Absolutely ridiculous! I use a wheelchair, I need the seat to recline, it failed. Okay gets lots of use. It's Taken 2 weeks just to figure out that they needed to get a seat and now for the third day in a row they have cancelled my appointment. They said it was a four hour job and I can't get there till 1 so they called me I'm said they don't have enough time God forbid they have to work till 5 on a Friday afternoon. I've never been so thoroughly disgusted with a car dealership.

Fast and efficient

I went to Rusty Wallace Honda with my daughter to find her a Honda the salesman and everyone involved could not have done a better job. We felt very pleased. I can lay down tonight and sleep because I know she is in safe vehicle. Thank You Rusty Wallace Honda!

Joe, the service advisor, walked me through the whole process and was very helpful

Service advisor Joe shober with AutoNation gave me great service the two times I've been there. He make sure the work is done correctly and cause me to have the car out ready for me when I return.

Excellent service. In and out in a timely manner. Really appreciate Robin who took great care of me.

Our auto saleman, Ed Pernick was more than helpful. We wasn't at all pushy but instead told us every detail of our new car. He was caring and conscientious. He made our purchasing an easy transition

Couldn’t have asked for a better place to get my first car! Everyone was super nice and helpful. I will be a returning customer.

Great people. Mahmoud was very professional and he never made us feel under any pressure. I bought a car for my daughter and I'm thinking to get my next Honda in this location.

Great first service for my Honda CRV Oscar is kind, courteous and professional. Will definitely be back.

Made reservation on line. In and out in one hour. Good.

I had a nail in my new tire. Made an appointment for service. Oscar Aguillera helped me with my issue. Very professional and courteous. Had a new tire within the hour. Thank you Honda for a most satisfactory service.

John in Parts was very helpful and I'll be sure to return here for all my parts needs.

great dealership! I have been coming here for five years and have always had wonderful service.

I had the 1st oil change for my 1028 Honda and was very satisfied. Staff was friendly, courteous and helpful. They gave the information I requested and I was a good experience.

Had my van serviced yesterday. My service rep was Mike West. He is great to work with and I have referred others to him. He took care of me with warranty work and with my prepaid oil changes. Very friendly and a asset to the dealership. I have purchased 2 vans from this dealership and have had a good experience in both cases. If your Honda needs service, I would recommend this dealership.

I purchased my Honda in November, 2017. I was able to look at the various models and check out the features of each without a salesman hovering over me. I DO NOT like that experience. I was able to pick the vehicle I was interested in and when the salesman(sorry forgot his name) contacted us I was ready. We took It for a test drive and he pointed out all the information I needed. Bought the vehicle. 1st maintenance service yesterday 09/10/18 and it went very well. Staff was courteous, friendly and helpful. I was very satisfied.

Easy no pressure purchase and my salesman was excellent. If you want to buy a Honda you need to speak with Jonathan Stillwell at AutoNation. He handles internet purchases and he is fantastic!

AutoNation Honda is one of the best car dealerships I've worked with. They are quick, kind, and don't try to sell you on unnecessary things. I always work with Oscar and he is the best! Highly recommend AutoNation Honda for your servicing.

All your staff is fantastic, but I deal with Eric. I have to have that one on one communication. He is very helpful, trustworthy and knowledgeable. He explains everything. I work my schedule around his. I drive from Seymour to have all my service done. I bought my car here and only bring it here for service. You need to praise Eric for his commitment to your company. He goes above and beyond. Excellent employees are hard to fine, but you managed to get one of the best. Thank you, Carrie Parker [contact information removed]

AutoNation Honda is one of the best car dealerships I've worked with. They are professional, quick, kind, and don't try to sell you on unnecessary things. I always work with Oscar and he is the best! Highly recommend AutoNation Honda for your servicing.

Joe Schober in service does an outstanding job.

I had my car serviced and had great service. I'll be back!!!

Great service. Service advisor, Mike West, is the best. He takes care of his customers. Tech's do a super job in detecting problems and pointing out potential problems.

I love my Honda CR-V. It looks good, drives perfectly and has a lot of pep with just a 4 cylinder engine. I would recommend it to anyone and the storage space is wonderful.

I reserved a Type R, got the deal sheet and all the financials worked out, then they wouldn't sell me the car unless i added a 1400 dollar option on it. When i went in to ask them about it, not only did they not drop the option (which wasn't installed yet) but told me they had already sold the car the night before. What a bunch of crooks. They are forcing people to add-on's which are over priced and leveraging the rarity of the car to justify it. I will NEVER recommend them for anything or to anyone. They should be ashamed.

Service is excellent! very personal and professional.

Good experience, satisfied with this dealer and service.

Extremely short staff, agreed on a price last night and they made me come back today and I had to wait another 2 hours. The salesman was nice, and courteous but finance staff was short staffed and in no hurry

EXCELLENT SERVICE WHILE SHOPING FOR AND PURCHASING A NEW HONDA

Dishonest and deceitful are the only words I can describe my experience with Autonation Honda, Knoxville. There are about 6-8 instances during my transaction but to keep the posting short. I ordered a 2019 Ridgeline and was told it could take up to 10 – 12 weeks but it would be factory fresh direct from Honda to the dealer with less than 6 miles on it. I would also get a 2-week notice when the truck would be delivered. I was very surprised when the salesman called me on Wednesday indicating my truck would be in Thursday and could I pick it up Friday as it was the last day of the month and would help with his numbers. I went to pick up the truck on Friday and met the salesman. He indicated how did I like the truck. I said fine, l just want to check the miles on the truck, expecting 3 maybe 4 miles. You can imagine my surprise and frustration and extreme disappointment when it had 272 miles on it!! As you can imagine, I did not buy the truck. I am convinced that if I did not pay attention they would have slipped the truck to me with 272 miles on it!!! Dishonest and deceitful are the only words I can use to describe this dealer.

I bought a used Honda elsewhere, which came with no cupholders. I called the parts department and spoke with Joe who could not have been nicer or more accommodating. The parts arrived quickly and when I picked them up and put them in my car, they didn't seem to fit snuggly. I pulled into service where, within a few minutes I had no less than 6 people helping me. We resolved the problem and I am now living in cup holder bliss. Fabulous service. Thanks to all.

I had a part replaced that was under warranty. As they were replacing that part, they found something else that was broken. It took some money to fix that part, but the representative was willing to show me pictures of the damage. Unfortunately, we missed connections, but I appreciated his willingness to provide that feedback.

It was a great experience! The employees were very friendly and helpful!

Excellent honest service as always for the past fourteen years! Mike West is the best!!!

All personnel were great. Buying experience was excellent. Normally buying a car is a hassle but every thing went smoothly. " Mac" ( our salesman ) was extremely helpful throughout the purchase process.

I purchased my 2019 Honda Odyssey EX from Gene Pettit after trading in my 2005 Honda Odyssey EX with 225,000 miles on it. Great vehicle, great salesperson, and an honest and reliable dealership. I could not be more happy with my purchase of this upgraded style of the Honda Odyssey EX.

Cooperative, cheerful, and well informed staff. Made my new Pilot purchase a breeze.

Best service department ever...please see Joe Schober he WILL take good care of you!!

This Honda dealership has been servicing my 19 year old Acura since I purchased it 14 years ago.They have been through.efficient,reasonably priced,and always helpful whether I need advice,a loaner car ,a ride somewhere and always letting me know the progress on repairs.They have always told me before any work is done what problems may have been found in the course of a routine service..Geat people !

Very friendly and professional staff and also very good coffee.

They really do a good job, always i give my car servicing at Autonation Honda. Each and every time they reach my expectation. And the representative Joe Schober is such a nice guy, he take good care of customer and as well as car. If you want to give your car for service go for Autonation :) Keep the good work guys.

Service advisor was thorough and helpful, as well as being pleasant and cordial. A very good esperience

Eric, went way and beyond his job that everything was done satisfactorily. He is an asset to your company

Sales guy was great, service manager was good. Other than that, I won't buy from here again. I bought a used vehicle that only had 28,000 miles on it and as soon as I left the lot, the check engine light came on. I've taken it back to get it fixed 6-7 times. Still not fixed. I believe I know the solution but it would cost them too much so they wont do it. Offering to buy it back for less than its worth. I'm extremely frustrated!

Since I bought my Hondas from this dealer, I have always had excellent service. However, the last visit one of the items on the list of repairs required a part that was not in stock. The following day I returned to complete the repair, but after nearly two hours I was told that the new part received was not the proper part. I don't know if the error was the fault of the dealer or the warehouse. I was not happy to have to make a third trip to get this item repaired. However, I still rate this dealer's service at 5 stars since this is the first problem I have had in the 12 years I have owned Hondas in this area.

I used the online pricing and found it to be competitive. The Manager of the site was extremely responsive and helpful in both understanding the new 2019 vehicle and the process for purchase. Follow-up inquiries to Mac was a positive experience with him assisting me with new features even on his days off. I look forward to dealing with AutoNation.

Extremely rude and not helpful. Emailed GM about experience and never received an email or call back

I have bought several vehicles from this dealership and always used their service department. I really wouldn’t take my car anywhere else. Steve has always been helpful and courteous every time.

Just bought a car there... no problems very easy to deal with

We had a great experience at Autonation Honda West Knoxville. Our salesman was Sean Bradke. He was not high pressure. He was just a genuinely nice guy. He was very knowledgeable and he really went to bat for us and helped us get a great deal. Thank you Sean! We love our new Civic!

Excellent

Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this

Always very satisfied with the service department.

I called for an appointment with AutoNation and was told what I needed would require about 1-1/2 hours. I was greeted nicely and did not have to wait. Everything was explained, the waiting areas are great, the service done promptly. I would recommend AutoNation.

Mike West is the best service rep at Westside Honda.

When I stepped into AutoNation Honda in West Knoxville I was immediately greeted by a friendly, helpful receptionist who put me in touch with a salesman. He, too, was helpful without being pushy, and guided me directly to the Honda Fit that I had spoken about on the phone the day before when I set up the appointment. I have already recommended AutoNation Honda of West Knoxville to my friends! And I love my new Honda Certified Preowned 2018 Honda Fit!

Great communication, fast service, Oscar explained everything to me in terms I could understand. I'll go back again!

Very good experience.

Repair of sliding van door took 5 days because they scheduled the repair before they had the parts. I was without the use of my van for 4 days longer than I should have.

Every time I have used this Honda dealer, I get first class treatment. Lots of time the labor is free. Its always clean, employees are polite, smart and quick. I leave there knowing my car is ready to go.

it was a great experience. they were polite and understood me. I​ would definitely go back there.

Not pushy , helpful. Shopping experience was excellent, salesman did his best to accomdate our needs.

I got helped by Mr. Joseph Aragon, was very friendly and funny. He took care of the oil change and helped me got on the road in a timely fashion. Would definitely go back.

I had a great experience with joe and hopefully I get to work with him again in the future. The service experience was the best I have had so far.

Wonderful experience purchasing a new car.

Sales associates were very nice and helpful, they were not your typical pushy salesman, I went to the dealership and drove the car then went back 1 week later and bought it.... there wasn't any annoying phone calls during that week nor did I feel like the world was going to end if I walked out of the dealership w/o buying the car on my first visit..... thanks.

I can not say enough about the outstanding customer service I received from AutoNation Honda West Knoxville. They were extremely helpful, courteous, and were able to meet all my expectations.

Grrat Service Dept They advise what service I need but never pressure me

I took my 2010 Accord in to get the airbags fixed because of the recall. They were fast to set everything up and called me when it was done. Overall took less than two hours from start to finish.

Had service and some repairs done on my 1997 CRV. They checked out the car, advised me Of possible problems and gave recommendations. They advised which services/repairs needed to be done now and which could wait till later.

I have had two bad experiences with this place. The first one was my fault mostly (also when it was West Side Honda), I bought a used car but didnt research the model, customer reviews etc. The car was notorious for manufacturing problems for that specific year. The car was in the shop most of the time I had it and they were good about putting me in a rental but ultimately I lost $10 grand in having to trade the car in for a different car elsewhere because they were unable to return the vehicle even though it was within the 30 day period. The second time was fairly recent,8 I found a used veichle online and went down there twice to see it as they said it was available. The first time I went the vehicle wasnt even there and the second time they said they had had a contract pending on it the whole time. It was just really annoying that it was all so unorganized. My sales guy was really nice and had it all went differently I wouldve probably bought the car from him. For such a large and aesthetically nice place with a large selection of vehicles to choose from I just thought it wouldn't be so shady feeling.

While my experience during the sale was good, only a few weeks later (first time re-fueling my BRAND NEW car) my fuel door wouldn't open! I opened the owners manual and watched a YouTube video before calling and asking for my sales associate. He repreated the instructions from the manual and recommend I come by the dealership to take a look since it still didn't work. (I'm still very low on fuel). I drive to the dealership and end up waiting over 2 hours for them to fix the fuel door. While waiting I informed them I had an important doctor's appointment to attend of which they said they would get me there. 10 minutes prior to my appointment I reminded them and they did not have a shuttle available so a random service guy in his own personal old vehicle drove me to the appointment (not ideal!!!). Called once my appointment was over and they brought my car to the doctors office now even lower on fuel and grease hand prints all over the side of the car. Called the service manager and informed him i was very dissapointed to be delivered my car with hardly enough fuel to even get to the next gas station and grease all over my car.... his response... "What do you want me to do?!?!" Customer service quality 0/10

Excellent and Efficient service at AutoNation Honda West! 35 minutes for oil change and tire rotation!

I've purchased two vehicles here over the last couple of years. It's always been a hassle-free experience, no silly salesmen antics, just help connecting you with the car you want and need. The service department is also good and quick, visited four times or so for maintenance and a minor repair, no trouble working with them. Great place overall, I'd return if I had need for another vehicle.

Brought Accord in for oil change and check. Needed transmission serviced. Honda took care of it. We are pleased.

I brought my 2009 Honda Accord in for service. Apparently mine would not be one to be driven 400K miles despite a new timing belt at 150K. I was having a recurring issue and after several repairs at various Firestone locations (AL, TN, FL) because it seem to always happen on long trips. Finally we brought the car to the dealer. At 179K miles I had a serious engine issue. We just paid it off in December! We immediately went car shopping. I looked online, found the car I wanted. The Accord was traded and purchased a 2013 Honda CR-V 44K miles. With that came a new loan UGH. My only complaint is that we were given ONE key. I believe the dealer should have swallowed the expense to provide me with a spare. I guess one has to purchase a new car from the dealer to be guaranteed a minimum of two keys.

I am not recommend this place they deserve less than zero They are very very very expensive the passenger window coast two full doors in other dealer .and employees very rude Specialy service adviser Roben she needs some classes for how to smile and talk nicely When I got my Honda from there I heard voice in the car . And when I fix my window there they can't broke there hands to clean the glass in the car I hate them and I will never go back to the same huge mistake again

AutoNation Honda is always a pleasure to do business with. From selling me a vehicle, to servicing my vehicle. Joe Schuber and his service team do an outstanding job. From setting up an appointment to servicing the vehicle in a timely manner, they always do an excellent job.

We had a wonderful experience at AutoNation Honda. Our salesman Jeff was very polite and helped us get a fabulous deal on our new car. We were very pleased with our experience!

Took care of my Accord. Provided a rental car while mine was in the shop.

Great customer service and timely completion of service.

My recent experience with the AutoNation team was great. The staff is very professional and knowledgeable. While some other dealerships just try to sell you their vehicles and care more about their numbers, the AutoNation team listens to you and makes the experience an enjoyable one. If you happen to stop by, ask for Michael T., Mark C. or Joshua I. They were very helpful and patient throughout the process. You know you've made a right choice when you leave in your new car knowing you got a great deal and made good friends along the way.

Great Service! Mike West was my service rep while I waited. He was attentive, kept me posted on the progress of my service and never pressured me to get things completed, but told me things that should be taken care of. I always recommend AutoNation Honda West! Thanks!

I just bought a 2018 Honda Civic from AutoNation Honda. I knew what I wanted and what I would pay. My experience was great and I walked away completely satisfied. No pressure to add extended warranties, they showed me what they had to offer and left it up to me to decide. Anyone interested in a Honda needs to give them a try and I don’t think you will be disappointed.

It was a great experience! I got the best price. The personnel I dealt with were friendly and helpful in the process of buying my Pilot.

I bought a certified used honda crv at honda autonation on parkside drive in knoxville tn 4 yrs ago. the sales process was pleasant, and the continued service has been outstanding. They have great folks there, both in sales and in the service department. I highly recommend this dealership.

Great customer service and very happy with the work on my Honda CR-V

The only reason I did not give 5 stars was an unusual long wait in the service writers staging area. It was approx. 25 minutes before anyone spoke to me as I waited by my vehicle. Eventually, I initiated contact, all while 6-7 service writers were in the immediate area. My vehicle was moved out of the way at one point and other customers who drove in after me were greeted and waited on before I was even spoken to. Not sure why someone didn't just say, "someone will be with you asap". Maybe it was just a freak oversight, not sure. The actual service was done fairly quick and correct.

I had a vehicle transported from another AutoNation dealership and the whole process was super easy. I worked worked with Michael Taylor and he was excellent. I feel I got a fair price for my trade in. I’m subtracting one star for the finance manager, I don’t recall his name but he is why people hate car dealerships. I said like 90 times I was not interested in purchasing the extended warranty and he would not drop it.

Great customer service and very happy with the work on my Honda CR-V

David Kraning, Joe in Service where we started, Sean (Sales Manager) and Glenn (Finance Manager) were all outstanding. David stuck with the deal and listened carefully to our needs and was immediately on any questions we had coordinating with every one of his teamates. This is the best team I have ever worked with in buying a car. No pushiness, great bedside manners and pleasant to work with.

Excellent experience! Mac is the best! He made the process very easy and quick.

We have visited several auto dealers and this was the most pleasant experience we have had. They took time and explained things, but they were not pressuring us at all. If it's one thing we hate it is being pressured during the whole sale. There was none of that. Even the finance manager was great. I would definitely recommend Auto Nation Honda.

I have worked with a couple of different service advisors and had a good experience. Robin and Jamie have gone above and beyond to make sure my vehicle was taken care of. I definitely recommend getting your vehicle serviced here.

Always easy to secure appointment online. Helpful intake personnel that are knowledgable regarding my vehicle. They do what they say and call if other problems are found.

Mike West is always helpful and accommodating! Thank you! Always a pleasant experience.

The only reason I did not give 5 stars was because I stood by my vehicle for 25 minutes before anyone even said, "someone will be with you asap". There were at least 6-7 service writers in the service staging area at the time. I still recommend this dealership because the actual service I had was done quickly and correctly. I also had a great experience with a salesman there, I did not purchase the vehicle there because they did not have a Certified Pre-owned in their inventory. Certified vehicles have an extended warranty, 7yrs or 100,000miles.

Excellent ........................ Care...............

Mac was fantastic! I would recommend him and would drive from Georgia to purchase a car with him again.

Very pleasant and the technician was helpful and informative.

Sean is clearly dedicated to providing the highest level of service to his clients. We appreciate AutoNation's commitment to client care and satisfaction

The service was exceptional even though I did not have a reservation. The problem was resolved ASAP. Thank you for your help.

Great customer service. The salesman ran back and forth to the office getting keys for a car we wanted to look at and then we finally decided on one. Ed was very helpful and patient. Very good explanation of paperwork and details of the vehicle. Great experience.

Great service. Cleaned the car up and made sure my gas was topped off.

Excellent service department and friendly, knowledgeable staff.

If I could give them no stars I would. Worst dealership ever. If you are looking to buy a new car. Don't look here. You will never get a fair deal.

I had a very good experience getting new brake pads and rotors. Mike West my service rep always takes good care of me and my Honda CR-V. Auto Nation adjusted my bill for a question I had regarding the rotors. It was and has been a good experience dealing with Auto Nation WK.

Great service! Jo was very informative and helped me with choosing what I needed to have done. Happy Customer!

I went to the dealer to purchase a 2014 Cadillac SRX. that they had for sale online. The car was what I had been looking for and so I decided to go ahead and buy it. Then I got a big surprise. I told them that I had already got my financing from the credit union that had financed the last 5 vehicles for ,me and was putting 50% down and financing only 50% of the amount of the car. I was told that they could not let me take the car that day because the credit union was out of state! This was the first time in 40yrs of buying vehicles that I was told that. I was told that if I agreed to let them finance the car I could take it that day, but their interest was too high. They said that I had to wait till the check from the credit union came before I got the car. I gave them the down payment and left. I picked up the car 2 days later, and in the paper work that I received ther was a list from the service dept. that they had checked on the car..well they missed the fat that the battery had a dead cell and would not hold a charge. I got the next day and the car would not start. Called AAA and they came and helped me with the problem. Bought a new battery from them and the car is now just what it should be. I hope to be refunded for the cost of the battery which was $222.95. I am still confused about them not doing business because the financing was from a out of state credit union! I learn something new every day!! Other than this, the deal and the experience was fine. Thanks Jim Dalton

Took longer than anticipated, but service representative kept me informed.

Tire rotation and checkup before summer vacation this month

Autonation Honda did an excellant job diagnosing and fixing our Honda Accord!!

Great folks to deal with. Our transaction was totally professional and the staff knew how to treat new customers. I would definitely recommend this dealership to my friends if they are interested in a new or used vehicle delivered with pride, efficiency and honesty. Ed Pernick was our agent and I highly recommend asking for him if you want a super deal.

Prompt. Efficient. Good communication. Would recommend.

Excellent service. Very helpful and knowledgeable staff

While a little more expensive, my CRV always runs better and lasts longer when I have Honda Mechanics work on it. I've owned Honda cars for nearly 30 years and would be a traitor if I left now! Thanks to Mike West as well!

I love auto nation. Great service very efficient and very clean. Service dept is the best

Friendly and helpful service. Service personal took time to thoroughly explain features of the car. Love my new CRV

I am very pleased with the purchase I made two years ago and with the excellent customer service I receive whenever I take the car to the dealer for maintenance.The employees in the Service department are very polite, they listen and always wear a smile.

A very good service department. I was late for my appointment due to a Dr.s' appointment running over but they worked me in with no problem. Nice waiting room with coffee and beverages. They also provide free WIFI. Pleasant staff, nice showroom.

After a rough start on a warranty issue, things seem to be heading in the right direction. Thank you!

Oscar in service was very friendly and helpful. And the team did that help appraised my car was very responsive toI.

Great experience! Great Price! Great salesman! True advertisement of vehicle.

I had scheduled my appointment and was taken on time. I had planned on an oil change but service rep reviewed my record and mentioned that I would need brake fluid and transmission fluid changed in the near future. I appreciated this and was able to add this service to my oil change. The time estimated to complete the service was very accurate. My service rep was out to lunch when my work was completed but my checkout was handled by another associate so I did not have to wait.

100% better experience than I had last year at the other Honda dealer in town. AutoNation experience was top notch. My sales rep Ed Pernick was professional, courtesy, knowledgeable and simply a pleasure to work with. Their selection of new Accord included every thing one could want. Will definitely recommend to others.

These people are great! They are so knowledgeable and friendly. They do a thorough maintenance job and only replace and/or repair what needs to be done and are very quick doing it. You won't find a better place.

I was very pleased with our service this week. Both the service advisor & service director were very helpful.

Mike was very friendly and Jason got an estimate on selling my car back to them.

Very professional service byJoe

I am 71 years old and have owned 52 cars in my life time. I can say that my purchase from Autonation was the best buying experience I have ever had. Mac was excellent and the drive from Chattanooga was well worth the time.Arrived at the dealership at 9:15am and was on my way back home at 11:00am. Great price on the vehicle and on my trade. Would recommend this dealership to anyone.

Jeff Smith was outstanding! He bent over backwards to be caring and thorough. He made the process simple and efficient. Auto Nation Honda Knoxville rocks!

Sean has been my service representative for many years and is always polite and helpful. He called and told me the cost and explained all repairs very well. The van driver who took me home and then picked me up when my car was finished was also a very polite young man. Thank you all.

Always my go to place for my Honda vehicle service. Great crew, amazing techs. Been going for 13 years now. Will not go anywhere else.

I had the normal odometer required oil change and tire rotation. Nothing out of the ordinary. But that's just the point! The reservation was made for my convince, The wait was less then 5 minutes. My service Provider was Sean Christopher F . He was pleasant and performed his job professionally. I was in and out in less then an hour. Thank you!

Excellent customer service in the service department. Recently had recall service done and they caught another problem.

Everyone was curious. Erik and Sean explained to me not down to me. The atmosphere was very relaxing.

I've owned a few cars over the years. The past four have been from Honda. Autonation Honda West Knoxville is part of what keeps me coming back. Honda is a great car, no matter the model. The service has always been at the highest stands. I can't say enough about how well they treat their customers.

I called to make an appointment to get a new key which requires 1 hour to program. I was informed that my car had a recall and they would be happy to schedule that for the same day. Needless to say I was very happy not only to know about the recall but to know it could be handled on the same day. I arrived about 5 minutes early for my appointment was greeted by Brad and even though he was new he did a good job answering my questions and getting me checked in. I needed to be done in a timely manner because I needed to pick my nephew up at the airport and let me tell you they had my car done in more than enough time to safely arrive at the airport. I have brought every Honda I have ever owned to Auto Nation West Side Honda for service and will continue to do so. Thanks for the great service.

Worked with 2 excellent sales representatives Mark and Jeff. They were not only friendly and personable they were well so well versed in the options available on each vehicle they were able to explain the functions to a technically challenged old lady. I was presented with a great deal and never once pressured about anything. Who could ask for more from a dealership?

I feel like dealerships always charge more. My AC went out, and they said it would cost $2025 to put in a new compressor. The next place we called said they could do it for $1300. I've gone here for a lot of oil changes and such, and they are friendly and pleasant, and call you back when they say they will. But the Meineke on Kingston PIke near Ebenezer is also friendly and helpful, and charged us $700 less.

Fast, reasonable and always professional. Folks like Joe Schoeber, my tech guy,, are the reason I keep going back for all my service.

Excellent, the service writes was great, acted as if he was concerned about my vehicle and doing a good job(which he did

I had a very pleasant experience with the salesman, Adrian, as well as Adam and Joel. Neither of them were intimidating. They made me feel very comfortable from the time I arrived until the time I left the dealership with my new CRV.

Selection

Had an awesome experience when purchasing my new car. Mac, Sam, and Matt are definitely the team to work with. I recommend Knoxville AutoNation if you are interested in a new Honda CRV!

Parts department treated me very well

Just bought a 2018 Pilot! Absolutely love it! The customer service all round was excellent! Best place to buy a car in West Knoxville! They go above and beyond!

Wanted evaluation of used Subaru Imprezia by 'my' mechanics (you all). Was given short shrift with a mere 40 minutes spent v. Was told up to 2hours to complete full car/engine/head faster check - got a short list of minor repairs and no rec on purchas until I asked further and was then told not to purchase given Subaru issues with same. New David Kraning was virtually useless; had no clue re: what I was requesting; spelled it out to him; I had to push to get rec. via him from mechanic who did a half-baked inspection at best. I've been a Knoxvilke Honda customer for almost 40 years - this experience SUCKED which will influence what I do with Auto Nstion Homda in future. This was a condition and safety request for a daughter's new used car!!! I am PISSED!

And yet again, I received wonderful service, care and attention to detail. They were very courteous and explained all of the work they had to do before proceeding. I bought my Honda from them in 2012 and have had them service it every year (and sometimes in between) since then. Keep up the good work.

Top notch dealership. Friendly and knowledgeable staff. Adam is an amazing sales manager, go buy from him!

Great friendly service. Service was done on time as promised.

I had a warranty paint issue that they handled for me and Jason & Sean were great to deal with on every level. I would feel totally comfortable taking my Civic there for any of my service needs, oil changes, tires, etc. Thanks again guys!

Made an appointment a week prior for an oil change at 11am. When I arrived, the AN associate told me it would be a two hour wait before my oil change. He said they had a lot of people going out of town and the shop was backed up. When I reminded him I had an appointment, he said if I came back in the afternoon he might be able to work me in. That is very poor management of your service department. I'll take my business elsewhere.

Very helpful employees that answer any and all questions I may have. They are trustworthy and do a great job servicing my car. I can not imagine going anywhere else.

We had a great experience. Oscar in the service department was great. He was very helpful and went above and beyond. Would definitely go back to Auto Nation. ������

Service staff was very attentive and courteous while vehicle was being serviced.

Attentive service, pleasant to deal with, and good value.

These folks at AutoNation Honda (West Side Honda) are the best. I truly mean that. Their service department is totally professional, knowledgeable and skilled. When you bring your car in for a simple oil change they take the time to inspect the vehicle and alert you to any problems or needed future maintenance. That's so helpful. When they checked the tires, the mechanic spotted a valve core that looked suspect. As it was a simple matter to replace it, they did so and didn't even charge for it. It's a small item but it just shows how well these guys take care of their customers. My service writer Mike West is and has always been the absolute best.

Good I guess

I love them

Service rep was outstanding. I needed several things to be done before driving a long distance. He explained everything that would need to be serviced. Oscar was very helpful, and offered a shuttle ride because the repairs took a long time. Totally satisfied!

I scheduled appointment for an oil change and arrived 10 minutes early. I was promptly seen and my car was taken back for service. After an hour of sitting in the waiting area I began to wonder what was taking so long. I walk back to the service area and saw my car parked outside. Thinking the service was complete I asked about it. I was told that they were running a bit behind. Why someone could not have told me earlier I don"t understand. An oil change is a very quick process and should be complete in 30 minutes. As I was talking to the service rep, someone got in my car drove it into the bay and 15 minutes later I was on my way. The service manager did apoligize and in 15 min I was on my way. I wasn"t charged but question the long delay for a simple service and a with an appointment. I could understand it if I was a dropin.

Always a great experience, Service guys are very helpful every time I take my car for oil change, etc

Great service . Got in sooner than expected . I’ve been there 4 or 5 times and always got in and out in a timely manner

Chad was fantastic!!! He was efficient and so helpful throughout the entire selection and buying process.

Ok

I went in to look at a 2019 Honda Ridgeline I didn't really expect to buy on first look. My sales associate, Carlos Baez, was so good at answering all of my questions and objections, and thoroughly showing the vehicle, that I ended up making a deal that I was very pleased with. I felt like they were a little low on my trade value, so I asked for an additional $500 on its value. What they did instead was reduce the final price on the Honda Ridgeline by $400. That's a win. Their initial price offer was already lower than my number, and well below the JD Powers reccommendation. Another dealer wrote in an email that if I got the truck for less than X and out the door pricing for less than Y, I had gotten a very good deal. My final numbers on both were less. Considerably less. Dealing with Carlos and their business manager, Brian, was very pleasant, totally up front, and extremely well organized and efficient. This was the best car buying experience I've had in my 41 years of owning vehicles.

We took our car in to get a key made. They offered to do a "full safety check" on the Pilot while it was in. A few hours later my wife gets a call from one of their service advisors stating that the timing belt was in "dire need" of replacement. It was an "emergency". My wife askede to speak with them. The advisor relayed a similar message to em but left off the words dire and emergency. I stated that when we bought the car used the CarFax included all the service records, including that the timing belt had been changed. His response was that CarFax statements do not include this information and that whoever did the service didn't include the tensioner, because it was leaking. I stated that the service was completed by them at AutoNation, and the backpedaling began. When we picked up the vehicle, he stated that it wasn't as bad as he originally thought and had printed out the CarFax to show what I had mentioned on the phone. I am very dissatisfied with the scare tactic that he used on my wife and would warn anyone out there not to use this service center.

Worked us in for an oil change on a Saturdayy

Michael Tayor was the BEST internet Sales associate ever!!

I'm a real hard knuckle player when dealing with car salespeople, but I never had a better experience buying a car in my life, and this is the last car I'll ever buy. Carlos Diaz was polite, professional, and patient. I went in in full battle mode and quickly discovered they would take care of any concern I had. After a short back and forth on price and trade value, they came within $100 of where I wanted to be. That's a win. Another dealer I had been talking to told me that if I came out below a certain price I had gotten a good deal. I came out well below the number he named. Well below. When the business manager was closing me, he started the extended warranty sales bit, and I said I didn't want one. He didn't mention it again. I expected to spend a couple of days finding the deal and financing I wanted, and they did better than the financing I asked for, I was there for 3 1/2 total hours from parking my trade to driving away with the exact new car I wanted. This is a quality organization. I'm clearly very pleased.

Everyone I’ve had contact with at Autonation Honda has been very professional and courteous. They seem very well organized.

I was told over the phone by a lady (I wont name her because that's rude) that they could accept my car doc from another dealer, apparently she was mistaken and didnt remember the phone call. It was a waste of my time but there are different branches of Honda dealerships for anyone elses use. Check to make sure which you are using :)

Helpful service agent, explained needed service and prioritized the list so I could choose what was in my budget to complete that day. Informative without being pushy.

Great customer service. They had the car that I wanted at a good price. No pressure sales team. been there before and will return.

Worked w Ed P online and over the phone to negotiate the van and price. We was polite, professional and respectful throughout the process. I had a terrible experience buying a car back in the 1980's. I have vowed to never go thru that kind of torture again. Ed should teach a class on how to work with a customer for other salesmen of all professions. My husband and I felt like we were given the time and education we needed to drive and navigate the bells and whistles as well.

Great experience and very professional and knowledgeable sales staff.

Great experience, the process went quickly and the people were very friendly

Fantastic service

2018 Honda Accord.

They estimated me to fix my car too expensive. Which I will not going to be able to afford it. So, I brought my car to a mechanic and it was 75% cheaper. And my car is like brand new. That service advisers were very nice though.

Went for my first oil change for the HR-V that I bought from them. The service was great. I was in and out in no time. They have really great people working for them. I highly recommend this dealership, and love my HR-V. You should definitely stop by and test drive one.

The guys in the service dept were very nice and fixed my glove box very quickly! Excellent service!!

Very Nice. Always get good service. Sean Has always taken care of my cars and is very professional. Honda should consider themselves lucky to have him as an employee.

Great facility and people. Joseph Schober provided great communication on my repair.

Very attentive staff and good service. No other issues.

Excellent service and very friendly people. Very nice facilities and waiting area.

This was my first time bringing my new-to-me Honda to the dealership for servicing. They were efficient, pleasant, and informative.

Always treated us well and promptly. Excellent service. Great staff, knowledgeable technicians, and sales people that are always willing to help and not pressure you.

Love my new truck!

Joe Aragon is my top flight advisor. He ensured that I was totally safe when we left. People like Joe and the Service department are the reason we can feel comfortable when we take our 320,000 mile Honda Ridgeline on long trips!

Was Very Pleaded with my visit at Auto Nation Honda in Knoxville

I recently purchased my new Accord at Autonation Honda. I had an amazing experience. Carlos was my salesman and Glenn did my financing. They both made the experience fantastic!

Joe Aragon is great! Really friendly and great personality. I have seen him the last few times and he always takes great of me! Thanks Joe

Great experience at AutoNation buying an Odyssey. No pressure, extremely helpful the entire process. Thank you Mark Comparoni and Glenn Quaint. I could have bought an Odyssey anywhere, but these guys were the reason to choose AutoNation.

Hats off to Jason Stevenson and his team members for solving leakage problem inside the car. I haven't meet person like him who is ready to listen to your problem and help you out in whatever way he can !!!!!

Overall it is great! I’ve been to this place for several times.

Standard service and tire rotation. Got car in quickly and I was out in an hour. Great waiting area with snacks, coffee. Joe Schober my Service Advisor was very nice and attentive to my needs.

Great dealership to do business with.

Have had my van serviced here multiple times and have always had great service. Erik is great

Went to get service done on my van for recall work. Everything was handled in a timely manner! Play area for kids which was nice. I was from out of town so I needed to wait. Wish it would have been a little clearer on what to do when you drive in. People at their desks not really offering to help and other people asking you to ask to ask for help so they could take your vehicle, just a little confusing. Seems like when you drive in anyone can help you find the free sales person ready to help and make connections.

Salesman was helpful. Business office was helpful offering choices, but not pushy. AutoNation provided best deal I could find. Buying a new car is not an ideal chore, but they were helpful and made it tolerable!

I have used Auto Nation Honda ever since I bought my car in 2018 and have always received good service. My battery light came on, I called one evening and scheduled an appointment for the next morning. It was the alternator and they repaired it in a timely manner giving me options on which alternator to buy. I was pleased with my service.

Automation has served my Honda for years, traded for mazda3, decided to have automation service it. Outstanding customer service by my service advisor, Sean Fields. He always goes out of his way for the customer. Quality of work was fast and precise, reasonable pricing.

I bought Honda Odyssey 2018 last week and I have to say I got the best deal AGAIN. This is the 4th car we bought from Autonation between me and friends in last 3 years. Mac, my salesman, is very knowledgeable. He really took care of us. The process was easy and fast because of him. I recommend Mac to all the people who ask me about my new car.

Great service! Oscar kept me updated regularly on necessary auto repairs. Car was finished in a timely manner and even cleaned up ! Thank you Auto Nation for taking care of us!

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

I just needed a appointment for a regular oil change. The service department was very helpful got me right in on the day I requested. The service advisor Mike got me checked in. I waited for my car in the lobby. In a short time, I was out and on my way. Thanks AutoNation

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee.

On two different occasions we have made appointments and when we’ve taken the car in they have acted like there wasn’t an appointment and asked for us to drive back tomorrow. What’s the deal Autonation! Is this the way you treat your SI customers?!??!!!

Erick in the service department was fantastic to work with in regard to our Honda Pilot.

I’m a returning customer. My salesman was very knowledgeable and not pushy at all. I would buy a vehicle from him again.

the service technician worked hard to make sure I received the fullest care I needed and not some expensive extra cost. The Rear view mirror on the driver's side was broken. Oscar helped me make sure the mirror was replaced and did not require replacing all the mechanical workings behind the mirror. That saved me qujte a bit of money.

I can't say enough good things about the auto nation Honda service department, and specifically Mike West. My transmission completely died and I am a single female. It isn't easy navigating the car repair world when you know literally nothing about vehicles. As such, I go into these situations being somewhat apprehensive and honestly a little defensive thinking someone is going to "take advantage" of my time and funds. This experience could have been terrible, but it was WONDERFUL. When my transmission died, I was stranded (obviously). I was 1,000 miles over my Honda Care (i.e. free towing) warranty but they took care of me anyway. Honda care had my Honda towed that night to Auto Nation. Honda called me when they received it, they looked into the problem and identified solutions before calling me with options. They told me that my transmission was in fact, dead. They didn't beat around the bush and they told me that this is not typical, and they wanted to take care of it for me versus having me buy a new transmission (I was only a few miles outside of my warranty). They could have made me buy this transmission at full cost, if they wanted, but they didn't. They also worked with my extended warranty company (who is a PAIN) over and over to ensure the little cost that i would actually incur (for shipping and taxes) was covered. They basically took this headache (dealing with the insurance company) off my shoulders. I picked up my car a few days later...EXACTLY when they said it would be ready. My car runs better than before. I am so thankful I took it to them. I truly believe my experience would have been different had I went anywhere else. Thank you so much AutoNation and Mike!! You guys made my week!

Auto nation is by far the most efficient dealership I've ever seen. They took care of a problem that my dealership Airport Honda would not make right. I own 4 Honda's and from now on I will only take them to Auto Nation.

Joe Aragon provided excellent service and kept me updated on the progress of my vehicle while it was in the shop.

Kenneth was our salesperson who was not pushy. He was very knowledgeable, professional and found us a car that was very affordable that met our needs. The rest of the staff was courteous & helpful in completing our purchase. Thank You AutoNation, we appreciate your efforts.

Great sales person Ed who took the time to show us all about our car.

Car had oil change and the recall fixed. Service was excellent-

Kenneth was our salesperson who was not pushy. He was very knowledgeable, professional and found us a car that was very affordable that met our needs. The rest of the staff was courteous & helpful in completing our purchase. Thank You AutoNation, we appreciate your efforts.

Been going to honda for all my car needs for years and never been disappointed. My service adviser Joe was very kind and i appreciate everything they do. #hondacustermerforlife

The people I worked with were very nice. They helped get me what I wanted in my price range. I have driven the car for two weeks and so far I'm very happy.

Never had a problem with the service but it's super slow.

1st service at AutoNation people are very friendly and helpful, but when you're good your busy and need to count on about an hour.

My air conditioner was not working.. I stopped by Honda on a Saturday.. They checked my air conditioner and could not find anything. They thought it might be a leak I needed to watch. They did not charge me for their time.

Amazing Customer Service!! Best place to buy used car in Knoxville! Ask for Jason Henderson he will make sure you are taken care of.

Had to take my car in for recalls. Made appointment in advance, and service dept. handled intake quickly and efficiently. They provided an Enterprise rental to use for the three hours of service. Be sure to check their website for coupons! I got $10 off an oil change and a free multi-point inspection. I paid $16 for damage coverage for the rental car, and was very lucky I did! Hit a concrete support pillar in a parking garage; my first at-fault accident ever in 38 years of driving. Resolution was fast and painless. Nice, clean waiting area inside, with clean restrooms and free coffee. Great staff.

The service center broke a part in my van during a 75k service. A few days later when the van would not start we brought it back to be fixed thinking they would own up to their mistake. Not only did they not own up to the mistake that lied to my wife who initially brought it in but then tried to charge her to fix it. I would not trust the service center here for any reason.

My Honda Civic was in for its 30,000 mile checkup. Erik took care of everything. He was professional, knowledgeable, courteous, and answered all my questions. He's an asset to your company!

Michael was the BEST! Absolutely no pressure, super nice and knowledgeable about the vehicles. The no-haggle price was below the average, and included all the fees except tax, tag, and title which I loved. We love Honda vehicles, and we now have a new favorite dealer!

Michael was the BEST! Absolutely no pressure, super nice and knowledgeable about the vehicles. The no-haggle price was below the average, and included all the fees except tax, tag, and title which I loved. We love Honda vehicles, and we now have a new favorite dealer!

Best car buying experience I have had(mine or otherwise). As I was trying to buy a car at a local dealership they were pushy and calling me DAILY. Autonation was not like that. Everyone was professional and nice. The manager actually came to see why I had been alone for so long and when I explained why he was apologizing for something I was not even upset over! Will look there before buying my next car!

Great service by Erik Schildt!

Meeting with internet sales manager M Taylor who was very helpful in my new vehicle search. My preferred Honda dealership in the area

We’re very helpful and put my car on hold as I recovered from a wreck. Can’t thank them enough!

The service was good so far. But it's a little in the expensive end. The service people are really nice though

I was extremely happy with the service I received at Auto Nation Honda. The service on my car was very quick and successful.. Thanks to Joe for making my experience pleasant! And to all the helpful people there!

Ken was knowledgeable, helpful, professional and supplied an unbeatable price point. Thanks Ken!!

The customer service is outstanding...we now own three Honda's and they were all bought here 💗

Easy car buying process. We feel that we got a fair deal on our new Pilot. Mahmoud (Mac) Sadeq was easy to work with, as was Jonathan Stillwell. Glen in finance was good about explaining everything to us and showed us lots of add on options we COULD do without pressuring us. He also got us an excellent deal on an extended warranty. The standard factory warranty is 36 months/36000 miles. The extended warranty is 84 months/100000 miles. One major repair and it will have paid for itself.

I have always had excellent service at AutoNation Honda and that is why I am a loyal customer and do business there and no where else.

Jason and Joe ALWAYS take the best care of my Honda Pilot! They also make sure that I am taken care of. I am in Real Estate and sitting somewhere to wait on my car to be finished with repairs is not always and option. Joe and Jason are always on top of what needs to be done to my car and always offering to give me a ride somewhere or provide with a loaner car. Superior Customer Care always!!!

Joe just recently helped me with a recall. Great service and quick! This is why I keep coming back to this dealership.

Over book appointments. Took and hour and a half for an oil change and tire rotation. Other than that service was great and very friendly.

Fantastic experience at Autonation. Jason Raser and Jamie Hutson are great, great people. Would buy from again.

I had a lot of work that needed to be done and I'm normally hesitant about going to a dealership, but it was quick, easy and in my price range.

Had my recalled airbag fixed here. In at 0730 and done by 0915. Polite and efficient.

I drove from ATL to Knoxville because they offered the LOWEST price compared to ATL. Not only did they significantly beat the price but the service was amazing.

They kept me informed on my car, asked questions what may have been done and listened if anything else.

This was my first time buying a car and I am more than happy with my experience. The car salesman who helped me was Mac and I strongly recommend him if you want an easy and hassle free car buying/selecting experience because he was very polite, patient and knowledgeable. It was an great exprience altogether!

They try to pamper you while you wait. Coffee, water, WiFi , TV

Excellent Customer Service!! Job done well and on time.

Robin Anderson was my service rep. She did an amazing job and gave me the best customer service imaginable . She explained the service and gave me a business card so I could contact her with any questions. Great job!

Oscar was GREAT and not too pushy. If he was I would not be returning. Thanks for good service

Our daughter went in knowing what she wanted and Austin Smith and Glenn Quaint made it happen. Thank you for taking such good care of her!

Oscar & his AutoNation team couldn't have been more helpful. We lost refrigerant in our Honda air conditioner on our long distance travel to South Florida. Our afternoon en route call to Honda that Oscar answered led to quick, professional and reliable service with wonderful attention to our well-being. We were escorted to local lunch place while car was quickly serviced, and then resumed our travel. Oscar & AutoNation are the best!!!

Went in pick out a car and was out. Sale's Rep was awesome(Josh Stoutt).

Mac and all the people at Auto Nation Honda were the best. I would highly recommend doing business with them. Mac is a great salesman. I would give them more stars if I could⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🌟🌟🌟

All the people at AutoNation Honda were the best. The online salesman, Mac, was great. He knows all the CR-V features. He was amazing with the car. I bought the car in TN. , but live in S. C. Katherine Mayo knew all the paperwork that had to be done. So is so kind and helpful, smart too. Glenn Quaint in finance was also wonderful. It was a great buying experience. Hopefully, I won't need another car soon, but I will definitely drive 7 hours to go to Auto Nation Honda of Knoxville.

Hands down the BEST customer service you will find anywhere. This staff is the top of the top. If you need a car this is the place to go.

Easy check in and out even though they were very busy.

Buying the car was the best part. My salesperson Kevin was amazing at getting me the exact car I wanted, and Joel helped me extensively with my financing options. At first this was a 5-Star rating after the purchase. But now, I had to come back and give them 3 stars because of their repair service. The last two times I've needed a service, I've felt robbed. Last time I needed a battery replacement, and an "injector cleaning." I was charged almost $400. The guy that worked with me said he would look for coupons, when I came to Autonation to pick up my vehicle and pay, I asked him about the coupons, he claimed he couldn't find any. I went on their website later that evening, there were several coupons for battery replacements, specifically. I was very peeved. Yesterday, I came in for an oil change. My first 5 or 6 oil changes are free or at least built into the price of the car. The service guy I dealt with was nice, and talked me into a 40k mile service. What is usually an almost $400 service, was taken down a bit since I was getting my oil change and I told them to take off the fuel injector cleaning because I had it done last time. Even with those services taken off, the total still came to almost $300. I paid almost $300 for them to just give me a new air filter, new wiper blades, and to top off my fluids. The parts aren't the problem, it's the labor. The labor is through the roof ridiculous. I could go to a quick lube place and had them do that for less than $75. I just felt blindly cheated. I will never have them service my car again. Just get my free oil changes in and get out.

We bought our van here and have it serviced. I would recommend them.

Great experience with AutoNation Honda. Best price within 300miles. My salesman was Carlos Baez-Delgado Internet Sales. He was awesome! If you want to buy from AutoNation Honda, make sure to give this guy a call!

Adrain was a huge help in finding me a brand new CRV. I am very happy with how personal he was and how easy the car buying experience was. 10/10 recommend autonation honda

Excellent, service adviser, Joe, was outstanding. Quality of repairs was good and , due to car being brought in for a recall, a free rental car was furnished.

Mike Kay was excellent. No pressure but thorough and very knowledgeable. Went to buy a used CR-V for our 16 year old and left with that car plus a new 2018 CR-V for me. We’ve owned Toyota’s for 20 years, but now we love our Honda’s!

I was on the road with family when a warning message showed on my dash. I drove past them on the highway and called. They said: “bring it in”. I did, I was in and out in less than two hours with a repaired car. I would recommend them.

Great experience. Car salesman not pushy he was very nice!!! They even lended us a bow to surprise our daughter with her new car!!

Great experience. Easy car buying! Smoothh transaction.

I don’t normally bother with negative reviews, but this is one of the most notably bad experiences I have had as a consumer. I went to Autonation to look at preowned Honda Fits. After receiving no help while looking for 15-20 minutes I went inside to find someone. The salesman did not seem too enthused, but whatever, I just wanted a car. I made it very clear there was a specific number my wife and I were looking at in this situation and felt it was more than realistic. When the numbers were presented a “hard no” was given as the price was above what we were looking for....this is where it hit the fan. The salesman seemed to be in less than a wonderful mood judging by the two personal calls he took on his cell phone while going over things with us. His aggravation/frustration/anger became obvious at this point and he slung our DLs across the desk, which I caught or they would have been in the floor, and loudly (not yelling, but loud) told us “there’s the door” while slinging his arm in the air. All of this taking place in front of my 10 and 4 year old daughters. I hope they have cameras in the sales area because all of this was initiated with my wife saying “no” to the price. All of this could have been avoided by handing us our IDs, shaking of hands and an “I’m sorry, we just can’t go that low”...or whatever. The management’s idea of “resolution” to all of this not only happening, but also happening in the presence of my children was pretty much “this was already a good price”, a half-hearted apology, and a “talking to” for the salesman. I’m not unreasonable, I don’t expect something crazy in return; but I sure do expect more than that, especially with it happening in a professional setting and in front of my children.

The buying time was excessive but it was evidently a very busy day for the staff.

I recently purchased 2016 Honda CRV, regardless of the low mileage, they were much higher than anyone else, and I spent weeks researching this car. After an arduous 3 hour drive form Asheville, I decide to purchase the vehicle, out of necessity more than anyone there. I spent well over 25K, and do you these bastards sent a disabled person out on a 3 hour drive with an eighth of a tank of gas!!!!!!!! When I called to complain, their response was..." we don't fill the tanks of used cars" Can you imagine!!!!! Talk about bad customer service!!!!!

We purchased a 2018 Honda Accord Sport approximately 2 weeks ago. We stopped by a couple of weeks before as we were in Knoxville for an errand. We were greeted by Don Overall. I told him we were not buying, did not want test drive or look at cars. I wanted to "sit" in an Accord and a Civic. Just sit. We are short in stature and cars that sit too low are a problem plus the comfort of the seats are important due to a spine problem. Mr. Overall went inside, came out with keys, opened the cars, was very patient while we got in and out of the cars, gave us his card in case we needed any further information and we left. Two weeks later we contacted Mr. Overall and requested a quote on two different cars and told him we'd be there the next day. I saw a beautiful 2018 Honda Accord Sport on the showroom floor and fell in love. Comfort, seat goes up and down and back and forward, quiet, smooth, perfect for us. Mr. Overall knew everything there was to know about the different cars, patient beyond belief. All the people who were part of the sale were kind, explaining each detail. The best experience we've ever had in the purchasing of a car. I usually do not go with my husband to purchase a car. I hate the entire experience. As this car was for me and needed to fit me, I had to go. May I say that if you are a female who hates the idea of stepping on a car lot, try this dealership and ask for Mr. Overall. Pleasant experience.

We have been a Honda family for over ten years and absolutely love our Hondas. Thanks for excellent customer service. I love that you care.

I was over 322 miles on my warranty. $1,028 later, they tell me to call Honda and see if they'd help me out. They gave me the wrong number to start. When I finally got the correct number, I was told the dealership had to call Honda. A week later, this dealership said I had to call and get a case number. I called, got the case number and never heard anything from anyone. No one returned a call. I finally threatened to go to the dealership and tell every potential customer what was happening to me. I got a call back from the service manager. He said they submitted the paperwork but he honestly could've cared less. So, 5 days later I call corporate and was assured I'd receive a call back by the end of the day. Guess what.... No call. This is the worst customer service I've ever dealt with. There will never be another Honda at my house ever. Not even a lawn mower.

Service rep, Joe Aragon, was very polite and professional. He explained the amount of time as well as the cost, it would take to find the leak causing the trunk to fill with water. He was able to get my car back to me ahead of schedule. Later that day, I received an email to save 15% on repairs over $400 and $10 off an oil change - wish it was sent sooner.

Was there this morning for an oil change and tire rotation. I was forewarned it may take an hour to an hour and a half. So I set my appointment at 9am so I would have plenty of time to get to my 11:00 appointment somewhere else. I was checked in and in the waiting room by 8:50. 10:50 and I still hadn’t gotten to check out. I was late for my 11:00 appointment. An oil change takes 15 minutes, tire rotation, what, maybe 30? Even if they had to go a mile down the road to Toyota to get an oil filter or something, no reason this should have taken over 2 hours. EDIT: If I could give ZERO stars I would. DO NOT BUY the additional warranty from these people. I did, and have has to replace several parts on my own because they were not covered. I specifically asked if my upgrades were covered, because my truck has several of them. So far NONE of them have been covered and I had to pay out of packet to fix them. On second thought, just play it safe and don't buy ANYTHING from this place.

Kevin did the work and went over everything in great detail including mistakes made on my part (humorously). Outstanding. He and Mike made a great team. Will return in the future.

I had a FABULOUS experience with everyone involved in the purchase of my Van. Mack and the staff were patient with me and my family and were able to give me the deal I was hoping for. Thank you Honda for making it possible for me to own a brand new 2018 mini van

Need another key? GO HERE! Great price on getting a couple of keys made on a Honda Pilot. Purchased my own non OEM keys on amazon ($30 for 2) and they cut and programed them both for $75 + tax. Also while there they programed my auto up and down function on my pilot driver side window for free while they did the keys. It wasn't working before not sure why cause I got it used. Very professional and will be looking to them for future car purchases and service.

Happy with the service! It was done in a timely basis and I had a coupon so had a good price on oil change and tire rotation.

Couldn’t have ask for better service. Don’t know why you need more words when a few will do.

From the first phone call with Nancy who set up my appointment, the process was an excellent experience. The staff were friendly, helpful, and courteous. The service was unbelievably fast, and I was extremely impressed with the overall experience.

Very pleased with AC service on our 2008 Odyssey. Advisor Robin Anderson was professional, personal and helpful.

AC failed and brought my 2008 Odyssey to Autonation Honda. Got quick, fair, complete repair. Service Advisor Robin Anderson was professional, personal and helpful.

Shaun listened to my concerns. Discussed options. Set a timely appointment. Replicated the issue I was having. Replaced the defective part and was very friendly and assured me the issue would be rectified. You need a fleet of employees like him. TY very much Shaun for the great treatment and quality of service you provided me.

I had my car serviced at AutoNation and Oscar my rep was very helpful in seeing that my car was fixed. There was a concern after the repair and Oscar took the car and checked it back out and showed me what he found. Thanks Oscar for all your help.

Great experience! We bought a CRV EXL from Carlos, who was very professional and patient. As we have not owned a Honda previously, he had a lot of explaining to do. He responded quickly to my online inquiry and numerous emails and phone calls. Once in the car, he set up what was essential and thoroughly explained all of the features . I highly recommend Carlos!

I had a great experience at AutoNation Honda. After looking at my future car with one of their great salesman (Ed Pernick), he was extremely helpful in explaining all the options, but did not harass me with phone calls like other car salesmen have done. Again, when I took my wife by to see the car, he explained all the features to her. At this point, both my wife and I decided that this was the car for me. When I called and told him that I wanted to buy the car, he had everything ready. The car was detailed, and he had the finance manager ready to talk to me about the finance options. I really love the car. It was a great 70th birthday present. Since purchasing the car, I have several questions that the salesman has answered or gotten answers for me. Great customer service!

Service person was very pleasant, and went over details of the service done.

I purchased a vehicle from Autonation Honda in Knoxville TN last friday. I have to say I'm usually the worst customer in the world. Usually for good reason, but this day was the exception. The entire staff was easy to work with and very professional. I have never had a better car buying experience and I have bought A LOT of cars.

Joe was excellent, in and out as agreed, also the dealership was well kept

Engine emissions llght warning showing .Brought Honda Ridgeline in to have this problem corrected. Service advisor said light had been eliminated by technician .light was out but re-appeared 35 miles away from dealership.Scheduled 2nd appointment for this problem March 21, 1:00.

Awesome experience. Great communication via e-mail. I could work many details during busy travel schedule. Felt like the bent over backwards to accommodate.

like the car and price auto nation was great would recommend anyone to give them a shot

Mac was absolutely wonderful with helping us find a vehicle! Hands down best salesman! On the other hand, the financial department were jerks. We were already financed through TVA and they did not like that we didn’t need their assistance. They were very disrespectful and rude!

The service was a pleasant experience. They were prompt, polite and efficient servicing my recall issue.

My service at Autonation was done promptly at appointment time. The staff was friendly and efficient .

Just bought a 2005 Honda S2000 from AutoNation Honda. I sell cars for a living so I am very critical of dealerships. I must say my customer service with Carlos and the dealership was above expectations by far. Additionally, they sold me a very good vehicle that is in top shape for the year. I drove 7.5 hours one way to this dealership for my vehicle and would definitely do it again.

I recently went to Auto Nation Honda for a recall service and they treated me wonderfully with a free rental car while my car was in in the shop the lady who greeted me and got everything situated was such a delight! I can't wait to go back !

Knowledgeable and friendly service. No wait time for drop off and quick check out.

I had a great experience at WestSide Honda. Everyone was friendly and helpful.

I purchased a new 2017 Honda Civic a week ago. Upon arrival at the dealership, the salesman Ken approached us. After telling him what I was looking for, he walked the lot with us showing us several options. Ken was very very patient and explained every detail to us. After deciding upon the Civic, every person I dealt with went above and beyond to explain the procedure and satisfy me. We ended up leaving after the dealership closed and everyone involved was extremely kind and patient. The following morning, Joel from the finance department called me, congratulating me on my purchase and asked if I could come in to sign more documents because after reviewing my contract, he had found me a Better Rate with Lower Payments! I applaud each person that I dealt with, including (again) Ken, Sean, Sam and Joel and a few more that I didn't catch their names. I will absolutely share my experience with my friends and I am forever grateful and plan to be a forever AutoNation customer. I Love My New Car! Thank You AutoNation!! I give you 5 stars!

I've dealt with sales people before but this was the most enjoyable experience! I didn't feel pressured, or rushed. It was very smooth transition but most of all I actually enjoyed spending my money!

Everyone was extremely friendly and my 2 sales guys were awesome. Took there time explaining the vehicle to me before I left.

I have never experienced such an easy purchase. I actually enjoyed spending my money!

Service was fast, didn't feel pressured to buy anything, they let me set the pace of the sale. Process took less time than I had imagined and I am very pleased with my new car. All of the staff was friendly and helpful and all my questions were answered promptly! I would definitely recommend the dealership to friends and family.

The salesman, associate salesman, and finance man we're all very helpful and knowledgeable in their jobs. Good atmosphere to conduct business.

Great, friendly salesmen! Adrian was wonderful and very professoinal!!!

We recently bought a new car from Honda West through TrueCar pricing. We dreaded the buying car experience so bad and we generally don't buy new. But, from the beginning, Michael Kay gave us a great price with all totals up front. No ridiculous add ons. He made the whole experience less painful . We waited on our new car being assembled and delivered right on time. We love our new Honda Civic Sedan EX L...I would highly recommend this dealership. They really do care.

I was incredibly nervous going in to buy my first car. Jean made everything go as smooth as he possibly could and even took a photo of me with my car to send my mom! The entire experience went much better than I thought it would and I would recommend this location to any of my friends! Thank you AutoNation Honda West!

Service at your dealership is always great. This trip was no exception.

Drove up to the door and from there the service was very efficient. I needed a rental car and he called while I was standing there and in about 10 minutes I was on my way to do whatever I wanted until my car was finished. The call came that my car was done so I went back and Oscar Aguilera was there to help me get all of my things out of the rental and into my car. He was very helpful from start to finish.

Every aspect of service was excellent. The diagnosis was quick and I was informed of each step taken to repair a complicated oil leak. The service technician was thorough and did an excellent job. Your chauffeur service was excellent too; Mohammed drove me to Oak Ridge and then picked me up the next day. Before I retrieved my car the service technician again explained what had been done: friendly, professional and trustworthy.

In and out very quickly. No pressure to buy anything else.

Great staff! Simple buying process. Great selection of used vehicles.

Hassle free buying experience. Price was taken off the top immediately during the negotiation process.

I took my Honda Accord for oil change and our service advisor Joe Aragon was very friendly and courteous. We got our oil change done quick. Great experience with them.

Everyone here is a professional and conduct themselves according. Very friendly people, very clean facility, outstanding sales and service departments. I have purchased 2 new Hondas from them.

My husband and I bought a 2018 Honda Civic Coup yesterday. Love it! The salesman, Kenny Kauffman, was fantastic. Can’t wait to take this car on a road trip �

Our salesperson, Chad Brooks, was very helpful both during our test drive and later during the purchase process. We recommend him very highly.

bought my Honda Hr-v at auto nation , it was not the closest dealer but was the only dealer willing to deal at my price . thanks

Thank you for the Honda van. Very much appreciated

We had a PHENOMENAL experience here!! Our salesman, Don, was wonderful in helping us get into our Traverse, and everyone was super friendly, kind, and helpful. We would recommend them to anyone!!

These people know how to sell cars no stress just a great experience.

We recently purchased a 2018 Honda Accord from Autonation in Knoxville, Tn. Michael Kay was an outstanding salesman. He worked with our busy schedules, answered all our questions, and made the buying experience a pleasant and easy transaction. In addition, Matt, in finance, was thorough and patient with us as we made all our financing decisions. I would highly recommend them to anyone looking to purchase a car.

Went in with a VSA light on. Service man was very helpful and even got the repair price reduced. Thank you!

I went to the dealership, told the lady at the desk that I was there to buy a car and I wanted a salesman that wasn’t going to feed me a line of bull and one that would work with me to get the vehicle I wanted. She paired me with Josh Stout and I have to say he did a most excellent job. Would recommend him and Honda Nation to anyone serious about buying a Honda!

Purchased a new Honda Accord. Sales associate was courteous and professional and very patient. While the dealership was extremely busy, the sales team was very attentive and respectful. I received follow-up email and call after the purchase, which was impressive. Thank you Autonation Honda of W.Knoxville!

Excellent and immediate service for my tire problem. The service manager, Robbin, provided and outstanding solution to my tire problem in a timely and professional manner.

Everyone was knowledgeable about my car. They were courteous, helpful and the gentleman that handled the paperwork on my car lead me to my car and opened the car door for me. Wonderful, I felt like a queen

My son was looking to buy his first car. Being active duty military a good dependable car is very important. Adrian our salesman was great. He listened to what my son wanted and went out of his way to get the right car at an amazing price. We could not be happier and will definitely recommend Auto Nation Honda!

I went to AutoNation Honda thinking I only needed the key replaced to my Honda Pilot. After getting a new key, it turned out I needed to get a new starter. Nancy, one of the service advisors, was very helpful and personable throughout the whole process. She brought one of the mechanics, Nick, to come and talk with me about the issue and about which parts to choose. The car would have to be left overnight for service in the morning. When they realized they did not have a loaner available, Nick reduced his labor cost to match what I would pay for a rental car for a day. It's never fun to have to get your car repaired unexpectedly, but Nancy and Nick were accommodating, friendly, and helpful throughout the whole process. I would definitely recommend AutoNation Honda based on my experience with these two employees.

All the people that we worked with at AutoNation were very courteous and respectful. They explained the deal and followed up with a very detailed explanation of the features of the CR-V

I was referred to AutoNation through the USAA Buying Service. Michael Kay handled everything and made the process so easy. I definitely recommend him to others. He made everything so fast and easy! ##LOVEMYHONDA

After auto repairs from another shop were less than satisfactory, Sean Fails and the team at AutoNation Honda inspected our car. They were able to identify the troubled spots and fix them in short order! They provided a really nice courtesy car to drive will they inspected ours. Sean calmed us and reassured us that our Honda was safe to drive, which is much needed peace of mind for a family with four children! Everyone in the department was kind and helpful. They provided overall excellent service to me and my family! I highly recommend them!

finance department of this dealer offered very poor service

Had a great experiance buying a new Ridgeline. AutoNation beat other dealers price by several thousand dollars. Super nice staff.

I went into Honda Nation to look at a few used Honda?s. I saw a 2018 Civic Hatchback and loved the look of it, but was not looking for a new vehicle. I met Ed Pernick. We is a wonderful salesman. Ed spent time with me looking for the used cars I wanted to see. One had already sold, but the other was still there. I was not thrilled, so Ed showed me a few other versions of that model. As I was leaving the dealership, I asked Ed for some more information on a 2018 that was in the showroom. He was great! He showed me the car and spent time with me explaining all the features - knowing I had no interest in a new car. He never pushed or pressured me. I could tell he really liked the car and demonstrated pride in the Honda brand. I decided to bring my husband back a few days later to look at the new Civic. A few days later, I purchase the new Honda Civic. I have no time, nor do I want to interact with pushy car salesman. Ed was wonderful! It took me several visits to the dealership and multiple conversations with Ed to decide I wanted to buy the car. Ed never pushed me for a decision, nor did he show frustration in my indecisiveness. He was always available to answer my questions, even though I kept telling him I didn?t think I wanted to buy the car. Even the purchase process was great. No back and forth conversation with the ?Sales Manager? while waiting hours. Kudos to this dealership and Ed! Thanks you!

Employees were very nice and worked with me to get a good deal.

The service manager explained all charges to us and the department took great care of our car.

Got great service. Very low pressure and comfortable. Chad Brooks was our salesman and he helped us find the perfect vehicle at a great price!

My experience at AutoNation was great. Chad and Joel were very helpful in getting me in my car. I am beyond satisfied with the service I received.

Even though I didn?t lease my Accord from AutoNation, everyone from the parts department to the Service Director (Jason Stevenson), made every effort to solve my warranty issue. Thank you - very much appreciated. You?ve earned my future business.

Nancy was extremely helpful! She was able to enter me into the system as well as get my car looked at and serviced ASAP. She was very personable and looked to keep me up to date as to what my car needed.

Used the WEB to determine the vehicle to look at. At the dealership, had the sales person find the vehicle so we could look it over and test drive. Started the process to purchase. All went well, and everything was explained to our satisfaction. All personnel involved were courteous and helpful.

Just bought my second new car from Autonation Honda in Parkside Drive in Knoxville. I also get my car serviced there. I would highly recommend Honda’s and this dealership. Thank you, Chad, for your patience and expertise.

Ed helped me with my car and gave me the 5 star service I’ve always hoped for in buying a car. I can’t say enough about how helpful he was. I’ll recommend him to everyone I know!

Just bought my 2nd car with Autonation Knoxville. David and Company treated me well and I’m a happy Type R owner. Thank you for the great customer service.

Excellent service. Financing involved a longer than desirable wait. I would have appreciated having another choice for my license plate frame other that pepto-bismal pink. Pink looks terrible with my burgundy car, but I did not have time at the dealer to have them change it out. I am going to have to incur additional expense to get a different frame . I would have appreciated the dealer telling me they were going to frame my license and offer me a different color.

Autonation Honda and Adam Foster made purchasing a new Honda so easy and enjoyable that I would be glad to refer anyone to them!

I purchased a new CR-V and found the process to be painless. Impressed with the trendiness of the sales and finance agents

I couldn't be happier with Our new Honda Ridgeline! Perhaps more importantly, though, was the incredible customer service I received. Salesman Josh Stoutt was the absolute best salesman with which I have ever worked. His manners, thoughtfulness, willingness to think outside the box, and his going the extra mile have made me a fan for life!

This was by far the best buying experience I have ever had in purchasing a new car. Jason Rasor, my salesman, went the extra mile in getting the exact car that I wanted.

I would like to thank Michael T, Ed, Joel and Carlos on helping me with purchasing my 2015 Hyundai Sonata! My experience with AutoNation was Great! Thank you for awesome customer service and kindness!

I am thrilled with my 2017 Honda Pilot. There was no pressure whatsoever from Michael Taylor, our sales representative. He was very patient and informative with the questions we asked and returned calls promptly. We had gone to other dealerships closer to our home but AutoNation Honda West Knoxville was the one we chose. When we find the need to purchase another vehicle we will definitely go to AutoNation Honda West Knoxville.

The salesman was super awesome! I bought a 2017 Honda Accord and this was my first time buying a new car (I always bought used cars before this). Jeff the salesman made the whole experience a joy. Even the endless sea of paper work wasn’t that bad. Everyone I dealt with helped and explained all of the papers signed. I definitely wouldn’t have got the car if it hadn’t been for the professional and honesty for Jeff. Need a new car, give these guys a chance. Remember to ask for Jeff. You can thank me later.

Had warning light while travelling from out of town. Called Monday morning and they set up an appointment for diagnostics. Nancy, the service rep was most helpful and responsive.

Worth the drive to Knoxville from Alabama, got the car she wanted at the right price from great folks.

Always helpful and get me right in when I call for an appointment. Friendly service people

It was super easy. I leased an Accord LX for my son. I had been to another dealership whom gave me a price that didn't seem to meet the promotion online. I went to the Autonation website and requested a quote. I was contacted immediately and 5 minutes later they called back with a price that was $40 less a month than the other dealer.

Took my Odyssey in for an 8am appointment and they got me right in. It was raining very hard & the whole service floor was being up-kept to be dry and clean. I had my 2 toddlers with me so we chose to go home instead of wait. The guy who drove us home was really friendly but didn’t talk too much which I really liked. We almost got in a wreck but he maneuvered out of it, saving the day. Me and the kids clapped for him from the back seat. 1 of my kids was sick and later that morning got severely worse and needed to go to the ER. My sister came to pick us up and on our way Joe Schrieder (sp?) called to update about the van. I asked if we could come pick it up later bc we were on our way to the ER. He was so nice to begin with but once I said that, he kind of acted like a Dad, “oh yes ma’am, you don’t worry about a thing. You just go handle that and we will take care of the car later.” My husband went to get the car after he got off work so I was never able to thank Joe in person for being so kind to us in a stressful time. I left him a voicemail the next day asking for his boss to know how impressed and grateful I was for his service and that he should get a Christmas bonus. Not sure if he will get that bonus but if my friends or I ever need a Honda repaired you better believe I’ll be sending the business to Joe at AutoNation. Ps. The Odyssey was fixed and I haven’t had any problems with it since. It was a recall type deal so it was free too.�

I worked with Don as my sales rep and Sam, the sales manager. Both were very professional and honest throughout my experience. I was a first time car buyer and they were patient to walk me through the process and explain all of the features of the vehicle. I am very happy with my purchase and would definitely recommend.

Overall Great Costumer service and the repair was completed in a timely manner.

Prompt service and they put up with my salty ass. Joe's the best!

It went well today regarding factory recall. Mike West did an excellent job.

Joe took great care of me and got my air back up and running in no time!

I was aware of Auto Nation's reputation for selling quality vehicles, and was acquainted to their sales staff from 2 prior purchases made by my husband. The buying process was smooth and surprisingly easy with no surprises - what a change from previous car buys!

Chad was great! It was a simple and enjoyable buying experience.

Scheduled for a lube and tire rotation. Added new tires and an alignment. However the 3 hours that it took to accomplish seemed excessive to me.

I enjoyed the experience I had at Autonation Honda on Parkside Dr. In Knoxville,Tennessee. I absolutely love ny new CRV. The salesman, Ken Kauffman, and all the management I dealt with were very knowledgeable and willing to make sure I was happy. I would drive further just to deal with this location.

The salesman, although he was new, was excellent. He was very patient with me and only pointed out cars that fit within my price range. His manager on the other hand was different. He never said "hello". The buying / contract signing process is extremely long. I suggest you find ways to shorten this process

(Update...let’s see if I get the refund that was promised and I can bump to 4 stars) I bought 2 cars in 2 years time. Spent over $40k. I purchased an oil change service plan for $200 and then got another vehicle there. It has taken an act of Congress to get that money back or get service transferred to the new car. I have now spent more than 8 hours total, 3 separate visits and multiple conversation to get reimbursed...And it still hasn’t happened. I am embarrassed for all the ineptness. Seriously, guys, what in the actual hell is the problem. It’s ridiculous to treat a repeat customer this way. Your system of refunding is so inefficient that it’s sad, it’s time somebody just owned this problem and fixed it. I am a customer and I am having to beg and walk you through your duty just to get some type of recourse. Also they wanted to charge me $50 even though I bought a new car there. I filled out that paperwork, they said they would send a refund in the mail and that was about a year ago. Still nothing, more phone calls, more visits and nothing. If they fix this situation to my satisfaction I will rebuke this review but so far it’s been a non-stop ride of mind numbing incompetence.

Our service advisor, Robin was great. She explained everything that would be done for the 15,000 service and that it would be done by 11 am and it was, very good service, Robin represents the dealer and is 100% customer satisfaction.

Incredibly fast service from very friendly people! Gives me peace of mind to have a Honda dealership service my 2006 Accord.

Great all around buying experience. Sales rep Ed Pernick was super friendly and informative. We love the HRV and the gas mileage we are getting.

I had an excellent experience working with Pete Reiher at Auto Nation Honda Knoxville TN. Pete was not pushy at all and flexible to test driving multiple vehicles and checking inventory for the right car for me.

Bought a 2017 Honda Pilot one week ago. Love this vehicle. Have never been treated so good when buying a car. Ken Kauffman and the staff at Auto Nation were great and would recommend them to anyone looking for new ride. Great experience.

Nice salespeople and location. The finance piece took a little long because they were backed up but other than that good.

He was excellent!! Helped me quickly and was so nice!!

This place never fails to disappoint me. Every time I come I'm greeted by some parts employee who thinks they know everything in the world. I asked them to look up a part number ( I literally gave him the whole number) he failed and said that wasn't a good number and didn't bring anything up. I told him what it was I was looking for (caliper rebuild kit) he still couldn't find it and was starting to get an attitude. Frustrated, I decided to google the number myself, low and behold within 20 seconds I found about 50 honda pages with the OEM kit I was looking for. Oh and it's only sold and produced by HONDA. PLEASE BUY AN ACURA IF YOU LIVE IN KNOXVILLE THEYRE CUSTOMER SERVICE AND EMPLOYEES ARE 10000000000 times better every single time.

We were extremely pleased with our total experience especially how helpful the salesman was.

In and out service, usually dealerships are busy on Friday.

We went yesterday to trade in my car for a new Honda. I have a 2014 Nissan Altima. The salesman was very friendly, didn't seem to mind me dragging him all over the lot. When it came time to make a deal, we were told our car is worthless bc it had airbags that had been deployed. Repaired, but still had deployed. We didn't realize this made a car worthless. They would not take the car as trade, but that's their policy bc they can't get a good value from it. Just a heads up for anyone who has had this happen to a car. Apparently, they are not the only dealership who has this, understandable, policy.

Of major importance to me was the fact that the salesman who first met me LISTENED to what I wanted to look for. No trying to sell me something much higher than I wanted or could not afford. Second, the two vehicles I was interested in were spectacularly well maintained and incredibly clean, and offered at a fairly reasonable price.

Great car and great sales service. This was one of the easiest car buying experiences I've had.

We recently had the opportunity to work with Michael Taylor at Autonation Honda West Knoxville and couldn’t be happier with our experience. My husband found a vehicle listed on their website that he was interested in. Keep in mind we live 6.5 hours from Knoxville. Michael was great, personally taking additional pics and texting them to us. Knowing we were coming from a distance, Michael did all that he could to prepare paperwork ahead of time so our wait was minimal and we could get back in the road had we decided to buy the vehicle, which we did. Even after the sale my husband had questions about products that had been used in the vehicle and Michael again stepped in to find out the answers to our questions, going over and above what was required. David in finance was so helpful as well, very patient. We would definitely recommend Michael to anyone who is looking for a trustworthy salesman.

We had an excellent purchase experience with our 2017 Honda Pilot. Our salesperson was Austin Smith who was great to work with. He was very courteous, knowledgeable, and made us feel at ease.

Every person at the dealership go beyond their job duties. Great support!!

The personnel were extremely helpful in my search and eventual purchase of a new Honda.

There was a problem with the radio at the time of sale and they took care of it. Very good friendly people to deal with. My 08 Denali is a very nice vehicle, very happy with it.

Excellent work for 30,000 mile maintenance service.

I return to Honda Autonation in Knoxville for simple oil change because knowledgable mechanics will do the right job plus check everything else during the process. I'm confident my car will have been thoroughly checked out. I've brought three different Hondas to Service Manager Mike West and he's made sure the proper work has always been done. If I have coupons, they are always honored. I've never had a breakdown.

Excellent. You were honest and speedy with the routine maintenance.

My dealer Carlos was awesome. He was straight forward and gave me all the information that I requested in a timely and detailed fashion, couldn't have asked for a better salesman.

The buying experience from the test drive to the purchase and out the door was a wonderful experience. Everyone is extremely friendly, patient, and explained every little detail of the car and the financing. Excellent Sales and Finance Staff. I cant say enough about them. They make you feel welcome as soon as you pull on the lot. It doesn't stop there, they care about you after the sale too. A great dealership with the best staff.

I took my husband's truck in for a recall and they were very thorough and efficient. They are helpful and accommodating.

Amazing! Go see Jason Henderson! Three brothers here in a row bought Hondas from this guy this year! Best experience buying a car ever!

Good service. Our salesman Don was very courteous, honest and helpful. He delivered our car right to our door. Love the Honda sport Fit that I purchased.

I always have my CRV serviced at Auto Nation and am pleased with the customer service Robert Epps provides along with the great service to my vehicle.

They always go above & beyond! My car had a part that was recalled & not in stock. They put me in a rental car, free of charge, to ensure my safety until it was fixed.

WOW! We purchased our Odyssey I. 2015 with no issues. In September of 2017, we went in for an oil change, coolant, a recall and a software update. We had Joseph Schober (HIGHLY recommend). He was personable, knowledgeable and made us feel comfortable. We will definitely be back to purchase our next Honda in the future.

Great Service for my CRV!!! I would highly recommend AutoNation to anyone.

Best experience I've ever had buying a car. Service also is excellent. Good people both in sales and service, great help with financing and finalizing paperwork. Vehicle was delivered in perfect condition. All feature were carefully explained.

I will never ever go back to this dealership again. We had a salesman that was extremely rude to us.

This is my second car from AutoNation Honda West Knoxville, and I don't plan on ever getting a car from anywhere else! Jeff Smith is a fantastic salesman. His knowledge and honesty is something that's definitely need when looking for the perfect car. I'll always highly recommend this dealership!

This is my second car from AutoNation Honda West Knoxville, and I don't plan on ever getting a car from anywhere else! Jeff Smith is a fantastic salesman. His knowledge and honesty is something that's definitely need when looking for the perfect car. I'll always highly recommend this dealership!

This was the best experience I've ever had in buying a car! Everyone at AutoNation Honda at Parkside Drive was VERY nice and helpful. I never felt pressured, they didn't try to sell or push anything on me that I was not interested in. They gave me my space to try and figure out what and how I wanted to handle my purchase, they willingly helped make the adjustments I asked for and never made me feel uncomfortable, not once! I was so shocked with how professional, courteous, kind, informative and pleasant the entire experience was! I had been to several dealership over a three week period, they all made me feel pressured and uncomfortable, but not this dealership! When I finally made my decision that the 2017 CR-V is what I really wanted to purchase, they were none other but AMAZING! If you are in the market for a new car, go see AutoNation Honda and ask for Chad! You will be so glad you did! :-)

The Service rep Nancy was very courteous and friendly during my visit. She was very aware of the customers needs and made sure it was done to my satisfaction.

I recently had my Honda CRV serviced @ Auto Nation in West Knoxville. I was greeted by a kind representative, Nancy VanderSyde. I answered a few questions & my car was serviced in a timely manner. A recommendation was discussed & was taken care of quickly. I trust the people of AutoNation West Knoxville. Thank you!! S. Pruitt

The guys at AutoNation were so helpful when my Honda Odyssey lost a part midway through our drive from Canada to Louisiana. They changed the part faster than it took me to re-install my car seats. Their willingness to help me at the last minute before a two-day holiday meant that we could get home when we had planned instead of 4 days late. Thank you to Joe S and his team!

Routine service on my 2005 Pilot. They found some things that needed repair, and the repair was done in a timely manner at a reasonable price.

Mr. Glenn Quaint treated me fairly throughout the buying process. He presented information clearly and didn't try to pressure me or hide anything.

I bought my used 2015 Accord elsewhere but it had originally been sold by AutoNation and serviced by them so I returned there for servicing and was extremely impressed with the convenience and courtesy shown by my service rep., Joe.

Appreciate the professional assistance of Robert Epps. He honestly explained to me in details what need to be done with my car as far as maintenance is concerned. Some dealers would simply take advantage of doing unnecessary things just to make a buck but he told me that there is no major concern till my next service. Thank you.

Excellent service by the dealerships service department

Mac Sadeq and Adam Foster treated me with a lot of respect. Mac was very careful to make sure I knew about all the new features of the car.

Staff was friendly and well organized. They let me know an accurate time frame of repairs so that I can plan my day without disruption.

Everyone was helpful and professional. The work was done well.

Very professional and trustworthy staff. I would highly recommended they to prospective customers and my friends.

It was OK service. I'll use their service department and i have no qualms with it. But having just bought a new Ridgeline from another dealer and experiencing how a customer really should be treated during a sale, I would never buy another vehicle from AutoNation.

No pressure sales, you are presented with the options and make the decision. Customer sales and support demonstrated throughout the purchase process. Financing options presented clearly and the dealership helped reduce my credit payment terms due to their network of financial partners. Overall pleasant and satisfactory experience.

I told them my price range, what i was looking for in a car, and what my credit score was and they had me driving my new 2017 Civic off of the lot in barely over an hour! I will most definitely do business with them again. Best car buying experience ever!

Purchased tires and had installed. Price was great. Arrived for appt and was promptly assisted. Service Advisor was super nice, courteous, made me feel like he really cared about my auto needs and satisfaction. Work was completed in time est given, and my car was parked out front. I was escorted to it and sent off warmly with encouragement to please call if I needed anything further. Overall a great experience. Will definitely return.

The service department rep was very helpful and kept me informed of things as they were going.

Great organization and people to do business with.

I like their service on time & the gentle man who worked their took good care of my car & I like the shuttle service. It was on time. I appreciated

Everything was great from check in to check out. Joe was excellent.

I showed up 10 minutes early to my 8:15 AM appointment and was told that the wait time for an oil change was 45 minutes to an hour. After waiting an hour and a half I checked on my car only to find that they had not even started on it. I asked for my car so that I could take it elsewhere and I didn't even get an apology for their poor showing. The service manager that brought it to me explained that they are telling customers it's a 2 1/2 hour wait? If they would've told me that on the front end I would not have wasted my time. It's obvious this dealership over books their appointment times at the detriment of their customers. If you have half the day to wait then this might be the place to go if not I would recommend going somewhere else that can execute an oil change within 30 minutes or less...

We greatly appreciate the insert of our vehicle for emergency repair after our car broke down on the interstate with a blown spark plug. The repair was excellent, allowing us back on the highway to reach our destination as planned. The customer service kept us informed of the status of repair and enable our getting comfortable during the downtime due to the repairs. One could not be blessed any better with help provided by this dealer during an emergency.

My van was in and out. They did a great job and the customer service was very friendly. I will definitely go back.

From star to finish, the service members and Autonation treated us with kindness and respect.

Overall good experience. Buying a new car is always stressful but the low starting price made it a quick process. Josh our salesman was very helpful and knowledgeable.

Never met a nicer group of folks. Special Thanks to Mike in service Dept super super nice and accommodating

Treated like Royalty!! Car was tested and service performed on what was needed, not just the codes that showed up on the screen. We feel we got really good quality service for the price we paid.

Our service writer was very courteous, knowledgeable, and efficient.

My biggest issue in the process is simply how long it takes. For the most part, I knew exactly what I wanted. From that point, it took way too many hours to get through the "Finance" portion and finalizing an agreed upon price. I was paying cash, so there was no credit issue involved. In addition to the lengthy amount of time it took to get to a price (mostly spent waiting at the desk by myself while my sales rep was waiting in the finance office), there is an additional sales pitch upon picking up the car. These additional sales tactics just stink of a used car dealership and should be beneath Honda and AutoNation. Take care of this stuff on the front end!! A buyer should simply be able to come pick up his car once it is ready and not have to haggle or think about pricing again. Have them just be excited that they are getting a new car and not how they had to waste even more time getting presented with additional protection warranties, etc.