
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Honda West Knoxville
5
Brandon in Service is a great help, makes the process easy and painless, communicates well and cares for the customer while keeping his promises. His recommendations make sense and he understands cars. We chatted for a few minutes and his commitment to the company and obvious pride in his job are refreshing. Way to go, AutoNation - keep Brandon happy! Also had a great result with Joe the other day - super service and a lot of nice amenities if you have to wait on your car including fresh coffee and snacks. Brad did a great job this last time with good communication and quick turnaround.
Kevin Truan
Jun 25, 2022
5
My husband and and I had a really great experience at AutoNation Honda this past weekend. Austin made experience so easy. I also really appreciated that they gave my husband and I time to think and talk on our own without having the typical pushy sales experience. I love my 4runner!
jennifer scott
Jun 24, 2022
1
Had to tow my Honda Element to this service, only thing they did was an oil change ($87), n vehicle overheated all way home with no explanation (was not overheating when towed there)...rude as well when questioned
Sherian Crowe
Jun 24, 2022
5
I am ecstatically happy with the way I was treated at AutoNation Honda West Knoxville. I got a really fantastic price on what is basically my dream car. My credit rating is not at all the greatest, but Brock Jackson went out of his way to help me finance. In fact the experience with him and Monique was so above and beyond that I literally wept pleasantly stunned, happy tears at one point. This has been my best experience EVER at a car dealership and I am very fortunate to have found them. As such ==> It's my pleasure to give y'all a 5-star rating. Very grateful for your help and for going the extra mile to make me a satisfied customer. Thank you! Jacquii.
Jacquii Cooke
Jun 24, 2022
5
Excellent, fair-priced and customer-oriented service department. William Klimek was friendly and courteous to my family and me. I would recommend them if your Honda needs servicing. Update: 6/24/22 Had to bring my 2019 Insight in for repairs AGAIN! The service department (Danny Lee in particular) was excellent, polite and professional. My complaints stem to the fact I have had to bring a three year old car back in for a failing AC. As such, I’d give Honda USA a 1 out of 5 for responding to the AC issues associated with this model.
Buddy Ru
Jun 24, 2022
5
I am ecstatically happy with the way I was treated at AutoNation Honda West Knoxville. I got a really fantastic price on what is basically my dream car. My credit rating is not at all the greatest, but Brock Jackson went out of his way to help me finance. In fact the experience with him and Monique was so above and beyond that I literally wept pleasantly stunned, happy tears at one point. This has been my best experience EVER at a car dealership and I am very fortunate to have found them. As such ==> It's my pleasure to give y'all a 5-star rating. Very grateful for your help and for going the extra mile to make me a satisfied customer. Thank you! Jacquii.
Jacquii Cooke
Jun 24, 2022
5
Excellent service and friendly service personnel
Tykey Truett
Jun 23, 2022
5
Love the Honda and West Knox! Bought my CRV from them in 2020 and have gotten service done there ever since - amazing staff and work!
Ciara Gazaway
Jun 23, 2022
5
The service team was great! I was in and out in less time than quoted. I love my Pilot and AutoNation!
Patricia Chadwick
Jun 22, 2022
3
First oil change since we bought a new Honda CRV. Not quite as fast as we expected but overall a good experience.
Julie Matthews
Jun 21, 2022
5
The tire prices on Bridgestone ( original ) tires were cheaper than others. Brad was very helpful and went beyond staying in touch with me during the work process.
Wendell Keeling
Jun 19, 2022
5
Great service. I came in, dropped the keys and waited at their facility. Their lobby is pretty nice and comfortable. I was able to get some work done while waiting on my car being serviced.
OUMAR SACKO
Jun 19, 2022
5
Joe Scott & Tall Guy all did fantastic. We appreciate the service they did on our 2011 Pilot. Im am disgusted though that Honda has to support sexual issues… like how and why does that have anything to do with automobiles. What happened to human decency!!!
Patti Smith
Jun 19, 2022
5
Michael was responsive and cordial. He made the sale of my Velar super easy and stress-free.
Ryan Aston
Jun 17, 2022
5
The sales team at AutoNation Honda West Knoxville was very helpful, courteous, professional, and patient. After extensively researching various models, we had decided to purchase a new Hybrid CR-V or a competing brand/model to replace a vehicle lost in an accident. The automobile market in Spring 2022 was very seller-friendly, with many dealerships adding significant mark-ups over MSRP (sticker price) without adding any value. AutoNation took a very different approach than the competing brand and different from some other Honda dealerships. The sales team worked with us to identify the exact model, trim, and color that we wanted. They remained in contact with us while waiting for delivery. At delivery, the team spent several hours with us explaining the new technologies and features. This purchase represents my 8th Honda purchase. I have been very pleased with Honda and with the AutoNation dealerships in several locations. AutoNation Honda West Knoxville exceeded my expectations. Highly recommended!
Jim Ward, Jr.
Jun 17, 2022
5
The sales team at AutoNation Honda West Knoxville was very helpful, courteous, professional, and patient. After extensively researching various models, we had decided to purchase a new Hybrid CR-V or a competing brand/model to replace a vehicle lost in an accident. The automobile market in Spring 2022 was very seller-friendly, with many dealerships adding significant mark-ups over MSRP (sticker price) without adding any value. AutoNation took a very different approach than the competing dealerships. The sales team worked with us to identify the exact model, trim, and color that we wanted. They remained in contact with us while waiting for delivery. At delivery, the team spent several hours with us explaining the new technologies and features. This purchase represents my 8th Honda purchase. I have been very pleased with Honda and with the AutoNation dealerships in several locations. AutoNation Honda West Knoxville exceeded my expectations. Highly recommended!
Jim Ward
Jun 17, 2022
5
Christian and Eric did a very good job, Brett
Brett Ward
Jun 17, 2022
5
Love our new Expedition! Brandon and the entire AutoNation team were awesome and helped us with every question we had!
Holden Lane
Jun 16, 2022
5
Had transmission issues with previous vehicle (mercury sable), stopped by to look at accords and civics. Mike Taylor let me test drive one of each and walked me through the features. Drove away in a '17 civic. 2022 edit: Still have my civic, still drop in for routine maintenance, still amazing service. Danny Lee and the rest always do what needs to be done.
Bastille Apollyon
Jun 16, 2022
5
Service team was fantastic! Managed to get a dame day oil change. Christian was polite and helpful kept me updated throughout the process.
Renee Van-Derpoel
Jun 15, 2022
5
I had a good experience purchasing a 22' Ridgeline at AutoNation Honda. David Kraning was an excellent salesman and would recommend him to anyone looking to purchase a new/used vehicle there. Overall, I'm satisfied with my purchase and will be a repeat customer in the future.
Nicholas Martin
Jun 15, 2022
4
my appointment was on time the consultant was very affable, explained everything i needed to know. unfortunately it took 2 hours for the oil change and alignment. seems a little too long
Larissa Zilitinkevitch
Jun 15, 2022
5
I used to work with Mike for years but I have a new person that I work with. It is Joe. He is excellent just like Mike (who retired recently). AutoNation Honda is #1 in maintenance and service!
Edward Lumsdaine
Jun 15, 2022
5
I called AutoNation about an SUV I saw on Cargurus. They answered right away and I was able to set a test drive for the next day with Cody. I arrived the next day and someone approached me right away. Everyone was so polite, especially Cody. He didn't pressure me into getting any upsales I didn't need or want. I drove away feeling confident in my new SUV. Thank you Cody!
Cheryl Suggs
Jun 15, 2022
5
Originally bought my 21’ Honda Accord Sport at a different location. Had it serviced at the location I bought it from. It feel like the service team or associates we very helpful. Needless to say I took my accord to Autonation and from the time I drove in and got checked in instantly. I knew I had made the better choice. I worked with Daniel Lee and he has been great. Super thankful for what he has done for us.
Breana Wall
Jun 15, 2022
5
Had an issue with the online price estimator vs. what was offered in person at the dealership, but it was explained by the GM. Thanks for the response!
Ben Atherton
Jun 15, 2022
5
Originally bought my 21’ Honda Accord Sport at a different location. Had it serviced at the location I bought it from. It felt like the service team or associates weren’t very helpful. Needless to say I took my accord to Autonation and from the time I drove in and got checked in. I knew I had made the better choice. I worked with Daniel Lee and he has been great. Super thankful for what he has done for us.
Breana Wall
Jun 15, 2022
5
It was a great experience. The AKA tall guy was good in communicating and it was very nice working with him.
Bird Ann
Jun 15, 2022
5
Quick and outstanding service! Feel very comfortable taking my car here!
Blake McClellan729729
Jun 14, 2022
5
Joe Schober is the Best... Thank you Joe for all the hard work you do for my family to make sure our Honda Pilot is in the Best Condition it can be to keep my Family Safe. We will Always do business with Joe Schober for His Excellent Service With A SMILE.
DAN SHERWOOD (Business Owner)
Jun 13, 2022
1
I had my car serviced a month ago and everything checked out good, took a trip to Florida 3 weeks later. Before I could make the trip back I had to buy 3 new tires due to steel showing in the center of the tires (over inflation). My new car was unsafe to take the trip and nothing has been done about it!
Tracy Rickett Maples
Jun 12, 2022
5
Quick easy schedule appointment. Was in and out within an hour of appointment and made sure all my questions were answered and paperwork signed and we were out of there happy!
Lisa Reagan Freeman
Jun 10, 2022
5
My service was excellent!! Junior was nice & polite. He answered all my questions. I would recommend him to everyone.
Ann Smith
Jun 10, 2022
3
Honest people, easy experience.
Papa Bear
Jun 8, 2022
5
Great service, great price, excited to use Autonation Honda for all my services!
Matthew Wegman
Jun 8, 2022
5
In express service, your paperwork and payment are done at only one place. You do not even have to go to the payment office. They can drop you to home and pick you up if your house is within 10 miles, so you do not have to wait. Great experience!
Kadir Cs
Jun 8, 2022
5
We starting having transmission issues with our 2020 Pilot. Brad in the service department was very knowledgeable and helpful. Our vehicle issues were addressed and repaired in one day. We have purchased and leased several vehicles from Auto Nation and transactions have always been excellent.
John Hines
Jun 8, 2022
5
Always take my car here for getting service done. Service rep Brian was great to work with:. My Pilot is going on 225,000 miles and they keep it running great.
Carey Warner
Jun 8, 2022
5
One of the most pleasant car buying experiences that I have had. Will definitely go back for any of my future purchases. Be sure to ask for Brian Jackson Patrick! He was the best!
Tina Wiffen
Jun 7, 2022
5
Brad Skinner was great! I was happy with the service : )
SangMi Kim
Jun 7, 2022
5
I bought my CRV here several years ago and I also have it serviced here. Everyone here is extremely nice and very welcoming. Offering drinks and smiling at my crazy loud kids. They have a kid area where the can watch TV, play with toys or just to separate them from running around the dealership. Vending machines if you or your kids need a little snack and coffee! Plenty of coffee, lol. From looking at vehicles to servicing them, I would highly recommend.
Melissa Horne
Jun 7, 2022
5
Great service, location, nice dealership, Brad Skinner, my service advisor, was knowledgeable, friendly, and willing to make my time there very enjoyable!
Jeffrey Sweeney
Jun 6, 2022
5
Brock was great and very professional.
donna whitehead
Jun 4, 2022
1
I made an oil change appointment two weeks in advance for 10am. Dropped my car off at 9:15 and chose to wait in the lobby after a service advisor told me it would be an hour and a half. After 3 hours of waiting I go back there and they haven’t even begun working on my car because they’re waiting on my oil filter. Was it that hard for them to walk into the lobby and explain that to me hours ago?? I grabbed my car and left. I’ll go to Jiffy Lube, pay $40 and be done in 30 minutes instead of wasting 3 hours of my weekend and a gallon of gas each way.
Jason Doyle
Jun 4, 2022
5
The purchase is smooth. The people that helped me were professional.
Xiaowei Su
Jun 4, 2022
5
Service visit was thorough and reasonably fast considering all that was scheduled. Clear communication throughout the visit. I recommend them.
Jim Comish
Jun 4, 2022
5
These people strive each and every time to take care of their customers. I would not hesitate to recommend them for all car needs. Thanks again.
Tim
Jun 4, 2022
5
I had a great experience at autonation honda Knoxville. Justin Cole was awesome even though I knew what I wanted before walking in the door, he was willing to show me any cars I wanted to see and test drive. I appreciated the knowledge of all the vehicles even though I was buying a subaru not a honda. It was nice to walk in with no pressure to buy and to walk out with a new car stress free. Also they took care of everything because I was purchasing a car out of state.
Melissa Miller
Jun 3, 2022
5
I have purchased 3 new hondas from this dealership. I have delat with Sean Bradkes he has allways been honest & fair with me. Good Guy. this time it was Brandon VEACH he is as easy to deal with . My experiance with Brandon was great it is easy to talk & deal with him. I would buy from him in the future. This is a good dealership.
M. Lynn Gorman
Jun 3, 2022
3
Need to be quicker. With an appointment still took over an hour for an oil change. Hard when you have to run over on lunch break or other things.
Jason stinnett
Jun 3, 2022
5
Great prices on all Honda cars and suv,'s
Don Schreyer
Jun 3, 2022
5
Ken was the man. He helped me from start to finish. Very knowledgeable, very friendly, and never pushy. If you’re in the market for a new vehicle, Ken and the finance team at Honda Autonation in Knoxville will you get in the best ride for the best price.
Jon Sachse
Jun 2, 2022
5
We bought out Honda Odyssey in September of 2020 and have used AutoMation for serving and maintenance since then. Danny was our agent this time and he was amazing! Not pushy and for me in and out for my oil change, tire rotation, and alignment in record time. We will definitely continue using the dealership for our maintenance and repairs.
Bre Bingham
Jun 2, 2022
5
I was really impressed with this place; Very professional and quick. Our sales person Brain McCullough was very knowledgeable and couldn’t of been more helpful. I recommend Auto Nation West Knoxville to anyone looking for a new or used vehicle.
Anthony Reggio
Jun 2, 2022
5
AutoNation Honda delivered the work they promised in the time frame they promised... AT A LOWER PRICE THAN THEY QUOTED! Upon inspection they discovered that some of the services they were intending to do were not actually needed. This is kind of honesty is rare in the auto industry. I give them my highest recommendation!!
Mark Smith
Jun 1, 2022
5
The dealership is knowledgeable and very communicative. They don't pressure you into additional services and have coupons available on their website that come in handy. I like having the direct number to representatives that you've worked with in the past so you know you'll be taken care of each time.
pekkle101
May 31, 2022
2
Always had great experience with the service department, not sure what has happened recently!
Tracy Maples
May 31, 2022
5
They were so sweet and helped me through the hole process, unlike other dealerships they’re straightforward and do the best they can to find what works best for you:)
Veggie Boy
May 27, 2022
5
A wonderful experience. The car salesman was knowledgeable.
Sandra Brokaw
May 27, 2022
5
Ed P did a great job communicating and working with us.
Gordon Medd
May 27, 2022
1
Found missing part before I bought a vehicle. Sales manager agreed to resolve 🤝, then sold it out from underneath me. Brandon the sales staff was nice, his boss, a jerk.
David Pappas
May 27, 2022
5
Brad Skinner was great. Personable and took great car of my car.
Joseph Lavalle-Rivera
May 26, 2022
5
Brad Skinner was great. Personable and took great car of my car.
Jose Lavalle-Rivera
May 26, 2022
5
What an Incredible experience! Much different than the other dealerships. So grateful for the team that helped us find exactly what we were looking for!
Meagan Thomasson
May 25, 2022
5
I was very excited to find exactly what I was looking for, especially during a time when car buying has become “slim pickings”! Everyone was very courteous and professional. I’m very happy with my new truck!
Amy Hulen
May 25, 2022
5
We just purchased a 2022 Accord Hybrid Touring from AutoNation Honda. This is our third Honda that we purchased from Austin at AutoNation. They have always treated us with courtesy and professionalism.
Rod Pierce
May 25, 2022
5
This was by far the best and fastest experience I ever had at a dealership. Everyone was so kind, made me feel like I was at home! And I got the best deal on my vehicle! Thanks again guys
Jessyca Graham
May 25, 2022
1
I left a 5 star review 4 years back and now they don't worth 1 star. Their service department is horrible. Too long of wait even with appointment. Never returns call either
sunil patel
May 23, 2022
2
To be honest - a less than acceptable service experience. Waited 20 min to reach service area then waited another 10 min for service advisor to finish with 2 other "clients". finally told by another service advisor to "wait inside". Truck was there for a RECALL. (I was also going to get an oil change, but after the wait, cancelled it). After 15 min, the truck was returned. My last visit to theis dealership - truck out of warranty and I will find another operation to service it.
Michael Hollander
May 23, 2022
3
Took my Honda in for a safety recall and the service shop did the necessary repairs. I scheduled an appointment ahead of time and ended up waiting for about 2 hours, I was told it was a lengthy repair. The service staff offered me a ride but their shuttle service never came.
Dario Gonzalez
May 23, 2022
5
Addendum I’ve had some issues lately with my accord but Charlie my service guy has been wonderful to listen and help me fix them. His customer service skill is impeccable. The service department does a good job. AutoNation Honda west side on park side drive is the best. Stephanie was my sales person. She was very friendly and knowledgeable about the vehicles. I love my 2021 Accord.
Dara Miller Price
May 23, 2022
5
Honda of West Knoxville is professional, courteous and quick. I won’t take my HRV anywhere else..
Michelle Rozas
May 23, 2022
1
Parts department needs help ! order a axle shaft that was to be deliver over night, the next day about 12 O`clock I called them to see where the axle was going be there to me , they failed to call me and tell me that it was put on back order!!! if I would not called them I would not had been told that they did not have it.
James Brown
May 20, 2022
5
Terrific experience. I needed a car ASAP, and they found me one immediately. I went out there expecting to just be looking, but everything worked out so perfectly, that I left with the car of my choice. I really appreciate Brock and Walter for working so diligent for me to make sure I left happy!
kenton page
May 19, 2022
5
Amazing service! Took care of everything I needed!
Leah Alfter
May 19, 2022
5
I have been a service customer of Joe Schober for years. He does an outstanding job of taking care of me and my Accord. His customer service is excellent. I wouldn’t take my car anywhere else because of him.
Brent Scroggins
May 19, 2022
5
My Service adviser Danny, was on the ball. Got me in and out on time as promised. Even changed my home address on my account. Great customer service
danny Vealey
May 18, 2022
5
The buying a New Car experience was very positive. The AutoNation Honda in Knoxville treated us very fairly . We would buy another New Car from this dealership. The only issue I noted is there is No Navigation Manual that the Operation ‘s manual tells you to look at. It may be on the Internet, but if you cannot connect to the Internet then you could have problems. I suggest you (Honda Motor Company) supply a hard copy of the Navigation manual with each New Car. Sold. Brian McCulloch was very helpful in getting our New Odyssey setup and ready for us to drive home Sincerely Vance and Sarah Harmon
Vance Harmon
May 18, 2022
1
I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.
Hannah Whitehead
May 18, 2022
1
My son and his wife bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My son got to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time they test drive it. Four hours later they test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When He started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. My daughter in law looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total they ended up driving the car home sold to them still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to them at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under their name. The sales manager Mac at auto nation was the only one who had empathy and They could tell wanted to make things right today, he is working on getting a second key fob to them but They don’t see themselves purchasing a vehicle from this dealership ever again.
Twiggy Kim
May 18, 2022
5
I am going on a trip and wanted to have my Honda checked out before I go. Joseph Schober was my advisor and made sure that all was well with my car - and since there were no issues, there was no charge - can you believe that? :-) I was pleasantly surprised and now have peace of mind as I start on my trip. THANK YOU, Joe! The folks at AutoNation Honda are ALWAYS courteous and professional and take the best care of their customers and vehicles. I absolutely recommend them.
Lisa Breedlove
May 18, 2022
5
AutoNation Honda has serviced my certified used Civic since I purchased it from them 3 years ago. It has had 2 different issues with its AC, but they have been responsible in making each repair under warranty. They always give timely notice when routine items are becoming due. Waiting area is clean and quiet and they offer local ride service.
Andrew Nippa
May 18, 2022
2
I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.
Hwhite
May 18, 2022
1
I bought a car that was in this dealerships possession for 10 days, the 9th day had a dealer sheet emailed to me with my trade in appraised. My husband gets to the dealership at opening time to get things rolling, the car was not detailed which we knew but was told it would be detailed by time we test drive it. Four hours later we test drive and it’s got mold in the door frames, gas cap, trash in the car including Wendy’s fast food bags. When I started the car it had a “remote start system failure” message, J. Smith said it’s probably the battery in the fob but didn’t replace it. I looked it up and saw where this particular model had a known issue but never open recall for the start switch going out yet it was never looked into more. After 6 hours total we ended up driving the car home sold to us still not clean and still with failure message on the dash. Next day service emission light comes on. Was never given a second key fob which is required with CPO purchases. It is now at another honda dealership being fully serviced. All the paperwork was not given to us at the time of the sale either so that prevented Airport Honda from seeing the CPO warranty in effect under my name. The sales manager Mac at auto nation was the only one who had empathy and I could tell wanted to make things right today, he is working on getting a second key fob to me but I don’t see myself purchasing a vehicle from this dealership ever again.
Hwhite
May 18, 2022
1
I submitted a request to have my vehicle appraised through Autonation. We agreed to a price and Sean started helping me. I expressed a concern I hard through email due to my registration, he said it would be fine and to go ahead and bring it on down. I live in Murfreesboro, so I had to drive two cars, 2 1/2 hours to drop off the vehicle and do the paperwork. After sitting there for 2+ hours. I was informed that I could not in fact sell them the vehicle due to the issue I had with the registration that I asked about before. I wasted an entire Saturday, drove two cars 300+ miles, and Sean can't even email me an apology. No one at the dealership had any sympathy for the situation I was put in.
Sammy Wehmeyer
May 17, 2022
5
Friendly and fast service
Matthew Eddy
May 17, 2022
5
Got my Ridgeline there early and took it to be serviced for a recall appointment immediately and it was finished in a timely manner. Brad Skinner was well mannered and professional. Thank you for the service that was provided
Alan M Eddy
May 17, 2022
5
Have a 1994 Honda Del sol which I have always serviced at Honda Nation on parkside drive . Always excellent service for 27 years.
Roger Malone
May 16, 2022
5
The whole process was fast, efficient, and I felt like everyone was working for my best interest! 10/10 would recommend buying a car from AutoNation Honda!
Allie Barnett
May 16, 2022
5
Took my Pilot in for a scheduled service. I was told that the total time I would be there would be over 2 hours. It was done in an hour and a half. I was very pleased with the service department.
Christy Bruchey
May 14, 2022
5
Their service department is awesome and Danny Lee did an excellent job helping me get my vehicle serviced!
Kim Phillips Ponder
May 13, 2022
5
My air wasn’t working, blowing hot. They got me in quick and addressed my issues well. Great service
Brent Stafford
May 13, 2022
5
Couldn’t have been easier to buy the van I had been wanting for years! The staff made it really easy. Thank you!
Madisyn Knepfle
May 12, 2022
5
The engine oil and regular checks are good, but they take too long and have never been given a coupon.
손준영
May 11, 2022
5
Savannah was very helpful, friendly, and professional. She made the purchase very easy.
Tech Time
May 11, 2022
5
Dropped my van off for early on a Saturday morning for an oil change, tire rotation, 90K mile service, and timing belt service. I was told it would be end of the business day before it would be completed; however, I was pleasantly surprised when they called me after only 4 hours. Compare this time frame to the over 2 hours I waited at Rusty Wallace Honda for just a mere oil change. I will now only service my car at AutoNation. Kudos to their service department!
Megan N
May 11, 2022
5
Work was performed exactly on time. I did appreciate that.
Charlotte Perez
May 10, 2022
5
I couldnt find the spare key but im still looking. Will send when i find it. This is a great company and gave me what i wanted for my Buick. I would do business again.
Libby Lusk
May 9, 2022
5
Easy to schedule an appointment. Service employees were very pleasant and helpful
Anne Swanson
May 9, 2022
5
Our salesman was very friendly, helpful and informative. We never felt pressured to buy the Honda Accord. Thank you Austin Smith! Also, when our Honda needed general maintenance, the service dept was very knowledgeable, accommodating, and courteous. We appreciated how they kept us informed on the progress. And, the service price was very reasonable.
Denise McNeil
May 9, 2022
3
Solid buying experience. Not at all recommended for timely servicing. Overheard from a technician: "Because of online scheduling we can't really keep track" of appointment volume. If time is a factor, consider other service options. But again, fantastic actual purchasing experience.
Calteru Taalo
May 6, 2022
5
Dropped my 2020 Civic Sport off with my Service Advisor Brad Skinner to get the A/C checked, oil change and tire rotation. My appointment was at 11:30 . I arrived a few minutes early and was greeted promptly. Brad was awesome! He kept me informed about what was happening with my car and provided excellent customer service. I thought my car would be there all day but they replaced the A/C condenser (no small job) and performed the other routine maintenance in three hours. Pretty amazing work if you ask me!
Marsha Christman
May 5, 2022
5
I was in for a hood latch recall on my passport, service tech was nice and very informative. I was in and out in less time than was told which was awesome! I had another concern about my car that he helped me with and will get resolved in the next week. I'm definitely a customer for as long as I have my Honda.
Aaron Heckman
May 5, 2022
3
I went here years ago when I owned a Honda. There was a recall for the seatbelt. They loaned a car to me. Well six years later I am continually getting recall notices in the mail. I have called the store to notify them I no longer own the vehicle and that I want to stop wasting paper so please stop sending these recall notices. the gentleman I spoke to in service was very rude about the situation. Said there was “nothing that they could do”…even though their contact information is listed on this letter I keep receiving. There’s no other information than the local Honda dealer to get a hold of. If you go there to have anything done expect a lifetime of mail from them. Because there’s “nothing they can do about it”
A P
May 5, 2022
5
From sales to service AutoNation is our only place we will buy and or Service our Honda‘s. Joe Schuber and the Autonation Honda Service staff are amazing. Had service on my Honda accord that I’ve had for six years and only service at your dealership and Joe and his team always go above and beyond my expectations for Service. Thank you again AutoNation Honda and Joe Schober.
Jeff Heckel
May 5, 2022
5
Danny Lee has been my service advisor this year and he's the best! His enthusiasm is contagious. He obviously enjoys his job. He knows his business and he is very helpful when decisions need to be made. I appreciate his help and professionalism very much. Thanks Danny!
Bookish
May 5, 2022
5
A week ago my husband and I bought a vehicle from AutoNation West Asheville. We couldn’t be more pleased with our experience. Our sales rep was Savannah Beal. She was very easy to work with, kind and professional. Savannah listened to our wants and found a way to give us what we were looking for. Everyone we encountered throughout our experience while at AutoNation West Knoxville was very professional, kind and eager to make our experience pleasurable. If we need another vehicle in the future we would definitely use them.
Kim South Olive
May 4, 2022
5
Cody went above and beyond to make sure I left with the car I wanted. Everyone was very friendly and knowledgeable. Highly recommend buying your next car at AutoNation Honda.
Savannah Rose Miller
May 3, 2022
5
Friendly staff, excellent work. Higher prices than independent repair shops, but backed by Honda parts and warranty.
Rebecca Renegar
May 2, 2022
5
Friendly staff, great customer service, honest and upfront with pricing and and purchasing. Ed was a pleasure to work with and always available to answer any questions. I would highly recommend!
Jim Miller
May 2, 2022
5
I have been going here for years. Everything from the sales to the service has always been awesome. Joe is a great service advisor, and always takes care of his customers.
Jeremy Thompson
May 2, 2022
5
Thank you so much for a great car buying experience.
Charlie Walton
May 2, 2022
5
Great experience recently at Auto Nation. Wonderful service, in and out in a reasonable amount of time, and good advice on future needs.
karen ogle
May 1, 2022
5
They got me in quickly. Did needed work. Made recommendations. Got work done in a timely manner. Overall I was very pleased.
robbie pollard
Apr 29, 2022
5
The service department was very helpful and kind.
Rebecca Sutherlen
Apr 29, 2022
5
The staff at auto nation made my first car buying experience better than I could have imagined. They were all laid back, no pressure, and very informative and patient. So thankful i bought From them so i can Continue to return and have my 2019 CR-V serviced with them. 10/10 recommend!!
Kati Conner
Apr 29, 2022
5
Salesperson was very friendly and courteous.
Carl Bradley
Apr 29, 2022
5
My salesperson was Akondaye and he was amazing. He was very patient and went above and beyond to help me get into the car that I wanted. He wasn’t pushy at all and listened to what we wanted. I recommend going to him if you’re wanting to get a new car.
Caressa Daniel
Apr 28, 2022
5
Popped in for a last minute unscheduled oil change at end of day. They accommodated me -- no problem! Thanks. Great service.
Henry A. Smith
Apr 28, 2022
5
Our smart entry system light came on a few weeks ago, so we contacted Honda Autonation on Parkside Dr in Knoxville. Our schedule is crazy so I had to reschedule 4 times, but there were absolutely no issues in making the adjustments. Junior helped us get our car back in 1 day. The car was under an extended warranty so it did not cost us a thing. They notified me of some other issues that might need to be fixed, but when I said I wanted to wait until another time I did not heard about it endlessly, or get some overdramatized speech. They did NOT hound me. Great experience.
Jared Wake
Apr 27, 2022
1
So I'd been having some issues with my car, it has been slipping/missing while driving so I took it to autonation Honda on Parkside and paid for them to do a full assessment of my car so I could get that issue fixed before my car fully messes up. Well they told me what I was feeling in the car wasn't a big issue and wasn't as important to get fixed as the other things they "found" which had nothing that would affect its drivability like the blinker and a few other things...but the guy went above and beyond to assure me that I didn't need to worry about this issue. This was just a few months ago. Well now my transmission is completely gone.... so I called to ask them why I wasn't made away my transmission was failing and they told me that I "opted out of transmission inspections" which is not true whatsoever, I paid for a full inspection, so I was told a supervisor would call me...but of course no one called, so I called back and this person proceeded to tell me they had no way of knowing my transmission was failing so its not their problem...Isn't that their job? Especially when I specifically told them it seemed like it was slipping/ missing, causing issues with driving. They basically said there is nothing they can do but I Had I known it was the transmission I would have paid for repairs before it was completely gone...now I'm completely out of a car...DON'T TRUST THIS PLACE WITH YOUR CARS! They only fix what they want...
Jessica Lewis
Apr 26, 2022
5
Brian Patrick was a great salesman! He delivered my wife’s Honda Civic 2022 and was very personable and professional. I would recommend going to him if you want a relaxed and non pushy experience!
Diego cordoba
Apr 26, 2022
5
staff is always friendly and helpful. I can do my maintenance on line set a schedule that works for me. Drop off my vehicle or stay in the waiting room.
Susan McCoy
Apr 26, 2022
1
I bought a new 2022 Honda Accord Sport on 2/24/2022. Upon taking possession of it at the dealership, I found extensive paint damage that, according to the new car sales manager, was caused by his employees in the detail shop. They had me take it to a local body shop where I was informed that the repair bill to repaint the car was $3,000. I did not purchase a damaged vehicle, my contract is for a new Honda free of damages and defects. I have spoken with new car sales manager, who issued me a statement that they were responsible and would repair it to my satisfaction. Now 2 months later, my car is still damaged and AutoNation General Manager will not answer my calls or return calls. The sales manager said the best they could do was trade cars with me but I would have to understand that I now had a damaged vehicle and I would have to pay several thousand dollars to get a car without damages. My car had 500 miles on it at that time. When I bought the car I told them that I bought it to drive on a cross country trip to scatter the ashes of my best friend who died last May. I am leaving to drive to L.A. on Mother’s Day and I have begged them to handle this issue before then. Beware doing any dealings with this company. I was pleased with them until I tried to get them to right a wrong that they had obviously caused.
Patricia M
Apr 26, 2022
5
I bought a car on Sunday and Savanah was my sales person, she was patient, respectful and professional at all times. To present the numbers her Sales Manager came to the desk. I was prepared to listen a pushy Sales pitch and I was surprised by Maq, he was super professional, respectful and friendly. I think they deserve a 5 star review for their customer focused service. David the Finance man was also Very patient and quick to respond all my questions. I only wished they didn’t spray so much deodorant in the car it is very annoying and Im just struggling to eliminate it.
vepe Cas
Apr 25, 2022
5
The sales and service staff were very helpful and took their time on explaining everything to me. The staff is so friendly. Love my new Crv!!!
Jessica Griffith
Apr 25, 2022
5
Outstanding professional service to fix my Honda Civic 2022 flat tire.
M Sadique
Apr 22, 2022
5
Outstanding professional service to fix my Honda Civic 2022 flat tire.
Abu Sadiqueullah
Apr 22, 2022
5
The service rep kept me posted on service progress. in addition, the recall on my Ridgeline was taken care of. The service rep did not try to sell me uneeded services.
Robert Kiser
Apr 21, 2022
5
Update: 4/20/2022 - I just recently purchased my 2nd vehicle with Autonation Honda and I would still highly recommend them. Will Clifford helped me again and was just as great as the 1st time, he even remembered me from over a year ago. The service team is wonderful, fast friendly and courteous. I can’t recommend them enough. I would highly recommend AutoNation Honda West. They were wonderful and professional throughout my entire time there. I ended up having to purchase a new car ASAP since my car I had for 8 years decided to die on me the day before. They took their time with me and understood what I was going through. I was never rushed or felt pressured. Everyone that helped me genuinely cared about my situation and helped me find a great used car that I will have for years to come. I can't thank William Clifford enough for helping me that day.
David Velez
Apr 20, 2022
5
Update: 4/20/2022 - I just recently purchased my 2nd vehicle with Autonation Honda and I would still highly recommend them. Will Clifford helped me again and was just as great as the 1st time, he even remembered me from over a year ago. The service team is wonderful, fast friendly and courteous. I can’t recommend them enough. I would highly recommend AutoNation Honda West. They were wonderful and professional throughout my entire time there. I ended up having to purchase a new car ASAP since my car I had for 8 years decided to die on me the day before. They took their time with me and understood what I was going through. I was never rushed or felt pressured. Everyone that helped me genuinely cared about my situation and helped me find a great used car that I will have for years to come. I can't thank William Clifford enough for helping me that day.
David Velez
Apr 20, 2022
5
Top notch customer service and experience. Class act here all the way. Will continue to take our Honda to AutoNation.
nicholas lawrence
Apr 18, 2022
5
Will did a fantastic job of treating us great!!! I would recommend Autonation Honda to anyone!!
Beth Smile
Apr 18, 2022
5
Atención muy agradables y profesionales
Yakelyn Marrero
Apr 17, 2022
5
I've ALWAYS had a GREAT experience when I'm having my Honda serviced. EVERYONE is "highly professional and courteous". Joe Schober is AWESOME. Always friendly, helpful and professional. 🙂
Sally Weger
Apr 15, 2022
5
Charlie (serv advisor) was great..very personable and helped me save some money on my particular service - Happy with the results!!
Gary Martin
Apr 13, 2022
5
Went in without an appointment as I was leaving town to go home to Texas. Was so appreciative that they were able to get me back on the road. Thank you!
Cheryl
Apr 13, 2022
1
I purchase my first car here in June last year and after that it has been nothing but awful customer service. The first thing I notice was that the new car had 91 miles which mean it was the test car and no one disclosed that to me, however didn’t let that bother me. I went through the documents after getting home and realize that I was paying for couple thousands of after sale service which again no one told me about or even explain to me or offer me just added it on without my knowledge. I went back couple days after purchase to get them cancel and I had to deal with the rudest man ever David Edwards (I’ve had a friend that purchase a car a week before me that said the same thing about him). He made me feel like I stole the car and like and I had no right in the situation. Long story short it’s almost a year and after going in for maintenance, speaking to multiple persons and calling a million times and some emails, these have still NOT been cancelled. I have never experienced any treatment like this in my life!!
La Palm Couture
Apr 12, 2022
5
Sam and Jamaul were rock stars. Way to go guys, you knocked it out of the park today. Thanks for your help. Go see them folks. Receptionist, superb. Loved chatting with her.
Karen Huff
Apr 12, 2022
1
I purchase my first car here in June last year and after that it has been nothing but awful customer service. The first thing I notice was that the new car had 91 miles which mean it was the test car and no one disclosed that to me, however didn’t let that bother me. I went through the documents after getting home and realize that I was paying for couple thousands of after sale service which again no one told me about or even explain to me or offer me just added it on without my knowledge. I went back couple days after purchase to get them cancel and I had to deal with the rudest man ever David Edwards (I’ve had a friend that purchase a car a week before me that said the same thing about him). He made me feel like I stole the car and like and I had no right in the situation. Long story short it’s almost a year and after going in for maintenance, speaking to multiple persons and calling a million times and some emails, these have still NOT been cancelled. I have never experienced any treatment like this in my life!!
Shantal Palmer
Apr 12, 2022
5
I WAS TREATED VERY WELL. i'M A HAPPY CUTOMER.
Robert Williams
Apr 11, 2022
5
Our service advisor (Brad Skinner) listened to my wife and I, determined what needed to be done, explained everything to us. The work was done quickly and we were on our. We are very happy with Brad and the service.
Horace Bennett
Apr 11, 2022
4
Overall quite happy with our purchase. The process was easy and non-stressful. The sales rep was pleasant and helpful. I would recommend to others with a small warning to be careful about the details. My only complaint is that when we asked about a 2nd key fob, as we were signing paperwork, we were told by the manager “Oh, yeah, there probably is one. We’ll look into that.” Then the day after we got home with the vehicle we called and asked again about the second key fob we were told by the sales rep “Oh, no, there probably isn’t one. We’ll look into that.” It felt a little like a mini bait-and-switch so that soured my opinion a little bit.
Sarah Shepherd
Apr 9, 2022
5
Awesome straight up dealership, I've dealt with 100's of car dealers over the years, this group is by far hands down the best.. and no I was not paid to write this...
Mike CECE
Apr 8, 2022
5
Friendly, efficient staff that communicates well. Comfortable waiting area.
Anthony Fuller
Apr 8, 2022
5
Ken was very professional and knew when to help us and when to let my husband and I to “have some private time”. He wasn’t overbearing and listened to our needs, wants and desires, and led us to the perfect vehicle. It is nice to be able to shop without a salesman hounding you! The Finance gentleman was the same and was very personable and professional also. Thanks for such a great experience. And also…..the whole process did not take all day! We were out of there with our new vehicle within 2 hours.
Jacque Christensen
Apr 8, 2022
4
Great customer service. The financing process was a bit frustrating as there were clerical errors made. However, we would purchase another vehicle from them again.
Odyssey
Apr 7, 2022
5
The process was clear and the transaction went smooth. The advisor I worked with was awesome, thanks Savannah!
Steve Conner
Apr 6, 2022
5
It's been two years since I purchased my new Honda CR-V from Honda Autonation and the service is still awesome. Austin Lee helped with my service appointment yesterday and he was beyond helpful. He's definitely an asset and I hope they keep him around.
Jennifer A
Apr 6, 2022
5
This was my first time visiting this location to have my car serviced…as soon as I pulled in a gentleman came to my window and asked right away what I needed done and got my info , etc…then they pointed me to the waiting area which had coffee avail along with some snacks, a tv, and a phone charging station. It was great weather so I sat at an outside table. Christian E was who I was assigned to and he came to me and notified me of the progress on my vehicle and gave an estimated finish time. Everyone was friendly and my car was serviced properly in a timely manner. I will definitely be retuning for future service.
D Mo
Apr 6, 2022
5
Prompt professional service.
John Ayon
Apr 5, 2022
5
Danny was very friendly and contacted me as soon as my car was done. He even offered me snacks and a coupon for my service.
Kim McMurray
Apr 5, 2022
5
All dealerships are out to make money. That being said, I've been dealing with AutoNation since before they were AutoNation. I have never felt that I was misled or taken advantage of. Whether purchasing a vehicle, or getting a vehicle serviced, I believe AutoNation to have quality customer service.
Karen R
Apr 4, 2022
4
Only took off a star because the online portal gave the option to be shuttled back, but when I got there they said that option wasn't available on weekends. Sat at the service center for a couple hours, which was to their detriment as I drank probably a whole jug of their coffee.
Anthony Geist
Apr 4, 2022
5
love love love Automation Honda West! They truly make getting oil changes, etc so easy and stress-free. and they are fairly quick too. love it
Tanya Robinson-Risher
Apr 4, 2022
5
Everyone at AutoNation was exceptionally helpful. It felt like an honest transaction as the sales folks were candid and did not try to upsell me or talk me into something I didn't need. Jamaul explained the financing so that I understood and answered all my questions. Brandon and Cory (maybe Cody? I think that was their names, sorry if I'm wrong) were very personable and quick to help, even thought they were incredibly busy and a bit short-handed. There was even a place for my toddlers to play while we waited on hold with my bank. Plus, I love the vehicle I purchased!
Magye Zaulet
Apr 2, 2022
5
My brother was helping me look for a car since someone hit and totaled mine. Insurance companies don't give you long with a rental. I was to the point of paying for a rental, and was so tired of not finding what I wanted. Found the car online, but when we went, it hadn't been out on the lot yet. Had everything I wanted. They went out of their way to clean it and fix any issues. The warranty I have still gets me back there if needed. Thank you Jeff for all you did.
Susan Summers
Apr 1, 2022
5
Great service as usual - thanks autonation honda!
Bill Cahill
Apr 1, 2022
4
Fast and efficient . Estimated price before service.
Debbie Humphreys
Mar 30, 2022
5
Akondaye was outstanding during the entire process, he was a great communicator, very honest with his feedback, addressed all concerns quickly, he was extremely helpful, but not pushy.
Megan Slover
Mar 29, 2022
1
After my second new van purchase here I was talked into buying an extended warrenty (by Stephen Cox) which included windshield, or so I thought. I never buy these warranties but I had just replaced the windshield on my trade in. Now that I have a broken windshield, they say it's not covered. I'd rather pay another dealer than allow this one to do my warrenty work.
Matthew Compton
Mar 29, 2022
5
Scheduling was easy, work was done promptly. Happy with our experience.
Genn Gladwin
Mar 29, 2022
5
Excellent service and the repair fixed the issue.
Jerry Ladd
Mar 28, 2022
5
Outstanding buying experience with all the staff at AutoNation Honda West Knoxville and the Internet Sales Manager, Cody Underwood, in particular. Cody excelled in answering all questions regarding features and specifications, maintained excellent communication regarding status from initial order of the vehicle until final delivery to the dealership, and he went out of his way to address any lingering questions during the test drive and final sale. I was extremely pleased to find a dealership that focuses on customer satisfaction and respects the specific needs of the customer. All pricing and terms agreed to at the time of order were consistent with the final sale -- no surprises. Well done AutoNation Honda West Knoxville and Cody Underwood! I look forward to many years of future business with your dealership.
Steve Baker
Mar 27, 2022
2
Salesmen overall nice and helpful. Detailing of cars and cleanliness is pathetic. I test drove 1 car that looked like a crumb explosion had happened in the creases of the dashboard and it obviously smelled and supposedly had been detailed already. The car I ended up purchasing had a smoke smell. I was told by the salesman that the detail department wasn't very good and that they likely wouldn't help much. I ozone treated it myself to fix it. Guess they can't be bothered to do this? Customer service and care is lacking significantly. Front desk is unpleasant and cold. All of my visits I found the facility in need of maintenance from the bathroom to the waiting areas. Personally, I wound not buy here again and only chose to do so because it is harder to find used cars now. I will take my car elsewhere for maintenance and care as I have zero confidence in this facility.
Katie Noe
Mar 27, 2022
5
Austin was very communicative. He kept me up to date on everything that was going on with the repair and it was done in an extremely timely manner. When we had to bring it back in after the initial repair (I think something minor had to be reset from the initial repair) they worked us in that day and were very accommodating. I would recommend them.
Brandon Rowan
Mar 26, 2022
5
Great experience, dropped the car off and they drove me back to work and even picked me up when it as ready
Shawn .Parker
Mar 25, 2022
1
AutoNation Honda West Knoxville sent me a email stating that I have not contacted them to activate a vehicle contract on my 2022 Acura RDX. The email also said that my factory warranty had expired and I would be responsible for paying any repairs. My car is a 2022 Acura RDX that's only 3 months old with 1600 miles on it. How can my warranty be expired? These people are trying to con me into buying a warranty. I wonder how many people actually fall for their trick. I was considering using this dealership for my service needs but now they are the last possible resort. If they try to con me before I visit their dealership, I wonder what they would do when someone actually does get their service work done there?
Dale Gaddis
Mar 25, 2022
5
Austin was incredibly professional and helpful. He explained exactly what part was being replaced in the recall and escorted me to the waiting room, offering coffee and making sure I could connect to the internet. The car repair was performed in under an hour and when he came to get me, he showed me the repair. He also talked with me about trade-in values and recommended the sales department at AutoNation for further inquiries. I would definitely return to this business. Thanks for a wonderful experience while having this recall repair done!
L'Jon Papillon
Mar 24, 2022
5
Everyone was kind and couteous and we had a very smooth buying process!
Mandy Owen
Mar 23, 2022
5
We brought our Honda Odyssey in for some electrical issues and a few other things. The van ended up needing a few maintenance services and although we ended up paying more than we had anticipated for our original electric issue, Austin gave us incredible customer service. He had great communication throughout our whole process and we felt very well taken care of. We will definitely use them in the future.
Jodi B
Mar 23, 2022
5
Have only visited for maintenance/recalls. Very time-efficient, professional staff, have never felt pushed into any upsales, clean waiting areas.
Christy Kanko
Mar 23, 2022
5
The service staff at AutoNation Honda were great!! Hit an extremely large pothole on interstate, took my 2019 Civic Si to have it inspected and repaired. My service advisor Junior T., made it all come together and was VERY GOOD at keeping me informed along the way… Great service!! Won’t take my car any place else!!
Travis Morse
Mar 22, 2022
5
We purchased an Accord Touring Hybrid at Honda on Parkside Drive in Knoxville. I had driven my previous car for 11 years and my oh my how technology has changed things. Joseph C. was the salesman who sold us the car and helped me understand every single button, every safety feature, and function of the car. Joseph went above and beyond to make the experience of buying a car so simple. We left knowing we made a great purchase! Thank you Joseph!
becky swann
Mar 21, 2022
5
First oil change at this dealership and it was a pleasant one. Made same day appointment and service was quick. Nice area to wait in. Will be back.
Wendy Stewart
Mar 21, 2022
5
Service Advisor Joe Schober is topnotch. Extremely pleasant, helpful and knowledgeable. As always, he & AutoNation Honda are to be commended for excellent service.
Account Manager
Mar 20, 2022
5
Had a great recent experience with David in the Service department. They were fast, reliable and fair. I appreciated the fact that they listened to me and treated me well! Highly recommend for any of your Honda needs.
Wendy N. Guion
Mar 19, 2022
5
Fast service, everything was well explained by everyone. I will not take my Civic anywhere else. Never have never will.
J Keith
Mar 18, 2022
5
I had a poor experience with another dealership but Mark Comparoni helped restore my faith in the car buying process. Then we have continued to bring our van to AutoNation for the service and they always keep us going which is vital for a family of 6 that needs our Odyssey!! I do recommend AutoNation Honda West to anyone looking for a vehicle!
Annaka Crabtree
Mar 17, 2022
1
Worst dealer experience ever. I was told 2-4 hours to get my new car ready. That was at 12, at 9:15pm I took delivery without any help as to how to operate the car. There was ZERO communication after I signed the papers and I was ignored and left to find out the progress of my car myself. Don’t waste your time go to a different dealer. This one doesn’t care about customers.
Timothy Brown
Mar 16, 2022
5
Super speedy service… honest diagnostics… and the shuttle driver was so sweet! Loved our conversation during the drive. Overall a great experience :)
Jennifer Sher
Mar 16, 2022
5
I always feel like I am taken care of when I come to Honda West Knoxville! I have had my car serviced here multiple times and it is always an enjoyable experience.
Alyssa Kerrigan
Mar 16, 2022
5
Outstanding experience with both service and purchase! We will be back due to wonderful and honest service department. Thank you Danny!
Jennifer Walker Galloway
Mar 16, 2022
1
The greeting and drop off could not have gone better, but when picking the vehicle up the experience was not good. No smiles, told to wait someone would be with you and stood for a bit of time before told, not asked, to come and pay. Vehicle was delivered with several inches of snow all over it and in it, with a small hole cleared in front of the driver. They got out, said "keys are in it, and they were off. It was not safe to drive until I cleared the windshield, lights, mirrors, and windows. Would not recommend Honda any longer or this dealership. By the way, I spent over $1,000 with no complaints.
Tammy Anderson
Mar 15, 2022
5
Our can broke down just outside of Knoxville and we were recommended to go to autonation Honda for repair. Autonation was able to get us on the schedule and repaired our car. The staff, especially service advisor Austin, were excellent! I recommend seeing Austin.
Jeff Wolfe
Mar 15, 2022
5
I always have a wonderful experience when I go. people are wonderful and its clean
Wendy Reed Morgenstern
Mar 10, 2022
5
I've been a customer here for more than a decade. They've always taken excellent care of me. Highly recommend!
Shawna Krugjohann
Mar 7, 2022
5
We've been customers for more than a decade and have never received less than excellent service. The best team you'll find to care for your Honda needs!
Joel N Shawna Krugjohann
Mar 7, 2022
5
I brought my car for an oil change. Didn’t have an appointment. But I was listed on a heart transplant . So I had to get my oil change no time for appointments. I talked to Mr Austin Lee about it he was very very kind to help me out I really appreciate his help his service and his sympathy. Thank you so very much
emad aljaber
Mar 5, 2022
5
I had a very good experience at Auto Nation Honda. Everyone so friendly, kind and helpful. My salesman was Austin he was so wonderful and worked very hard to get me in the car I wanted. I highly recommend this place to purchase a car from and Ask for AUSTIN he is the best!!!!!
Sierra Moore
Mar 5, 2022
5
Sam is a rock star, we just got our second car in three months and really took good care of us. No haggling or pressuring, just a very speedy and fair deal. I’ll be recommending him highly to friends and family.
Robinson Perez
Mar 5, 2022
5
Everything went great. People were friendly and work was taken care of promptly.
ROBERT THILL
Mar 4, 2022
5
Joe did a great job consistently communicating with me about the status of my vehicle and everything was great
Jessi Woods
Mar 4, 2022
5
We just purchased our second Honda CR-V from AutoNation Honda West Knoxville. Our eight-year-old CR-V--maintained faithfully at AutoNation--is still going strong. We felt like our salesperson (Jon Newcomb) was friendly and honest; we ordered the vehicle we wanted, and despite our concerns about chip shortages, it came in on time. We did look at other dealerships and other cars, but it came down to the facts that we knew our CR-V has been a great car, the maintenance has been fair and undemanding, and all our interactions with the dealership have been respectful and pleasant.
Jane Sasser
Mar 4, 2022
5
Well I don't need a reward but the Service Advisor that helped me. I was at a red light and he had about the same year model car as mine and I asked him about all the lights on the dash and if he knew how to clear them. He just said hey I work at Honda follow me. He was great.
Blair Tomb
Mar 4, 2022
5
Great service. I had a bad experience with a previous auto shop, but they were honest and upfront with their assessments. I didn't feel like they were trying to upsell me on something I didn't need or "repair by rebuild." I had issues with the transmission, and their fixes (reprogramming the transmission sync) did the job. Danny was super helpful.
Greg Fetterman
Mar 3, 2022
5
Overall a good experience.
Barbara Davis
Mar 3, 2022
5
I really like this Honda location. David did a great job with answering my questions and was really helpful. I did a walk in for an oil change and tire rotation and it took a little over an hour. I do wish they would expand their snack selection though. Acura has all kinds of little snacks and sodas, but Honda only has like coffee and water. Other than that, I was very happy with my service and I always come back.
Tiffany
Mar 2, 2022
5
Service was exceptional and fairly prompt. However, It did take 2.5 hours for the oil change and tire rotation.
D Peek
Feb 28, 2022
5
Ed Pernick was great. I will recommend him to many. I bought a new Honda from him. He was accommodating, so courteous, fast and knows his Honda!! I dreaded the ordeal and he surprised me!! Thank you Ed!
Brenda Colwell
Feb 25, 2022
5
I was offered a great service at AutoNation Honda. I took my car for an oil change service, tire rotation, and a safety recall. Great customer service, not pushy. I would go again
Pedro Da Silva
Feb 24, 2022
5
Outstanding experience, I got a great 2015 like brand new Colorado. They also are fixing the seat damage that I didn't see till after I bought it
randy Rollins
Feb 23, 2022
5
Had Honda, now I take my mazda3. Quick oil change, great service advisor.when I had mazda
Amy Horton
Feb 23, 2022
5
Always a great experience at the service department! Austin was so helpful and kind!
Courtney Gardner
Feb 23, 2022
5
Cody Underwood was great in getting me what I wanted. He took time and worked hard to make things happen, by far the best experience buying a car I’ve ever had!
Wayne Easterly
Feb 21, 2022
5
We love Joseph! He was nice and funny but also very professional. He listened to us and what we needed and showed us the car that checked off our list. During the negotiations he explained everything point by point and wasn't too pushy with any of it. Definitely recommend Joseph if you're looking for a new car!
Janusz Bart
Feb 21, 2022
5
Work was completed in a timely and professional manner.
Elizabeth McBee
Feb 20, 2022
5
My experience from this location is always pleasant. They are kind and polite, and very patient to explain everything I need to know. I have met several advisors here to work on my Honda, and they are all so honest and professional. I love their contemporary shuttle service as well. It is so convince to request. My Honda has been taken care by them since day 1 and it still drives like a brand new car !!!!
Shinae Wampler
Feb 19, 2022
1
I went in to get an estimate on service. I was there a little over and hour. I get back into my car and start to drive home and notice that someone had turned my half empty soda can upside down into my cup holder. Now, I have a sticky, wet mess in my center console. So, if that's the level of professionalism you are looking for, this is the place for you. As for me, I now won't trust their service.
Our World Empowered (with Kim)
Feb 19, 2022
3
Have an 2007 Honda Civic I took in to have gone over and had ALL things looked over to make sure I have no issues. I asked to look at front end to check for any issues because it sounds like it rubs after hitting a small bump. I also asked to check all hoses belts fluids etc. After $3500 in repairs (that were needed ) I took my vehicle home. Work on repairs was good but front end still rubs.(no repairs done on front end). Also I got pulled over for a burnt out tail light two days later. My cruise control button will not stay on unless I wedge a piece of cardboard in switch to hold down. They removed my wedge and never said a word about cruise control. As I said work done was good but, $3500 and they missed a few things that must have seemed miner but I had it there to get it ALL repaired.
Tim Duncan
Feb 18, 2022
5
I enjoyed my experience purchasing my vehicle from Ed. So much so that my wife returned 4 days later and bought a car as well. They were very accommodating as I was working in my laptop while they got all of the offers and paperwork together. We will return there again.
Josh Maples
Feb 18, 2022
5
I love this place. They always treat me well and take care of my car. The service department is great.
Lori G Lockhart
Feb 17, 2022
5
From the time I stepped onto the lot to the time I drive away, the entire new car sales team and finance was awesome!! Thanks
Tammy Carter
Feb 16, 2022
5
Great service and everyone was really nice
Jamie Gary Webb
Feb 13, 2022
5
This is our second car that we have bought from AutoNation Honda. Joseph was so helpful and easy to work with!
Terri Carter Fisher
Feb 12, 2022
5
Recently purchased our second vehicle from autoNation . Loved our salesgirl Aliana! She was awesome to work with. Made sure all of our questions were answered during and after our purchase.
Julie Wilson
Feb 12, 2022
5
Did quick maintenance check on our 2018 Odyssey and the service tech got us a great deal on new tires.
Sam Carnes
Feb 10, 2022
5
Will was very helpful in helping me decide which car to buy and got me a great deal. Great customer service all around.
Jon Krandel
Feb 5, 2022
5
Recently had my van serviced for some routine maintenance. The wait was easy as I was able to work in the waiting area with free Wi-Fi. Staff is always very friendly and helpful and the service was top notch.
Kurtis Lane
Feb 1, 2022
5
We purchased a pre-owned Chevy Silverado High Country! we dealt with them initially through the internet. they never once kept asking for phone number but communicated via emails. We scheduled a test drive, and decided to purchase. Sales went smooth. After we got home, there were a couple of things my husband thought should be fixed. he called them the following day. We dropped it off that afternoon. They only had it 1 day and had it all fixed!! That was THE best Awesome response and service we ever had from a dealer... even those we purchased new vehicles from in the past!!
Jackie Finchum Mitchell
Jan 29, 2022
5
One of nicest easy no pressure experience i have ever had Great to deal with
Rick Smith
Jan 26, 2022
5
Service is fast and efficient even if I didn’t an appointment.
Craig Rice
Jan 25, 2022
1
didn't know what she was doing.didnt even try to give me a deal.i was very disappointed.
Kathy Newman
Jan 20, 2022
5
though I bought my crv in a different town I always take it to Automation for maintenance. Absolutely love Joe , he keeps me well informed on any findings and gets my car in and out in a very timely manner. When out son needed a new car a couple of months ago we sent him there and he was able to find the perfect car and was treated very well. Thanks AutoNation!
Kathy Underwood Estes
Jan 17, 2022
5
Very friendly and amazing people!
Kendall Kaminsky
Jan 12, 2022
5
I never like waiting to have my oil changed and tires rotated; however, I found myself having to wait (no fault of AutoNation). The wait time was great and so was the customer service. Very nice young man. Very pleasant experience.
Tammie Carnes Johnson
Jan 11, 2022
5
Most people dread the car buying experience. I am one of those people as I had only ever bought a car in cash in the past, so I had never had a car payment. Almost like magic, I ended up completing most of my purchase online. The car was literally there waiting for me when I showed up, I got shown the features, and I was on my way after some paperwork. Brock was very responsive via text, and when I had Katie in person, she was enthusiastic and knowledgeable. Steve was also kind, and the whole situation was low pressure. It was probably the world's worst timing for car buying, but they made it a great experience.
Rosalyn Zock Guerra
Jan 11, 2022
5
Had our 2017 CR-V serviced due to a noise that seemed to be coming from the right front wheel. The service folks were very accommodating, kind and considerate. They found the issue quickly and repaired our vehicle in a very timely manner. Auto Nation has always treated us well, from the point of purchase thru our latest service experience.
Gary Keith
Jan 11, 2022
5
I scheduled routine service for my vehicle and was met promptly Austin Lee who told me that the service requested would take around an hour or maybe an hour and a half. The wait area was clean and comfortable and service was finished as promised and Austin explained what was done and the checks that were completed. Good service and friendly staff
Thelma McKeehan
Jan 5, 2022
1
I took my vehicle in for service. Mentioned multiple times I had the Auto Nation Platinum warranty ....get a call that they can do the same work I had already done "out the door for $1305" ...After baulking the come back with" all has been approved except the spark plugs as they are a wear and tear item". I reminded them that I just put ne coils and plugs in....Money grab at best.
crap diagnostis
Dec 28, 2021
1
I took my car to this dealership at the end of one summer because my AC was broken. One of the service guys, whose name I do not remember, got in my car, tried to turn on the AC, felt the fan blow (not the AC), and told me it wasn't broken. At the beginning of the next summer it became painfully clear that my AC was absolutely broken, so I took my car back to this dealership where things only got worse. Salesman Brad condescendingly referred to me as "sunshine" instead of my name and tried to overcharge me by $1,500+ to have my AC fixed. I waited at the dealership for ~6 hours and after deciding to not have it fixed when I was quoted $3,600 for the service, Brad claimed to have convinced his manager to let him lower the price to $1,900 if I got the service done before the end of the month. I took my car to a specialist for a second opinion where I waited 1 hour for the same diagnosis and was quoted $2,100 with no time constraint. Thankfully Brad was transparent enough that I never trusted him, but now I don't trust the dealership at all since the service department clearly benefits financially if they can convince you to overpay to have your car fixed. I strongly urge anyone who isn't car savvy to find a Honda specialist they can trust instead of going here where you may be preyed upon by salesmen. I never write negative reviews which is why I waited so long to actually write this one, but it still angers me that the first salesman thought I was too dumb to know if my AC was broken or not, and the second one thought I was dumb enough that he could weasel almost two grand out of me.
Brad Sucks
Dec 26, 2021
5
Absolutely the best dealership around!! No hassle whatsoever, they were patient with my wife and I about choosing the right car for our needs!! We dealt with David. He was fantastic,informative, and extremely knowledgeable about our car. I highly recommend these guys!! We have owned the vehicle for 6 months!! We have had it serviced and these guys were on top of everything!! This place is the absolute best!!
Chad Crum
Dec 24, 2021
5
I had not bought a brand new vehicle since 1999. One of the reasons is salespeople can be so pushy. I've walked out of dealerships countless times just because of the Sales tactics that are commonly used. NOT AT AUTONATION HONDA in West Knoxville! Katie S. was my salesperson. She was amazing. It all started with a phone call 200 miles away to AutoNation Honda where I was looking for the hard to find Honda Odyssey Elite. From that point forward Katie S. was so helpful. ZERO pressure to buy. She wanted to help me with what I wanted in a vehicle. She was not pushing a agenda. That sold me right there. After the 3.5 hr drive, I arrived and did not have to wait to be seen at all. She took me right back, we did the paperwork, financing came and visited with me, which they were all very nice and not pushy at all. When it was all said and done I left very happy. The next day, Katie S. followed up to check on me, which was very nice. I Highly recommend AutoNation Honda West Knoxville for your next Honda purchaseA Ask for Katie S.
Brian Smith
Dec 24, 2021
5
I can not stress how wonderful and great this dealership is, they go above and beyond their way for your needs! Great staff and perfect surroundings. I would give it a 100 star rating if that were possible!!!
Michelle Longmire
Dec 20, 2021
5
I hesitated about whether I should pay the extra for the service package when I bought my van. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the service package just because. The second the little wrench popped up on the dash, I called the dealership. I have a bit of phone anxiety but the woman I spoke to was wonderful and set up an appointment that was convenient for me and told me not to worry if I was a few minutes early or a few minutes late, that we’re all subject to the whims of traffic. She put me at ease completely. Immediately upon arriving I was greeted warmly and spoken to like a person, not just another customer with another vehicle. I was encouraged to sit and relax and offered snacks and drinks while I waited. Instead of stressing, I found myself relaxing and getting into a book. I expected to be called over the loudspeaker or texted when my vehicle was done. Instead, the gentleman who had checked me in Remembered what I looked like and came to get me personally. I texted my husband before I left and told him that I’ll never again change my own oil in a dirty driveway or changing my own alternator on the side of the interstate, from now on we’re getting the service package on every vehicle we buy. The level of customer service and professionalism displayed put me completely at ease and made a customer for life.
Ash Ward
Dec 16, 2021
5
I was in Knoxville from out of town for university of Tennessee graduation. On the drive to Knoxville I experienced some trouble with what I was afraid was the brakes on the car. This was last Friday when there was very bad weather with storms & tornadoes across Tennessee. Needless to say I was very nervous of driving back to Memphis in the rain with maybe bad brakes. (Ih forgot to mention I am a 74 yr old woman with another 74 yr old woman on this trip). We decided to stay an extra day til the weather was better so that Saturday at 11:30 I decided to go to the Honda dealer to have my car checked out. The service dept & Austin Lee in particular were so nice & kind to me & made sure I was taken care of. They got me in & checked the car &determined I did need brakes & a few other things. Within 3 hours I was on my way back to hotel with a very positive feeling about driving back home the next day. I felt very secure in what they told me I needed & as equally secure in the service they provided. Mr. Lee was so kind in making me feel better about the situation & that they would be able to take care of everything. I just felt so relieved when I left the dealership that afternoon. Usually my husband takes care of the cars but he was not with me & I was very nervous about driving the car home with bad brakes. Thanks to Austin Lee & Parkside Honda I did not have to!
Patsy Ditzel McDonald
Dec 13, 2021
5
They take good care of you from the first call to the actual visit and to the end .Everyone is pleasant and helpful to your car needs There is clear communication with you about your vehicle. Their business is clean and comfortable. Thank you !
Susan Miller
Dec 10, 2021
5
It was amazing in the fact I’d just bought a Honda CRV from McMinn motors. My son noticed a slight shudder in front left side while only going about 20-26 mph. I went to the Honda location on Callahan Dr….. MISTAKE the guy was VERY RUDE no help what so ever. I called the West Knoxville location and a “cheerful young lady” heard my situation and about to travel 2100 miles and was scared could someone help me there? This Young lady asked if I could be there within 40 min. I said I’m on Callahan- I’ll be there in 20 min. 😇 She instructed me to talk with a young man named Austin. This young man confirmed that my Transmission was needing some attention. They made SURE that shudder was gone. Did the screen/filter and continued to check on me, update me and made sure all was taken care of. McMinn was also very accommodating by adding there account so that my total transmission change was an arm or a leg. As it turned out West Knoxville AutoNations pricing was great considering I was limited getting home after buying this used car and the staff was a complete relief in my time of panic!!! Thank you ALL and Austin thank you for hearing my worries and following up 3 days later to confirm all went well and that I was home safely. God is good!! 😊😇
Maryjo Hellard
Dec 9, 2021
5
Really helpful to me and very nice
Debbie Cantrell
Dec 7, 2021
5
Drove 3 hours to pickup a great deal on a used minivan. The sales team was great about working with me over the phone and having everything ready to go. Even the paperwork was already filled out. Literally sign and drive. Great team and awesome to deal with.
Mike Giles
Dec 1, 2021
5
Despite having an appointment for an oil change and tire rotation, the wait was about an hour and a half. This type of basic service shouldn’t take that long.
Matt Breeding
Nov 24, 2021
1
Autonation Honda is now forcing its customers to buy unwanted services! I was all set to purchase a new car here, but my invoice included "optional" 3-year Appearance Protection, Tire & Wheel Protection, and Window Tint. I asked to have these removed and was met with a firm "No"! So they are forcing us to pay an extra $1,500 for unwanted services. I would have even caved in on the tint, but was told I have to buy the 3-year protection. So did they care that they lost a sale over $1,100 phoney coverage? Of course not. Their response was to shop elsewhere. I don't blame the salesman. He seemed nice enough. I blame what is apparently a greedy corporate policy. I've been dealing with Autonation Honda for three months now and I believe they don't care about making the customer happy. If you're not happy, they ask you to move along so they can try to take advantage of the next in line. I contacted the General Manager about my concerns before posting this review. I got no response from him.
Rich Marino
Nov 23, 2021
5
Their service is excellent
Jeanie Bingham
Nov 22, 2021
5
Great service department. Mr Lee was very courteous, friendly, and helpful. The work was completed timely. Appreciated the snack tray!
Denise Brouillette
Nov 19, 2021
5
The best car buying experience I have ever had. Friendly non pushy staff. We were able to get exactly what we wanted. I would highly recommend this dealership to anyone.
Jimmy Jacobs
Nov 16, 2021
5
Great service and very nice staff! We will definitely be back!
Krissi Smith
Nov 12, 2021
5
Purchasing a vehicle at AutoNation Honda was fast and painless! The sales person had all my paperwork and my car ready when I arrived at the dealership. It was a refreshing experience compared to past car purchases!
Alice Brandon
Nov 9, 2021
5
I just purchased a vehicle. They went above expectations to assure the vehicle was in proper working order after my purchase. Very courteous and accommodating staff in all areas. Highly recommend.
Betty Davis Swope
Nov 6, 2021
5
This whole group is so helpful and courteous. I would highly recommend them to anyone.
Bobbi Boyles Barron
Nov 5, 2021
5
Joe is very friendly, honest, knowledge and reliable. I got serviced and very happy and will continue to go there. Tks.
Kyong Hui Larkin
Nov 2, 2021
5
These guys are awesome. Each and every person I came in contact with while waiting on my oil change and tire rotation met me with a smile and a friendly hello. And they were extremely busy. Am looking to trade my vehicle in before the cold weather hits and hoping to work with this dealership again. Highly recommend.
Suzanne Wallace
Oct 19, 2021
5
Joe was great in the service department! He was flexible and made sure my car was done in time for an appointment… even though it was my mistake regarding the appointment date! Thankntou
Todd Gangelhoff
Sep 24, 2021
5
I appreciate their ability to accommodate my schedule and good communication during performance of service.
Carlos Yunsan
Sep 23, 2021
5
I had a great buying experience, no hassle, no haggling, and everyone was straight up with me. Brandon was awesome and went above and beyond. if you're looking to purchase a vehicle, new or used, I'd recommend making AutoNation Honda your first stop.
George Miller
Sep 22, 2021
5
Austin was a great customer service rep.
Demetria Mells
Sep 18, 2021
1
Took my car in for an oil change and tire rotation. I purchased my tires there so the rotation are free. However after reviewing my ticket I realized they charged me $29.99 for the rotation. I called back the same day and brought it to their attention. That was a week and a half ago. I have called twice about it with no return call or credit. Very Very poor customer service!!
Christi Roberts Vineyard
Sep 13, 2021
5
For sale and service. For sale : I leased 3 cars from them and Mahmoud Alakad was my sales man and he was a great wonderful man and helped us to get the right car with the reasonable fair price in a very professional, caring and friendly way. For service I always do my cars maintenance there and Lyric Lay is always my service advisor that helps me with a nice, friendly and professional attitude and always very courtesy and pay attention to my concerns. Thank you to you all so much.
Adel Farahat
Sep 13, 2021
5
This dealership is absolutely wonderful! I was in need of an upgrade, and Katie was really helped me get the car of my dreams. The whole team took everything step by step, and now I’m so proud of the end result.
Chloe Skyy
Sep 12, 2021
5
Very Respectfully personnel
Hector Villanueva Crespo
Sep 9, 2021
5
went above and beyond to help with any issues we had with our 2017 civic
Tanya Plum Yearsley
Aug 31, 2021
5
Great experience buying here. Would definitely shop here again!
Tracy Guymon
Aug 16, 2021
1
First, I want to say that I had a very pleasant buying experience at this location. The sales staff were exceptional. I have been there for service a couple of times. My service advisor is very friendly and knowledgeable. For the first recall, I was able to have a loaner so that I could go home, which is about 70 miles away. The next time, I wasn’t told the dealership didn’t even have the parts for the known issue my vehicle was experiencing. I got to sit there with my 1 year old for several hours. Wasted trip. Then, I went back when the parts were available two weeks later. No loaner, so we drove two cars both ways to drop off and pick up. My vehicle is worse now than it was to begin with because in addition to the existing issue, now my entire audio, dvd, and rear camera systems are shutting down, ALL the time. When I rescheduled, I was told that a loaner would be available on 7/8, so naturally, I scheduled for that day. A day before, I get a text from the service department that no loaner is available. I probably should take my 1 year old and my 6 year old down there and turn them loose in the showroom, but I don’t think that would be fair to the sales people. I am just going to try to find a dealership who will fix what Auto Nation has done. BTW, your pitiful response to call the GM, whatever. You have the phone number of every customer that has rated you here. It’s not up to me to fix the problem, it’s up to you.
Traci
Aug 9, 2021
1
Communication problem from start to end result. No response from Auto Nation Honda
Patti Searcy
Aug 3, 2021
1
I took my car to Honda autonation to get transmission fluid , my god what a rude nasty woman greeted me her name Trista Messer , i purchase my tires there so i should get a tire rotation free , ofcourse you dont just change tires without balancing so she asked $54.00 dollars for balancing, i said forget it, so i had a free oil change given by manager Jason. I asked her for transmission fluid change , she said $169.00 plus tax ,I said ok then she says it will take 2.5 hours , when i paid the bill she never showed me the 2nd page or mention about $21.00 dollars enviromental fee charge never heard before in my life , even if there is a fee it should be included on the price you tell your customers , it means not $169.00 plus tax it is $190.00 plus tax , When i got home I realized i was charged extra , i was furious she was very sneaky never mentioned it then I call other Honda places , they dont charge such a fee extra, you can not trust these people , I bought my car there and i had tire issues and they did not know what to do then they sold me a one tire , my car was out of balance and made me wait hours thats why manager give me a free oil change, I wish i bought my car other dealers. Honda morristown sent me coupons in the mail and autonation honored their coupons from me before but this lady Trista Messer said " we dont accept other honda coupons " rudely. She didnt even ask anyone.I had worst experience with this rude lady in my life.She never said anything about $21.00 dollars extra charge on 2nd page , I trusted her which I shouldnt have.
Scott Yilmaz
Aug 2, 2021
5
Honda West Knoxville serviced my vehicle and replaced fluids and brakes. The end result was fantastic for an older car it ran great.
Daniel Hicks
Aug 2, 2021
5
The service department at Auto Nation Honda is great. My husband and I both have our cars service there. Our liaison is Joe H. who is knowledgeable, professional, and friendly.
LBW
Jul 17, 2021
5
I love my experience with Aliana at AutoNation Honda in West Knoxville! She was NOT AT ALL PUSHY and placed me in my dream 4-Runner for the perfect price. I would recommend her to anyone looking to purchase a new or used vehicle!
Cassandra Ferraro
Jul 11, 2021
5
great service. Lyric was very nice and professional. waiting area could be improved. West Side Honda, you need to check out Murfreesboro, TN service waiting area...phenomenal!
Tammy Spakes
Jul 9, 2021
5
Lyric was very helpful and very professional. A very sweet person to deal with!!!! It is good to see women working in the Service Depart especially if you are a woman coming in for service. I didn't feel as intimidated.
Lyric Serv
Jul 9, 2021
5
Had to take my HR-V for recall. Joe was great. Very polite and professional. I was waiting however I overheard a man talking to the girls at the desk in the lobby. He worked in the service dept and was fussing at them for having so many recalls. He told them we don’t have enough parts and have 4 today. Tell callers it will be a month. Then he pointed at my car and said they bought their car in Morristown. Let them go up there and get help. I didn’t appreciate that. I did buy my car in Morristown because I got a better deal. But I should be able to get service at any Honda place. Anyway other than that the service was great.
Tommie Edwards Wilkes
Jul 6, 2021
5
Lyric really listened to my concerns about my Honda Pilot and was very friendly. She even helped me get a rental car (at Honda’s expense) because it was going to take several hours to work on my car. My experience was a 10 out of 10! Thanks, Lyric!!
Jan Cunningham
Jul 6, 2021
5
Professional and friendly.
Frances Lederer
Jul 6, 2021
5
They were professional, friendly, and did not try to pressure you into anything.
Joyce Carbonneau
Jul 4, 2021
5
Responded to a recall and everything went great. Joe Schober always takes care to see that my HRV is in perfect order.
Dale Murphy
Jul 4, 2021
5
Joe’s costumer service is always amazing. He responds in a very timely manner, takes care of the issue at hand, and follows up.
Patricia Inés Robledo
Jun 29, 2021
5
No pushy salespeople at all. I had a flat tire and they took me in immediately. Excellent service and customer service is awesome. I would recommend them to anyone.
Nicole Pinto
Jun 29, 2021
5
We had the pleasure of working with ED! He was absolutely amazing and explained everything to us! Nothing about this experience made us feel pressured or like we had to take the vehicle! Everyone we had to deal with was amazing and I will return back in the future!
Lauren Cook
Jun 29, 2021
5
This is my 2nd time purchasing a new vehicle through Honda & the service is ALWAYS incredible! I was able to test drive, ask all of my bazillion questions, complete the financial paperwork, and drove out of the lot in my new car in less than 3 hours. I never received any high pressure sales pitches or calls either. Ask for Brock Jackson!
Christina Nicole
Jun 29, 2021
5
Joseph Chaaya was very helpful in finding just what we wanted. We had a very pleasant experience, this makes the 2nd car we’ve bought from AutoNation.
Brent!!
Jun 29, 2021
5
Short wait - Great Service. .
Jill Whitaker
Jun 27, 2021
5
This service center provides consistently professional, friendly & honest service.
Dana Chavis
Jun 27, 2021
5
Great experience buying from auto nation ! Paul was nice and helpful and not pushy.
Jennifer Monroe
Jun 26, 2021
4
Service was done well, but time was slow. Appointment at 9:00, out at 11:15
James Martin
Jun 23, 2021
5
Bill was very helpful and professional. Highly recommend getting service done here!
Desiree Sutton
Jun 23, 2021
5
Excellent service start to finish! Kudos to my Service Advisor William Klimek. His estimate was spot on. He kept me informed about the status of my vehicle throughout the process and he coordinated a courtesy vehicle for my use during the repair. Superb customer care and attention detail - that's why I keep returning to Knoxville AutoNation Honda.
Chuck O'Donnell
Jun 23, 2021
5
AutoNation Honda West Knoxville always takes care of my car and me.
Jimmy1254
Jun 22, 2021
5
I was treated very well. I did not know that you could not just show up and get service. I was in a bind having to go on a family emergency on an eight hour road trip. I explained my problem and was told to come back later and they would try their best to fit me in. And they did!
Kim Snyder
Jun 21, 2021
5
Everyone is very helpful. From the purchase all the way to the service department.
Christopher Mackzum
Jun 21, 2021
5
Service was very good, agent found a coupon for a filter that was replaced. I enjoy coming to have my car fixed or serviced, everyone is polite.
Joan Gothro
Jun 20, 2021
3
David was friendly and got me out 30 minutes faster than quoted. I asked him questions and he answered them. I had called twice and spoke with the guy the last time that I had service done and none would call me back or said they didn?t know the answer. I have had my car less than a year and they are telling me I need to have my differential fluid change already. I don?t know if it really needs changed or not but what kind of car needs that done with less then 15,000 miles on it. I?ll not buy another Honda.
Kathy Johnston
Jun 19, 2021
5
Jason was exceptional and the service was done in a timely manner
Crystal Boyd
Jun 18, 2021
5
Awesome experience. Brandon was extremely helpful and courteous. I visited 5 dealerships and AutoNation was the best. Good selection and financing options were explained to me in detail.
Leslie Crawford
Jun 16, 2021
5
Ed was the most thorough salesman I?ve ever dealt with at a dealership. He went over everything in detail and made sure we understood how everything worked on the van. He was very kind. I wish every car buying experience could be like this one was.
James West
Jun 16, 2021
5
I believe this is the most professional car dealership I have worked with. I have been doing business with them for 25+ years, and they are a model of consistency. Our Sales Associate, Jeff was very professional and thorough in dealing with us. We bought a 2021 Pilot Elite, and it has certainly met/exceeded our expectations. Even though I would always want a better cost (Who Wouldn’t), I think Sean, the Sales Manager was fair and transparent with all the details. I do miss Mike West in Service, but I will build a relationship with William to make all seamless! Would recommend them to all!
Allen Markway
Jun 14, 2021
5
I loved the no haggle pricing and have already recommended the AutoNation buying experience to others.
Sherrie Graham Farver
Jun 14, 2021
5
Our friends (truly, friends at this point) at Autonation Honda have seen our family through many milestones. Having kids (minivans!); new jobs (hybrids for commuting!); first teen drivers (HRV!); divorce (leasing during uncertainty....); teenage boys being boys (replacement vehicle for the HRV!). I've traded cars at Autonation Honda 11 times!
Lela
Jun 14, 2021
4
They fixed the problem fast and they kept me in the loop. I have only used 2 honda dealers ever. And one I would never go back to. Auto nation is the one that I would. Jr was helpful and great at what he does.
COCOTAYLOR
Jun 11, 2021
5
Service advisor was professional and helpful
Larry19
Jun 10, 2021
1
In response to a recall, my fuel pump was replaced last week. Now it is hard to start and I am on a trip and I am afraid of getting stranded.
Maryann Magra
Jun 10, 2021
5
Excellent service done in a timely manner. I plan on using AutoNation Knoxville for all future maintenance.
Jeff
Jun 10, 2021
5
I started my buying process online. It took less than a day to secure financing and complete the process. I then traveled to the dealer to complete the process, and was in and out in less than an hour. Awesome experience!
Michael Mahler
Jun 9, 2021
5
Service was timely and the associate very friendly.
Sharon Jillson Plankey
Jun 8, 2021
1
Terrible service! Waited for over an hour and half and they hadn’t even started on a simple scheduled oil change. Gave no warning they were running late until I asked what’s going on. Last time they forgot to reset maintenance alert. Just sloppy. Won’t go back.
Jim Goskowicz
Jun 8, 2021
1
Terrible service. Waited for one and half hours for a scheduled simple oil change. Finally I asked when they?d be done and was told they hadn?t even started. Never told me they?re running late or gave me an update. Last time forgot to reset maintenance alert. Just getting sloppy. Won?t be back.
Jim Goskowicz
Jun 8, 2021
5
Salesman Ed was great he got the truck I wanted.
Steve Stinnert
Jun 6, 2021
5
Replaced battery at no charge. Thank you for good service!
Blessed
Jun 6, 2021
5
The service department did a great job on my ridgeline. No issue
Michael Mcgrew
Jun 6, 2021
5
From the moment we stepped into the dealership until we walked out with our Pilot we were treated with focused attention and courtesy. After less than stellar experiences at other dealerships around town the Autonation Honda West Knoxville treatment was a breath of fresh air. We will definitely be repeat customers.
Shannon Lane Glenn
Jun 5, 2021
5
Scheduled regular maintenance and was advised of next required checks so went ahead with that as well Was advised of price and time required. Pleasant waiting environment.
Carolyn Walker
Jun 5, 2021
5
I've purchased my last two Hondas from Autonation--the first was after a major accident where a Honda Fit's construction saved my life. As a woman, I have never felt dismissed or disrespected at this dealership. Everyone is friendly, forthright, and fair. I appreciate their service department for the convenience and quality of their work.
Kelly A Rivers
Jun 3, 2021
5
Had to get an oil change and brake pad replacement. The repair was quick and they kept me up to date while I was waiting. Great service.
Austin Clark
Jun 3, 2021
5
Excellent service. Service representative kept me well informed of safety inspection results and status of work.
Kenneth Ladrach
Jun 2, 2021
5
I had a very pleasant experience. Austin Smith was the sales associate and I could not have been happier. No nonsense, I knew what I wanted and he went above board to get me in and out with my new truck. Thanks Austin and thank you Autonation Honda.
Robert Brimer
Jun 1, 2021
5
They took good care of us during the car purchase process. I didn’t care for two things: their lack of any negotiation whatsoever and they didn’t present the best financing terms from the start. Other than that, they’ve done everything we’ve asked. Nearly three months after our purchase, we had a ton of issues with the battery and they replaced it at no cost. They took a lot of stress off the process and the service when we had our first issue was superb.
Ben Moser
May 31, 2021
3
I scheduled recall work about a week in advance. Set up my time slot and was given my drop off and pickup time. I put in all my information and when I go there, no one knew why I was there and I had to spend about 15 minutes getting my information into the computer, again. My 2pm service with a 5:15 pickup turned into - “it won’t be done until tomorrow”. Which is a Saturday, I am a mom, I have a lot to do on Saturdays. I was guaranteed it would be done by noon and that I would be contacted about a question I had first thing in the am. I called at 10:30 and my vehicle had not gone back yet. I was then told to still come at noon, and I could have a loaner if it weren’t ready. That’s not a good deal - my car seat is in my vehicle and there is no way I’m swapping that back and forth. At 11:10am I was called and said it WOULD be ready at noon. I had my husband drop me off at 12:05pm and I still had to wait 40 minutes at the dealership to get my car.
TNMomma
May 31, 2021
5
I purchased my 2020 Honda Civic out of a lease. Finance and Sales personnel were extremely helpful and professional. My Civic is also serviced by the Service Department and the men are proficient and are careful to acquaint me with all things in their area. My next service date is already scheduled.
Martin Igyarto
May 31, 2021
5
The Customer service was excellent! We were coming through Knoxville on the way out of town and realized that our AC had quit working on our brand new Honda. We found their dealership and called. Rebecca at customer service told us to stop by and lets see what we can do. The were completely booked up. Junior is Service took care us above and beyond. He wanted to make sure that this did not ruin our trip. Got our car looked at within the hour. Gave us a loner without us even asking and Nick (one of the service tech) got our AC fixed by the next morning. Our car was done 3 hours earlier than was originally quoted so that made us happy Our hotel was only about 40 min away so that was no big deal. We were so grateful that they were able to take care of us!😀
Jennifer Jones
May 30, 2021
5
Great People Excellent Experience
Larry Goss
May 28, 2021
5
Excellent experience. Great staff.
Kevin Cline
May 28, 2021
1
My ex-wife and son went there yesterday, my son found a truck he wanted, a red 2011 Chevrolet Silverado Z 71 and she found a 2018 GMC Denali pick up she wanted, they mentioned last night they would be back today texted the salesman named Brian this morning at 8:30 and said start the paperwork we are on our way we almost get there and then suddenly there’s a problem looks like he sold the truck out from under us we talk to the sales manager just a bunch of BS excuses not only did my son not get the truck (he had $7500 to put down) They also lost the sale for the Dinali as we were so irritated my ex-wife didn’t even want to buy it anymore. And I think she was going to pay cash for the Denali. Went through some reviews on Google and apparently that happened before, selling a vehicle from under somebody that already had made a deal. I will not recommend you and I will tell everybody I know about this experience
Dwight Daymen
May 28, 2021
1
I made an appointment last week for an oil change on our new vehicle, the first oil change. I was given a time yesterday, arrived at least 20 minutes early and was there for almost 4.5 hours. No explanation other then they were busy that day, after the fact. Called service department and spoke with manager and the same response plus offered a free oil change. Great, cannot wait for my next almost 5 hour oil change. Unacceptable.
Pat Oller Miller
May 27, 2021
5
Had to have AAA jump me off as had a dead battery. When I arrived at AutoNation Honda Dave in customer service was very good. They were very busy but he squeezed me in and installed battery. Wait time was minimum!
Eddie Holden
May 27, 2021
5
Great service, great selection, great people. I would shop there again. Ed was patient, kind and knowledgeable.
Margaret
May 26, 2021
5
They got the part order and called me as soon as it was in and had an appointment available the next day. Thanks again
Erlan Madrid
May 26, 2021
4
No mask on unvaccinated shuttle driver was very concerning
Camela Allen
May 26, 2021
5
As always, it was a wonderful experience to get the car serviced there. The service specialist and the manager were real helpful.
Jitendra Mehta
May 25, 2021
5
Got in early and everything went well.
Jerry111
May 25, 2021
5
New Warning light appears. The next reminder sticker in windshield was not changed. In all the major issue with the autos handling was addressed as well as required tunes ups.
Robert Satoloe
May 25, 2021
5
Everyone did a great job in service of my vehicle.
Charles Murphy
May 25, 2021
1
Beware, beware, beware. Bring an attorney to review all the fine print in the contract, because there are many escape clauses that the dealer can use if after the signing they want to make changes without your consent. I would never trust them again.
Richard Paulson
May 24, 2021
5
Service was quicker than I expected. Waiting area is nice and large with coffee, tables/ chairs and plush seats near by.
Delwin Dreke
May 24, 2021
5
The AutoNation Honda West Knoxville are a service oriented, friendly and professional group of people, who really want to make me, the customer, happy and satisfied with their service! I have been a West Honda customer for over 16 years now, and know many members of their team, that continuously exceed service standards. Mike West, for example, recently retired from West Honda. He was my service writer for the entire time, that I have lived in the Knoxville area. Great man and excellent service writer....he was why I love this dealership! Other assets include, Jason, the Service Operations Manager and Robin, the Service Writers Manager. Both are examples of the best of the best in AutoNation’s US Team! Keep hiring good people and AutoNation will continue to provide excellence in service and customer appreciation! Adam, Manager in New and Used car sales, is another example of the excellence in another area of this dealership! The latest name to add to this list is David Amerine. He took care of me and my older Honda Odyssey this week on 20-21 May...he was friendly, concerned and very service oriented. It is an “Outstanding Team of Associates”, and an excellent dealership, because of the men and women, who work at AutoNation Honda West Knoxville. George
George W Bass
May 21, 2021
5
Excellent service. The staff was friendly and checked more than I asked for which was great!
Elizabeth Clarise
May 21, 2021
5
I was there for an oil change, tire rotation, and a fix on left rear tire. The work was done in a timely manner. Courtesy drive off and pick up was great. Overall a very good experience.
Thanh Do
May 20, 2021
5
Highly recommend due to positive staff attitude, transparency in cost, active communication throughout appt., and skilled technicians. I had an appt here this past weekend. I came in because it seemed like something was hanging down under my car. Lyric was the person who greeted me - she was friendly, patient while listening to my questions, and gracious with me being late. She asked a tech to look at my CR-V and they confirmed that my skid plate was not screwed in - in Lyric's own words: "we aren't even sure what is holding it in place because there are 6-7 screws missing". Very scary that my hometown Honda left me in the position that they did. I will continue to come to this location for my future service!
Anne Marie Koerner
May 17, 2021
5
Quick and easy process. They found what I wanted, I didn?t have to go through any hassles, and they were super friendly and honest.
Leanne Johnson
May 17, 2021
4
After/before servicing why can't they give a wash to vehicle?
Abhijeet
May 14, 2021
5
Always exceptional service with the service department.
Misty Ryan
May 14, 2021
5
This was a easy buy for me. The salesmen was polite and nice. They were not pushy at all.
Christina40
May 13, 2021
5
Joseph was a terrific sales person. Very knowledgeable. And eager to help.
Melvin Drake
May 13, 2021
5
Always a great experience with AutoNation’s Service Dept.!
Stephanie Shipley Milani
May 12, 2021
5
I had to have a recall fixed on my Honda Passport. They worked with me to get a time for me to come in and George was very nice and helpful. They got it taken care of in a timely manner. Very courteous and clean waiting area.
Elizabeth Johnson
May 8, 2021
5
This is a well organized service department, prompt attention to customers, thorough and friendsly.
Frances
May 6, 2021
5
Service manager was very knowledgeable and personable.
Robert Steege
May 6, 2021
5
Great service. Wouldn’t hesitate getting my Odyessy serviced at Auto Nation.
Bob Shnider
May 5, 2021
4
I was treated very kindly by the salesman Austin and by Stephanie, they knew their Jobs and the purchase went smoothly. I was disappointed that my trade in valuation was half of what the kelly bluebook quoted me so I did not do a trade in. I'm very pleased with my Passport..
Handsome Joe
May 5, 2021
5
The tech, Junior, made the experience as good as it gets. I will be back for all of my automotive needs from now on.
Susan Aliff
May 5, 2021
5
Overall, my experience was good. My service representative was busy on a phone call when I arrived. So I had to wait until another service rep helped me get checked in. I appreciated that so that my check in when faster. It shows me teamwork among the staff - a good thing. Due to COVID restrictions, I had to sit in the children's area because the other area was full. Not particularly awful but not the best.
Elizabeth Ellis
May 5, 2021
5
IF YOU WANT A SALESMAN THAT SAYS WHAT HE WILL DO AND DOES WHAT HE SAYS, CONTACT JEFF SMITH
Joan Fuller
May 4, 2021
5
Pleasant and efficient staff, I would definitely use them again!
Susan Roberts
May 3, 2021
5
Excellent Service ,great communication, friendly service rep, reliable shuttle service, as always!!!!!
Johnny Randolph
May 3, 2021
5
Fast service, friendly folks
Jim Bentley
May 1, 2021
5
Great buying experience! Very helpful and knowledgeable staff! Will definitely be back in a few years
Bradley Davis
May 1, 2021
5
The Honda sales team was fantastic. Felt like I was working with friends.
tigerlilyj1
Apr 30, 2021
5
Great experience of buying this car from this dealer.
Hany Faltaous
Apr 27, 2021
5
Jordan provided excellent customer service. He went through all of the checkpoints provided during the oil change and listened to my complaints I have with the parameters of the Honda Care package we purchased at the dealership when we purchased our car. He kindly addressed my complaints and concerns, which means a lot to me.
CherylP
Apr 26, 2021
5
Very good in and out service for my 85K mile service.
RONNIE WHEELER
Apr 26, 2021
5
Lyric offered outstanding customer service!! Felt taken care of from time we presented through completion of work.
Kari Turkal-Barrett
Apr 26, 2021
5
I have had 3 Honda’s and always go to them for service because I am always happy and know I am getting quality service. They treat me with such respect and explain everything completely to me. I highly recommend them.
Marilyn
Apr 25, 2021
5
Had repairs done recently and Bill went the extra mile and then some to ensure that I got what I needed. I really appreciate his efforts toward customer satisfaction.
Drew Carpenter
Apr 24, 2021
5
Adrian was amazing!! Very professional and personable. He made the car buying process very pleasant.
Christi W
Apr 21, 2021
4
In for routine oil change/tire rotation and inspection; work done and several items for future attention were identified.
William Truex
Apr 21, 2021
5
Service located problem and made repairs in a timely manner. Very satisfied.
Conley Lynn
Apr 21, 2021
5
Clean facility and the service dept has always treated me fairly and honestly.
Molly Childress Brewer
Apr 20, 2021
5
Very professional! Not pushy! Found exactly what I wanted at a great price! Katie Stallings was exceptional!
Jamie Shelton Lilly
Apr 20, 2021
5
Lyric waited on me and she treated me better than anyone ever had in the service department, hire more women to wait on women. She was very professional and kind to me as a female getting her car serviced.
Connie Neff Lovell
Apr 20, 2021
5
Got everything taken care of and helped me get out of a loan and into a new civic.
Austin Collins
Apr 20, 2021
5
My CRV was serviced there two days ago. I could not be more pleased! Joe Shrober was very courteous, outlined all the maintenance things done, and walked me to the car to explain certain fixes exactly. Joe is a fine mechanic and a true gentleman.
William Hurt
Apr 20, 2021
5
We had an issue with a recalled repair with a headlight. Joe went above and beyond to make things right. We couldn?t have asked for better service. Thank you!
Jennifer Heady
Apr 20, 2021
5
Great service as usual! I’ve trusted this group with my Honda service for 25+ years. My service guy, Joe S. is delightful. Go see him.
Holly Potter Peck
Apr 19, 2021
5
Easy to make an appointment, pleasant waiting area, thorough explanation of service needed. I like that I have the same service representative (Joe S.) each time I go.
Accord Owner
Apr 19, 2021
5
Brock was professional, friendly and easy to work with. Never felt pressured by him. Highly recommend AutoNation Honda and Brock!
JH01_CRV
Apr 16, 2021
5
Wonderful customer service from cody and very speedy thanks for the new ride
Nick Conard
Apr 15, 2021
5
Junior the service tech was excellent and answered all my questions.
John Tiernan
Apr 15, 2021
5
I was helping my grandfather buy a car. We went to Autonation Haunda and he found the car he wanted. The people here are absolutely fantastic. Ed was our salesman, he was great. But not was he so nice to us, everyone that worked there made a point to talk to us. If you are looking for a vehicle I would highly recommend looking here first.
RonaldEmily shelton
Apr 14, 2021
5
Paul made it easy to purchase my first brand new car! Such a great experience!
Elizabeth Medina
Apr 13, 2021
1
I guess they good experiences that I have with this service department were due to the service rep that use to handle my car most of the time. Now that he doesn't work there anymore the experience is declining to the point I wasted a day due to telling that it would take 3.5 to 4 hours for an oil change because they had scheduled too many appointments for the day. what is the point of making appointments if you have to wait that long anyways.
Juan Camachoarce
Apr 12, 2021
5
Very good. We were treated courteously. Service was professional. Joe was thorough.
Ronald Dunn
Apr 11, 2021
5
I love the way they take care of my vehicle. Always so organized and polite. They don’t try to get over on you. Always a pleasant experience!
Monica Cooke-Davidson
Apr 8, 2021
5
I'd been having issues with tuner/network communication for several weeks. Initial service did not resolve issue. Most recent service replaced all necessary parts and I was provided a loaner vehicle while service was being performed. System is currently working as expected with no issues.
kathy0215
Apr 8, 2021
5
The non pressure of buying a car. Making sure you get what you want. A non pressure finance person whom offers suggestions for the best deal. Yes, I was asked to buy more, I was interested and they made it happen without raising my payments!
Paul Backer
Apr 7, 2021
5
the staff was very professional and courteous. our car was ready at the time they said it would be it was pleasure doing business with them and we will be back again. I highly recommend them for your auto needs.
Bradford Murray
Apr 7, 2021
5
I had a great experience with the service department. They were friendly, understanding; they not only flexed my problem with the car?s computer, they showed me how to reset certain functions if I need to do so.
Raisa Killeffer
Apr 5, 2021
5
Fantastic experience. Browsed, test drove, and left with the car all in the same day. extremely helpful sales-people and outstanding customer service. Highly recommend visiting AutoNation Honda .
Natalie Musharbash
Apr 4, 2021
5
This specific location has Always been wonderful. Been doing business here almost 4 yrs The services here have been excellent & they are attentive & the staff have always been friendly & explained in details problems & coverages. My last visit I want give Joe Shroeder Special Recognition & Aporeciation. Joe was extremely helpful & much of a gentleman & took time to drive with me to find problem as well as when my car was completed, walked me to my car to make sure all systems working properly. Thank you Autonation for being Awesome caring dealership 😊I would highly recommend to anyone
Vicky Wilson
Apr 2, 2021
5
3/29 was a very nervous day for us because it was our first time buying a car. Ed was so great is making us feel comfortable and explaining everything for us. We loved the car we picked out and still love it!
Melynda
Apr 2, 2021
4
I had an appointment scheduled with a person that left the day before. When I got there I was treated as a drive in. I waited about 10 minutes before an advisor was assigned to me. Was not happy about having to wait since I had an appointment. If someone leaves someone should check his schedule for appointments and not leave the customer hanging!!
Carol Greene
Apr 2, 2021
5
We had a great buying experience, Joseph is an awesome sales man and he made it easy to make our decision.
Mariana Cristiá
Apr 1, 2021
5
The best car buying experience. Ed Pernick was great and knowledgeable. Everyone was so friendly and helpful! I would recommend AutoNation Honda West Knoxville.
Stacy Simmons Knight
Mar 31, 2021
1
First off, knowing how and what to do with out of state customers. Returning phone calls, maybe rescheduling days off for general and assistant manager. Hire more people to do title work.
Jess Snyder
Mar 30, 2021
1
Nightmare. I have traded cars for over 40 years and this is by far the worst experience ever. From the smart mouth girl answering the phone to general manager and assistant being off on the same day. Who does that? One person between several dealerships doing title work, really? But they are 5 managers setting behind glass office when you first walk in ! Unbelievable experience
Disappointed
Mar 30, 2021
5
The folks at AutoNation always take good care of me and my car.
Jimmy
Mar 30, 2021
5
Great experience at AutoNation Honda when getting my 2020 CRV service.
Judy Gregory
Mar 29, 2021
5
Good service, recommend them.
Jeni Taylor
Mar 27, 2021
5
We had our 2019 Honda CR-V serviced and, as always, they did a great job. Our service professional, William Klimek, went above and beyond in listening to our concerns and ensuring that everything was satisfactory. Highly recommend.
Gabrielle Burn
Mar 27, 2021
5
Everyone at AutoNation Honda goes above and beyond with anything we need. Our service professional (William Klimek) was very thorough in listening to our concerns and making sure we were satisfied. Highly recommend.
Paul Burn
Mar 27, 2021
5
The waiting time was short and pleasant. My service advisor, Joe Schober was very helpful and answered all of my questions. You are very fortunate to have Joe for an employee.
Patsy Clark
Mar 27, 2021
5
I recently had my CRV serviced at AutoNation Honda West Knoxville: four new tires, new battery, and an oil change... for a much-needed road trip! The staff and service technicians are all top notch. I’d like to especially call out Joe Schober, my service advisor guy, for his great attitude and knowledgeability (big word!) to answer all my questions and present me with different purchase options. He’s a friendly guy who’s easy to talk to! Thanks!
Mark Longmire
Mar 26, 2021
5
Got great support by sales and accounting to buy new accord hybrid. Want to purchase again when replacement next time.
Kensuke Ishii
Mar 26, 2021
2
AutoNation emailed me wanting to buy my used car. Really nice guy emailed that evaluating car would be 15 mins. If price is agreed upon then 2nd step of processing paperwork would take 1 hour so we made a scheduled appt. At appt, we accepted the fair offer given that actually took 35 mins bc we had to wait 15mins when we arrived. After accepting offer, by our own fault, we had to leave and come back. The expected 1 hour 2nd step actually took 1 hour and 45 minutes!!! We missed other apps, hadn't ate, and was late to last appt of our evening. May not sound like much but what was supposed to a total of 1 hour and 15 mins was a approx 2 hours and 20 mins!
LeAnne
Mar 24, 2021
5
I highly recommend AutoNation Honda West in Knoxville, TN. Joseph Chaaya, sales consultant, was very professional, courteous, and went that extra mile to provide excellent customer service.
Carol Payne Sawczyn
Mar 23, 2021
5
This dealership has always performed in a very timely and professional manner. That's why I continue to have my vehicle serviced at this location.
Scott W
Mar 23, 2021
5
We were lucky to get Stephanie as our salesperson. Excellent work and always thinking of the customer. Hoping that the service on our new CR-V will be just as good.
Reid Kantenwein
Mar 23, 2021
5
Brandon Reynolds was a great sales rep and we?ve purchased or referred others to him on three car purchases.
Craig Donnachie
Mar 23, 2021
5
Everyone was great! All of our questions were answered and every step of the process was explained to us.
Kelcey Ferguson
Mar 20, 2021
5
Best car buying experience ever. thank you Katie S for being so helpful, kind and professional.
Donna McEwen
Mar 19, 2021
5
Junior was awesome! Had my car serviced and it was a great experience.
Tammie Hernandez
Mar 19, 2021
5
For the last two years each and every one of my encounters at the dealership have been first rate!
Jerald Wrubel
Mar 19, 2021
5
Able to get my car in and make the minor repair quickly
Doug Banister
Mar 19, 2021
5
The serviceman was very pleasant and explained everything clearly.
Kathleen Rosenau
Mar 18, 2021
5
Excellent service in a timely manner. I met Jordan who was very knowledgeable and helpful.
Yvonne Hansen
Mar 18, 2021
5
Jamal was very friendly and courteous, he listened to our needs. Overall, he made this experience exceptional. We were dreading going to a dealership.
Debra Hill
Mar 17, 2021
5
They were on time with our appointment and very knowledgeable about the Van we were buying. Our new Van was ready and they explained everything we needed to know very well . I would highly recommend AutoNation Honda West Knoxville.
Della Palmer
Mar 16, 2021
5
I had a specific car reserved to come look at. I was lucky enough to get to work with Katie Stallings. She was wonderful and easy to work with. Very attentive and made what is usually a very stressful ordeal a enjoyable, easy and perfect experience. I would definetly refer anyone to ask for her. With that being said, the entire staff was very polite, professional and gave me a great deal. Thank you AutoNation Honda Knoxville.
Donna M
Mar 16, 2021
5
Great service team! I have been bring my car here since the purchase in 2012.
Debra Bozeman
Mar 16, 2021
5
Brandon was amazing from the first phone call til the moment we drove off the lot. The staff is great and the service was worth the drive from Clarksville. From the detailers to the General manager our experience was amazing. Thanks everyone keep up the great work.
Melissia Gatewood
Mar 13, 2021
5
Excellent service, timely service, friendly personnel, modern facilities.
Gerald Boroughs
Mar 13, 2021
5
the Autonation service dept. is professional and efficient. they get your vehicle in quickly and explain the service options, prices, conditions, time, etc. guests can wait in their showroom or get a free ride to other businesses nearby. I usually go for a walk and service is done in an hour or two. the facility is clean and quiet. the price for my service was similar to other places. I will always choose Autonation and William my service manager
Stephen Wayne Joest
Mar 10, 2021
5
Sat outside so did not use their waiting area. My service representative was polite, friendly, and thorough. He prepared comparison bids for new tires I will be needing and paired my new iPhone to my car.
Roberta Carlin
Mar 10, 2021
5
Westside Honda makes service a breeze and the service advisers are helpful and understanding. The waiting area is clean and sanitized and welcoming, also.
magblos
Mar 9, 2021
5
Good and personable service and done in a timely manner
Jennifer Beerbower
Mar 9, 2021
5
Stephanie was my sales person she was pleasant and knowledgeable.
Dara Price
Mar 9, 2021
5
Easy complete competent service Do not care for the review process though
Ed Lee
Mar 8, 2021
5
We have two Honda Accords and our daughters have a Honda Pilot and Honda Odyssey between the two of them and all of our vehicles are serviced exclusively by AutoNation Honda. When it comes time to replace our Accords we will be starting at the AutoNation Honda Sales Department to begin the process.
John S. McMurtrie
Mar 8, 2021
5
AutoNation Honda in Knoxville, Tennessee, continues to impress me with the quality of their services. I recently had 10K service performed on my 2019 Ridgeline while I waited. Not only was the work performed quickly and efficiently, but the complimentary coffee and newspaper were greatly appreciated. The price was very competitive with that of local independent shops and I had the assurance that only Honda quality parts and fluids were used.
Jerry L. Harris
Mar 8, 2021
5
Another very good service experience at AutoNation Honda in Knoxville, TN. Service Writer, Charles, always does a great job!!!
Tim Earith
Mar 5, 2021
5
Joe was my advisor and he was on top of everything, excellent service, very thorough. Very happy with service received and they also took the competitor's coupon on top of that. Will use them in future again.
Gina Larkin
Mar 5, 2021
5
Taylor was very friendly and helpful during my visit. The wait was short and my car was fixed without any hassle. Parkside Autonation is Great place to purchase or service your vehicle.
Felecia Adams
Mar 4, 2021
5
Easy and pleasant experience with AutoNation team. I'd done weeks of research before visiting the dealer, found the vehicle I was most interested in, drove it, and bought it. I went to AutoNation on the recommendation of a friend who also purchased there. I found the staff helpful, respectful and adhering to COVID precautions.
Knoxville
Mar 3, 2021
1
I bought my CRV here many years ago, and still love it! I only bring it back here for recalls of which there have been 3. The first 2 took place without any problems--ie-the service dept. "found" no other problems with my car. This time I was presented with quite a list of "repairs" needed on my car. I was confused, as I have always taken very good care of my cars and didn't see how these things could be wrong. I have people who have taken car of my cars for over 30 years and I trust them to never sell me something I don't need! I took your list to them and was not surprised to learn that all but one item on YOUR list was not leaking, fraying, etc. In fact, the belt your service dept. said was fraying was replaced in December, just prior to a trip that I made!! The only thing on your list that was accurate was a burned out brake light! Sadly, I'm told this happens frequently at car dealer service departments. Is it because we are women or do you treat everyone this way? I may buy another car from you but you will never service my car, I simply can't trust you!!
Barbara Goans Wray
Mar 1, 2021
5
Drove for 2 hours to purchase our new Odyssey from this dealer. Our sales rep, Katie, offered a great price and was a pleasure to work with. Highly recommended!
William McDaniel
Feb 24, 2021
5
Convenient and very friendly attendant.
Pat Self
Feb 24, 2021
5
They quickly scheduled appointment and performed repair service.
Brian
Feb 23, 2021
5
Excellent all around. Jordan was great to work with. He was very pleasant and helpful.
Charlie Young
Feb 22, 2021
5
Excellent quick service . The waiting area was clean and set up for social distancing.
David Reaves
Feb 20, 2021
5
They made everything so easy. I was in and out in no time!! Brandon was great.
Karin Fox
Feb 19, 2021
5
Enjoyed the experience a lot more simple and easy. Adrian was great to work with. Felt quite a bit played on the trade in on my truck. would’ve been worse if I didn’t push back alittle. But they send pictures off and some one else appraises the vehicle so can’t blame dealership. Luckily they changed one thing but i didn’t push my luck on the rest.The people there were great. Would highly highly recommend.
Dillon Hendrix
Feb 19, 2021
5
My wife and I took our 2016 Accord in to be serviced, and we were very pleased with our visit. Our service advisor, William Klimek, was courteous, knowledgeable, helpful, and efficient. He took time to clearly explain what was found during inspection and to offer recommendations. At the end of our appointment, he also reviewed what we could expect in upcoming services and kindly asked if we had any questions. We are happy that we had a nice experience and found such an exceptional person to assist us.
Aaron McCumber
Feb 18, 2021
5
We could not have asked for a more seamless buying experience. Everyone in every position treated us with great care. We highly recommend AutoNation Honda!
Leigh Anne Mcafee
Feb 17, 2021
5
It was a very pleasant experience to interact with William Klimek.
Xiaohan Yang
Feb 13, 2021
5
Austin and David were absolutely great! Explain everything and went above and beyond!
Taylor Carver
Feb 12, 2021
5
Just had my Odyssey serviced here and as usual the service was exceptional. We have serviced our Hondas here for over 20 yrs! This was my first time working with Jordan and I am impressed with his professionalism and care. Thank you Auto Nation Honda!
Jackie Restaino Johnson
Feb 12, 2021
3
I purchased a 2017 Ram 1500 on Feb 7, 2021, which was a Sunday. The salesman was professional and courteous and communicative in providing information. I had entertained this vehicle a few weeks earlier and the price was lowered, and that info was communicated to me by the salesman. The reason I bought the 2017 Ram 1500 was that the dealership worked with me on my trade-in, which was a vehicle I had purchased there new in 2007. They honored an independent estimate $1200 higher than their original estimate. The tires on the 2017 RAM 1500 passed their inspection criteria. The day after I purchased the vehicle I took a ride at 70 miles per hour and felt a bit of a drift left so decided to take closer look at the tires. The front tires were unevenly worn, symptomatic of needing alignment. 4/32 was on the outside and most of the surface area from the middle toward the axle was at 5/32 or 6/32. I took it back to the dealership and they also test drove it and explained their original tread depth criteria for passing the inspection was met. I left and later that day requested by email that we split the cost of new tires. I never heard back and was disappointed by that lack of reply. I understood the position the dealership had taken. 4/32 is still 2/32 from the red zone and most of the tire surface was better than that. The tires were original and thus 5 years old. On Feb 9, 2021 I had the vehicle aligned and bought new tires 2-9-2021. I provided the dealership the alignment record for their information (by email). Tires are very important and the 125 point used vehicle check should validate wear and alignment. That was missed. However, the people I dealt with were professional and the trade-in value provided was good. I gave 3 stars and commend the sales and maintenance team for their courteous manner. Caveat emptor was in effect for the tires. If the tires had been replaced 50-50 the dealership would have had 5 stars.
Bill
Feb 10, 2021
5
Had a great experience taking my 2017 Pilot for a 90k service. Safety protocols in place and Bill did a great job keeping informed of inspection findings.
Elessar
Feb 9, 2021
5
Great service. Junior was great as rep. Work was done on time.
Michael Smith
Feb 8, 2021
5
Excellent service. I would recommend to every one. From sales to parts to service, I always get excellent service for my 2 Honda vehicles
William
Feb 8, 2021
5
Nancy was great to work me in at a moments notice. Jordan went above and beyond to get me a loaner car and was super helpful and professional.
Menesa Pritchett
Feb 8, 2021
5
The staff was very helpful and courteous. I would recommend as a place to find a vehicle and service department is great.
Johnny D Rogers
Feb 6, 2021
5
Shout out to Jason, Adam, and Glenn! They made my experience great! I will only be dealing with AutoNation from here on out.
Emily Wuebker
Feb 6, 2021
5
Quick professional service will talk to you about what needs to be done but not force you into anything. We keep coming back because they treat us well. 😀
Diana B. Taylor
Feb 5, 2021
5
I took my car in to get my oil changed and computer updates. I also got an alignment
Tricia Raines
Feb 5, 2021
5
Great service. My service rep was Junior . I will work with him again.
Paula Howell
Feb 5, 2021
5
I recently bought an Accord Hybrid there. It was an easy process. I never felt pressured. I have been to other dealers in the past and they move in on you like a vulture when you pull in the parking lot. They worked with me to get where I wanted to be. I had been preapproved for Honda financing but they searched and found an lower interest rate some where else. That impressed me. Brock was my salesman and he was great!
Lisa Anne
Feb 3, 2021
5
Always receive top notch service. I can count on accurate honest assessment of my vehicle every time I bring it in for service. My advisor, Joe Schober is the best!
Maxspinrun
Feb 2, 2021
5
Exceptional service always, fair honest, and accurate! My advisor Joe Schober is the best! I would not hesitate to recommend this dealership to my family and friends.
Max
Feb 2, 2021
5
The nice people. The are very friendly.
Karen Ressler
Feb 1, 2021
5
Excellent sales representative. Very organized selling process supported by very professional sales personnel.
Osama El-messidi
Jan 30, 2021
5
Took in car because of check engine light. Rodents had chewed sensor wires. This was replaced. Also had oil changed and car checked out. Mud flap was loose and was fixed. Got new battery. Really appreciate care given to my car at AutoNation. Thanks.
Rachannvalen
Jan 29, 2021
5
The staff did an excellent job from scheduling the appointment to completing the work in a timely manner.
Christina Brown
Jan 29, 2021
4
Service great, professional and friendly. Have always Joe Aragon through the years and upon arrival learned he was dismissed from his job!!! So disappointing for he was a true asset to the company! I had thought about getting rid of one of my Honda?s in the past and he was was always so positive HELPFUL and professional I decided to keep my car! Do not know what happened but Joe is a SERIOUS loss to Auto nation!!
Edde Stout
Jan 28, 2021
5
The ability for this dealer to have full records of service needed and then execute in a info. AutoNation is the best at this!
UnicornChase
Jan 26, 2021
5
Everyone was very helpful and friendly. The service man who helped me wasn?t even the one assigned to me; but, he took care of the situation.
Diana Richmond
Jan 24, 2021
5
they are pleasant very knowledgeable always have me in and out when promised
Susan McCoy
Jan 22, 2021
5
Everything was fine. However it is difficult to determine what routine work is really needed since Honda's manual does not indicate needed work frequencies and what the service provider and the car's "maintenance minder" recommend is often different.
Western
Jan 22, 2021
5
Adrian the salesman and Jon the finance guy were great! Highly recommend them both! I love my 2016 Subaru WRX STI!!! If you're looking to buy go check them out. Neither were pushing to get a sell, great experience!
Jodie Dutton Ballard
Jan 21, 2021
5
Our experience with the Sales Team and Dealership was amazing. Not a high pressure approach at all. Glenn and Katie worked with us on what our needs were and what they had that would cover those needs. We had some great test drives and got a wonderful deal on the car we picked out and a very fair trade-in for our non-hybrid 2020 CR-V Touring. We drove over 50 miles to get to the dealership and we are so happy we did.
Honda305
Jan 21, 2021
5
I recently took my 2019 Ridgeline in for routine service as well as some warranty issues. Surprisingly, after going to two other dealerships Deland Honda and Page Honda, my Ridgeline was fixed. My experience at Autonation was excellent even though I did not buy my car there, this is how a dealership should be.
Daniel S Daniel
Jan 19, 2021
5
Overall a very good experience buying a new Odyssey for my wife. They were extremely busy, and the process took a while as a result. That's the only reason for just 4 stars on the buying experience. Our sales associate, Austin Smith, was excellent.
Tony Dalton
Jan 19, 2021
5
The best service department. Loved their shuttle service provided while my car was getting fixed.
Shinae Kang Wampler
Jan 18, 2021
5
Great experience ......................................................
William Thompson
Jan 16, 2021
5
Excellent! From the time I arrived until the time I left, the staff was very courteous and answered all my questions regarding the system message on Instrument Panel.
Barbara Ryan
Jan 16, 2021
5
I don’t usually enjoy the buying car experience but Brandon Reynolds made it very enjoyable! Plus, I love my Passport elite!!!
Lorraine Johnson
Jan 14, 2021
5
Great people, prices and work done Thank you !!!!!!!!!!!!!!!!
Ray
Jan 13, 2021
5
Michael Taylor was very easy to wrk with and professional. .
Felecia Adams
Jan 13, 2021
5
Although I will miss Mike West in the service department (I've been going to him for almost 20 years), I wish him all the best in retirement. For this maintenance visit, I went to "Junior" and was happy with the service. Although my car didn't have the "sanitized" poster in it after service, he assured me it had been wiped down inside. And everyone in the service department was wearing masks and doing their best to maintain social distance. I felt relatively safe.
Mary Mix
Jan 12, 2021
5
Great experience each time I visit. I purchased my car there and keep up maintenance there. Very friendly and professional staff.
Felecia Adams
Jan 12, 2021
1
Been buying cars for 45 years and these gentlemen are a prime example of why the car salesmen have such a negative rating. Biogest bunch of con artists in the business
Michael Nester
Jan 11, 2021
1
We bought a used car from them. The next day the check engine light came on. We returned the car under their 250 mile, no questions asked return policy. We have now been waiting for our check for over 20 days. What a bunch of con artists.
Kathy Bratton Redmon
Jan 11, 2021
5
Good service. They corrected all issues and finished early. Service consultant was excellent.
Robert Ballantyne
Jan 11, 2021
1
I?ve been buying cars for forty fove years and this place even gives car dealers a bad name. They use every unscrupulous ploy from lowballing your trade to bait and switch. Do yourself a favor and stay away from these people
Michael Nester
Jan 11, 2021
5
Excellent service best experience buying a vehicle I have ever had. The staff was knowledgeable, friendly and helpful.
Brandi Cheri Mullis
Jan 9, 2021
5
Adam was great in taking care of all of my concerns. NO HASSEL and done quickly.
William Mcdonald
Jan 9, 2021
5
I have been pleased with the whole process from sales to service. Everyone is very courteous and professional. Would definitely buy my next auto from them.
Carla Strange Wolfenbarger
Jan 7, 2021
5
Jordan was my service rep. He was knowledgeable, courteous and friendly.
Gary Andrews
Jan 7, 2021
5
Quick service and determination of heater problem on my Fit. After analysis, immediately explained and ordered needed parts. It?s good to deal with folks who know their business!
Marshall Lounsberry
Jan 5, 2021
3
the only bad thing is that i purchased the car and at 1200 miles ended up in shop with some drive train issues.
Elizabeth Brown
Jan 4, 2021
5
Michael was very pleasant to work with and everything was done to my satisfaction.
EMILY DAMERON
Jan 4, 2021
5
Excellent service Department .Always helpful and polite. A good experience.
Kim Hammock
Jan 2, 2021
5
Bought a new van from out of state. Transaction was flawless. Autonation Honda dealerships perhaps have the best price in the entire nation. Prices always below KBB and below invoice too. Mr. Quaint, the salesman, was very professional and easy to work with. Highly recommended.
IceSplash
Jan 2, 2021
5
Best experience ever trading a vehicle! Purchased a new Honda CRV, with a trade-in and was out of the dealership in less then 2 hours! Thanks to the professional team at AutoNation. I’ve purchased many vehicles and have always dreaded having to deal with salespeople, however I have found the only place I will deal with from now on! Katie was great to work with, no pushy sales pitch, she was very friendly, super knowledgeable about the vehicle, and listen to my needs. At the same time, Sales Mgr Sean was great, no hassle dealing, just helping you make the best decision. Very highly recommend AutoNation Honda!
Diane Mailloux Cox
Jan 1, 2021
5
Everyone at this location exemplifies great customer service standards. Every encounter with my service writer, Joe Schober, the technicians that service my car and the porter have all been outstanding. I?ve never been pressured into unnecessary services. This is why I always bring my car to this location. Keep up the good work!!
Robin Griffith
Dec 31, 2020
5
It was the best experience we ever had at a dealership, everything went smooth and fast, will highly recommend this dealership to anyone.
Brian Coy
Dec 31, 2020
5
Routine service, but done well - great communication, outstanding quality of work, and minimal waiting time.
George Hall
Dec 30, 2020
5
Great salesman in Brandon Reynolds. Very helpful and friendly in going through the buying process of our new Accord. Thanks Brandon!
Stacy Warren
Dec 29, 2020
5
Great people to work with.
Joe M Wilson
Dec 28, 2020
5
Savannah did a great job . Price was great . Received Timely communication by email which is what I prefered . Scheduled a test drive 2 days later after checking other dealer prices went and purchased CRV. Would have prefered to pay with American Express I have a checking account but that is the only check that I have written this year .
smith Smith
Dec 28, 2020
5
While searching for a specific Jeep, I found one at Autonation (3 hours away). I worked with Katie, and she was great! Since I needed my questions answered before driving there, she was so willing to help! She even took pictures while it was receiving its inspection! The entire process was efficient. Outstanding service! Thanks for my new ride :)
Holly Ballard
Dec 26, 2020
5
Routine service performed in accordance with manufacturer's service schedule. Consumables--tires and battery--replaced.
Gerald Scott
Dec 26, 2020
5
These folks are very hospitable and knowledgeable of their products. Good people! Highly recommend them!!!!
Greg O'Connor
Dec 25, 2020
5
Easy to schedule and appointment.
Ronnie Wheeler
Dec 24, 2020
5
Excellent service: friendly, knowledgeable, helpful, courteous. Treated us as valued customer.
Nickie Williams Dunker
Dec 24, 2020
5
Austin and David was great at getting everything done for me quick .I did not have to spend the whole day at the Dealership. Spent about 45 mins total...
Kathy Stinnett
Dec 24, 2020
5
Just wanted to say thank you again to Michael for providing me with such great customer service! He went over and beyond, was very courteous and really did a great job in advising me on what to do when it came to switching my tires. Thanks again Michael! God bless you!
Oluwamuyade "Temi" Asemota
Dec 23, 2020
5
I have found Auto nation Honda to be a great dealership. My service advisor, Joe, is terrific. I very highly recommend the dealership.
Jim Ramey
Dec 21, 2020
5
We bought a new Honda CRV!!!!!! Glenn was great to work with!!!!! We are soooooo happy with Auto Nation!!!!!
Denise Custer
Dec 18, 2020
5
Charlie is the go to guy!! So helpful and explains everything! I have been going to AutoNation for years and will continue to do so. Thanks Charlie!
Anne Jennings Watkins
Dec 11, 2020
5
I recommend it because it has fair pricing, polite sales people, and an excellent service department. Couldn’t ask for better.
Cynthia Schober
Dec 9, 2020
5
I was happy with ability to schedule my service and that it went very quickly. Thank you Ed
Ed Leaver
Dec 9, 2020
5
Good customer service with friendly staff . I traded my Honda mini van with 2017 Honda Ridgeline. The truck had some problems. Auto nation Honda took care of issues with no extra cost. Even meantime they provided me free temporary suv to use. Thanks auto nation Honda.
Moe Hosseini
Dec 9, 2020
5
Excellent customer service. Brad is outstanding at taking care of customers
Brian Chapman
Dec 9, 2020
5
Bought a Honda Civic for my daughter recently. Our salesman Joseph was so great. Showed us all the features of the car before we test drove it. Then more while driving it. I wouldn’t of known that the car had that many. After purchasing the car it was late and way after closing but he stayed and made sure her phone was connected to Bluetooth and any other things that made it more comfortable for her to drive. We were so impressed with him. Go there and ask for Joseph. Everyone else was great also. But Joseph was the best!!!
Suzanne White Berggren
Dec 8, 2020
5
Never had any problems with the service department at Autonation Honda, they do great work. Always a pleasure to work with Brad on my Honda service repairs!
Darla Hammel
Dec 8, 2020
5
Everything went smooth. The dealer and financial rep even stayed over their shifts just to help me purchase the car and also got my monthly payments as low as they could
Olsey W
Dec 7, 2020
5
Everyone was very friendly and professional. Everyone from the sales person to finance worked very hard to get the payment a little below what I was willing to pay. This is my 5th Honda and I will continue to only buy Honda's.
Mary Brackins
Dec 7, 2020
4
Service Manager did not return call after voice mail was left
John Howell
Dec 7, 2020
5
Great service. My service advisor, Junior, was very good. He went over and above to be sure I was satisfied.
Steven Mouzon
Dec 6, 2020
5
Sales and management were friendly and professional.
Googooeyes
Dec 5, 2020
5
I have never had anything other than a great experience! ኀ bought my Civic from them 2 yrs ago and they allowed me my time to decide without hounding me the whole time like most sales persons do The service dept is amazing. I delt with Junior. He communicated with me from discussing my issue on the phone, to the work they were doing and after I got it home. I feel as tho he honestly cared about my safety amd satisfaction with taking care of the issue. I recommend these guys to anyone considering purchasing or servicing your car!!
Tracy Nichols
Dec 4, 2020
5
The most fun place to buy a car. Just had my 2016 Civil serviced, the people are friendly. The service is fast. The dealership is always sparkling clean. Always enjoy my visits.
Cheryl Kasemeyer
Dec 3, 2020
5
Mike West and his service manager, Jason, make a great team I have used this dealership and Mike West, as my service specialist now for over 15 years. They do great work, care about their customers and treat us fairly!
William
Dec 2, 2020
5
I like purchasing my vehicles from AutoNation Honda in West Knoxville, and after the sale, the service has been Great. I am in and out in a timely fashion and they always take good care of me and my vehicle.
Vickie Canupp
Dec 2, 2020
5
Good friendly service! I’m always pleased with the service.
Marsha Fritz Shultz
Dec 1, 2020
5
Honda Knoxville always does great service with friendly, knowledgeable staff. Joe S always helps me and is honest with me. Very appreciative to him and the Knoxville team!
Sarah Beard
Dec 1, 2020
5
My 2019 Odyssey battery went dead in my garage. AAA jumped the car and drove to AutoNation. Thanks to warranty 2 hour's later new battery car checked out on the way home
Butch79
Nov 26, 2020
5
Purchasing a vehicle from Katie and Savannah was a breeze. Go see either of these young ladies for a hassle free automobile purchase. They are the best!!!
Michelle Beth Hix McCoy
Nov 24, 2020
5
We were in no hurry but were very interested in the Passport. Visited a couple of dealers and found what we liked on the lot at AutoNation. Joseph assisted in a drive and info about the vehicle. A few days later, after getting a very good price, we purchased. Joseph was very thorough in processing, along with the finance folks, to wrap-up the transaction. Afterwards, I was given an exhaustive, and appreciated, overview and personalization of settings on the Passport. All in all this was a satisfying experience. There was a scratch on one window but we were assured it would be replaced when a new one arrived. So far so good. This is our third Honda product. I expect many, many miles and many years service out of them. I can recommend AutoNation. I believe they will earn your business.
Keith Davidson
Nov 24, 2020
5
I lost my vehicle of 20 years due to an accident so I was forced to look for a new vehicle. I was still suffering pain from the accident and when I arrived at Honda and explained, I was treated with care and concern. All of the staff I dealt with, was wonderful. Even though I was forced to get a new vehicle, the staff worked to help me through the process. I appreciate their professional but caring attitude. Thanks, Jonathan, Will, Brock, and Sean.
JennyGail
Nov 24, 2020
5
A pleasant afternoon, the facilities are great and the car was done very quickly.
Leslie
Nov 23, 2020
5
Brock in sales did a great job of showing us a car that worked well for our budget. We even got something we weren’t expecting! Would definitely recommend this dealership. Mr. Edwards in finance also worked hard to make sure that we had the best deal.
Siobhan Simcox
Nov 22, 2020
5
Best car purchase experience I have ever had. No hassle, nice people, easy transaction.
Jeff Roberts
Nov 22, 2020
5
Thank you Junior for your attention for my regular service appointment😊
Robin Edmeads Gold
Nov 21, 2020
5
Joe Schrober is GREAT! (sorry if I misspelled). He always goes above and beyond.
Jeff Heidle
Nov 20, 2020
5
Had a service appointment - very easy to schedule and they were very punctual, courteous, and thorough.
Joanne Logan
Nov 18, 2020
5
Very knowledgeable and friendly staff
Greg Matson
Nov 17, 2020
5
Good experience hope they stay good for future deals.
Pramod Patel
Nov 17, 2020
1
I would NEVER buy from them again !!!! I love my van but the people that work there are horrible. We had to go back 4 times to do paperwork. The people could not get their crap together. It’s not the buyers responsibility to know what papers need to be completed. Also we set up an appointment to sign papers for the 2nd time , drove a little over an hour to get there , & the guy had left for the day. So we had to come back a 3rd time a few days later. About a week later they called to say we had to sign another paper. 3rd issue we had was - we had a drive out tag. When the tag expired we went to courthouse to get tags & were told the paperwork from car lot had never been filed. So we could NOT get tags. We had already had the van for 5 weeks. They had plenty of time to file paperwork that they sold van. So we had to drive over an hour AGAIN to go pick up another drive out tag so they would have time to file their paperwork so we can get real tags. This place is horrible. All they do is give u the run around
Blondie
Nov 16, 2020
5
Had a pleasant service visit for oil change and tire rotation on my 2018 CRV at AutoNation Honda. Since I live in Oak Ridge have to plan my time for this visit and made appointment and service advisor Junior told me right off that they were behind 60-90 minutes but he would do what he could to speed up the process, he accepted the discount phone sent on my phone with no questions. Waiting room is pleasant and coffee available but miss the cookies guess due to virus. Car was ready in 90 minutes which was faster than I expected. Very pleased with all aspects of my visit.
JOHN KLEMSKI
Nov 16, 2020
5
Thank you Junior and Mike Hensley! You guys truly SAVED THE DAY! I had rescued a baby bird and it got loose on the way to the rehab and ended up in my dash trapped! Junior spoke to me several times and had me come down to the dealer for help after almost 5 hours of trying to get her out. Mike took panels off and searched every area he could. At the last minute the little one hopped right out and back to safety. I’m so so thankful for this generous and kind team! I will be in this week for my service and I know who I’m requesting! THANK YOU JUNIOR and MIKE HENSLEY! You deserve a bonus for today and you TRULY were an ANSWER to our prayers!
Rae Ann Grubb
Nov 14, 2020
5
Thank you so much for your service and I want to give a special thanks for my service associate who was so nice, friendly and very professional. Thank you
Adel Hussein
Nov 14, 2020
5
Move complete Truck on the market for the price. Seats 5, Plenty of security and safety features
Leland Waddell
Nov 13, 2020
5
Efficient, dependable service.
Ann Redmond
Nov 12, 2020
5
Friendly and fair service. Service manager Billy Armstrong and the mechanics here went above and beyond to make sure I was treated fairly and found a fix to an issue my previous mechanics could not figure out. I will definitely be back!
Ana
Nov 12, 2020
5
Honest, dependable, quality service!
Michele Kight
Nov 11, 2020
5
We had a great experience. Staff was knowledgeable and friendly. They did not pressure or hound us when we walked on the lot as many other dealers did.
Daniel Ogle
Nov 11, 2020
4
We had a great experience. Staff was friendly and knowledgeable. They did not pressure us when we walked onto the lot which was one of the main reasons we returned to purchase a vehicle.
Daniel Ogle
Nov 11, 2020
5
Great service! Timely response, very polite, explained service required,.
Jeanne Mitchell
Nov 9, 2020
5
The oil change process was speedy and friendly, the service staff also took the time to help me sync my new phone since I was having issues with it. Great experience.
Marlene Tucker
Nov 9, 2020
5
I have used Autonation for many years. We have purchased 3 vehicles here and very satisfied with the process and vehicle. Today, i came in for regular oil change. All went well and like clock work. My service rep was very professional and got me in and out as quick as possible.
David Wagner
Nov 8, 2020
5
Out of town and we ended up here with some issues we were having. Junior was so helpful! Thank you!
Danielle Beane
Nov 6, 2020
5
Great dealership. Sales people are great and service is great. Nice facility and lots of inventory. Service guys will really try and help you with warranty issues if they can. Bought two cars from there and I have been very happy
Brendan Tierney
Nov 5, 2020
5
Mike West has taken good care of me whenever I need my Honda Odyssey taken care of.
Rita Petro Ramps
Nov 4, 2020
5
Great experience will go back ? ?. For maintenance and repairs
Barry Reddick
Nov 4, 2020
5
The service department always takes care of my car well. They are honest about wait times and have a nice waiting area with free coffee. All the employees are helpful and friendly! Usually Brad takes care of my car but Joe did this time and he was great too! Always appreciate their hard work! Thanks y’all!!
Mary Alice Ferguson
Nov 3, 2020
5
The service department always takes care of my car well. They are honest about wait times and have a nice waiting area with free coffee. All the employees are helpful and friendly! Usually Brad takes care of my car but Joe did this time and he was great too! Always appreciate their hard work! Thanks y?all!!
Mary Ferguson
Nov 3, 2020
5
Good price, very easy to deal with, did not have to even go to the dealership before picking up the car.
Ronald Huinker
Oct 31, 2020
5
I have been using this dealership for servicing and buying my Honda vehicles for 15 years. Always a pleasure to be there. They know their customers and treat them well. The service and sales staff is phenomenal. After 4 vans, 3 cars, and 3 suvs I don?t think I would go anywhere else.
Ila Patel
Oct 31, 2020
5
Car was still under warranty and battery was replaced. Was able to jump start the car and the service rep said bring it in immediately and they will make it right. Service rep was very concerned to getting the car back in service. Very impressed with the quickness of the repair.
Dennis Krieger
Oct 31, 2020
5
Great Service. The planned service and service options were fully explained.
Mark Sodemann
Oct 30, 2020
5
In spite of all the restrictions and difficulties presented by Covid, AutoNation Honda West Knoxville continues to provide superior service. I was extremely satisfied with the service I received on my last visit to have my CRV serviced. I highly recommend them for your Honda service.
ConFromTN
Oct 26, 2020
5
Got the job done. We needed "pitstop" before a road trip. They got the job done right. ??
Alamudun Alamudun
Oct 26, 2020
5
This is the best car I have ever invested in so glad I found you autonation
Regina Gail Bailey Tina
Oct 25, 2020
5
The customer service is great! I found this 2018 Honda Accord Sport with 6MT on their website. Once I decided to buy the car I had to drive 3.5 hours to pick it up. I ran late but they stayed for me to finish the paper work and drive home my new car. Mahmoud “Mac” Sadeq was extra gracious showing me the features of the car and all the benefits of purchasing and owning a Honda Certified car. Very good job guys, thanks!
Mark Matthew Ford
Oct 25, 2020
5
Bought van last Dec. and am very pleased with car and dealership. Given our stay at home condition, I have not put many miles on car but love it for trips to groc and nearby lake house. Service has been very good. It was in for 5000 mile service plus another trip for factory recall. No complaints with either. Good mileage, extremely comfortable, super roomy. Very nice vehicle!
Margaret Sullivan
Oct 25, 2020
5
Employees are great to work with. They completed the job within the time they said.
Ken Johnson
Oct 25, 2020
5
Great service! They are very knowledgeable and helpful.
Sharon Martin Ballard
Oct 24, 2020
5
I had a list of specific features that were important to me; therefore, I started my search in Consumer Reports (safety and reliability); then I went online for certain comfort issues (heated seats, lumbar support, etc.) Finally, I visited AutoNation because the car that specifically interested me was featured online with a significant discount. Katie Stallings responded to my email inquiry with additional information. When I visited AutoNation, Katie was occupied with another customer, but she asked Glenn Quaint to show me the car that interested me. Both Katie and Glenn were excellent. They knew the car and took the time to explain features that were not familiar to me; however, they never used high-pressure methods to try to sell it. Every employee was pleasant and helpful. Great place to shop!
Lorena Truett
Oct 24, 2020
5
Outstanding customer service from both sales and service.
Derek Ard
Oct 24, 2020
5
Due to unfortunate circumstances, I was in need of a vehicle and happened to find one I really liked at AutoNation. Ed and his team did a phenomenal job at making me feel comfortable and confident during my first car buying/financing experience. Knowing the tough financial situation I was in, they made sure that I got everything I needed within my budget. Thanks to them, I was able to drive away that night in my new-to-me car that I am loving!
Whitney Gallacher Perry
Oct 22, 2020
5
The BEST buying experience ever. Katie was outstanding. Quick to respond to all our many questions. NO PRESSURE SALE. I live 150 miles away. Well worth my time. Found truck on Cargurs. Very happy.
William Mcdonald
Oct 22, 2020
4
I made an appointment for routine maintenance at 10am and didn?t get my car back until noon. All I had done was an oil change. I should have been out of there by 10:30! What is the purpose of making an appointment? My time is valuable too. BTW quit blaming COVID. If you don?t have the capacity to service your customers in a timely manner, you shouldn?t accept appointments at specific times.
Randall Coffelt
Oct 22, 2020
5
Great Staff...Very helpful
Angela Hopson
Oct 21, 2020
5
Was not planning on purchasing a new car, but unexpectedly needed too. Stopped in to look at Pilot and Passport. Had a very knowledgeable salesperson named Glenn help us with information. And he went above helping us, we ended up driving home in our new CR-V and love it! Brian in finance was wonderful as well! All around they made what was our least favorite thing to do.... buying a new car..... very enjoyable and EASY! Thanks guys!
Carolyn Rossi Heimann
Oct 20, 2020
5
total overall experience was excellent but due to repair needed took a little longer than expected.
Lanorris Young
Oct 20, 2020
5
Service advisor Joe Schober always makes me feel that my needs have been met and gives a clear explanation of service .
Patsy Clark
Oct 19, 2020
5
Wonderful personable service on our present Honda Accord and a wonderful experience with a sales representative as we also drove a new accord and received a quote for the difference between our trade-in and the new car. Friendly but no hard core sales pitch .
William Adsit
Oct 18, 2020
5
Be sure to ask for Brock. He’s a great salesman who will do his best to get you in the car that’s best for you, but at the best possible price. Thanks, Brock!
Nicole Buchanan
Oct 17, 2020
5
Fantastic service, helpful, honest. They know what they’re doing and go above and beyond to take care your car and really take care of you. Been having them service my vehicles for 20 years.
Stephan Boatin
Oct 16, 2020
5
Joe is my go to service advisor and Michel came and very politely discussed the work he completes on my CRV.
Ms. Gina
Oct 16, 2020
5
The service person could not have been more accomodating. Keep up the good work!
John Cowen
Oct 16, 2020
5
Amazing ,joe is great, service quick And complete
Ron Lord
Oct 13, 2020
5
Very thorough and honest service!
Michael Riordan
Oct 13, 2020
5
I have had a very good experience with the Knoxville AutoNation servicing my car. My two CRVs have been great. My current CRV is a 2018 and I am averaging 35.9 miles per gallon for the 33,000 miles I have put on it. Both vehicles have been serviced only at this location and only for scheduled maintenance.
Wilson Haynes
Oct 13, 2020
3
Got a used Pontiac G8; definitely a looker and seemingly had been well cared for. First and foremost, this is not a complaint against the salespeople, they were great and helpful, but against their mechanics. The car performed fine in the test drive, but with just over 140,000, there were bound to be quirks that the mechanics could have easily taken care of before setting it up for sale. One of the first things I was told before the test drive was that all vehicles passed their 30 to 50 point inspection... alright, here we go... At the dealership, I immediately noticed that the front rotors had been machined, but the pads had not been changed and we're just a couple of millimeters thick (they gaged them and decided they were still good... I always put new pads when I cut the rotors), and that the tires needed to be rotated (which they refused to do because "the wear wasn't severe enough"). Had to take care of these issues myself. The same night I arrived home with it, it began idling rough: unsteady and it made the lighting also dimmer. I contacted the dealer (I was given a 5 day or 250 mile time to return the car: "no questions asked" when I bought it), and was told that I had to tow the car that same Friday night to receive my money back "because that was the last day of the 5 day warranty, (1: the car would have still been within the 250 miles, even if I had driven it up there, 2: I bought the car that previous Tuesday, soooo... No, I still had Saturday) if I chose to do that, or drive it up to the dealer to have it repaired "if it is something we can fix," (what?!). So much for their fabulous multi point inspection. The rough idle and dim lighting turned out to be the alternator going bad (which would have been caught at the dealership if they had done the proper voltage testing). Also, on the online pictures one could see that the TPMS needed service, but when I test drove it and up until a few days later, that warning message was gone (good, I thought maybe they at least did that), but is now back. Hopefully they didn't just fix the one or two tires that needed it and left the others as they were (again, something I like to do is to service all 4 together for good measure). They didn't even bother to change one of the fog lamps that was burned out. Thankfully, this vehicle has a good maintenance record, and has held up pretty well because of that: which should have made it that much easier for the mechanics team to take care of the small quirks before selling the car. Maybe this is a good dealer for brand new cars, but, in my personal experience, not used, since the mechanics did not seem to care enough.
Gabriel Villafuerte
Oct 13, 2020
5
AutoNation off the Parkside Dr in Knoxville gives excellent service. They don’t push things that are not needed. The service Dept gets you in and out in a timely manner. They are helpful and giving discounts when possible. I have been going to the service Dept from Sevierville since having my Honda Pilot and have not been disappointed yet. Julie
Julie Suter Vogel
Oct 12, 2020
5
We have been customers for years and trust their work and love their customer service.
Debbie Gross
Oct 12, 2020
5
I highly recommend AutoNation Honda for a super easy buying experience. This was the fourth Honda we have purchased from this dealership and will continue to shop here when wanting a new car. Jeff Keylon was very friendly and answered all our questions regarding our purchase. I will always recommend this Honda dealership to any one in the market for a new vehicle.
Beth Smith
Oct 12, 2020
5
Every time we have traded cars it?s been like pulling teeth to get things done and make a deal that feels right for everyone. This was by far the easiest and most pleasant car buying experience we?ve had, and we?ve traded several. Everything was worked out thru email and phone. And they did not disappoint when we got there. Katie Stallings is absolutely great to work with. I rarely recommend a dealer, but this one is worth the trip.
Tammy Gawlik
Oct 12, 2020
5
It was good service...................................................
Seoktae Son
Oct 12, 2020
5
Told the three recalls would be 2 hours time. Done in 1 hour 45 minutes from time I drove car into Auto Nation
Lawrence Weiss
Oct 12, 2020
2
I was scheduled for an oil change on my 2019 Honda Fit at 12:30 on 9/30/2020. This was the third oil change. The price was $ 9.81 higher than the last one. It was 2:30 before I left Honda AutoNation. Two hours is too long to wait for a basic oil change. At one point I walked to the service desk because I could see that my car was ready. The service advisor, Billy Armstrong, very rudely told me that he was completing the paperwork. I went back to the lobby and waited at least 20-25 more minutes. That seems somewhat an excessive amount of time to complete paperwork on an oil change. Additionally, as I was waiting for the oil change, Mr. Armstrong came out to notify me that the tread was low on my tires. He suggested three different scenarios all of which were costly. I felt pressured to have one of the three suggestions completed while I was there. Since I wasn’t sure what if anything needed to be done I had him to speak to a friend on the phone and explain to him what he had told me. I opted not to have any of the work done and get another opinion. I received an email from Robin Anderson, the service lane manager, the same day I had the oil change regarding my experience. I replied to her email on 10/2/20. On 10/5/20, I called to speak to Ms. Anderson and after being put on hold several times she came to the phone. I asked her if she had read my email and she replied that no she had not. She said they were short staffed and she would call me before the end of the day. She still has not returned my call. Obviously, I am not a satisfied customer and will not return to Honda AutoNation except for warranty work.
Patricia Long
Oct 6, 2020
5
Being a Honda owner for many years, I bring my Mazda3 to West Side Honda. Its mostly for Hondas, but they take care of my car just as good.
Amelia Horton
Sep 21, 2020
5
Working with William was awesome, very helpful stress free and pleasant to deal with. Thanks William. I highly recommend Auto Nation
Cecilia Robin Comer Robison
Sep 18, 2020
5
Great service! Billy made it all go smooth & safe for me to carry on.....
Cindy Wieland
Sep 16, 2020
5
I have always taken my car to Honda In West Knoxville for any maintenance work. I know some people complain that it is expensive. I have in the past taken my cars to other mechanics but I usually end up going back to the dealership to fix the problem that the other mechanics made.
Mary Long
Sep 14, 2020
5
AutoNation of Knoxville is an excellent service center. As usual Joe Schubert is on point with customer service. Staff is always professional and friendly. I have recommended them to several of my friends and family. Wouldn?t buy another car or have another car serviced in any other dealership. Look forward to purchasing our new Honda CRV next spring at AutoNation.
Jeffrey Heckel
Sep 12, 2020
5
Austin Smith and the staff at AutoNation Honda West Knoxville were PHENOMENAL when buying our 2020 Honda Odyssey a few evenings ago! We were outgrowing our Nissan Rogue and the process was quick and easy and we were informed of every step that was happening in the process! We were thoroughly impressed and appreciative! We will definitely recommend AutoNation! We’ve never had a car buying (or any big purchase) experience where there wasn’t any pressure or long, drawn-out processes. That wasn’t the case with Austin and the staff at AutoNation. Thanks, guys!!
Bre Scott
Sep 11, 2020
5
Everything was taken care of quickly. No issues. Clean facility. Nice service.
Theresa Smith-pearson
Sep 11, 2020
5
Always a great and easy experience when I come to have my car serviced. Brad Skinner does an excellent job at ensuring you and your car are taken care of!
Sarah Mora
Sep 11, 2020
5
Sean B. and Katie S. were SO helpful in our car buying process. They took what could have been a stressful process and they made it so fun and personal. Amazing duo to work with and highly recommend. Thank you for the best experience and a fantastic car!
Rebekah Catherine Lopez
Sep 10, 2020
5
I had appointment for oil change. I am happy with the prompt service and advice. I recommend Honda of West Knoxville.
Farhat Moinuddin
Sep 10, 2020
5
From the first time I walked on the dealership, I was pleased. I was looking for a new car. The salesman who helped me was wonderful. He was not pushy, that is a complete turnoff for me. He answered all my and my son's questions. I took it for a test drive and was sold. The service department is excellent. They are professional, efficient and do an excellent job. I've had to have my car in for a couple of repairs. They provided a ride to the dealership so I could pick my car up. Any questions I have they give me all the information I need. They are polite. Everyone I have delt with at the dealership is friendly, polite and very willing to either give me information or find out that information if they don't know the answer, They rate tops in my book. I have never regretted checking the dealership out and so very happy and satisfied that I did.
Marlene Krzak
Sep 10, 2020
5
Had to start the car hunt for our daughters first car. Fortunately we only went to 4 car lots, but it was the 3rd lot that made our decision. We?ve bought our fair share of cars over the years and had many dealings with car salesmen, but this was the one that went over the top. Brandon Reynolds at Autonation Honda in Knoxville Tn took time with our daughter and helped her make a very informed decision about what type of car was right for her. He stayed in contact with me as we were trying to make our decision and when our decision was made, it was a very easy buying process. Everyone that had a part in our purchase was a pleasure to work with. I have to give top credit to Brandon though. I will highly recommend him to anyone buying a car and recommend Autonation Honda for wonderful customer service!
Angela Smith
Sep 7, 2020
5
They are always very friendly and willing to get to the bottom of any issues. My service representative helped me out with some discounts on my service which was much appreciated.
Virginia Reaves
Sep 4, 2020
5
The service personnel were helpful and follow up was professional.
Elaine Fronczek
Sep 3, 2020
4
It was on time and Brad was nice .he explained what has to be done.
No name
Sep 3, 2020
5
Autonation in West Knoxville really is the best place to purchase a vehicle. This is my second car from them and my experience there could not be better. David Kranig is incredibly knowledgeable on any of the vehicles. I tried several and had many (many!) questions and he very patiently answered every one. I felt very comfortable purchasing from him - he is very pleasant & incredibly helpful. I am also in sales but this guy was awesome without the pressure. I plan on purchasing my next vehicle from him as well!!!
DonnaSue
Sep 1, 2020
5
Quick service, courteous. Found problem in a short time.
Karen Kuske
Aug 27, 2020
5
The customer service has been great and I've seen them go beyond just to help out. The extra bit on this trip was help in trying to get a second key from the original owner. This was just a checkup on a used car that originally came from this dealership so it wasn't a big deal.
John Bradley
Aug 25, 2020
5
I can not thank them enough. Due to my finances and other mishaps, they worked so hard to get me in my vehicle when no other dealers could. They even worked with what I could afford. They didn't pursue me or tell me no. They're such nice people and so polite and courteous. My salesman Mac was outstanding. Our finance guy worked his magic with great easy payments that I could afford. I recommend them to everyone I talk to. Thank you AutoNation for everything.
Linda Ault Smith
Aug 24, 2020
5
I can not thank them enough. Due to my finances and other mishaps, they worked so hard to get me in my vehicle when no other dealers could. They even worked with what I could afford. They didn't pursue me or tell me no. They're such nice people and so polite and courteous. My salesman Mac was outstanding. Our finance guy worked his magic with great easy payments that I could afford. I recommend them to everyone I talk to. Thank you AutoNation for everything.
Linda Smith
Aug 24, 2020
5
My service manager was great. Very knowledgeable and pleasant to talk to. I would recommend this dealership to all my friends and family.
Bujo Central
Aug 19, 2020
5
I was met at my car and escorted to an attendant. Pleasant man and very helpful. Facilities were clean and comfortable. Excellent service
Patricia Self
Aug 19, 2020
5
The staff is so friendly. My car buying experience was so easy, with no surprises. No haggle on the price. I would highly recommend them and would gladly buy from them again.
Diana Parker Dorris
Aug 18, 2020
5
We have received excellent customer, sales and repair service.
Linda Kouril
Aug 18, 2020
5
They were very helpful & kept me informed.
Anne Osgerby
Aug 17, 2020
5
Service department is really helpful.
Melissa Taylor
Aug 13, 2020
5
We own a CRV and a Civic and love them both .
Brandon Reynolds
Aug 13, 2020
5
Everything went smoothly at the dealership for a fuel pump recall.
William Miller
Aug 13, 2020
1
over heard a worker saying his wife/girlfriend tested positive for covid and he was told to leave. he wasnt wearing his mask right, leaving his nose totally exposed and took like 30 minutes to leave hugging everyone.
James Di Maria
Aug 12, 2020
5
Our recent service appt. with Mike went very well. We were very happy. David and Rachel Ballenger
David Ballenger
Aug 11, 2020
5
Always reliable checks, prompt service and feel like I can trust assessments
Buddy Hewgley
Aug 11, 2020
5
It dont git no better! Service was fast, waiting room comfortable, and coffee hot!
James Bentley
Aug 11, 2020
5
My husband and I had our CRV serviced this week. The service department was able to schedule us around our busy schedules and get us in quickly. Service guys were great! Thank you! See you next time!
Tammy Bolinger McDowell
Jul 30, 2020
5
I’ve had amazing service here several times .
Ashley Rae Snipes
Jul 30, 2020
5
We took u\our car in for maintenance and a leak ws found in the AC system. They explained the findings and repair costs and showed us the bad parts. It was a lengthy process so we were given a rental car at their cost so we could shop around town instead of sitting at the dealership for hours. The entire service process was amazing. We highly recommend AutoNation Honda of Knoxville
Connie Mahon
Jul 28, 2020
5
Some how the tire rotation didn't get on the ticket but they got it taken care of pretty quick once I noticed it wasn't on ticket.
Timothy Rhynehart
Jul 24, 2020
4
I had to replace windshield wipers second day I drove it, should hav been replaced
Barry Fox
Jul 24, 2020
5
Just purchased a new CR-V from AutoNation Honda West Knoxville. Our salesman, Jeff, was great to work with. Very thorough from start to finish. Have only had the car less than a week and so far so good. Loving it.
Kay Tekker
Jul 22, 2020
5
I have a 2016 Honda accord bought it there at AutoNation. Great customer service when buying a car and excellent customer service when servicing the vehicle there at AutoNation. Joe Schober Is the service manager there and has always been a pleasure to deal with. In my five years of dealing with autoNation I would give them a five star review across-the-board.
Jeffrey Heckel
Jul 22, 2020
5
We bought an Odyssey in December so with ?lockdown? we have not been driving much. This was my first experience with the service department at Knoxville Westside Autonation and I was very pleased. They were efficient, addressed the recall issue and changed the oil in about two hours. I waited for the service and enjoyed the coffee and appreciated the fact that the place was clean, everyone was practicing our distancing and wearing masks. Most of us were ?the ancient ones? who were waiting but you felt they had provided reasonable accommodation for ?the crisis.? I am a retired nurse so not oblivious to what was being done for the customers health. Some might take issue with the coffee but you can manage that with your elbow. Anyway, it was a good experience and I will not hesitate to go back. Thank you, Brad. Staff very pleasant.
Margaret Sullivan
Jul 16, 2020
5
I received a great service.Thank you for your engineer and people,
Seoktae Son
Jul 15, 2020
5
The company makes and performs my servicing on a prompt schedule . They are professional and caring of their customers . I enjoy my Honda Pilot.
Susan Miller
Jul 11, 2020
5
My contact person was Brad Skinner. He was very professional. We couldn't be more pleased with the service.
Ronald Dunn
Jul 11, 2020
5
Nancy and Charlie were polite, professional, and very informative. The anticipated my needs and gave excellent service.
Joe Metcalf Iv
Jul 10, 2020
5
Joe Schober was a pleasure to work with. He explained the work that needed to be done and answered all my questions in a way that I understood.. The work was done in a timely manner and was was very well done. I always ask for Joe when I bring my car in for service.
Robert Steege
Jul 10, 2020
1
Came in for recall work on Honda Odyseey sat in service lane for 5 min and nobody looked up from computer. Service tech was about as rude as they come. Not helpful. No Loaner car and basically was like well call you when it’s done with no time frame. Never have I been treated this way at a Honda dealership...won’t be back. Rusty Wallace took much better care of my family...guess I’ll drive back across town
Nathan Moore
Jul 9, 2020
5
Great customer service! The technician even got the total service price lowered by $500!
Ashley Purdy
Jul 8, 2020
5
Got an appt when I wanted Service was quick Associate Brad very personable, polite,
Kenneth Schmidtke
Jul 6, 2020
5
My salesman, Glenn and finance man, Will C, both great guys. I will definitely be back when I?m ready to buy again!
Chauntia Harris
Jul 2, 2020
5
Work done on time thank U Oscar Aguilera!
Steve Grim
Jul 1, 2020
5
Appreciated the attention of Oscar A. at West Honda.
DIANE T BASS
Jun 29, 2020
5
They were great people to deal with , if I could afford a new car I would be there to find out what kind of a deal they would give me. AQs I know there service is TOP notch.
Bruce Sheldon
Jun 29, 2020
5
Oscar was very nice and helpful! He helped me to make the right choices.
Mary Burns
Jun 26, 2020
5
Great experience overall. Even drove off lot to get paperwork to us at work.
Devona Brackins
Jun 24, 2020
5
JOE SCHOBER WAS GREAT TO WORK WITH. HE KEPT ME UPDATED ON MY VEHICLE WHILE IT WAS BEING WORKED ON.
Michael Kitts
Jun 21, 2020
5
Convenient location & comfortable location to wait. Service was fast & reliable.
Robert Aylor
Jun 19, 2020
5
they did a good job and did it in a reasonable amount of time...service was explained and reasonable...that's all I can ask
Michael Riordan
Jun 19, 2020
5
I recommend you use AutoNation Honda West for all your service needs. They do a great job!
Betsy Houston
Jun 16, 2020
5
I love 💕 my new Civic! This was the smoothest car buying experience I have ever had! Cosmic Blue Rocks!! Thank you Katie and Will.
Robin R Weeks
Jun 15, 2020
5
Sales people were very accommodating and knowledgeable. Went above and beyond my expectations. Had never been to AutoNation before, but now after purchasing new car (even though 45 minutes away) will continue to have service done through them. Would definitely recommend!! Thanks Brock and Ed!!
Elaine
Jun 15, 2020
5
Did a great job , happy with the dealership. Car ready in a timely Fashion,
William Robinson
Jun 10, 2020
5
Joe Schober is our go to guy for great customer service. Thanks for always treating us well.
Gina Hollenbeck
Jun 8, 2020
5
Charlie was very helpful as always.Had picked up a nail in my tire and he called to get the service covered by my road hazard coverage.
Brenda Webb
Jun 4, 2020
5
Did not buy car locally, wish I did! Brought my Insight in for first 10,000 service to this local Honda dealership. Really wish I bought my car there too....next time!
Laura Owens
May 31, 2020
1
I bought a brand new 2018 Honda accord and had trouble with the suspension components and the warranty wouldn't cover it, $1200 out of pocket expense. Was driving home one day and the safety system completely shut down. Ten warning lights came on. Turbo overboost was an issue too. Took it to Honda to have it fixed because I had 3,000 miles left on the power train and they simply reset the computer and said they couldn't find anything wrong. After this, I was done with the car. Took it back home and traded it in. Done with new Hondas and done with Autonation Honda .
William Carroll
May 28, 2020
5
The folks at Autonation Knoxville, TN are always helpful and take care of me.
Jimmy
May 20, 2020
5
Best car buying experience I've ever had.
Lola Burns
May 18, 2020
5
Service has always been great at AutoNation. All employees are helpful and courteous. Comfortable place to wait and coffee is available.
Deborah Rhea
May 14, 2020
5
Our service was an efficient, complete and most pleasant experience. We enjoyed being served by Joe Aragon and will request his help again!
Tom Schalliol
May 14, 2020
5
At home test drive and delivery. Very helpful and courteous.
Darrell Cameron
May 13, 2020
5
Service was completed as discussed with service manger and within a reasonable time.
Michael Dawley
May 8, 2020
5
Great customer service. Adrian is amazing and helped me every step of the way. Got me in the exact car I wanted in the color I have been searching for.
Masey Hart
May 7, 2020
5
Although I did not have an appointment, they immediately took care of my repair. The repair was prompt.
Ronald Cox
May 5, 2020
5
I bought a new Passport last week. I searched through-out the Southeast for the model and color I wanted. I dealt with Carlos strictly via email. He gave me the best price and best trade-in value for my car. He put it all in writing and when I finally made the decision to purchase from AutoNation he stood by the price with no questions asked. It was an "out the door" price. But there was one hiccup that's worth noting for those paying in cash. I offered them a check from my trust investment account. (A trust that's in my name as the trustee.) AutoNation apparently has some third party company that deals with their checks. That company was unwilling to take a check that was not from my personal checking account. After a last minute scramble I was able to get the money wired to AutoNation and we completed the deal. It all worked out fine in the end but be careful if you're paying cash. (It would not have been an issue had I financed the car.)
Laurence Smith
May 2, 2020
5
Great service, completed in a timely manner, waiting area was constantly being disenfected. Mike West was our service rep. Have used him for 7 years. He is great, personable, tells you about your car but does not push you into repairs of you aren't ready.
Gail Joest
Apr 29, 2020
5
Service advisor Joe Schober is the best. Always treats you like a king. Would not go anywhere else. Service always done on time and affordable.
Butch Lien
Apr 26, 2020
5
I took my Honda Pilot in for repair yesterday. Joe Aragon stepped in to help me with getting the repairs made quickly and perfectly. He always explains what needs to be done, and why. He is such a nice man I just love working with him. Thank you so much Joe! 💕
Lennie Robertson
Apr 24, 2020
5
Brad was helpful and professional. Thanks for the support.
Robert Caldwell
Apr 23, 2020
5
Brad was excellent in customer service! He was extremely helpful and friendly. He was also willing to provide knowledgeable answers to any and all questions.
Abby Jones
Apr 21, 2020
5
We had a seal repaired in the differential. It was done promptly and for a reasonable price. The service rep Joe A was great to work with as always.
Henry Ferrell
Apr 13, 2020
5
I have been using this service department for a while. I trust their work. This is where I go for any major services. They always treat me right!
Pam C.
Apr 10, 2020
5
Great group of folks. Congenial and very personable.
Loraine Langlois
Apr 10, 2020
5
Great service on my 2014 CRV at 46,000 miles. In and out in an acceptable time frame. Mike West service advisor is great.
Don Schreyer
Apr 10, 2020
5
Joe took good care of me and my car under stressful conditions. He made sure everything was in good shape for a long trip so that I could hit the road with confidence that I would have no problems.
Beth Burke
Apr 5, 2020
5
I always feel great after having my car serviced a auto nation honda. The rep at the service desk is always the best and most polite person in the building. He gets you in and back out quicker than any place I've been and explains anything or any question you may have. The prices are fair and you usually have some kind of discount deal going on that comes in handy. All in all, the experience was pleasant.
Lawrence Peterson
Apr 3, 2020
5
great customer service. make sure everything was okay with my car before letting me leave
Emily
Apr 3, 2020
5
Great job as always! Staff is always friendly and service was a minimal amount of time to wait. Thanks for all the work you do to keep my car running safely.
Christopher Darnbush
Apr 1, 2020
5
Excellent service from check-in to reviewing my vehicle maintenance to suggesting upgrades. Brad Skinner did a great job.
Marshall D Smith
Mar 31, 2020
5
It was a great experience. I was especially impressed with the professionalism in this time of coronavirus.
Jennie Otterson
Mar 31, 2020
5
Sales associate and finance staff were very helpful with all our questions.
Jeffery Underwood
Mar 31, 2020
5
Charles Whitaker was the representative assigned to us when we brought our CRV in for an oil change. He was very thorough in explaining how we can tell when our vehicle is due an oil change. He asked if we had any questions. He was very courteous, professional, and willing to help.
Frances Breazeale
Mar 27, 2020
5
The purchase experience from Auto Nation Knoxville TN, was excellent from the sales representative, to the GM , finance and finally delivery of vehicle after detailing. I have been purchasing cars for over 40 yrs and this was by far the best buying experience ever and the quickest with no hassle buying experience.
Gary Lenaghan
Mar 25, 2020
5
Have been doing business here for more than a year for two vehicles, and have always gotten credible advice and solid service delivered as promised. I'll be back.
BH
Mar 23, 2020
5
Auto Nation Knoxville Honda provides consistently great service!
Dana Chavis
Mar 23, 2020
5
I needed an alignment according to my last inspection at my oil change. They noticed the uneven tire wear in front. I have a year 2000 model S2000. I've had it for 17 years and take care of it. The four wheel alignment showed my car was out of spec at all corners. AutoNation took in my car, delivered me home, completed the work and picked me up. Everything is amazing. The car steers better now. And I am a Car Guy, have been since the '60s. I highly recommend AutoNation Honda, Knoxville, and my service writer Mike West.
Grainger Morrison
Mar 20, 2020
5
The service was great.. I was explained everything the service department was doing and what was suggested
Gary Swaney
Mar 20, 2020
5
Because of the mileage (210,000) on my Element (and my negligence) I needed to have a few parts replaced and some of the fluids changed. AutoNation Honda West Knoxville was very helpful in their recommendations about what I needed to do right now and what I could put off for a little while longer. Everything was done that we agreed to ahead of time and was done so in a timely manner. I also have a list of things to keep an eye on that will need attention in the near future. Just wish they could find me a newer Element with about 1/2 the mileage of mine! Love my Element! Thanks AutoNation for keeping it running great.
Con Lynn
Mar 20, 2020
5
I stopped by AutoNation in Knoxville just to inquire about routine service on my Civic. Mike West was most helpful and was able to schedule my service as to prevent me from returning another day. Service was completed in a timely manner and Mike was most helpful in giving me additional information about service requirements . I was most pleased with our interaction . A
Jennifer Sherrod
Mar 19, 2020
5
We worked with Ed and Austin and both were helpful, courteous, knowledgeable and easy to work with.
Thelma Mckeehan
Mar 16, 2020
5
Autonation Honda West Knoxville Service Department is amazing!!! Brad Skinner is a very knowledgeable Service Advisor who goes above and beyond for his customers!!! I highly recommend Autonation Honda West Knoxville?s Service Department and if you are shopping for a new car go there too!!!
Julie Bright
Mar 16, 2020
5
Friendly staff and great, fast service! Thank you!
Kristi Atwell
Mar 15, 2020
5
Scheduled service took less time than I expected. Sevice rep also assisted me on use of remote starting function.
Andrew Ewing
Mar 15, 2020
5
Brock our Salesperson was Fantastic. I would recommend him to others...
David Graham
Mar 14, 2020
5
Great customer service as always and a thorough inspection of our vehicle for any other issues.
Susan Simler
Mar 13, 2020
5
Joe took great care of me. I have no complaints. I would recommend their service department.
Aron West
Mar 6, 2020
5
I have had both my 2014 CR-V and 2016 Pilot serviced at Autonation Honda in Knoxville, TN. I have always received outstanding service and am beginning to feel like "part of the family" thanks in large part to their efficient, friendly and well informed service writer, Oscar Aguilera. I would highly recommend this dealership service department!
John Pinkerton
Mar 5, 2020
5
Brad Skinner always does the best job helping me with what I need to fix on my Honda it is so polite and nice. I always know I can trust Autonation Honda and Brad
Beverly Poole
Mar 5, 2020
5
Got a great deal saving thousands without having to haggle on a lower price. Got above on trade of what I was looking at from kbb. Got what my car was worth on trade. Buying process was smooth and salesman was not pushy.
Leland Waddell
Mar 4, 2020
5
I love the service. So nice and easy to deal with. Joe Arogin is the best!
Ashley Hovater
Mar 4, 2020
5
I trust Autonation Honda to service my car. I could get service cheaper at some other guy, but I know what's actually going into my car at Honda.
Susan Fisher
Mar 3, 2020
5
Joe Schober is the best. His customer service is outstanding!!
Shawn Brown
Mar 3, 2020
5
Oscar always does a great job. A service manager.
Mike Pethel
Mar 2, 2020
5
I bought my car from Auto-Nation Honda in Oct. 2017. Have had it serviced there since purchasing. Always treated very good with servicing completed in timely manner.
Jonathan Grills
Mar 2, 2020
5
Every time I visit this dealership for service I am very satisfied. My service advisor Joe Schober makes all the difference for me, very professional and informative about the condition of my car and what is needed, thanks again Joe and Auto Nation Honda.
Curtis Phillips
Mar 1, 2020
5
My service advisor Joe, was very attentive to my explanation of the issue for bringing the car in for service and explained what the process would be to determine the fix for the issue.
Kelly Roberts
Feb 29, 2020
5
The service advisor Joe Aragon was very helpful in knowing what my car needed. He explained everything to where I could understand.
Debra Patterson
Feb 27, 2020
5
Incredible experience- Painless - Incredible quality all the way across the board.
Stuart Stapleton
Feb 26, 2020
5
fast, friendly and very good service. Have been going to this Honda dealership for over 20 years and have never had a bad experience.
Janice Thompson
Feb 26, 2020
5
Great service! This is a well run dealership, always friendly and helpful.
Frances Garrison
Feb 26, 2020
5
Joshua Iddins was very helpful with the purchase of our new Honda, very knowledgeable and.professional.
Harold lee
Jan 4, 2020
5
Service was fast, fair, and courteous.
Knoxville Dad
Dec 20, 2019
5
servicing provided for B1 maintenance
Deborah
Oct 12, 2019
5
AutoNation of West Knoxville made buying my new Honda Odyssey simple. They were kind and transparent. Would definitely buy from again or recommend to a friend.
rcw1027
Oct 8, 2019
5
Good customer service and attention to details
nashdix
Oct 4, 2019
5
Sean did a fantastic job orienting me to my new CRV
Gina H.
Sep 25, 2019
5
Excellent sales experience from start to finish. This is the second vehicle I have bought from AutoNation Honda in Knoxville. The first experience was just like this one.
Steve51
Sep 17, 2019
5
Super friendly and patient with all my questions and concerns
Llammahh
Sep 4, 2019
5
Our Honda now drives like it should! Great job from great people! Thank you Auto Nation Honda!
Jerry King
Sep 2, 2019
3
Our experience was overall fine. We are so far not able to get the remote rear hatch button in the ceiling at the front to work. We have tried everything we know and will call the local Toyota dealership tomorrow. Rear hatch release was my one requirement and for it not to work is disappointing. We weren't told it wouldn't work so we're still hoping. It would have been nice if the dealership had offered a credit towards buying a second key fob (cost up to $500.00 from Toyota) as there was only one and only one key. Other than a missing trim piece on the floor rails, the car is great for it's age and mileage.
HoneytoAandE
Sep 2, 2019
5
Great customer service. No hard selling. Jacob was friendly, courteous, and offered to help in any way, but did not push in any way.
Kelly
Aug 26, 2019
5
Went into AutoNation for my regular oil change and tire rotation. I always request Joe Aragon as he is wonderful, trustworthy and never tries to sell me anything extra unless it is truly needed.
rpickens59
Jul 26, 2019
5
Excellent service as usual.
WTEvitt
Jul 22, 2019
5
Joseph Aragon is the most gracious service rep. I really appreciate seeing him when I go to get service.
kathy#12
Jul 3, 2019
5
I took my car to AutoNation Honda West Knoxville on June 11, 2019 for regular scheduled maintenance. I own a 2014 Honda Civic. Everyone at AutoNation West Service Department were extremely efficient. I first spoke with Nancy when I called for an appointment. Nancy was kind and accommodating when scheduling my appointment. Oscar Aguilera was my Service Advisor. He was knowledgeable concerning the maintenance of my car. We discussed the recommended maintenance and developed a plan for future service. AutoNation Honda West Knoxville is truly deserving of a 5 Star rating.
MaryAnn
Jun 12, 2019
5
Car buying was a pleasure with AutoNation. Everything was agreed upon in advance via the Internet, all I had to do was show up, sign the sales paperwork, and drive off. I don't know why more people don't buy vehicles this way.
jfa32514
Apr 16, 2019
5
This is the 3rd car I have purchased from Wide Side Honda (Autonation). I love how the dealer always makes sure that any used Hondas on the lot have been serviced. Not just oil changed, but belts hoses, battery, etc replaced. The salesman I dealt with had an extensive knowledge of Accords, we talked for almost an hour driving the car around. I am sure I will continue to purchase my used Hondas from here.
laesttn
Mar 14, 2019
5
I showed up without an appointment, and with a possible bad battery. Oscar was my service rep, and he was especially friendly and helpful. Before long, I was leaving the dealership with a new battery, confidence in my car's electrical system, and I still had time to run the errands I had to do. Thank you!
Howard H.
Mar 12, 2019
5
Ed was very professional and not pushy at all!! It was very nice to look at cars and not be harassed and make up my mind. Ed was awesome!!
Mkberry
Mar 6, 2019
5
Came in when my car battery died and they fit me right in on a completed booked Saturday and replaced it fully under warranty and it was incredibly fast! They did a full multi-point inspection and I left there completely satisfied and with my car working again, thank you!
anonymous
Jan 29, 2019
5
Fast. Complete Care for My Car
Hbeiutk
Jan 29, 2019
5
Joe was very met with a smile, & was knowledgeable about my needs.
nononono
Jan 25, 2019
5
on time and it was easy for me to wait on them to work on my car.
naynay865
Jan 17, 2019
5
I found this dealer and sales person honest, competitive and efficient. I would use them a gain.
Richard
Jan 8, 2019
5
Very pleased with sales staff, no high pressure to buy a car.
JohnM56
Jan 3, 2019
5
We had an amazing experience with Will Clifford. He worked with me to purchase the car as a surprise for my wife at Christmas. He went above and beyond even having an extremely large bow on it for her first look at the car.
Santa Tim
Dec 25, 2018
5
Sales staff was very helpful and not pushy. They gave us a generous trade-in for our old CRV. They ordered the new CRV we wanted and patiently explained its elaborate, computerized safety and convenience features. They are 'on call' if we need help with any of the features.
Emily D
Nov 26, 2018
5
Got a recall notice in the mail. Called AN Honda on Parkside and they immediately scheduled an appointment, along with a free car rental for the day. Went to the appointment and they took care of everything without any hassle. Great people and very attentive to me.
scc0009
Nov 22, 2018
5
I described to Brian that I didn't have an appointment, but that I needed if at all possible to get my car in today to look at it. We were leaving town for Thanksgiving and then onto a funeral and I couldn't take the chance that the car would breakdown. Brian, got my car in and within 4 hours I was ready to go on our trip. THANK YOU BRIAN!!
Michael
Nov 20, 2018
5
The staff at Honda West were professional, knowledgeable, transparent, and there was no pressure to purchase a vehicle. I was very surprised and very impressed by my experience!
Dave H.
Nov 14, 2018
5
I don’t think that I will ever purchase a car anywhere else! The Honda sales team was patient, professional and thorough. They made sure all our questions were answered and always considered our comfort and concerns. When it came time for paperwork and getting out the door, the process was, by far, the fastest, smoothest, most pain-free experience we have ever had purchasing a car! Kudos to Mark Camparoni and Jason Raser! (And all else who helped!) *Notably, we have also used their service department since 2012 and they are top notch as well!!
Glenn S.
Oct 18, 2018
5
On October 10, 2018, I purchased a 2018 CR-V and the entire experience was excellent. David Kraning was the sales rep and was professional, knowledgeable and very helpful. I highly recommend AutoNation Honda to anyone purchasing a car.
Betty Roark
Oct 16, 2018
4
AutoNation Honda was very professional in how they handled my routine oil-change service. At the end of the service, the rep provided recommendations for future consideration for other services.
Daniel007
Oct 2, 2018
5
I went to Rusty Wallace Honda with my daughter to find her a Honda the salesman and everyone involved could not have done a better job. We felt very pleased. I can lay down tonight and sleep because I know she is in safe vehicle. Thank You Rusty Wallace Honda!
tdishmon63
Sep 20, 2018
5
great dealership! I have been coming here for five years and have always had wonderful service.
jawhite865
Sep 12, 2018
5
All your staff is fantastic, but I deal with Eric. I have to have that one on one communication. He is very helpful, trustworthy and knowledgeable. He explains everything. I work my schedule around his. I drive from Seymour to have all my service done. I bought my car here and only bring it here for service. You need to praise Eric for his commitment to your company. He goes above and beyond. Excellent employees are hard to fine, but you managed to get one of the best. Thank you, Carrie Parker [contact information removed]
Carrie P
Sep 10, 2018
5
Eric, went way and beyond his job that everything was done satisfactorily. He is an asset to your company
Ruby Nichols
Aug 27, 2018
5
I took my 2010 Accord in to get the airbags fixed because of the recall. They were fast to set everything up and called me when it was done. Overall took less than two hours from start to finish.
Honda_Owner
Aug 13, 2018
5
We had a wonderful experience at AutoNation Honda. Our salesman Jeff was very polite and helped us get a fabulous deal on our new car. We were very pleased with our experience!
Lolomidd
Aug 6, 2018
5
It was a great experience! I got the best price. The personnel I dealt with were friendly and helpful in the process of buying my Pilot.
Happy Buyer
Aug 2, 2018
5
Great customer service and very happy with the work on my Honda CR-V
MrsTucker
Aug 1, 2018
5
David Kraning, Joe in Service where we started, Sean (Sales Manager) and Glenn (Finance Manager) were all outstanding. David stuck with the deal and listened carefully to our needs and was immediately on any questions we had coordinating with every one of his teamates. This is the best team I have ever worked with in buying a car. No pushiness, great bedside manners and pleasant to work with.
AutoNation
Aug 1, 2018
5
Mike West is always helpful and accommodating! Thank you! Always a pleasant experience.
Meekel1969
Jul 31, 2018
5
Took longer than anticipated, but service representative kept me informed.
jsandmd
Jul 25, 2018
5
Oscar in service was very friendly and helpful. And the team did that help appraised my car was very responsive toI.
Jennifer
Jul 17, 2018
5
Service staff was very attentive and courteous while vehicle was being serviced.
Midnitepearl
Jun 30, 2018
4
Worked us in for an oil change on a Saturdayy
honda8237
Jun 25, 2018
5
Helpful service agent, explained needed service and prioritized the list so I could choose what was in my budget to complete that day. Informative without being pushy.
honda8237
Jun 21, 2018
4
I had a lot of work that needed to be done and I'm normally hesitant about going to a dealership, but it was quick, easy and in my price range.
honda8237
May 11, 2018
5
I've dealt with sales people before but this was the most enjoyable experience! I didn't feel pressured, or rushed. It was very smooth transition but most of all I actually enjoyed spending my money!
Mly2boys
Mar 5, 2018
5
Service was fast, didn't feel pressured to buy anything, they let me set the pace of the sale. Process took less time than I had imagined and I am very pleased with my new car. All of the staff was friendly and helpful and all my questions were answered promptly! I would definitely recommend the dealership to friends and family.
SarahBy
Feb 28, 2018
5
Our salesperson, Chad Brooks, was very helpful both during our test drive and later during the purchase process. We recommend him very highly.
rtaccordexl
Feb 6, 2018
5
Purchased a new Honda Accord. Sales associate was courteous and professional and very patient. While the dealership was extremely busy, the sales team was very attentive and respectful. I received follow-up email and call after the purchase, which was impressive. Thank you Autonation Honda of W.Knoxville!
Lotsatreez
Jan 19, 2018
5
All the people that we worked with at AutoNation were very courteous and respectful. They explained the deal and followed up with a very detailed explanation of the features of the CR-V
BobOrave
Dec 8, 2017
5
My experience at AutoNation was great. Chad and Joel were very helpful in getting me in my car. I am beyond satisfied with the service I received.
Loriburks
Nov 30, 2017
5
I worked with Don as my sales rep and Sam, the sales manager. Both were very professional and honest throughout my experience. I was a first time car buyer and they were patient to walk me through the process and explain all of the features of the vehicle. I am very happy with my purchase and would definitely recommend.
Sthrash
Oct 27, 2017
5
We had an excellent purchase experience with our 2017 Honda Pilot. Our salesperson was Austin Smith who was great to work with. He was very courteous, knowledgeable, and made us feel at ease.
TheSimeks
Sep 29, 2017
5
Purchased tires and had installed. Price was great. Arrived for appt and was promptly assisted. Service Advisor was super nice, courteous, made me feel like he really cared about my auto needs and satisfaction. Work was completed in time est given, and my car was parked out front. I was escorted to it and sent off warmly with encouragement to please call if I needed anything further. Overall a great experience. Will definitely return.
smith9636
Aug 22, 2017