. He explained about a software update etc . I have had the same advisor for my last 3service calls and and have been happy with him every time

Professional staff. Was in and out in a reasonable amount of time. Would recommend to anyone.

My salesman Chris took the time to make sure all my questions were answered and that I ended up with the vehicle I really wanted. He was personable and treated me like a friend instead of just someone to make a sale off of. He dropped me off and picked me up at my apt while I waited for my new car to arrive. He contacted me after my purchase to see how I was enjoying my new ride. He made me feel at ease knowing I could reach out to him anytime with questions in the future. The financing team took their time to ensure they reached out to many different lenders so that I could get the lowest price possible. The only thing I didn't enjoy was that I kind of felt pressured to buy the extended warranty and I know that is part of their job. Overall, I still ended up with the payment I was initially willing to pay without the warranty so if the worst thing is that they used a sales tactic to get a win/win for both of us then I am ok with that. I would highly recommend this place to buy a car.

Eric was great to work with. He found a way to get most of my work done for free and gave me a fair price on the remaining work. He also had some good advice on how to save money on another vehicle I asked him about. Will definitely come back.

Good experience. Service representative was nice and helpful.

Excellent buying experience and would visit AutoNation again.

Over and above what is required . Took time with me to explain.

Jeff Smith: professional, ethical, honest, and friendly. He is the primary reason I bought a car here.

Oscar is WONDERFUL! I always know my 2011 Honda Pilot is in good hands when it's taken to Honda AutoNation!

Great service!

We had a wonderful experience getting our oil changed at Honda AutoNation. Brad Skinner and many others were so friendly and kind. Helpful, in meeting our needs while there. My girls enjoyed the treats in the lobby, checking out the cars. I am glad we have a great resource for our cars needs at this dealership and car center.

Oscar has been very helpful in getting my TPMS fixed.

The service was quick and easy process, greast job

Experience was very pleasant. Got the deal I was looking for. Salesman Ken wonderful

All the staff were great! Austin Smith was my sales person and it was as smooth as could be to buy my new Type R. I had to travel around 2 hours to this store, but I don't regret it one bit!

Joe Aragon was friendly and great to work with. Our car was serviced efficiently and we felt our car was in good hands.

Believe it or not, enjoyed this car buying experience. No high pressure sales. Paul and William were great! Will definitely recommend and buy from them again.

They gave me a really fair price on a Honda Ridgeline RTL. I had been researching for months and had a terribly experience with 2 other dealerships not calling me back or even getting me prices on what I was looking for. Once I met Joshua Iddins he followed up with me and eventually found what I was looking for. I love my new Ridgeline and am happy that I purchased through auto nation.

Least stressful experience ever had buying a car. Ask for Michael Taylor.

Least stressful experience ever had buying a car. Ask for Michael Taylor.

Great service. Wait time great. Facilities were great.

Automation Honda in Knoxville is the best place in USA to buy a car , Drove from nc to there bc of their great services and prices

Had 15,000 mile service on one of the busiest days of the year before the Thanksgiving holiday. The service department was ready to handle the volume and my car was finished quickly. Eric Schildt was my service rep and did a great job.

Especially liked the buyers worksheet process to assist us in getting features of our vehicle set up. Salesman Michael Taylor was excellent.

Oscar is wonderful to work with. My service appointment went smoothly and quickly. I wouldn't dream of taking my cars to any other place. Honda customer for life.

they were very good,bad battery and they put a new one in,in about 45 minutes.

Arrived at 9:30am Saturday and was informed that the wait would be about two hours. Service manager said to come back around lunch time for shorter wait time. I arrived back at 11:40am and they had my car fully serviced and ready to go at 12:25pm. Service manager explained all that was done to my car and even accepted my 10 dollar coupon. Very satisfied!

Bought my '17 Ridgeline from AutoNation 3 years ago and have had all services performed by them. They have been superb throughout my ownership of this vehicle

Eric took care of our car and was extremely knowledgeable and professional. He truly is an asset for this Honda dealership.

We have been happy with the service department in the past but the customer representatives for this visit were nowhere near as friendly or helpful as in past visits. The check in representative was very terse and seemed a bit put out by having to check us in for our scheduled appointment. Then when it was time to check out with a different representative he was very upset by the fact that we had purchased a service plan with the car and it had not been indicated as such when we were checked in, something that we have never had to do in the past. We have dealt with mr. Aguilera on all our previous visits and he has always been extremely friendly and helpful so it was very upsetting and surprising to encounter the service we received on this visit. It is not our fault that check in procedures were not followed and we don’t appreciate being somewhat berated for that fact when we checked out, especially when we are only trying to receive service that has been essentially prepaid With the purchase of the car. Again I would like to stress that it is only this visit we are unhappy with, mr. Aguilera has always made sure that we were well informed and taken care of in the past and that has been greatly appreciated by us.

My technician was both extremely thorough and extremely timely. I needed to be out of the shop by 10:30 for a meeting and they made it happen without sacrificing needed work on my car.

Always easy to make appointment on line, usually at or close to time desired. Service associates are knowledgeable and considerate, helpful with information as to best service for the mileage and never pushing unnecessary expenses. It was a busy day so it took a bit longer than expected, but Eric was on top of things and facilitated an extra request personally. I have been dealing with this dealership since 2011 and have had similar experiences with the folks there but in sales and service.

The salesman was very helpful. Everyone we encountered was very nice. Did not pressure us to buy

I needed to have a recall done on my new CRV. I called the service center and they were able to make me a same day appointment. Brad Skinner is my service advisor and he was spot on with the required time estimate for the service. My time is very important to me and I really didn't want to take my car in, thinking it would be a hassle and time consuming. My visit with AutoNation Knoxville could not have been any better. I called at noon, got a 3pm appointment, dropped the car off, and was told it would be 2 hrs, went to dinner, got dropped off at AutoNation at 4:50pm and Brad called my ph. at 4:52, and I was driving home before 5pm. I appreciate the quality of service AutoNation provided me.

I started going to Honda on Parkside Dr because we purchased the oil change prepayment package when we bought our Odyssey. I kept going back after the prepaid package ran out because of their knowledge of Honda vehicles and outstanding customer service. I can not recommend Honda and specifically Oscar Aguilera in the service department enough. Very happy to continue giving them my business.

My car key broke while I was out running (lost the metal piece completely.) AutoNation had the best price (1/4th of what another pace had quoted) and I had a new key in less than 10 minutes! Their super friendly and thorough staff made what could have been a stressful day a whole lot easier. I will come back to them in the future for auto needs.

We had a great experience buying our Honda from you all. Very knowledgeable and no pressure sales. Thank you for your help!

Very large selection!

Joe Schober is the BEST representation of the AutoNation service department. I have dealt with Joe Schober ever time I bring my car in for service or maintenance. Mr. Schober has always been patient, forthcoming honest and efficient. He is a asset to your company image and I actually am happy to visit your facility, unheard of ! But true and I am sure all your employees are as good since everyone in waiting area is nice! Thank Joe for 5 star service!

Autonation Honda has been taking care of my family vehicles for many years. Always very cordial, thorough in the repairs, honest with estimates, and flawless service. I’ve purchased two vehicles and very happy with both experiences. Update: 11/20/19. Another very positive experience with resolving an issue with my Honda Ridgeline. Quick diagnostic and required part in stock got me back on the road quickly for a very reasonable repair cost. Thanks again, Autonation.

The Service Reps are courteous and treat you in a mature manner. I would have appreciated knowing my wait wold be over three hours as I could have made different arrangements.

We really appreciate the service that is provided at AutoNation Honda West. Our service person," Oscar", is super. He does a great job of trying to satisfy your every need. He determines what is needed for our Ridgeline and CRV in order to keep them in Tip-Top shape. Also addresses any issues. The waiting room is super and they even pass snacks occasionally. You could not ask for a better dealership and service personnel. If you are not a customer give them a try you won't be disappointed.

I'm so glad I bought my Honda Ridgeline. Brad at AutoNation is a great service advisor.

I never had a transmission just shift on it?s own while cruising at the same speed on the Interstate..... a very weird situation and very annoying to say the least. Auto Nation quickly found the problem. The computer program for the transmission simply needed to be corrected. I was in and out in less than 2 hours.

My experience @ Auto Nation Honda in West Knoxville, TN was exceptional. I had an appointment for an oil change & I was in & out in a timely manner & everyone there was friendly & did their job well & no grease on my seats or in my car like I have experienced at other Honda dealerships previously.

Everyone that we met and dealt with were very pleasant, helpful, and knowledgeable. We would definitely recommend your company to others.

Never had such a pleasant experience!! Felt very welcomed by all the staff! They made my time seem very important to them. Never rushed me. Listened to my exact wants and needs for a vehicle. I especially appreciate Mark and Matt for devoting so much time and attention to me!

The usual quality service. Advisor Mike West is the best !!

Great service. Service advisor Brad Skinner as good as it gets.

At the outset, my relatively new 2019 Honda Ridgeline RTL-E truck was becoming glitchy. A few different codes popped up and this for me was frustrating, because this is after all a Honda. They make cars that are quite reliable. When all was said and done, the on board computer systems just drain battery power more than they used to 20 years ago, and the battery technology is over 20 years old. So with a new battery, I seem to be running smoothly once again (all warranty work). Specific credit to Eric and his team for being thorough. Special note of thanks to Oscar who went out of his way to communicate and follow up with me.

AutoNation Honda in Knoxville made this buying experience fabulous. I purchased through the Internet sales dept and everything was smooth and simple. They offered me a great price and were courteous through the whole process. I shopped several other dealers in the area and they just couldn't compete with these guys.

Very professional and friendly service from my service attendant, Brad Skinner.

My RTL-E Ridgeline is still relatively new. The glitches were related to the On Board computers draining the battery. Warranty work was done and the battery was replaced. But the thoroughness of Eric, and how well Oscar communicated with me was really appreciated and gave me peace of mind.

Made an appointment for a oil and filter change at 10am; at 11:30 the car was just taken into the bay for work. OK they were very busy but when you have a time slot reserved for you the expectation is that the work will be done on a timely basis. Mike West was very friendly and is always a big help when we go there but the person or persons in charge need to evaluate their way of doing service. 5 Stars for Mike West, much less for the dealership service.

On Wednesday, November 13, I went by AutoNation Honda West Knoxville last to trade my 2016 CRV for a new 2019 CRV. Once again It was a very good experience. The salesman, Jason Raser, was very knowledgeable of the features of the new car and very pleasant to work with. Once I settled on what I considered a fair deal I met with the finance manager, Matthew Bowers, another very helpful person, who was also able to explain everything clearly and help finalize the deal. Overall it was a pleasant experience and I highly recommend doing business with the people at AutoNation Honda West Knoxville!

Everyone here has always been top notch and treated me with a great deal of care. I specifically chose this location when buying my car because I enjoy dealing with the people here

I am pleased I did buy the extended warranty since I was covered for a starter replacement and also had my Accord serviced. The service adviser Erick was extremely helpful and pleasant . I would want Erick as my service adviser next time I get service at Honda Knoxville West.

I was extremely pleased with the sales process in buying my new 2020 Honda Odyssey at Auto Nation. I cannot think of a thing they could have done better to improve the experience. They were extremely knowledgeable and efficient.

I was looking for a lightly used 2019 Accord Sport, but was presented a new 2019 for less money than I was expecting to pay for a used one! Needless to say, I am very pleased.

Excellent customer service. Mr. Joe was our contact and he was outstanding

Joe A. Was great! Helped me with all my concerns.

Loved our salesman! Very nice and very knowledgeable.

Charlie Whiteaker was my service representative when getting my oil changed yesterday and I was very impressed with his professionalism and genuine care of my satisfaction with their service. He went above and beyond to make sure I was in and out to get to my son?s performance at school in time. They also offered snacks to customers waiting on services in the waiting area which I thought was a nice touch. Very friendly and helpful service department.

Eric in service is great!

OSCAR is the best. I have had my car service here since September 2017, and Oscar has been very helpful. He has great understanding of his job, gives valuable advice, and helps me make key decisions. In the sales team, Jeff Smith is the man to talk to.

Mike West and Nancy were rock stars! Great customer service. Thank you.

He was very helpful and so awesome to work with!!! I will be sending any friends and family his way to get their vehicles. Very personable and willing to help you find exactly what you need.

As always a very pleasant experience. Outstanding service which is why I leased my second car from auto nation Honda and always have it serviced there. Joe Aragon my service advisor was terrific and addressed any concerns I had with knowledge and follow thru. I was in and out in a very reasonable amount of time. Thanks Joe and thanks auto nation Honda.

Great service and the wait time was minimal. Having time constraints on my part, I expected to be pushing the limits but actually got in and out quickly and had enough time to get to my appointment a little early.

My husband and I had a great experience at Autonation. We we were very lucky we had such a helpful and friendly dealer helping us to find the perfect car!

Very friendly and helpful service person. Clean facilities and refreshments if you want something while you wait.

I was a little skeptical about purchasing a car, but the dealership went above and beyond as a whole to make sure I was well taken care of. Very happy with my overall experience.

Our experience was very good.Ken Kauffman was easy to work with.

My experience was great. I was kept informed as to how the service was going. It was done quickly and professionally

It is good customer service and plenty of explanation for my understand, but when I visited the dealer shop to change oil change, I requested to check the whole vehicle condition. If they recommend checking alignment I don't need to change the tire. Please improve the diagnosis process.

I was searching for a used vehicle via the Internet. Came across a couple of cars I was very interested in. I contacted AHWK and from the time I called to the time I walked out of the door everyone was so friendly and very helpful. I would recommend anyone in the market for a new or used vehicle to check out this dealership. I would also like to give a shout-out to Ed Pernick for helping me select a car that was right for me, Nancy Vandersyde for her great customer service and to the Service Center for taking car of minor issues while I waited with no appointment. This has been the most phenomenal customer service I have ever had hands down. They will treat you well!

Brock was very professional, he was very honest and did above and beyond his part in our car buying experience. Very smooth process highly recommend you see brock at autonation honda! got a great price on our CRV! I would only stress the fact that once it goes past him it's a whole other ball game. our finance guy there at auto nation tried to sneak some extra fees in there and said TVA wouldnt finance us for 72 months unless we are financing more than $10000 so he tried sneaking in extended warranties and extras on our financing "on our behalf". I wont name the employee however I felt bad for brock because the finance guy almost lost the sale due to his sneaky tatics... BTW we ended up financing for 72 months below $10000 so the whole sketchy throwing things in "on our behalf" was a lie and was very upsetting. With all that being said. We are very very happy with our vehicle. Again I recommend Brock to get a promotion or raise of some sort due to his extra efforts. we not once felt we were being sold a car. he was not pressive on his efforts but was there genuinely to make us happy. WATCH OUT FOR EXTENDED WARRANTY stuff that tries to get thrown in there after you sign all your paperwork for a certain price. Because the finance guy is smiling nodding yes and talking at the same time and being excited for your new car doesnt mean "Mr. Finance" guy isnt trying to pay for his next trip to Ireland with your unawareness of what's going on.

Oscar is absolutely wonderful to work with. He always has our best interest in mind. He helps work with your budget to get everything done. I highly recommend them for all you Honda car needs!

We always Have a great experience with Autonation West Side Honda. We recently purchased a new Honda Odyssey. and the experience was fabulous. Casey and Glenn made the process flow smoothly and quickly for us. They took time to answer our questions and make sure we were satisfied. Before we knew it, we were driving our new car home. A great experience!

My experience was great. I had an appt. with Joe Schober and he got me right in and out on time. I knew what to expext since I bought my car are Westside Auto Nation in Knoxville, TN. I have owned the car for ten years and have always had regular service and repairs done at this location.

I have 3 Hondas and I bought them here and get all serviced here. I always see Mike West. He is a very professional, knowledgeable and personable person.

Had the car serviced here since purchased in 2014 . I've never had any issues you make an appointment and you show up that easy.

Another great car buying experience. Mac and Steve could not have been easier or more fair to work with. I am a very happy customer.

I feel AutoNation truly goes above and beyond doing the best for their customers.

Always a good experience

Went in today with an appointment at 9 AM for an oil change. Was give a small piece of paper with my VIN number on it and sent into the waiting room until they call me, the guy said. 40 minutes later, my car was still sitting in the first area. Saw one gentlemen asking several people about the car just sitting there. Finally they paged me and said I needed to be signed in. And it would take another hour. I was there 45 mins already. I did not wait and got no apology and no attempt to make it right. My first time there. Nice service.

Faster than Brad Skinner promised for getting a new battery installed.

Great experience! Working with David made the experience much easier than the last time I purchased a vehicle!

Software issue on update for 2018 Civic Touring Navigation. System. They gave me an excellent attempt to correct the problem. Turned out I did not format flash drive correctly.

The best car buying experience I’ve ever had - upfront, honest, courteous, and efficient.

Very easy to work with over email and text until ready to move forward. Then easy and non- pushy over the phone. Good customer service and very good price early on. When ready to go to dealership, they were very flexible with my schedule. When at dealership, they were willing to get to bottom dollar price that I needed. Great to work with Dakota Banks!

Got what I wanted with limited hassle and had a great sales guy (Jeff) help me out.

Brad was very helpful! He worked me into their day quickly and they provided fast but quality service.

Mark Comparoni sent me an email that he might have an odyssey I may be interested in. That afternoon my wife and drove over, but Mark was with another couple. We waited awhile then Edward Pernick came and ask if he could help us out. He was great and showed the odyssey, answered all questions . He stayed with untile Mark was free. Both guys were really great.

Fantastic..great place great service

Traded in my car and bought a new car in 2 hours. No messing around and that’s exactly what I wanted, thanks again!

They have one of the best service departments in this industry.

I was very pleased with the people with whom I dealt. I was treated fairly and with a great deal of courtesy. Because of a personal situation, I worked with two sales reps and thought they were both great. I would definitely buy from them again.

By far the best car-buying experience I've ever had. They were very accommodating, let me do my research and then came alongside to help; I never got the sense they were trying to up-sell me or talk me into something I didn't truly want. Honored my request to do a lot of communication by email leading up to the actual purchase. When the time came to pull the trigger, they had everything ready for me when I arrived and I was in / out in less than two hours. Very fair offer on my trade-in as well, which helped facilitate getting a deal done. When it's time for my wife to get a new vehicle within the next couple years, they'll undoubtedly be my first phone call!

Traded in my car and bought a new car in 2 hours. No messing around and that?s exactly what I wanted, thanks again!

I have had my car serviced here since 2008 and have always had a good experience. This time was different. For the first time I had an issue. The service rep was very disrespectful to our family. I placed a call to the General Manager, Casey Lynn, but sadly have yet to receive a call back. Strange to me having my car serviced with them since 2008 does not warrant calling me to discuss my issue. I still love Honda products but will never have my car serviced with them again.

We started this process on Sunday afternoon sitting at home watching the NFL. We contacted Mark via email and inquired about his inventory of 2019 Honda Pilot EXLs. A lease special was ongoing on the EXLs. He responded that he had only 2 at this time and he sent descriptions to us. He inquired whether we could come to the dealership on Monday evening to check out. We agreed but told him we were not real interested in either of the 2 that he had in inventory. He said he would immediately scout sister dealerships and promised us he would have other options come Monday evening. He delivered! Within an hour we had agreed to terms including a very fair offer for our trade-in and the Pilot EXL that we liked was promised for delivery within a couple of days. We left and had a nice evening meal and our car was delivered a few days later as promised. Mark was very knowledgable of the product line and exceeded our expectations in all areas. Our best buying experience ever.

Some car salesmen are very pushy and intimidating, making you want to turn around and walk out. Mr. Paul Blais was just the opposite. He was professional yet approachable. Someone I felt I could talk to and get a straight answer. He was very helpful getting me the best deal on my new Honda Civic and explaining the details of the car. A very nice man. I would not hesitate in sending anyone to AutoNation Honda. A great experience in purchasing my car. Sincerely, Christine Harris

Very Positive experience

Service was done well and right. Dropped off early and they had it done by requested time.

The sales and service staff were very helpful and took their time on explaining everything to me. The staff is so friendly. Love my new Crv!!!

Oscar was amazing to work with in getting my van fixed. He went above and beyond to keep me informed.

The Service writer Erick was very good and kind. He kept me informed and the work was done as requested. The Mechanic did good as well.

Staff here were more than nice. They were very discussed to making sure my car had everything it needed, and gave me everything i needed done to my car in a timely matter despite how busy they were!

As always, my experience with AutoNation Honda was very good. I was there for a standard maintenance on my vehicle. Joe, the service rep, was very welcoming and thorough on answering my questions. The wait time was reasonable and the waiting area is a pleasant place to relax. I would recommend AutoNation to everyone

The service dept. Did an exceptional job getting my CR-V serviced in a quick amount of time! I had my toddler with me and the small room for kids made the waiting bearable.. He was entertained the whole time which was around 30 min.

Sales staff were excellent, professional and caring.

Joe was Kind and efficient getting me in for the service on my car. Clean waiting room. Great service on my car

Purchased a 2019 Honda Ridgeline, Ken Kauffman provided a very positive buying experience, delivered the vehicle as promised.

did not have to wait to check in and vehicle was ready when promised. Repairs fully explained. Personell very friendly.

Second accord I have bought from this dealership, won't go anywhere else.

Friendly helpful staff. Was good experience and I?m pleased with my purchase.

Brad Skinner is very friendly and takes care of me and my car always. ??

A great buying experience. Our salesman was helpful and knowledgeable. Financing went quickly. I drove away in a clean car with the knowledge of how to use the features. Great experience and would buy from Auto Nation again.

Oscar did an excellent job of seeing to it that my car was serviced, and that I got out in plenty of time to make a meeting.

servicing provided for B1 maintenance

Great experience from start to finish. Our salesman was a former Marine and a pleasure to deal with. Really knew his stuff, too.

AutoNation of West Knoxville made buying my new Honda Odyssey simple. They were kind and transparent. Would definitely buy from again or recommend to a friend.

Buying experience was quick, easy. Everyone was very helpful and friendly. In and out in under 2 hours which is a record time for us.

On Friday, October 4, 2019, I visited Autonation Honda in Knoxville, TN to get my 2017 CRV serviced. As always, everyone was incredibly courteous and friendly. I was about 5 minutes late for my appointment, but was still on my way in about an hour. Everything done that I requested. They explained to me where I am in terms of tire tread, brake wear, etc. Even told me how much the next visit would probably cost. I really like this place. Even though I don't live in Knoxville, I still go there for service.

Good customer service and attention to details

Easy check in, nice waiting area. and safety and recall check during service.

Sean did a fantastic job orienting me to my new CRV

It was the first time I sent my car to Auto Nation. Overall, I feel being tricked, frustrated, and regretful. I went there just for oil change. But, my brake system warning light was ON just after this maintenance. My car Bluetooth connection with my phone has since met intermittent disconnection now and then. Both of these two serious problems have never occurred before this service. I spent totally more than $ 200 but got lots of unexpected issues, which I have never met before sending it there.

Excellent sales experience from start to finish. This is the second vehicle I have bought from AutoNation Honda in Knoxville. The first experience was just like this one.

Charlie who waited on us was excellent. Went beyond

I like that there is a TV while you wait. The chairs are comfortable. I like my service manager Eric. He is always very nice and is an asset to the dealership.

Super friendly and patient with all my questions and concerns

This is the third Honda I have purchased from this dealer. All of my experiences there have been excellent.

Very helpful and upfront on pricing the car. Signing the papers was very efficient.

Our Honda now drives like it should! Great job from great people! Thank you Auto Nation Honda!

Our experience was overall fine. We are so far not able to get the remote rear hatch button in the ceiling at the front to work. We have tried everything we know and will call the local Toyota dealership tomorrow. Rear hatch release was my one requirement and for it not to work is disappointing. We weren't told it wouldn't work so we're still hoping. It would have been nice if the dealership had offered a credit towards buying a second key fob (cost up to $500.00 from Toyota) as there was only one and only one key. Other than a missing trim piece on the floor rails, the car is great for it's age and mileage.

Oscar in the service department is great at customer service, takes time to explain and prioritize repairs and is always friendly and positive.

Kenny was awesome to deal with. He listened to our needs and was fully understanding and honest. There was no typical ?dog and pony? show that some dealerships pull. I would definitely recommend Kenny to anyone looking for a seamless car buying experience.

Mac was my salesman he was very knowledgeable and helpful took time to explain very thing was wonderful to work with

Great customer service. No hard selling. Jacob was friendly, courteous, and offered to help in any way, but did not push in any way.

Totally satisfactory experience-prompt, efficient and pleasant staff

Honda Auto Nation is the best sales experience I have had in YEARS! I had just spent 9 months waiting on a vehicle through a different dealership to only wind up shafted, so my expectations weren't very high going into the sales room. Not only was Ken patient, not pushy AT ALL, he listened to what I said I needed and didn't try to push me into something that wasn't going to make me happy. He even installed my floor mats for me. The entire staff at Auto Nation went out of their ways to make sure that I got the vehicle I wanted at a price I could afford. If you want a team to look out for you in your car buying experience, check these guys out. Oh, and the car is nice too! Lol.

Thank you for great service. Auto Nation Honda has always done an excellent job.

I went in to get the passenger side airbag replaced in my '03 Honda Element. The service was much faster than I expected. All the employees I interacted with were very nice and helpful. I would definitely suggest anyone who needs service on their Honda to check this place out. Thank you very much!

Great service as always. Oscar service advisor was fantastic!

Outstanding service! They quickly and professionally diagnosed the issue and solved the problem

Both Oscar and Nancy are excellent. They are the only reason I keep returning to Auto Nation for my service. Before I was assigned to Oscar, I found the overall process lacking in customer service and very disorganized. I was almost to the point of waiting to do my service at my previous Honda dealer in Florida! Thanks to both Oscar and Nancy!

We needed a new car quickly, and had good experience with AutoNation and older Honda's.. we found a suitable HRV quickly and were able to finalize a deal. Not a perfect experience, but manageable. Wish they could have taken my trade in.

Went into AutoNation for my regular oil change and tire rotation. I always request Joe Aragon as he is wonderful, trustworthy and never tries to sell me anything extra unless it is truly needed.

Excellent service as usual.

I was in for scheduled maintenance and oil change, AutoNation Knoxville takes good care of me.

Easy buying process and everyone was friendly, helpful and a pleasures to deal with

Excellent buying experience with Will Clifford. He was very patient and helpful with me in explaining all the bells and whistles (safety features, etc.) that come with a 2019 CRV EX. Also, the service department has always provided excellent repair/maintenance service for our 2003 and 2005 Hondas. A special shout-out to Mike West. He is always pleasant to deal with. I call him directly to ask any questions and to schedule service.

A well run business with quality employees. Was patient and accommodating. Felt good when I left the place and that hasn?t changed.

Joseph Aragon is the most gracious service rep. I really appreciate seeing him when I go to get service.

AutoNation Honda has been great to work with for the last three years from leasing, to buying, to service on my car, and I would recommend them to anyone who appreciates good business and good service. Sincerely, Vickie Canupp

Shopping online could not have been easier. Dakota Banks gave me a good deal and I am happy with the car. It was worth a drive from Nashville to buy here.

Check in is fast, thorough and details of service findings are explained well

Great experience through the whole process. Adrian Brickey was a great sales person to work with, very personable!

AutoNation on Parkside Drive is very professional. We have purchased 5 vehicles from this dealer over the years. We always allow them to maintain our vehicles so they last. Mr. Argonne has helped us with our maintenance needs over the last year. One time my tire blew out on a major highway and he told me exactly what to do and then replaced the tire for me when I brought it in. We feel we are in good hands.

The car I wanted at a great price. Sales process was easy and pleasant

Eric was outstanding/amazing! He kept me updated throughout the service of my vehicle. He answered my general questions promptly as he seems very knowledgeable about my vehicle. He went a step further in giving me my old cabin and engine filters and suggesting I go to CarMax where I purchased my vehicle and get reimbursed for the filters since it should have been taken care of before they sold it to me. I received the refund of the filters and the rest of the service Auto Nation Honda provided me! Eric seems to care about his customers! I will totally be asking for him by name in the future.

Everything was done well and within a good time frame.

The experience was great and the salesman ( Ken Kauffman) was excellent, knowledgeable and very considerate. The whole time from when we stepped on to the dealership lot until we drove away with a fine new Honda CRV was comfortable without any pressure. I would recommend Auto Nation Honda to everybody. Denis Fogo Sr.

Great buying experience. Reasonable prices, efficient and courteous sales team.

I took my car to AutoNation Honda West Knoxville on June 11, 2019 for regular scheduled maintenance. I own a 2014 Honda Civic. Everyone at AutoNation West Service Department were extremely efficient. I first spoke with Nancy when I called for an appointment. Nancy was kind and accommodating when scheduling my appointment. Oscar Aguilera was my Service Advisor. He was knowledgeable concerning the maintenance of my car. We discussed the recommended maintenance and developed a plan for future service. AutoNation Honda West Knoxville is truly deserving of a 5 Star rating.

Everytime I have been to the dealership the service has been fantastic thank you to Brad in the service department

Oscar was very helpful, thorough, and friendly. The service was great and spent minimal time there.

My sales person (David) was very professional and able to promptly answer all of my questions/concerns. More than that, he made the whole car buying experience an enjoyable one. Not once did I ever feel pressured to make the purchase or feel rushed into making a decision. I even felt at ease and comfortable during the test drive. David was also very knowledgeable of the vehicle and took the time to show me all the bells and whistles the car offered and how to use them. The Mgr and the Financial Rep were all great to work with. I highly recommend AutoNation Honda of Knoxville.

Service writer was courteous, efficient, and prompt. Service was performed in a timely fashion and overall service check was done.

We had a terrible noise develop in the front end of our Honda while traveling from WV to New Orleans by way of Knoxville. Despite the lateness of the hour, Nancy assured we were immediately taken into the service department for a diagnostic assessment. The problem was then immediately identified by Nick Thorpe, a problem which could have resulted in losing the front driver side wheel at 70 mph on the interstate with potentially fatal results. Despite it being a holiday weekend, Nick not only drove us and our luggage to a hotel, he worked late that evening to disassemble the front wheel and then returned early the next morning to acquire all remaining necessary parts and complete the repairs so we could be back on our way by 9:00 a.m. In the meantime, the Service Manager, Jamie Hudson, contacted our local Honda dealer service manager in WV and explained why it was the service we had received in WV that had caused the problem and arranged for the WV dealership to pay the entire bill. I shudder to think what might have happened to us if AutoNation had not taken us under their wing. We are so very grateful. We completed our trip to New Orleans and have returned safely home to WV, all thanks to the great folks at AutoNation. We are counting our blessings and AutoNation is at the top of the list!

Quick service friendly. Waiting area pleasant. long time customer

I had a great and very smooth experience buying my car from AutoNation of Knoxville thanks to Mahmoud who worked really hard to give me the best deal I can get and for also taking the time to explain every single detail about the buying process and the car I am buying itself, he made my buying experience very enjoyable, I would recommend him and AutoNation to anyone anywhere anytime. Huge thanks to Mahmoud!

We sold a car through the AutoNation website. Very easy process and received well above the low end of the trade-in value range.

The service was terrific! An oil change and fuse replacement for cigarette lighter outlet within 30 minutes. We definitely will return for future service.

Initially dealt with Ken Kauffman in March and sought him out in May to purchase. Ken was busy with another customer but put me in the capable hands of Jeff Smith. I was very pleased with the knowledge and experience of both these individuals as well as the low pressure approach. Was also very pleased with the finance department.

My first time buying a brand new car. Josh helped me find the perfect car, that I absolutely fell in love with. Michael helped get me a great price, and Glenn worked the financing side and got me a great monthly payment. I came in originally to lease, and Michael informed me of all my options that I qualified for. I didn't think I would qualify for purchasing, but I did and these guys made it all possible. Now I drive a 2019 HR-V everyday safely with my two kids. Thank you Honda, we will DEFINENTLY be back.

The whole sales team, Austin, Dakota and Glen did a great job!

I would recommend this dealer to a friend based on my experience with the staff. We were escorted from car by men with umbrellas each time we arrived to the dealer. Staff was relaxed, experienced and very helpful in answering questions. The financial rep was pleasant and really good at his job. The finance paperwork was cumbersome as expected but did feel rushed in the process which felt a bit intentional when going over extended warranty options. "Move them through fast before they know what they have committed to" was the underlying impression. Remember that they do this everyday and it is not their first rodeo so they know exactly what they are doing so it is would behoove the buyer to slow the process down and take your time when shopping for the best warranty fit. While the responsibility is solely on the buyer, one does feel pressured to move through the mountain of paperwork expeditiously to spare everyone's time, including your own. Just be warned that rushing through this process may result in more than you planned to spend. The extended warranty prices were far higher than expected. And apparently these prices have some flexibility to them but you would not know that unless you balk a bit. Then they will come back with some minor adjustments to make you feel like you have been heard. A major disappointment was when they gave me my car to drive away in and it had under a quarter tank of gas. Let's just say, I did not feel like a valued customer in that moment. Don't pinch pennies at such a critical moment of the customer/dealer transaction. Don't know about you but I have never purchased a car without receiving a full tank of gas...it's just fundamentally the right thing to do. Just sayin'.

My car runs like it's brand new. At first I felt like tire rotation, alignment, and spark plug replacement were upsells from the oil change, It's saving a lot on gas. It took me 3/4 tank of gas to drive 220 miles from SC to TN. After I got it fixed, 1/8 of a tank. It was the best $359 I have ever spent on my car.

Extremely friendly, knowledgeable and helpful. Nice waiting area with refreshments.

Some services are little overpriced for simple services

Oscar was excellent. He was very helpful with my car care and explained everything to me.

Routine service of an older vehicle (2003 Honda Element) handled well and in a timely fashion.

Auto Nation is the best dealership I have encountered through my experience. The team based atmosphere and respect towards the customer helped me focus on what I the customer needed. Very knowledgeable and friendly staff.

We purchased a 2019 Honda Pilot. We LOVE the vehicle and we loved dealing with Auto Nation Honda. Our salesman, Ken was awesome! Very professional, calm and easy to deal with, it was probably one of the smoothest car buying experiences we have ever had! HIGHLY, HIGHLY recommend!!

After holding out for a very long time, I decided to look for a new car. I did my research and found that the Honda CR-V had top reviews on many car sites. I visited AutoNation Honda to take a test drive and see for myself if the vehicle lived up to the hype. Guiding me through this was Mahmoud Sadeq or ?Mac? as he was known by his co-workers. Mac was very knowledgeable about the CR-V and gave me a tutorial on all the many things the car could do. It was amazing. But I told him I wanted to test drive other vehicles on the recommendation list to be very sure the CR-V was the best fit for me. He gave me his card and the ?out the door ? price for the car. No pressure, coaxing or tricks that you hear about when dealing with a car salesmen. Unfortunately, this was not true with most of the other cars I tested. All kinds of slick tactics were used! The most ridiculous was a salesperson telling me I didn?t look a day older than 32 (I?m 62!). I came away from this learning a valuable lesson. If you are selling a great car let the car speak for itself. Have confidence in your product. Integrity goes a long way with me. Mac had it in volumes. The rest of the AutoNation staff was the same. No pressure, professional and very nice people. I appreciated that. So I bought the CR-V. It?s beautiful and a joy to drive. I love it.

Well Done explanation by service man. Got my answer to a problem.

Great customer service. Will recommend dealership to others. Wonderful experience.

Service the way it should be! Would take my vehicle back and recommend my friends to Autonation for service.

Very accommodating and friendly people and the place are so clean

Always have friendly, courteous, expert service. Service department provides feedback on final report; willing to take time to answer questions.

Honda recalled my Accord for a second time regarding the airbags. The recall notice said repair should take about 30 minutes, but might require 2 or 3 hours. It also said that a loaner car could be available. I made an appointment for 10 am. Arriving a few minutes early I was told it would require 3-4 hours, but that I could use a rental car at no expense to me. Everything went as I was told.

Working with Adrian and Jeff was great. I felt respected and like I received a fair deal. I would do business with AutoNation Honda again.

My first impression about how they do service is great, and value customers decision and action, definitely will come to this dealership again.

Experience was pleasant. There were many CR-V's available to choose from with different colors and options.

We actually flew out of Miami to Knoxville to buy our Honda Pilot. The service at this location is by far the least stressful experience I have ever encountered! Our sales rep Dakota was professional and courteous. Fianance procedures with Glen was a breeze. Qualifying was 1,2,3 with Matt. I will only buy from this location in the future...and I live in Miami!! Go figure!!

Car buying was a pleasure with AutoNation. Everything was agreed upon in advance via the Internet, all I had to do was show up, sign the sales paperwork, and drive off. I don't know why more people don't buy vehicles this way.

My entire experience was exceptional, everyone was so kind and made the car buying process pleasant!

Shopping online for a car was a pain, then Mark Comparoni from AutoNation Honda happened. He texted to the point relevant information to me and send every picture of the car(s) I needed in a timely manner. Ask for Mark, don't be like me and accidentally call him Mike in your other Honda review. He will get you taken care of!

The buying experience was pleasant with no pressure. I used the Sam's Club/True Car buying service and got straight forward pricing and fair value for my trade-in. Salesmen knew the cars well and were friendly.

Joe was a really great guy. He helped me through the whole service for both cars.

Great buying experience! Both Dakota Banks and Glen were very helpful in helping find the vehicle of my teams. Thanks for the amazing service!!

Mac, our salesman, was great. Very pleased with purchase.

This is the 3rd car I have purchased from Wide Side Honda (Autonation). I love how the dealer always makes sure that any used Hondas on the lot have been serviced. Not just oil changed, but belts hoses, battery, etc replaced. The salesman I dealt with had an extensive knowledge of Accords, we talked for almost an hour driving the car around. I am sure I will continue to purchase my used Hondas from here.

I shopped around to every dealer in the southeast with the specific van in stock I was looking for. Auto-nation's price beat out everyone. Salesmen were polite, not pushy, no catches at all. I asked for "out the door price," and that was what I got.

I showed up without an appointment, and with a possible bad battery. Oscar was my service rep, and he was especially friendly and helpful. Before long, I was leaving the dealership with a new battery, confidence in my car's electrical system, and I still had time to run the errands I had to do. Thank you!

Brought in for a recall - was done faster than I expected!!

Mike West is the best service adviser. His diligence showed me that I had prepaid this maintenance service while I had forgotten about it. He also gave me good advice for future service. He does this kind of work all day long with a friendly smile on his face.

Joe was great. The service time and cost were as specified in advance. Friendly and helpful.

Ed was very professional and not pushy at all!! It was very nice to look at cars and not be harassed and make up my mind. Ed was awesome!!

I was driving through and had an issue that needed quick attention. It ended being a bigger deal than could be handled quickly, but they did their best and got my vehicle ready as soon as they could. The folks were good to deal with and helped me get into a rental at a reasonable rate.

This was a simple oil change and quick look at our vehicle. Service was quick and service adviser was friendly and efficient. Appreciate the waiting area with fresh coffee and newspapers. This dealership was always seemed interested in keeping us as a customer, not pushing additional service work..

Came in when my car battery died and they fit me right in on a completed booked Saturday and replaced it fully under warranty and it was incredibly fast! They did a full multi-point inspection and I left there completely satisfied and with my car working again, thank you!

Fast. Complete Care for My Car

Joe was very met with a smile, & was knowledgeable about my needs.

on time and it was easy for me to wait on them to work on my car.

I found this dealer and sales person honest, competitive and efficient. I would use them a gain.

Very pleased with sales staff, no high pressure to buy a car.

We had an amazing experience with Will Clifford. He worked with me to purchase the car as a surprise for my wife at Christmas. He went above and beyond even having an extremely large bow on it for her first look at the car.

Sales staff was very helpful and not pushy. They gave us a generous trade-in for our old CRV. They ordered the new CRV we wanted and patiently explained its elaborate, computerized safety and convenience features. They are 'on call' if we need help with any of the features.

Got a recall notice in the mail. Called AN Honda on Parkside and they immediately scheduled an appointment, along with a free car rental for the day. Went to the appointment and they took care of everything without any hassle. Great people and very attentive to me.

I described to Brian that I didn't have an appointment, but that I needed if at all possible to get my car in today to look at it. We were leaving town for Thanksgiving and then onto a funeral and I couldn't take the chance that the car would breakdown. Brian, got my car in and within 4 hours I was ready to go on our trip. THANK YOU BRIAN!!

The staff at Honda West were professional, knowledgeable, transparent, and there was no pressure to purchase a vehicle. I was very surprised and very impressed by my experience!

I don’t think that I will ever purchase a car anywhere else! The Honda sales team was patient, professional and thorough. They made sure all our questions were answered and always considered our comfort and concerns. When it came time for paperwork and getting out the door, the process was, by far, the fastest, smoothest, most pain-free experience we have ever had purchasing a car! Kudos to Mark Camparoni and Jason Raser! (And all else who helped!) *Notably, we have also used their service department since 2012 and they are top notch as well!!

On October 10, 2018, I purchased a 2018 CR-V and the entire experience was excellent. David Kraning was the sales rep and was professional, knowledgeable and very helpful. I highly recommend AutoNation Honda to anyone purchasing a car.

AutoNation Honda was very professional in how they handled my routine oil-change service. At the end of the service, the rep provided recommendations for future consideration for other services.

I went to Rusty Wallace Honda with my daughter to find her a Honda the salesman and everyone involved could not have done a better job. We felt very pleased. I can lay down tonight and sleep because I know she is in safe vehicle. Thank You Rusty Wallace Honda!

great dealership! I have been coming here for five years and have always had wonderful service.

All your staff is fantastic, but I deal with Eric. I have to have that one on one communication. He is very helpful, trustworthy and knowledgeable. He explains everything. I work my schedule around his. I drive from Seymour to have all my service done. I bought my car here and only bring it here for service. You need to praise Eric for his commitment to your company. He goes above and beyond. Excellent employees are hard to fine, but you managed to get one of the best. Thank you, Carrie Parker [contact information removed]

Eric, went way and beyond his job that everything was done satisfactorily. He is an asset to your company

I took my 2010 Accord in to get the airbags fixed because of the recall. They were fast to set everything up and called me when it was done. Overall took less than two hours from start to finish.

We had a wonderful experience at AutoNation Honda. Our salesman Jeff was very polite and helped us get a fabulous deal on our new car. We were very pleased with our experience!

It was a great experience! I got the best price. The personnel I dealt with were friendly and helpful in the process of buying my Pilot.

Great customer service and very happy with the work on my Honda CR-V

David Kraning, Joe in Service where we started, Sean (Sales Manager) and Glenn (Finance Manager) were all outstanding. David stuck with the deal and listened carefully to our needs and was immediately on any questions we had coordinating with every one of his teamates. This is the best team I have ever worked with in buying a car. No pushiness, great bedside manners and pleasant to work with.

Mike West is always helpful and accommodating! Thank you! Always a pleasant experience.

Took longer than anticipated, but service representative kept me informed.

Oscar in service was very friendly and helpful. And the team did that help appraised my car was very responsive toI.