Everyone is so helpful! They are all on their A game! Thanks!!!

Overall visit went well will use again

Excellent sales experience from start to finish. This is the second vehicle I have bought from AutoNation Honda in Knoxville. The first experience was just like this one.

Charlie who waited on us was excellent. Went beyond

Everyone worked hard to help me leave in the car I wanted. Jeff let me drive it in several different environments. He did a good job explaining the car accessories and benefits of a new Honda. I will return for service.

I like that there is a TV while you wait. The chairs are comfortable. I like my service manager Eric. He is always very nice and is an asset to the dealership.

I have always received great service at AutoNation Honda West in Knoxville, and their high level of attention to taking care of my Honda CRV was continued yesterday, September 4, 2019.

Everything! Mac was awesome and so was the entire staff! Excellent experience and worth the 3 hour drive!

Super friendly and patient with all my questions and concerns

Glenn Quaint and Dakota were the BEST SALESMEN. Very kind, knowledgeable and willing to.please and you leave with your new vehicle with a Big Smile on your face without having to put up with high pressure salesman. Go see Glenn Quaint and tell him John and Barb sent you. You will be very pleased.

This is the third Honda I have purchased from this dealer. All of my experiences there have been excellent.

Very helpful and upfront on pricing the car. Signing the papers was very efficient.

Our Honda now drives like it should! Great job from great people! Thank you Auto Nation Honda!

Our experience was overall fine. We are so far not able to get the remote rear hatch button in the ceiling at the front to work. We have tried everything we know and will call the local Toyota dealership tomorrow. Rear hatch release was my one requirement and for it not to work is disappointing. We weren't told it wouldn't work so we're still hoping. It would have been nice if the dealership had offered a credit towards buying a second key fob (cost up to $500.00 from Toyota) as there was only one and only one key. Other than a missing trim piece on the floor rails, the car is great for it's age and mileage.

1 hour 45 minutes for work to be completed okay. 45 minutes waiting for the opportunity to give them my money is ridicules. Plenty of workers ...need to foster team work and focus on customer service.

Oscar in the service department is great at customer service, takes time to explain and prioritize repairs and is always friendly and positive.

We recently relocated to Tennessee and were in search of a Honda dealership to continue service of our CRV. Autonation Honda and were welcomed with open arms We had our first service visit and the service and staff were friendly and quick. We were very pleased with everything including the time and they now will be our place for all future service issues. We will also be bringing our Accord in for all service work.

Kenny was awesome to deal with. He listened to our needs and was fully understanding and honest. There was no typical ?dog and pony? show that some dealerships pull. I would definitely recommend Kenny to anyone looking for a seamless car buying experience.

Mac was my salesman he was very knowledgeable and helpful took time to explain very thing was wonderful to work with

Awesome service! Great friendly staff and I was in and out of there for my car service in less than the amount of time they quoted! I will continue going back!

Made appointment, got there early. Mark Camprioi helped us as soon as he was paged. Top of Gentleman list for car sales.would trade with hm again. Our appointment was at 10, got there at about 9:30 a.m. Mark was so happy to see us. He had. Everything ready for us. I believe we were finished with sale and on our way home by 1:30.pm. Mark is Number 1, on a scale of one to ten. 10 plus.

Great customer service. No hard selling. Jacob was friendly, courteous, and offered to help in any way, but did not push in any way.

Speedy service, very, very friendly staff. Very professional. Oscar was very experienced.

Ed Pernick was a great sales person! He was very thorough and patient in showing my wife and I about our vehicle. The entire process went very smooth! If you are looking to purchase a new Honda or used vehicle... go see Ed at AutoNation in Knoxville.

Totally satisfactory experience-prompt, efficient and pleasant staff

I had a great experience with AutoNation! I love my Mazda Miata!

Honda Auto Nation is the best sales experience I have had in YEARS! I had just spent 9 months waiting on a vehicle through a different dealership to only wind up shafted, so my expectations weren't very high going into the sales room. Not only was Ken patient, not pushy AT ALL, he listened to what I said I needed and didn't try to push me into something that wasn't going to make me happy. He even installed my floor mats for me. The entire staff at Auto Nation went out of their ways to make sure that I got the vehicle I wanted at a price I could afford. If you want a team to look out for you in your car buying experience, check these guys out. Oh, and the car is nice too! Lol.

Thank you for great service. Auto Nation Honda has always done an excellent job.

I went in to get the passenger side airbag replaced in my '03 Honda Element. The service was much faster than I expected. All the employees I interacted with were very nice and helpful. I would definitely suggest anyone who needs service on their Honda to check this place out. Thank you very much!

Great service as always. Oscar service advisor was fantastic!

Outstanding service! They quickly and professionally diagnosed the issue and solved the problem

If you need your car repaired don't take it here. Take it somewhere they know what they are doing?

Both Oscar and Nancy are excellent. They are the only reason I keep returning to Auto Nation for my service. Before I was assigned to Oscar, I found the overall process lacking in customer service and very disorganized. I was almost to the point of waiting to do my service at my previous Honda dealer in Florida! Thanks to both Oscar and Nancy!

We needed a new car quickly, and had good experience with AutoNation and older Honda's.. we found a suitable HRV quickly and were able to finalize a deal. Not a perfect experience, but manageable. Wish they could have taken my trade in.

Went into AutoNation for my regular oil change and tire rotation. I always request Joe Aragon as he is wonderful, trustworthy and never tries to sell me anything extra unless it is truly needed.

Michael Taylor is awesome. We love it when we can go to a dealer and walk around without being attacked by salesman after salesman, or stalked as we walk around trying to discuss what we like and don't like. "Just looking", researching, test driving, and finally buying, this was by far the BEST car buying experience ever. He was helpful, got us answers to EVERY question we had, and exceeded our expectations in every way! We'll be back to get another vehicle soon.

Very professional. Easy to work with. Note: I have been driving Honda’s for 25 years. I will only buy a Honda from this particular dealership in the future.

Excellent service as usual.

Very happy with the way I was treated ... got what I needed and had a over all great experience!! And love my new car!!! I would recommend anyone looking for a new car to go by and talk to them ..

Mark C. was great he listened and was able to make the car buying process a breeze.

I was in for scheduled maintenance and oil change, AutoNation Knoxville takes good care of me.

Easy buying process and everyone was friendly, helpful and a pleasures to deal with

Last time I came to change the oil. While waiting, I asked a question if you change the oil filter service worker answered me, we only change the oil to which I replied that I would buy my own oil filter and bring you the next time I would have oil. After 2-3 months, perhaps more, I needed to change the oil, I made a record at 11:00 am. On this day, I worked, asking for help from work, I moved to Knoxville, arrived 10 minutes earlier at 10:50, brought an oil filter, turned to the staff who serve visitors, to which everyone answered me that he was busy and went somewhere, then 15 minutes, I asked the question to whom I can give the oil filter, to which I was told that they change the oil filter when changing the oil. I had nothing to say in response. I was told to go to the hall and wait. after one hour and 40 minutes they called me, I went outside and saw that the car was standing in the same place where it was. I again decided to go to the staff, why the oil was not replaced, to which no one answered me, I began to look to whom I could contact and who could help me in this matter, I was looking for an employee who checks the personnel working in this place, but I not found. After I turned to the employee who was standing near my car. but even he could not immediately help me, only 20 minutes later, an employee filed for me, the employee asked what happened. Because of this attitude, I was late for work and I had to pay money to a person who was looking after my child. I wish this service, as well as the manager, who is not there, learn to listen to people and serve their customers efficiently. it was not very pleasant to see it all. I would be cheaper to serve the car in Walmart. But since I had a warranty on the car I had to go to this (quality) place called AutoNation Honda West Knoxville. Why when I bought a car, the employee was interested in helping me, because he has a percentage of me, and when I came to serve the car under warranty, this attitude towards me? I am very sorry to have contacted this place. It was not very nice. Thank you for the spoiled day !!!!!

I recommend the service department. Courteous, professional, and insightful about what your car needs as far as repairs. Also,your time is valuable to them,where as other places don't care how long you wait

Excellent buying experience with Will Clifford. He was very patient and helpful with me in explaining all the bells and whistles (safety features, etc.) that come with a 2019 CRV EX. Also, the service department has always provided excellent repair/maintenance service for our 2003 and 2005 Hondas. A special shout-out to Mike West. He is always pleasant to deal with. I call him directly to ask any questions and to schedule service.

We had been searching for a Honda Pilot at many different car lots for about a week. We emailed AutoNation Honda about a Honda Pilot that had literally just posted online (very recent trade in). The salesman (Michael Taylor) emailed us back within 30 minutes (after normal business hours I might add so we really didn’t even expect that quick of a response) and set up a time for us to come test drive the next day. We showed up quite a bit earlier than we were expected to be there and he had already had the Pilot sent back to the detail shop for us. We test drove the vehicle and knew instantly that we wanted it (well I did, can’t speak for the husband ☺️). Carfax showed the car had been purchased from the same lot by the previous owner and the fact they had chosen the same business to come back years later for their new purchase, shows they were highly pleased with their experience with them. We experienced great customer service ourselves by everyone we dealt with at AutoNation Honda West and we will definitely be repeat customers ourselves whenever we are ready for our next vehicle. Highly recommend!

A well run business with quality employees. Was patient and accommodating. Felt good when I left the place and that hasn?t changed.

5+ stars! Went in knowing the two I wanted to pick from. Mark Camperoni communicated through email with me. Jeff helped us out. He thoroughly explained both cars. They were the LEAST pushy I have ever dealt with. Absolutely professional and very polite. Never tried to up-sell me. Once they knew my budget they never once asked me to budge on it.They got me in the 19 Civ Sport I wanted at a clearance price. Will be sending people their way. Go see Mark and Jeff. HIGHLY recommend.

I financed my vehicle purchase through them and was grossly mislead. I do not recommend financing with them. Bring cash or outside financing.

Joseph Aragon is the most gracious service rep. I really appreciate seeing him when I go to get service.

AutoNation Honda has been great to work with for the last three years from leasing, to buying, to service on my car, and I would recommend them to anyone who appreciates good business and good service. Sincerely, Vickie Canupp

Shopping online could not have been easier. Dakota Banks gave me a good deal and I am happy with the car. It was worth a drive from Nashville to buy here.

I highly recommend William Clifford Jr, Stephen Cox, and Casey Lynn at AutoNation Honda. My father has worked in the car business for years, and he just retired. This is not only the first car I’ve ever bought without his guidance and assistance, but it’s also the first non-Toyota I’ve ever owned. I’m thrilled!!! Thank you all again Will, Steve; and Casey!!! I can’t thank you enough for taking care of us.

Check in is fast, thorough and details of service findings are explained well

Great experience through the whole process. Adrian Brickey was a great sales person to work with, very personable!

good selling and buying experience

Late Friday afternoon the starter quit working on my Honda Element, so I had it towed to Auto Nation West Knoxville for repairs. Early Saturday morning Eric in service called and said they had my car and confirmed the starter was bad. He quoted me a price to repair it and said it would be ready by 11 am. He called back at 10:30 am and said my car was repaired and ready to go. When I went to pick it up the new starter had been installed and the bill was exactly as quoted. I was impressed how quickly my car was repaired and was impressed with the knowledge and friendliness of the service rep, Eric. I never like paying for car repairs but must say I was impressed with my experience at Auto Nation West Knoxville.

If you go, ask for Ed. He is knowledgable, respectful, and will not push into a car you arent comfortable with. He showed me all the features of the HRV. and helped me sync my phone with the car!! He is the person to see if you want to have a great car buying experience!!! Thanks Ed!

We highly suggest Auto Nation Honda in Knoxville! Mark did a great job taking care of us! The Odyssey we bought was fairly priced and in great condition! After searching Carmax for weeks, we came to auto nation and could not have been happier with the whole experience.

AutoNation on Parkside Drive is very professional. We have purchased 5 vehicles from this dealer over the years. We always allow them to maintain our vehicles so they last. Mr. Argonne has helped us with our maintenance needs over the last year. One time my tire blew out on a major highway and he told me exactly what to do and then replaced the tire for me when I brought it in. We feel we are in good hands.

The car I wanted at a great price. Sales process was easy and pleasant

The service department was knowledgeable about my vehicle. Eric was outstanding/awesome with his customer service! He found me on the lot to update me as service progressed. He went a step further in recommending I go to the place I purchased my vehicle from to be reimbursed for cabin and engine filters that should have been replaced before purchase. I was reimbursed for those and the rest of the service Auto Nation Honda performed on my vehicle by CarMax. Eric seems to care greatly about customers and their needs. He answered general questions I had promptly.

Eric was outstanding/amazing! He kept me updated throughout the service of my vehicle. He answered my general questions promptly as he seems very knowledgeable about my vehicle. He went a step further in giving me my old cabin and engine filters and suggesting I go to CarMax where I purchased my vehicle and get reimbursed for the filters since it should have been taken care of before they sold it to me. I received the refund of the filters and the rest of the service Auto Nation Honda provided me! Eric seems to care about his customers! I will totally be asking for him by name in the future.

Purchased my Civic on the 10th and went back to pick it up the next day. Just want to say if you are looking for a car go talk to Josh Iddins! He really took care of me and set up everything in the car. Explained what every button was for. Thanks Josh! Sharon Davis

Everything was done well and within a good time frame.

The experience was great and the salesman ( Ken Kauffman) was excellent, knowledgeable and very considerate. The whole time from when we stepped on to the dealership lot until we drove away with a fine new Honda CRV was comfortable without any pressure. I would recommend Auto Nation Honda to everybody. Denis Fogo Sr.

An overall great buying experience. Michael Taylor went above and beyond to get me in the exact car I wanted for almost exactly the price I was willing to pay :-) The facilities, customer service, and overall experience was top-notch.

Great buying experience. Reasonable prices, efficient and courteous sales team.

I took my car to AutoNation Honda West Knoxville on June 11, 2019 for regular scheduled maintenance. I own a 2014 Honda Civic. Everyone at AutoNation West Service Department were extremely efficient. I first spoke with Nancy when I called for an appointment. Nancy was kind and accommodating when scheduling my appointment. Oscar Aguilera was my Service Advisor. He was knowledgeable concerning the maintenance of my car. We discussed the recommended maintenance and developed a plan for future service. AutoNation Honda West Knoxville is truly deserving of a 5 Star rating.

Everytime I have been to the dealership the service has been fantastic thank you to Brad in the service department

Oscar was very helpful, thorough, and friendly. The service was great and spent minimal time there.

Make no fuss. Just ask for "Mr. Ed Pernick"! Awesome car-buying experience... Love my new Honda Civic Hatchback Sport Touring.🥳

Jeff and everyone at AutoNation West Knoxville were awesome. This is the fifth car we have baught from West Side/AutoNation and as always, our experience was great!

We purchased I 2019 insight from Auto Nation on Friday, it was a refreshing experience on buying a new car. Sales staff was great.

My sales person (David) was very professional and able to promptly answer all of my questions/concerns. More than that, he made the whole car buying experience an enjoyable one. Not once did I ever feel pressured to make the purchase or feel rushed into making a decision. I even felt at ease and comfortable during the test drive. David was also very knowledgeable of the vehicle and took the time to show me all the bells and whistles the car offered and how to use them. The Mgr and the Financial Rep were all great to work with. I highly recommend AutoNation Honda of Knoxville.

Excellent finance rate. And no nonsense sales approach

Recently leased a 2019 Honda Accord EX from AutoNation in West Knoxville, TN. From start to finish the process was outstanding. Sales person was welcoming, helpful and professional. The same could be sent to the Finance representative. We love our new car. Thanks, AutoNation!

friendly and courteous. fair prices.

Service writer was courteous, efficient, and prompt. Service was performed in a timely fashion and overall service check was done.

We had a terrible noise develop in the front end of our Honda while traveling from WV to New Orleans by way of Knoxville. Despite the lateness of the hour, Nancy assured we were immediately taken into the service department for a diagnostic assessment. The problem was then immediately identified by Nick Thorpe, a problem which could have resulted in losing the front driver side wheel at 70 mph on the interstate with potentially fatal results. Despite it being a holiday weekend, Nick not only drove us and our luggage to a hotel, he worked late that evening to disassemble the front wheel and then returned early the next morning to acquire all remaining necessary parts and complete the repairs so we could be back on our way by 9:00 a.m. In the meantime, the Service Manager, Jamie Hudson, contacted our local Honda dealer service manager in WV and explained why it was the service we had received in WV that had caused the problem and arranged for the WV dealership to pay the entire bill. I shudder to think what might have happened to us if AutoNation had not taken us under their wing. We are so very grateful. We completed our trip to New Orleans and have returned safely home to WV, all thanks to the great folks at AutoNation. We are counting our blessings and AutoNation is at the top of the list!

We had a terrible noise develop in the front end of our Honda while traveling from WV to New Orleans by way of Knoxville. Despite the lateness of the hour, Nancy assured we were immediately taken into the service department for a diagnostic assessment. The problem was then immediately identified by Nick Thorpe, a problem which could have resulted in losing the front driver side wheel at 70 mph on the interstate with potentially fatal results. Despite it being a holiday weekend, Nick not only drove us and our luggage to a hotel, he worked late that evening to disassemble the front wheel and then returned early the next morning to acquire all remaining necessary parts and complete the repairs so we could be back on our way by 9:00 a.m. In the meantime, the Service Manager, Jamie Hudson, contacted our local Honda dealer service manager in WV and explained why it was the service we had received in WV that had caused the problem and arranged for the WV dealership to pay the entire bill. I shudder to think what might have happened to us if AutoNation had not taken us under their wing. We are so very grateful. We completed our trip to New Orleans and have returned safely home to WV, all thanks to the great folks at AutoNation. We are counting our blessings and AutoNation is at the top of the list!

Quick service friendly. Waiting area pleasant. long time customer

I had a great and very smooth experience buying my car from AutoNation of Knoxville thanks to Mahmoud who worked really hard to give me the best deal I can get and for also taking the time to explain every single detail about the buying process and the car I am buying itself, he made my buying experience very enjoyable, I would recommend him and AutoNation to anyone anywhere anytime. Huge thanks to Mahmoud!

Great experience. Salesman was very helpful and knowledgeable with each question we asked.

Am I glad I bought the car? yes. Were there mistakes made by the dealership? yes. But now 3 Autonation dealerships know you can buy a car at Autonation in Tennessee, sign documents at Autonation in Arizona and have it shipped to Autonation in Illinois. However, I am still waiting for my copies of those documents. On the negative side, the official quote I received was sort of rescinded when they realized that someone forgot to put the doc fees of $600 on the quote. I still agreed to buy. On the positive side, prior to the transaction of this car being posted in the Autonation records and after i already agreed to pay the price, I received a sales email blast from Autonation that said the Prius I had been looking at had its price reduced. I brought this to the attention of my salesman Mark Camparoni and he reduced the price to that amount. On the negative side, the shipper of the car apparently changed, I was not being kept in the loop and the car took several days longer to be shipped than anticipated. On the positive side, it did finally get to the Chicago suburbs. On the negative side, it was sent to the wrong dealer. On the positive side, the dealer was only 3 miles further than the one it was supposed to go to. So in the end, we got the car but I could have done without all the additional stress of trying to buy a car for my son while being 2000 miles away.

We sold a car through the AutoNation website. Very easy process and received well above the low end of the trade-in value range.

The service was terrific! An oil change and fuse replacement for cigarette lighter outlet within 30 minutes. We definitely will return for future service.

Went to the dealership today to sell our used Subaru. Got a quote on line and that’s exactly how much we got! The process was simple and pleasant. Paul Blais helped us and he was courteous and professional. Will definitely consider this dealership again when it’s comes time to purchase a new car! Thanks!

I found our salesperson, Mark Comparoni, personable, professional, informative and low pressure. He knew the cars we test drove well, their features and knew the dealership amenities well.

Initially dealt with Ken Kauffman in March and sought him out in May to purchase. Ken was busy with another customer but put me in the capable hands of Jeff Smith. I was very pleased with the knowledge and experience of both these individuals as well as the low pressure approach. Was also very pleased with the finance department.

Got a 2019 Ridgeline. The folks were good to work with. This experience was a pleasant one. Notably, Will Clifford Jr, was great! Thank you Adam for having such a good staff in Will.

My first time buying a brand new car. Josh helped me find the perfect car, that I absolutely fell in love with. Michael helped get me a great price, and Glenn worked the financing side and got me a great monthly payment. I came in originally to lease, and Michael informed me of all my options that I qualified for. I didn't think I would qualify for purchasing, but I did and these guys made it all possible. Now I drive a 2019 HR-V everyday safely with my two kids. Thank you Honda, we will DEFINENTLY be back.

We went to look at used Honda Pilots and ended up purchasing a brand new one for nearly the same price we could have bought a 2018 used Pilot at another dealership. The salesman was never pushy and very attentive and worked to please us. I would highly recommend Auto Nation West Knoxville!

Yesterday I purchased a car from AutoNation Honda and my husband and I agree that it was the best car shopping experience that we have ever had. Kenny in sales was extremely knowledgeable and although he made sure that we knew all of our options, he was never once pushy. He was easy to work with and made our negotiation process smooth and painless. Glen in finance was very thorough in his explanations of our financing options but again did not pressure us into taking something that we were not interested in. Upon leaving, we met Sean, who told us again how much AutoNation appreciated our business and how we are welcome to come back at any time if we have questions about our new vehicle. AutoNation was very fair in their pricing and had excellent customer service, and we left feeling like valued customers. I would highly recommend Kenny at AutoNation Honda in Knoxville to anyone looking for a new car.

Traded my 2014 Tundra on a 2016 Pilot. The sales person. Michael was great. The business manager was also great. Had a hitch installed. The service guy Joe was great as well. Did a great installation. I would recommend Auto Nation to everyone. They are my new go to when we need one of our Honda’s serviced or replaced.

Auto Nation was real professional and team based you didn’t feel pressured the minute you walk in the door. I love my new Honda CRV Exl AWD awesome deal. The workers are so knowledgeable and are excited about their work. I felt like they were honest and upfront you could tell they like what they do. Thank you Auto Nation

The whole sales team, Austin, Dakota and Glen did a great job!

I would recommend this dealer to a friend based on my experience with the staff. We were escorted from car by men with umbrellas each time we arrived to the dealer. Staff was relaxed, experienced and very helpful in answering questions. The financial rep was pleasant and really good at his job. The finance paperwork was cumbersome as expected but did feel rushed in the process which felt a bit intentional when going over extended warranty options. "Move them through fast before they know what they have committed to" was the underlying impression. Remember that they do this everyday and it is not their first rodeo so they know exactly what they are doing so it is would behoove the buyer to slow the process down and take your time when shopping for the best warranty fit. While the responsibility is solely on the buyer, one does feel pressured to move through the mountain of paperwork expeditiously to spare everyone's time, including your own. Just be warned that rushing through this process may result in more than you planned to spend. The extended warranty prices were far higher than expected. And apparently these prices have some flexibility to them but you would not know that unless you balk a bit. Then they will come back with some minor adjustments to make you feel like you have been heard. A major disappointment was when they gave me my car to drive away in and it had under a quarter tank of gas. Let's just say, I did not feel like a valued customer in that moment. Don't pinch pennies at such a critical moment of the customer/dealer transaction. Don't know about you but I have never purchased a car without receiving a full tank of gas...it's just fundamentally the right thing to do. Just sayin'.

My car runs like it's brand new. At first I felt like tire rotation, alignment, and spark plug replacement were upsells from the oil change, It's saving a lot on gas. It took me 3/4 tank of gas to drive 220 miles from SC to TN. After I got it fixed, 1/8 of a tank. It was the best $359 I have ever spent on my car.

Extremely friendly, knowledgeable and helpful. Nice waiting area with refreshments.

Some services are little overpriced for simple services

Oscar was excellent. He was very helpful with my car care and explained everything to me.

Routine service of an older vehicle (2003 Honda Element) handled well and in a timely fashion.

Auto Nation is the best dealership I have encountered through my experience. The team based atmosphere and respect towards the customer helped me focus on what I the customer needed. Very knowledgeable and friendly staff.

Just purchased new car from AutoNation and highly recommend doing business with them. They were knowledgeable, courteous and efficient. They beat the discounted price quote I had received from another dealership and they matched the trade in price quote I received from CarMax. Josh Iddins did a great job guiding us through the purchasing process and getting us the best deal. I hope their service department is as good as their sales department.

We purchased a 2019 Honda Pilot. We LOVE the vehicle and we loved dealing with Auto Nation Honda. Our salesman, Ken was awesome! Very professional, calm and easy to deal with, it was probably one of the smoothest car buying experiences we have ever had! HIGHLY, HIGHLY recommend!!

After holding out for a very long time, I decided to look for a new car. I did my research and found that the Honda CR-V had top reviews on many car sites. I visited AutoNation Honda to take a test drive and see for myself if the vehicle lived up to the hype. Guiding me through this was Mahmoud Sadeq or ?Mac? as he was known by his co-workers. Mac was very knowledgeable about the CR-V and gave me a tutorial on all the many things the car could do. It was amazing. But I told him I wanted to test drive other vehicles on the recommendation list to be very sure the CR-V was the best fit for me. He gave me his card and the ?out the door ? price for the car. No pressure, coaxing or tricks that you hear about when dealing with a car salesmen. Unfortunately, this was not true with most of the other cars I tested. All kinds of slick tactics were used! The most ridiculous was a salesperson telling me I didn?t look a day older than 32 (I?m 62!). I came away from this learning a valuable lesson. If you are selling a great car let the car speak for itself. Have confidence in your product. Integrity goes a long way with me. Mac had it in volumes. The rest of the AutoNation staff was the same. No pressure, professional and very nice people. I appreciated that. So I bought the CR-V. It?s beautiful and a joy to drive. I love it.

Well Done explanation by service man. Got my answer to a problem.

Great customer service. Will recommend dealership to others. Wonderful experience.

Service the way it should be! Would take my vehicle back and recommend my friends to Autonation for service.

Very accommodating and friendly people and the place are so clean

they have the best best cars on the lot

Brock was amazing at helping us find a car. I had so many choices and he helped me narrow it down to my specific wants and needs. I know we were a headache to help because we are very indecisive, but he helped us every way possible. We probably wouldn't have bought a newer vehicle if it wasn't for Brock's support and help. We love our car!

Always have friendly, courteous, expert service. Service department provides feedback on final report; willing to take time to answer questions.

Honda recalled my Accord for a second time regarding the airbags. The recall notice said repair should take about 30 minutes, but might require 2 or 3 hours. It also said that a loaner car could be available. I made an appointment for 10 am. Arriving a few minutes early I was told it would require 3-4 hours, but that I could use a rental car at no expense to me. Everything went as I was told.

Working with Adrian and Jeff was great. I felt respected and like I received a fair deal. I would do business with AutoNation Honda again.

Great rides and deals! I recommend.

Purchased my third vehicle in a row from AutoNation Honda. Highly recommend this dealership. Painless process with very professional staff. I’ll be back!

My first impression about how they do service is great, and value customers decision and action, definitely will come to this dealership again.

Experience was pleasant. There were many CR-V's available to choose from with different colors and options.

We actually flew out of Miami to Knoxville to buy our Honda Pilot. The service at this location is by far the least stressful experience I have ever encountered! Our sales rep Dakota was professional and courteous. Fianance procedures with Glen was a breeze. Qualifying was 1,2,3 with Matt. I will only buy from this location in the future...and I live in Miami!! Go figure!!

My salesman was polite, patient and such a gentleman.

Good customer service and friendly and knowledgeable.

Had the absolute BEST customer service in the service department. Jospeh Schober goes above and beyond! Thank you Honda!

Mark the internet manager gave me a quote and in two hours I was driving home in my 2019 Honda Accord Sport!!! Great job!

everyone was very nice and helpful. from the salesman to the finance department. mine is the 5th Honda in the family.

My husband and I test-drove the new Pilot with David. He was very professional and knowledgeable about all the features in the car, and put no pressure on us. Since we told David we were also looking for a used car for our son, Sean came to talk to us. We explained what we were looking for and left with the intent to compare the Pilot to the Highlander (turns out the Highlander doesn't have Apple CarPlay, which I wanted). Sean soon emailed with links to used cars that were good options. He had obviously listened and didn't send a link to a sports car when we had stated we would like an SUV (like another dealership had done). We considered the cars, but decided to continue to look. We returned to buy the new Pilot in the mean time. Although buying a car is never fun, it was the best experience we have had. Everyone involved with the purchase (David, Sean, and Don) was great to work with. No one pressured us. We did the paperwork with Steve who was friendly and professional (I was especially impressed with Steve when I had an inquiry a few days later. He responded quickly and was very accommodating). When we were ready to leave with the Pilot, Sean asked to show us some used cars on the lot. A CR-V had recently been traded in and seemed to be perfect for our son. It was a one-owner car and the CarFax showed it was meticulously maintained. After test-driving, we decided to buy. AutoNation's used cars are "no haggle" and that was a nice change! Before we left with both cars, David sat with me in the Pilot to program features to my liking, and set up my phone with the Apple CarPlay. Beginning to end, it was the way you want a car(s)-buying experience to be. I will recommend my salespeople to friends and we will buy our next car at AutoNation Honda. Hoping to have the same good experience with the service department.

They were quick and very professional. Best car buying experience I have ever had

Had my car serviced yesterday with an appointment at 9.30 am. Upon arrival I was told that my oil change would take 2 hours even with my appointment. I left at 11.45 am. The service is great but waiting that long while having an appointment.

Car buying was a pleasure with AutoNation. Everything was agreed upon in advance via the Internet, all I had to do was show up, sign the sales paperwork, and drive off. I don't know why more people don't buy vehicles this way.

Went in to look at the new Passport. Met Jesse and he was extremely helpful. Answered all of our questions and we came to a deal that we were very pleased with. Jesse gave me the best new owner lesson on how to operate the technology of the car then any other salesman has over many years of car buying. My husband and I were very pleased with all the people we met at the dealership.

My entire experience was exceptional, everyone was so kind and made the car buying process pleasant!

I've been buying new cars for over 40 years and I hate the experience. I had to get a new car and we knew what we wanted and how we wanted it. I called and emailed five Honda dealers and because of the price, AutoNation was the one we picked. They beat the price by $1,800 to the nearest competitor. Once there our salesman, Dakota, was the absolute best. He was patient, had a personality, worked well with us on our trade in and explained everything about the new car. He was awesome. Know your financing going in. Know what your bank will give you as far as a percentage rate, then ask what can AutoNation do do for you. Bottom line it was a good experience and will I recommend Dakota and Honda to anybody.

Awful. No one came out and woman working the front was very unhelpful

Shopping online for a car was a pain, then Mark Comparoni from AutoNation Honda happened. He texted to the point relevant information to me and send every picture of the car(s) I needed in a timely manner. Ask for Mark, don't be like me and accidentally call him Mike in your other Honda review. He will get you taken care of!

We had a wonderful experience and would highly recommend their service department. They also provided transportation to a local restaurant while our car was being worked on!

was the easiest car buying experience ever!! michael and glenn were amazing to deal with!! will definitely be buying my cars from here!!

The buying experience was pleasant with no pressure. I used the Sam's Club/True Car buying service and got straight forward pricing and fair value for my trade-in. Salesmen knew the cars well and were friendly.

Purchased a used vehicle from this dealership a few weeks ago. My sales rep Jason was awesome to deal with, and went above and beyond to help. However, the general manager is a different story. The car had tires that were over 9 years old, which is really beyond the safety limit. I requested the general manager to have them replaced for safety reasons, and he flat out said no because the car was in high demand, and he can 'sell it to another customer as-is'. I still bought the car because it was the exact colors that I've wanted, but it shows that they put a little bit of extra profit ahead of the customer's safety.

Speedily done and courteous service.

We called and priced a repair and 2 weeks later when we had the funds required made an appointment told the person what we were quoted and took the Van in for repairs. The next day was called and told it would cost way over $100 more for the repair. We decided to pickup the van to take it somewhere else, and was charged $55 to pick it up. Very disappointed.

Joe was a really great guy. He helped me through the whole service for both cars.

Loved, loved, loved working with Erik Schildt today! He answered every question, explained things so that I could understand, and even found a great discount for me to use. The drop-off, wait and pickup/checkout were all good (and pleasant) experiences. The mechanics team got the work done quickly. I’ll ask for Erik at Auto Nation again.

Great buying experience! Both Dakota Banks and Glen were very helpful in helping find the vehicle of my teams. Thanks for the amazing service!!

They take forever to get with you, when they say we will be back in 10-15 minutes, it’s more like 30-40 minutes. They aren’t as friendly as other dealerships I worked with. When I bought my car there was no gas in it, I pulled out and within 5 minutes the gas light came on.

awesome service and communication.....lots of energy in that service department....above and beyond expectations of service I was expecting...very informative, prioritized. what I needed to address going forward Joe was awesome! timeline quoted was right on point...i love my Honda Accord...2008, 83,000 miles...will never have to buy another vehicle... THANK YOU HONDA!

Great oil change for my 2009 Accord. Runs like a top.

Oscar was great. The free rental was a nice touch as well!

Had a great experience, very friendly salespeople & will definitely go back in the future. Would recommend Joe, he kept me informed on the progress of my truck & was very friendly. I’ve always used Honda in Alcoa, but service there was not up to par, so glad I went to Autonation Honda West Knoxville!

Mac, our salesman, was great. Very pleased with purchase.

This is the 3rd car I have purchased from Wide Side Honda (Autonation). I love how the dealer always makes sure that any used Hondas on the lot have been serviced. Not just oil changed, but belts hoses, battery, etc replaced. The salesman I dealt with had an extensive knowledge of Accords, we talked for almost an hour driving the car around. I am sure I will continue to purchase my used Hondas from here.

I shopped around to every dealer in the southeast with the specific van in stock I was looking for. Auto-nation's price beat out everyone. Salesmen were polite, not pushy, no catches at all. I asked for "out the door price," and that was what I got.

I showed up without an appointment, and with a possible bad battery. Oscar was my service rep, and he was especially friendly and helpful. Before long, I was leaving the dealership with a new battery, confidence in my car's electrical system, and I still had time to run the errands I had to do. Thank you!

Brought in for a recall - was done faster than I expected!!

Mike West is the best service adviser. His diligence showed me that I had prepaid this maintenance service while I had forgotten about it. He also gave me good advice for future service. He does this kind of work all day long with a friendly smile on his face.

Took our vehicle in last night and we were told we needed new axles and new brake pads (approximately $2,000 in work). The amount of the work was coincidentally close to our disclosed budget. We took our vehicle to a reputable mechanic for a second opinion this morning only to be told the axles are perfectly fine but instead it is a strut mount issue and does not need immediate attention. The men at Honda scared me to death for no other reason than to make a sale! I am so disappointed by their behavior. I will not be back. We may purchase another Honda someday but it won’t be here!

Great sales staff! I love all the technology features in my new Honda Accord Sport!

Joe was great. The service time and cost were as specified in advance. Friendly and helpful.

My service representative, Eric, is the very epitome of professionalism. He is knowledgeable, courteous,and very expediate. He has a true concern for taking care of the needs of my vehicles keeping them in good condition of which I am most grateful. He represents Autonations of Knoxville in a most commendable manner and I highly recommend him to all.

Ed was very professional and not pushy at all!! It was very nice to look at cars and not be harassed and make up my mind. Ed was awesome!!

I was driving through and had an issue that needed quick attention. It ended being a bigger deal than could be handled quickly, but they did their best and got my vehicle ready as soon as they could. The folks were good to deal with and helped me get into a rental at a reasonable rate.

This was a simple oil change and quick look at our vehicle. Service was quick and service adviser was friendly and efficient. Appreciate the waiting area with fresh coffee and newspapers. This dealership was always seemed interested in keeping us as a customer, not pushing additional service work..

I had a great experience with Will Clifford at honda west Knoxville. He wasn't pushy and had the car i had chose online ready for me to look at when i arrived. They are very competitive with other dealerships. I left feeling positive i got the best deal, and not that i was cheated like I've felt at places before. Very happy with my experience there. Thanks Will!

The salesperson (David Kraning) that we worked with was very knowledgeable about all the features of the vehicle we purchased. David's professional appearance and demeanor not only makes him a standout, but also reflects a positive image for your dealership. Your dealership should be extremely lucky to have such an individual working for you. Thank you, Tom Fischer

Explained in detail the safety features as well as the every day driving features on the Honda sensing.Great customer service

I came in for a 90000 miles checkup. My advisor, Joe Aragon, explained everything in detail. I waited in the comfortable waiting room. Everything was completed and I was out of there

Great experience from beginning to end. I wasn?t rushed to make a decision.

Oscar was very nice!! And my car was finished quickly!

We always have such a positive experience and Adam Foster makes sure everyone goes above and beyond to help us!

I NEEDED A CAR FOR MY DAUGHTER, WHO LIVES IN OAK RIDGE. I TOLD MARK COMPARONI ( BEST CAR SALESMAN THAT I'VE EVER DEALT WITH ) WHAT SHE NEEDED, AND HE CAME UP WITH THE PERFECT VEHICLE, COLOR AND ALL. I AM 2 1/2 HOURS AWAY, SO HE TOOK CARE OF EVERYTHING IN ADVANCE ( INCLUDING A LAST MINUTE REQUEST FOR A TRAILER HITCH ) SO THAT ALL I HAD TO DO , WHEN I GOT THERE, WAS SIGN THE PAPERS AND GO. I REALLY REALLY APPRECIATE EVERYTHING THAT THESE GUYS DID FOR ME ( INCLUDING A REMARKABLE PRICE ) AND WOULD HIGHLY RECOMMEND THEM .

I bought an amazing 2018 New Honda Civic Touring. My sales man, Wil Clifford, did an outstanding job with my purchase decisions. He was very thorough and even showed me how to use all the many features. And helped me link my phone to the car and showed me everything on how it works. Very positive and upbeat experience. It's a large dealership with many buying options. Thumbs up!

Service Department needs to be more focused on what they are doing. I spent over $1000 on needed wear-and-tear maintenance which included a complete transmission flush and fill order. After 3 hours of waiting, I was given my vehicle. Days later the transmission started jerking. Long story short, tech (I assume) flushed the system and filled it while it was hot. Never went back to check the fluid level when the engine cooled. Careless error that could have cost me a transmission. I live in Sevierville and had to make a second trip to have this corrected plus miss another 2 hours at my job. Not Happy....will not return.

It’s great service and fast good staff love auto nation Honda

Yesssss the business and the people are great, I appreciate each and everyone for working hard and getting me in my car

We always have such a positive experience at AutoNation Honda and Adam Foster always goes above and beyond to make sure everything is perfect for us.

The staff is friendly Will Clifford was our sales guy, He with was very knowledgeable.,We changed our mind on what model we wanted and he worked with us to make us happy. I have bought 3 new vehicles from Autonation and have been pleased every time.

Came in when my car battery died and they fit me right in on a completed booked Saturday and replaced it fully under warranty and it was incredibly fast! They did a full multi-point inspection and I left there completely satisfied and with my car working again, thank you!

Fast. Complete Care for My Car

I bought a 2014 Ford Focus from AutoNation Honda 2 weeks ago. They said it has 121 point inspection. The back break rotors are grooved and today the oil change light came on. It only has 40000 miles on it. I am wondering what they inspected.

Joe was very met with a smile, & was knowledgeable about my needs.

Excellent reception and discount

After speaking to a couple of coworkers who bought cars at AutoNation Honda, I decided to go looking for my next new vehicle. It was nice to be able to go into the dealership without being attacked, and actually walk around, find a cup of coffee, and ask the receptionist if she could find me a sales person so I could start my search. Jesus greeted me and I was immediately impressed by how friendly he was and willing to help. He wasn’t pushy listened to what I was looking for, and then told me what was available on the lot. After I told him what I would like to look at he took me to look at some civic hatchback‘s that were the sport touring version a long story short, I chose a blue hatchback sport touring that I absolutely love. My experience at this dealership was nothing short of outstanding, and I would recommend anyone looking for a new Honda to stop by AutoNation Knoxville and speak to Jesus about their next new vehicle.

Our friend Jesùs was the best. There was absolutely no pressure to buy something we didn't want/need and we were treated with respect. The finance department made the sale quick and easy and offered us great and reasonable add ons, also with no pressure. We love our new-to-us van and look forward to dealing with Honda Nation in the future.

These guys are great! They always keep you informed, they’re quick & sure are nice! Thanks guys! It’s never s chore to come here

I live 93 miles from the dealership in Knoxville, and was very pleased with how well they worked with me via phone, email and text messages. The staff were all very courteous when I came in to complete the transaction, even though they were exceptionally busy when I came in, I was continuously being informed about the status of sale. Finalizing the sale was easy, and all my expectations were met. I love my new HR-V.

We just moved here from the west coast and it was my first time servicing my vehicle. Oscar was amazing! Professional and so kind! It was comforting to know he was genuinely trying to help me with directions back home from the dealership and he took the time to listen. I felt like I made a new friend! Our car was driving pretty rough from putting so many miles on it, but now it drives like a champ!

on time and it was easy for me to wait on them to work on my car.

I live 93 miles from the dealership in Knoxville, and was very pleased with how well they worked with me via phone, email and text messages. The staff were all very courteous when I came in to complete the transaction, even though they were exceptionally busy when I came in, I was continuously being informed about the status of sale. Finalizing the sale was easy, and all my expectations were met.

They saw me without an appointment and rapidly replaced the defective part without charge. Very much appreciated.

The tire air pressure light was on and I needed to be turned off along with a recall notice I wanted to hopefully handle as well. Daniel came to my vehicle at the request another gentleman to turn off the air pressure light. He did it in less than 10 seconds. He was very polite and cordial with me and got the job done. Oscar came over to my vehicle to ask what else they could help me with and I told him I had received the recall notice. He walked me to his computer. He was prompt, thorough and genuinely interested in my needs how he could take care of them. You can often tell if someone is just going through the motions or if they think more of a client relationship. There's no doubt in my mind that Oscar enjoys what he's doing for us and was simply delightful. He got the service order filled out and escorted me to the customer waiting area. He had told me about how long the process would take and in around 30 minutes, he was back to say they were through. I signed the service order receipt, he walked me to my car in the garage bay, thanked me for coming in and said if I needed any service help with my vehicle, he told me his name and said to please call or come by so he could handle my request. When someone is sincerely communicating with others, you can absolutely sense that. Oscar was and I appreciate it more than anything else in my visit. The job gets done in a prompt, gracious manner. That's all it takes. Oscar has exactly what it takes! His name is imprinted in my head because he sincerely cared about me and my vehicle needs. Thank you Daniel, Oscar and Auto Nation.

I have bought two vehicles here. I’m always pleased with the service. I’ll probably buy another car here again in the future. Love my new HR-V.

I found this dealer and sales person honest, competitive and efficient. I would use them a gain.

Can’t beat the service you receive from this dealership. I dealt with Gene Petit, I must say not once did I feel pressured. After visiting other dealerships, I walked away with a great deal on a 2019 Honda Accord Sport unlike other dealerships. AutoNation has earned my business.

Very pleased with sales staff, no high pressure to buy a car.

I purchased a Honda Pilot and had a pleasant experience. The service was excellent. They explained to me everything in detail. They offered me all possibilities. The dealership did its utmost to give me the price I wanted. The people working there were very patient and courteous in answering all my questions. I definitely recommend this dealer.

Our family's car was totaled the weekend before Christmas. We were planning on going to visit a sick family member the weekend after Christmas. When we told the team at AutoNation Honda which vehicle we would like to purchase, they fast-tracked the certification process, inspection and detailing so that we were able to complete our trip as planned. Everyone involved was courteous and made the purchasing experience easy!

We had an awesome experience! All of the employees were friendly, knowledgeable, and respectful. Would definitely recommend this dealer!

Least painful car buying experience I have had.No pressure for update .As pleasant as buying a car can be

Service was good. The real issue that I had was that my key chain that I had on my key that I had on it since that I bought it new. Someone there decided to take it off and keep it for themself. So I feel like they have a thief working for them. It had alot of sentimental value to me so i am very disappointed and hurt

So excited to purchase a 2019 Honda Pilot Touring from Auto Nation. The whole experience was top notch! We got a great deal on exactly what we wanted. I appreciated Austin taking me through a very thorough explanation of everything the vehicle had to offer. The warranty options offered from Honda were excellent as well. Thanks AutoNation Knoxville!

Spent the whole weekend searching for a new vehicle. Ended up getting a 2016 Honda Civic. Customer service in helping me finally make a decision was great. All my questions were promptly answered and test drove whatever car I wanted.

Service rep Oscar Aguilera was great. Friendy and professional he went over work to be done as well as explained to me things that need to be done in future,and why. Simple explanations so that I did not get 'lost' trying to follow the conversation. Overall have always found AutoNaton Honda to do a great job. Only thing I would do different? Even the tire places give you cokes, bottled water, individually wrapped snacks. Whereas AH has a few Chips Ahoy, no water, do have coffee and, happily they put out USA Today newspaper to read while waiting!

Jason Raser was patient and accommodating in finding what we were looking for. Process of buying 2019 Honda Civic was very comfortable and efficient. Inventory is huge. Thank you! We will be back.

Easy to work with. No high pressure tactics. I knew what I wanted to pay and we came to a quick deal. Very satisfied.

We had an amazing experience with Will Clifford. He worked with me to purchase the car as a surprise for my wife at Christmas. He went above and beyond even having an extremely large bow on it for her first look at the car.

AutoNation makes car buying quick and painless, great customer service!

We found a vehicle on their website . Contact them and they answered promptly set up a time and went over and we drove it and came home ! Really like purchasing a vehicle this way.

Rating: 0 Horrible experience, I truly regret buying the car. I have wanted this car for 10 years and now, it’s just a negative thought. From the start, the deal was botched. Had I not been stranded, I would never have made the deal. The car was empty of gas, I have no paperwork and a flat tire. And I think there’s a recall no one bothered to tell me about. DO NOT BUY HERE. I’m accustomed to being treated great when purchasing a car!

Chad was so helpful in helping us find a new car! He took the time to really listen to what we were wanting and showed us multiple car models giving the pros and cons of each vehicle. I felt super informed on what car I was buying and never felt pressured into purchasing the car. Chad made sure I got the exact vehicle I wanted with the all the features plus even more. The paperwork process with Autonation was very easy and they were very helpful going through the process.

We love our new Honda CRV! It's a great car, and we felt as if we received excellent instruction on all the new technology when it was purchased. We really didn't have any problems reaching agreement on a reasonable price for the new car, and that included what we expected for our trade-in. We took it in for a service check this week, and they explained everything that they were doing along with prompt and friendly service. We're quite happy with the dealership and the fine maintenance they offer to help us keep our car in the best possible condition!

First service, oil change and tire rotation. Ouick in and over in about an hour.

My wife and I went in to purchase a used CR V. The sales staff was friendly and didn't pressure us at any time. We were given honest answers to our questions during the buying process, which I appreciated. We went home with exactly what we wanted in a vehicle and are very pleased. Will definitely come back for future car shopping.

Sean is an excellent service employee that made my emergency repair extremely easy! He explained everything to me in detail, answered all my questions patiently and provided everything I needed. I would highly recommend Sean and this Honda dealership when in need of service. You will be well cared for in a timely manner!

Auto Nation couldn't have made my experience any easier than they did. The entire process went through very smoothly. Jeff was patient with us and assisted us with all our needs. I can't even begin to explain my amazement at the cost I got my car for. I would highly suggest Auto Nation to all friends, family and even strangers. Thank you again Auto Nation!

All individuals I worked with were professional, courteous, and very helpful. I was surprised that buying a car could be so clear-cut!! I will continue to service my car there.

Joe Aragon, who assisted both my wife and me was courteous, professional, and fast. He did a wonderful job.

I had a recall notice on my vehicle. They had the part, scheduled me at my convenience and provided a rental to make some appointments. Install was done quickly! Service managers are always helpful. Asked them to check something. They came back with "no problem" when they could have just as easily said they did an adjustment and charged me.

Very prompt service, friendly service agent. Gave me a rental car to use instead of waiting in the waiting area. His offer that I wasn’t aware of. Oscar Aguilera was my service rep. Very pleased.

The 2018 (and 2017) CRVs have a known defect in the 1.5L turbo engine. Mine started showing at 2600 miles. Unfortunately the defect wasn't published much until two weeks after I bought my vehicle. On purchase, AutoNation stated due to their multi-location and volume, Honda listens to them when there is a problem. I have not found that to be even remotely accurate. Personally, I'd stay away from the 2019 CRVs as well until Honda publicly announces the correction.

The service manager, Joe Aragon, was very helpful and friendly. I'm very please with the work that was done and the professional manner I was treated.

Service has always been good at this dealer. However, I would not purchase any car there, new or used. They had a couple new cars (Accord and Civic R) in the showroom. On top of a Civic R price of $35K+, they were tacking on another $3K for "market adjustment". We're now looking at about $44K out the door (incl T&L) for the Civic. The Accord Hybrid wasn't far behind. IOW, blatant price gouging. I saw this in the early 80s with the restyled Accord and vowed never to purchase a car from dealers who do this - and I didn't buy a Honda until 20 years later. I'm for capitalism as much as anyone, but this is a disgrace. The dealer/owner should be ashamed.

Best service experience.

Excellent Service Dept. Thanks to Joe and Eric.

My service advisor, Joe Schober, was terrific yesterday! Ready for me at the appointed time, service preformed well and in a timely manner, professional and courteous! Thank you for a great experience!

Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.

LOVE my 2018 Honda Civic Coupe ❣ Great customer service. Smooth delivery!

Service after the sale . Friendly

very good experience. Joe Aragon is definetly an asset to autonation. i will do more business with you guys, strictly because of Joe.

So far very positive. I was not there very long however all my experiences were very positive. Everyone was very nice, very clean, professional. I'm having to take my vehicle back in soon for a follow up so I'm hoping for more positive experiences again. I do go out of my way to avoid the Alcoa airport Honda!

Purchased a 2018 Civic EXT with sensing. Mark Comparoni was a great sales adviser, even came in on his day off to assist me. I am very happy with the car and the deal he gave me. I did a lot of internet research before my purchase and Mark gave me a great deal on what I was looking for. Thanks so much for the quick and painless buying experience.

I bought a brand new vehicle my first Honda ever from AutoNation Honda it's been the worst experience I've ever had with a vehicle and they don't want to back their product they want to refer you to corporate Honda not them corporate Honda you have to deal with corporate Honda not AutoNation they just sell them they don't back them my advice to you is don't buy one from them the worst manager and sales reps I have ever dealt with. this has been a $32,000 lemon. and the staff there will not try to help you or satisfy you just call corporate Honda that's their famous words

Sales staff was very helpful and not pushy. They gave us a generous trade-in for our old CRV. They ordered the new CRV we wanted and patiently explained its elaborate, computerized safety and convenience features. They are 'on call' if we need help with any of the features.

Got a recall notice in the mail. Called AN Honda on Parkside and they immediately scheduled an appointment, along with a free car rental for the day. Went to the appointment and they took care of everything without any hassle. Great people and very attentive to me.

Oscar was fantastic! This is a great place to take your Honda! They take care of the car and if you!

Sales person Jesse did a great job listening to us and helping us get through the process. He followed up several times to make sure we were happy. Thanks Jesse!

Came in for oil/filter change and they managed to very gently squeeze my vehicle in for a tire rotation as well. Very pleased.

Excellent customer service!! Zero pressure environment.

I described to Brian that I didn't have an appointment, but that I needed if at all possible to get my car in today to look at it. We were leaving town for Thanksgiving and then onto a funeral and I couldn't take the chance that the car would breakdown. Brian, got my car in and within 4 hours I was ready to go on our trip. THANK YOU BRIAN!!

good cars and great service.

Awesome staff! Always a friendly greeting every single time you walk in. Very efficient!

Great service, friendly staff. Not pushy about unnecessary items like other repair shops. Appropriate prices, too, now that AutoNation has their own quality line of automotive items like filters, batteries and the such. Can’t say enough good things about the service and people here! They also service all makes and models so bring your cars here if you’re done getting the runaround elsewhere.

Jeff Smith is an awesome salesman. Zero pressure. He took his time going over all options and prices. Never once did he try to sell us a car. He presented options and discussed features we were interested in. Pleasantly surprised!!

The staff at Honda West were professional, knowledgeable, transparent, and there was no pressure to purchase a vehicle. I was very surprised and very impressed by my experience!

Ken Kauffman was very professional and helpful. He answered all our questions and we were reassured that Honda stands behind its product and name.

Great experience, very pleased! Quick and easy process!

So far this makes two automobile purchases at AutoNation, one in Florida, and one in Tennessee. I’ve bought at other reputable dealers before only to fall prey to forced sales tactics, and sales person shark attacks upon arrival. I never get that with AutoNation, nor do I ever feel forced to purchase a car I don’t want. With AutoNation it’s simple, you show up, a salesperson (Singular) greets you, there’s no need to haggle price as most certified pre-owned vehicles are already in line with KBB value, you discuss finance options, and boom, you’re driving out in a new vehicle in a few hours. Everyone at AutoNation Honda of Knoxville made me feel at home from start to finish, especially my salesman Chad Brooks.

great experience

I have never had a bad experience. Being doing business with them since 2005

The person who helped us decide on a car was excellent. He is Mack Sadeq. He was very knowledgeable about the features of the car, noting all its good points, of course, but he also came across as being very honest and candid. Probably the most significant reason we chose this dealership was because of Mike West in the service department. He has helped us maintain our older car for many years - he, too, is very honest and straightforward. We've never felt like he was trying to sell us more service than we needed, nor pad the bill. In fact, he often pointed out cheaper alternatives when the car needed work. Yet he still made sure we got done what was needed to maintain the car: our old car is 19 years old, has over 300,000 miles on it, and still runs very, very well. I tend to be very cynical and suspicious about businesses, as they so often will do anything to separate you from your money, but I trust these guys.

Oscar did a great job of taking care of me. He got everything fixed and helped with the extended warranty. I am loyal to AutoNation!

Nancy was the greatest !

I don’t think that I will ever purchase a car anywhere else! The Honda sales team was patient, professional and thorough. They made sure all our questions were answered and always considered our comfort and concerns. When it came time for paperwork and getting out the door, the process was, by far, the fastest, smoothest, most pain-free experience we have ever had purchasing a car! Kudos to Mark Camparoni and Jason Raser! (And all else who helped!) *Notably, we have also used their service department since 2012 and they are top notch as well!!

Keep scheduled appointments in stead of telling me service would take about 1 hour and then when I get there telling me it would be over 2 hours.

On October 10, 2018, I purchased a 2018 CR-V and the entire experience was excellent. David Kraning was the sales rep and was professional, knowledgeable and very helpful. I highly recommend AutoNation Honda to anyone purchasing a car.

Great and informative no pressure sale. Couldn’t have asked for a better sales team.

I felt good about this place when I purchased my 2011 Honda Insight from them back in 2015. Unfortunately, I wrecked the car towards the end of 2017 and it was deemed a total loss by my insurance company. I contacted Autonation to let them know that the car was a total loss....so I needed them to send the payment for the extended warranty that I purchased from them to the finance company to be used towards the unpaid balance on the car that was still owed. I spoke with Mr. Bowers in their finance department and he quickly mailed me a paper to fill out and return. I did so in March of this year. Took the paper all the way to West Knoxville, an hour from my home, and hand delivered it to be sire it made it there. He also sent me an email requesting the letter of total loss from my insurance company, which I sent back to him the very same day. A month passed. The warranty wasn't paid out. I contacted the finance dept again via phone and they checked into the situation. Said they saw where the paper was turned in, but no one had done anything with it to get the process going. The man (not sure who) said things were put into motion and to check back in a couple of weeks to see where things were. That was April. I called back on the 19th of May and spoke with Mr. Bowers again. Still no warranty pay out. He told me the email I sent was png format and needed to be jpeg. (Why didn't he inform me of that via email or telephone as soon as he received it? Instead, out of sight, out of mind. Ignore the consumer). I amended the email and resent the total loss letter in jpeg format within half an hour of speaking with Mr. Bowers. He actually told me to send it to Mr. Edmunds' email address (also an employee in the finance dept) because he knew how to handle this type of situation better and that he (Mr. Bowers) would call me in a couple of days to let me know how things were going. That was May. I called back in June and spoke with the finance dept manager Joel. He told me that the dealership has a lot of customers and it's easy to get overwhelmed with the amounts of paperwork they have to deal with. I told him that I understood, but I'm sure whoever got paid when I purchased the car didn't have to wait 6 months for that commission. He said he would get things going. Told me to call back in a week or so. That was June. I had my husband call back in July. He called and left several voicemails directly on Joel's business line. Joel never got back in touch with us. That was July. Frustrated, I gave up on the issue in August...but got tired of paying $255 a month on a car I no longer have. Especially since the pay off is only $1,700 and the warranty would cover $1,500 of that and also decrease the interest that I'm paying. So in Sept, I called and told the switchboard operator that I wanted to talk to the big person in charge. I wanted to speak to the biggest manager available at the dealership. She told me that would be the General Manager, Mr. Lynn. She told me to contact him, tell him my story and he definitely WOULD get it handled. She routed me to his business line and I got his voicemail because he was in a meeting with some company big wigs. I left a brief, albeit somewhat disgruntled, voicemail explaining my frustration with the lackluster service by his finance department. He never returned my call and the warranty STILL has not been paid out. Now it's October....8 months....8 MONTHS!!! since we started this cat and mouse game with this dealership...and we STILL haven't heard from ANYONE!!! Obviously, Autonation Honda West Knoxville has absolutely NO regard for their customers once they get their sell in the bag!! (I say customers and not clients because customers come and go quickly. The relationship between provider and purchaser is brief. Clients have long lasting, valued and repeat interaction with providers, not just treated as a way to make a quick buck). What a sad, sad way to run a business. The lack of respect and responsibility must be trickling from the very top of the chain of command with Mr. Lynn...all the way to the bottom with the clueless guys in the finance department who either don't care enough to file for someone's warranty pay out, or have no idea HOW to do their jobs. Except for that switchboard operator. Maybe she should be running the place because she is the only one who seemed to give a d@mn! If you want caring, personable, trustworthy service, DO NOT purchase from this dealership!

AutoNation Honda did an exceptional job taking care of the air bag recalls on my CRV, the service rep, Oliver, answered all my questions and made me feel like I was the most important thing at the moment even though he had several others customers to work with.

We had a very pleasant and informative process of purchasing a car with Mahmoud Sadeq (Mac). He was very through in explaining the features of the car. My husband purchased a truck from him about two years ago and had the same experience.

Great service! Sean Fails was super!!

Excellent, provided rental car. Airbag took longer than expected but the end result was fine.

They do not listen to you or your demands (maybe they are stupid and forget). They talk down to you like you are an idiot, even though you have an engineering degree and know more about everything vehicle related that the salesman tells you. They refuse to let you leave if you let them appraise your car unless you buy another. I kept asking for my keys so I could leave and he would not give them to me, I told hime I wouldn't buy a car today, wouldn't let me leave. I told him I had a price limit that I would no cross, and when there car was more expensive, they would not let me leave. I had to just walk out or they would have kept me for more hours, I just wanted my car appraised. Thought I would be in an out in 20 minutes but was there well over an hour. Ed Pernick is a slimy, lying, con-artist. I would avoid purchasing a vehicle from here as much as possible. The Airport Honda people in Alcoa care much more about you than these people here. All I wanted was my old car back the whole time, certainly not a new vehicle, terrible salesmanship.

They do not listen to you or your demands (maybe they are stupid and forget). They talk down to you like you are an idiot, even though you have an engineering degree and know more about everything vehicle related that the salesman tells you. They refuse to let you leave if you let them appraise your car unless you buy another. I kept asking for my keys so I could leave and he would not give them to me, I told hime I wouldn't buy a car today, wouldn't let me leave. I told him I had a price limit that I would no cross, and when there car was more expensive, they would not let me leave. I had to just walk out or they would have kept me for more hours, I just wanted my car appraised. Thought I would be in an out in 20 minutes but was there well over an hour. Ed Pernick is a slimy, lying, con-artist. I would avoid purchasing a vehicle from here as much as possible. The Airport Honda people in Alcoa care much more about you than these people here. All I wanted was my old car back the whole time, certainly not a new vehicle, terrible salesmanship. Bought my Fit here a few years ago, and the salesman at that time, Butch, was awesome; haven't seen him here for a couple years. They must have fired him for having a soul.

I was impressed with the speed of the repairs and the courteous staff.

Great service! My CRV was taken back at my appt time and returned 45 min later. Everybody here was great! Wouldn't go anyplace else.

I have always used Autonation Honda West Knoxville for my cars, maintenance, and repairs. They do a great job, follow up when necessary, and customer service is really excellent. I wouldn't take my beloved Element any place else.

Good timely service with friendly service crew

2 hrs to change a battery and extra 30.00 to put it in! really???? will never go back.

AutoNation Honda was very professional in how they handled my routine oil-change service. At the end of the service, the rep provided recommendations for future consideration for other services.

outstanding deal on the car I wanted. the bonus was super low miles. I will do business with them again. The car was better than described!!!!! Thank you Auto Nation.

I had an appointment, yet it took the Service Advisor 10-15 minutes to check me in. Considering that AutoNation has 6+ Service Advisors on staff, I think that I could have been given more attention and waited on more expeditiously.

Thank you Erick for making me feel safe before traveling!! AutoNation Honda is the best!!

Great service staff and technicians. Eric was most helpful and professional. My CR-V was in and pout in record time. Thanks AutoNation.

Wanted to check out the dashboard indicator lights for fans and,defrost not working. 8 Defrost was fixed, but no other indicator lights.

I had my oil changed and an alignment done. They were so kind to do it late in the afternoon still.

I went to Rusty Wallace Honda with my daughter to find her a Honda the salesman and everyone involved could not have done a better job. We felt very pleased. I can lay down tonight and sleep because I know she is in safe vehicle. Thank You Rusty Wallace Honda!

Great first service for my Honda CRV Oscar is kind, courteous and professional. Will definitely be back.

Made reservation on line. In and out in one hour. Good.

great dealership! I have been coming here for five years and have always had wonderful service.

Had my van serviced yesterday. My service rep was Mike West. He is great to work with and I have referred others to him. He took care of me with warranty work and with my prepaid oil changes. Very friendly and a asset to the dealership. I have purchased 2 vans from this dealership and have had a good experience in both cases. If your Honda needs service, I would recommend this dealership.

I purchased my Honda in November, 2017. I was able to look at the various models and check out the features of each without a salesman hovering over me. I DO NOT like that experience. I was able to pick the vehicle I was interested in and when the salesman(sorry forgot his name) contacted us I was ready. We took It for a test drive and he pointed out all the information I needed. Bought the vehicle. 1st maintenance service yesterday 09/10/18 and it went very well. Staff was courteous, friendly and helpful. I was very satisfied.

Easy no pressure purchase and my salesman was excellent. If you want to buy a Honda you need to speak with Jonathan Stillwell at AutoNation. He handles internet purchases and he is fantastic!

All your staff is fantastic, but I deal with Eric. I have to have that one on one communication. He is very helpful, trustworthy and knowledgeable. He explains everything. I work my schedule around his. I drive from Seymour to have all my service done. I bought my car here and only bring it here for service. You need to praise Eric for his commitment to your company. He goes above and beyond. Excellent employees are hard to fine, but you managed to get one of the best. Thank you, Carrie Parker [contact information removed]

AutoNation Honda is one of the best car dealerships I've worked with. They are professional, quick, kind, and don't try to sell you on unnecessary things. I always work with Oscar and he is the best! Highly recommend AutoNation Honda for your servicing.

Joe Schober in service does an outstanding job.

I had my car serviced and had great service. I'll be back!!!

Great service. Service advisor, Mike West, is the best. He takes care of his customers. Tech's do a super job in detecting problems and pointing out potential problems.

Service is excellent! very personal and professional.

Good experience, satisfied with this dealer and service.

EXCELLENT SERVICE WHILE SHOPING FOR AND PURCHASING A NEW HONDA

I bought a used Honda elsewhere, which came with no cupholders. I called the parts department and spoke with Joe who could not have been nicer or more accommodating. The parts arrived quickly and when I picked them up and put them in my car, they didn't seem to fit snuggly. I pulled into service where, within a few minutes I had no less than 6 people helping me. We resolved the problem and I am now living in cup holder bliss. Fabulous service. Thanks to all.

Best service department ever...please see Joe Schober he WILL take good care of you!!

This Honda dealership has been servicing my 19 year old Acura since I purchased it 14 years ago.They have been through.efficient,reasonably priced,and always helpful whether I need advice,a loaner car ,a ride somewhere and always letting me know the progress on repairs.They have always told me before any work is done what problems may have been found in the course of a routine service..Geat people !

Eric, went way and beyond his job that everything was done satisfactorily. He is an asset to your company

Since I bought my Hondas from this dealer, I have always had excellent service. However, the last visit one of the items on the list of repairs required a part that was not in stock. The following day I returned to complete the repair, but after nearly two hours I was told that the new part received was not the proper part. I don't know if the error was the fault of the dealer or the warehouse. I was not happy to have to make a third trip to get this item repaired. However, I still rate this dealer's service at 5 stars since this is the first problem I have had in the 12 years I have owned Hondas in this area.

Extremely rude and not helpful. Emailed GM about experience and never received an email or call back

I have bought several vehicles from this dealership and always used their service department. I really wouldn’t take my car anywhere else. Steve has always been helpful and courteous every time.

Terrific job by all......................................;…;...............This is ridiculous to have to make a statement with 50 characters please correct this

Always very satisfied with the service department.

I called for an appointment with AutoNation and was told what I needed would require about 1-1/2 hours. I was greeted nicely and did not have to wait. Everything was explained, the waiting areas are great, the service done promptly. I would recommend AutoNation.

Repair of sliding van door took 5 days because they scheduled the repair before they had the parts. I was without the use of my van for 4 days longer than I should have.

it was a great experience. they were polite and understood me. I​ would definitely go back there.

Not pushy , helpful. Shopping experience was excellent, salesman did his best to accomdate our needs.

I had a great experience with joe and hopefully I get to work with him again in the future. The service experience was the best I have had so far.

Sales associates were very nice and helpful, they were not your typical pushy salesman, I went to the dealership and drove the car then went back 1 week later and bought it.... there wasn't any annoying phone calls during that week nor did I feel like the world was going to end if I walked out of the dealership w/o buying the car on my first visit..... thanks.

Grrat Service Dept They advise what service I need but never pressure me

I took my 2010 Accord in to get the airbags fixed because of the recall. They were fast to set everything up and called me when it was done. Overall took less than two hours from start to finish.

Had service and some repairs done on my 1997 CRV. They checked out the car, advised me Of possible problems and gave recommendations. They advised which services/repairs needed to be done now and which could wait till later.

I have had two bad experiences with this place. The first one was my fault mostly (also when it was West Side Honda), I bought a used car but didnt research the model, customer reviews etc. The car was notorious for manufacturing problems for that specific year. The car was in the shop most of the time I had it and they were good about putting me in a rental but ultimately I lost $10 grand in having to trade the car in for a different car elsewhere because they were unable to return the vehicle even though it was within the 30 day period. The second time was fairly recent,8 I found a used veichle online and went down there twice to see it as they said it was available. The first time I went the vehicle wasnt even there and the second time they said they had had a contract pending on it the whole time. It was just really annoying that it was all so unorganized. My sales guy was really nice and had it all went differently I wouldve probably bought the car from him. For such a large and aesthetically nice place with a large selection of vehicles to choose from I just thought it wouldn't be so shady feeling.

Excellent and Efficient service at AutoNation Honda West! 35 minutes for oil change and tire rotation!

Brought Accord in for oil change and check. Needed transmission serviced. Honda took care of it. We are pleased.

I brought my 2009 Honda Accord in for service. Apparently mine would not be one to be driven 400K miles despite a new timing belt at 150K. I was having a recurring issue and after several repairs at various Firestone locations (AL, TN, FL) because it seem to always happen on long trips. Finally we brought the car to the dealer. At 179K miles I had a serious engine issue. We just paid it off in December! We immediately went car shopping. I looked online, found the car I wanted. The Accord was traded and purchased a 2013 Honda CR-V 44K miles. With that came a new loan UGH. My only complaint is that we were given ONE key. I believe the dealer should have swallowed the expense to provide me with a spare. I guess one has to purchase a new car from the dealer to be guaranteed a minimum of two keys.

We had a wonderful experience at AutoNation Honda. Our salesman Jeff was very polite and helped us get a fabulous deal on our new car. We were very pleased with our experience!

Great customer service and timely completion of service.

It was a great experience! I got the best price. The personnel I dealt with were friendly and helpful in the process of buying my Pilot.

I bought a certified used honda crv at honda autonation on parkside drive in knoxville tn 4 yrs ago. the sales process was pleasant, and the continued service has been outstanding. They have great folks there, both in sales and in the service department. I highly recommend this dealership.

I had a vehicle transported from another AutoNation dealership and the whole process was super easy. I worked worked with Michael Taylor and he was excellent. I feel I got a fair price for my trade in. I’m subtracting one star for the finance manager, I don’t recall his name but he is why people hate car dealerships. I said like 90 times I was not interested in purchasing the extended warranty and he would not drop it.

Great customer service and very happy with the work on my Honda CR-V

David Kraning, Joe in Service where we started, Sean (Sales Manager) and Glenn (Finance Manager) were all outstanding. David stuck with the deal and listened carefully to our needs and was immediately on any questions we had coordinating with every one of his teamates. This is the best team I have ever worked with in buying a car. No pushiness, great bedside manners and pleasant to work with.

Mike West is always helpful and accommodating! Thank you! Always a pleasant experience.

The only reason I did not give 5 stars was because I stood by my vehicle for 25 minutes before anyone even said, "someone will be with you asap". There were at least 6-7 service writers in the service staging area at the time. I still recommend this dealership because the actual service I had was done quickly and correctly. I also had a great experience with a salesman there, I did not purchase the vehicle there because they did not have a Certified Pre-owned in their inventory. Certified vehicles have an extended warranty, 7yrs or 100,000miles.

Mac was fantastic! I would recommend him and would drive from Georgia to purchase a car with him again.

Very pleasant and the technician was helpful and informative.

Excellent ........................ Care...............

The service was exceptional even though I did not have a reservation. The problem was resolved ASAP. Thank you for your help.

Great service. Cleaned the car up and made sure my gas was topped off.

I went to the dealer to purchase a 2014 Cadillac SRX. that they had for sale online. The car was what I had been looking for and so I decided to go ahead and buy it. Then I got a big surprise. I told them that I had already got my financing from the credit union that had financed the last 5 vehicles for ,me and was putting 50% down and financing only 50% of the amount of the car. I was told that they could not let me take the car that day because the credit union was out of state! This was the first time in 40yrs of buying vehicles that I was told that. I was told that if I agreed to let them finance the car I could take it that day, but their interest was too high. They said that I had to wait till the check from the credit union came before I got the car. I gave them the down payment and left. I picked up the car 2 days later, and in the paper work that I received ther was a list from the service dept. that they had checked on the car..well they missed the fat that the battery had a dead cell and would not hold a charge. I got the next day and the car would not start. Called AAA and they came and helped me with the problem. Bought a new battery from them and the car is now just what it should be. I hope to be refunded for the cost of the battery which was $222.95. I am still confused about them not doing business because the financing was from a out of state credit union! I learn something new every day!! Other than this, the deal and the experience was fine. Thanks Jim Dalton

Took longer than anticipated, but service representative kept me informed.

Tire rotation and checkup before summer vacation this month

Prompt. Efficient. Good communication. Would recommend.

Excellent service. Very helpful and knowledgeable staff

While a little more expensive, my CRV always runs better and lasts longer when I have Honda Mechanics work on it. I've owned Honda cars for nearly 30 years and would be a traitor if I left now! Thanks to Mike West as well!

I love auto nation. Great service very efficient and very clean. Service dept is the best

I am very pleased with the purchase I made two years ago and with the excellent customer service I receive whenever I take the car to the dealer for maintenance.The employees in the Service department are very polite, they listen and always wear a smile.

A very good service department. I was late for my appointment due to a Dr.s' appointment running over but they worked me in with no problem. Nice waiting room with coffee and beverages. They also provide free WIFI. Pleasant staff, nice showroom.

After a rough start on a warranty issue, things seem to be heading in the right direction. Thank you!

Oscar in service was very friendly and helpful. And the team did that help appraised my car was very responsive toI.

Great experience! Great Price! Great salesman! True advertisement of vehicle.

I had scheduled my appointment and was taken on time. I had planned on an oil change but service rep reviewed my record and mentioned that I would need brake fluid and transmission fluid changed in the near future. I appreciated this and was able to add this service to my oil change. The time estimated to complete the service was very accurate. My service rep was out to lunch when my work was completed but my checkout was handled by another associate so I did not have to wait.

I was very pleased with our service this week. Both the service advisor & service director were very helpful.

Mike was very friendly and Jason got an estimate on selling my car back to them.

Very professional service byJoe

I am 71 years old and have owned 52 cars in my life time. I can say that my purchase from Autonation was the best buying experience I have ever had. Mac was excellent and the drive from Chattanooga was well worth the time.Arrived at the dealership at 9:15am and was on my way back home at 11:00am. Great price on the vehicle and on my trade. Would recommend this dealership to anyone.

Jeff Smith was outstanding! He bent over backwards to be caring and thorough. He made the process simple and efficient. Auto Nation Honda Knoxville rocks!

I had the normal odometer required oil change and tire rotation. Nothing out of the ordinary. But that's just the point! The reservation was made for my convince, The wait was less then 5 minutes. My service Provider was Sean Christopher F . He was pleasant and performed his job professionally. I was in and out in less then an hour. Thank you!

Worked with 2 excellent sales representatives Mark and Jeff. They were not only friendly and personable they were well so well versed in the options available on each vehicle they were able to explain the functions to a technically challenged old lady. I was presented with a great deal and never once pressured about anything. Who could ask for more from a dealership?

Fast, reasonable and always professional. Folks like Joe Schoeber, my tech guy,, are the reason I keep going back for all my service.

Excellent, the service writes was great, acted as if he was concerned about my vehicle and doing a good job(which he did

I had a very pleasant experience with the salesman, Adrian, as well as Adam and Joel. Neither of them were intimidating. They made me feel very comfortable from the time I arrived until the time I left the dealership with my new CRV.

Just bought a 2018 Pilot! Absolutely love it! The customer service all round was excellent! Best place to buy a car in West Knoxville! They go above and beyond!

Wanted evaluation of used Subaru Imprezia by 'my' mechanics (you all). Was given short shrift with a mere 40 minutes spent v. Was told up to 2hours to complete full car/engine/head faster check - got a short list of minor repairs and no rec on purchas until I asked further and was then told not to purchase given Subaru issues with same. New David Kraning was virtually useless; had no clue re: what I was requesting; spelled it out to him; I had to push to get rec. via him from mechanic who did a half-baked inspection at best. I've been a Knoxvilke Honda customer for almost 40 years - this experience SUCKED which will influence what I do with Auto Nstion Homda in future. This was a condition and safety request for a daughter's new used car!!! I am PISSED!

Very helpful employees that answer any and all questions I may have. They are trustworthy and do a great job servicing my car. I can not imagine going anywhere else.

We had a great experience. Oscar in the service department was great. He was very helpful and went above and beyond. Would definitely go back to Auto Nation. ������

Service staff was very attentive and courteous while vehicle was being serviced.

Attentive service, pleasant to deal with, and good value.

I love them

Service rep was outstanding. I needed several things to be done before driving a long distance. He explained everything that would need to be serviced. Oscar was very helpful, and offered a shuttle ride because the repairs took a long time. Totally satisfied!

Chad was fantastic!!! He was efficient and so helpful throughout the entire selection and buying process.

Great service . Got in sooner than expected . I’ve been there 4 or 5 times and always got in and out in a timely manner

Worked us in for an oil change on a Saturdayy

Michael Tayor was the BEST internet Sales associate ever!!

I'm a real hard knuckle player when dealing with car salespeople, but I never had a better experience buying a car in my life, and this is the last car I'll ever buy. Carlos Diaz was polite, professional, and patient. I went in in full battle mode and quickly discovered they would take care of any concern I had. After a short back and forth on price and trade value, they came within $100 of where I wanted to be. That's a win. Another dealer I had been talking to told me that if I came out below a certain price I had gotten a good deal. I came out well below the number he named. Well below. When the business manager was closing me, he started the extended warranty sales bit, and I said I didn't want one. He didn't mention it again. I expected to spend a couple of days finding the deal and financing I wanted, and they did better than the financing I asked for, I was there for 3 1/2 total hours from parking my trade to driving away with the exact new car I wanted. This is a quality organization. I'm clearly very pleased.

Helpful service agent, explained needed service and prioritized the list so I could choose what was in my budget to complete that day. Informative without being pushy.

Great customer service. They had the car that I wanted at a good price. No pressure sales team. been there before and will return.

Worked w Ed P online and over the phone to negotiate the van and price. We was polite, professional and respectful throughout the process. I had a terrible experience buying a car back in the 1980's. I have vowed to never go thru that kind of torture again. Ed should teach a class on how to work with a customer for other salesmen of all professions. My husband and I felt like we were given the time and education we needed to drive and navigate the bells and whistles as well.

Great experience and very professional and knowledgeable sales staff.

Great experience, the process went quickly and the people were very friendly

They estimated me to fix my car too expensive. Which I will not going to be able to afford it. So, I brought my car to a mechanic and it was 75% cheaper. And my car is like brand new. That service advisers were very nice though.

Went for my first oil change for the HR-V that I bought from them. The service was great. I was in and out in no time. They have really great people working for them. I highly recommend this dealership, and love my HR-V. You should definitely stop by and test drive one.

The guys in the service dept were very nice and fixed my glove box very quickly! Excellent service!!

Very Nice. Always get good service. Sean Has always taken care of my cars and is very professional. Honda should consider themselves lucky to have him as an employee.

Very attentive staff and good service. No other issues.

Great facility and people. Joseph Schober provided great communication on my repair.

Excellent service and very friendly people. Very nice facilities and waiting area.

This was my first time bringing my new-to-me Honda to the dealership for servicing. They were efficient, pleasant, and informative.

Love my new truck!

Standard service and tire rotation. Got car in quickly and I was out in an hour. Great waiting area with snacks, coffee. Joe Schober my Service Advisor was very nice and attentive to my needs.

Great dealership to do business with.

Have had my van serviced here multiple times and have always had great service. Erik is great

Salesman was helpful. Business office was helpful offering choices, but not pushy. AutoNation provided best deal I could find. Buying a new car is not an ideal chore, but they were helpful and made it tolerable!

I have used Auto Nation Honda ever since I bought my car in 2018 and have always received good service. My battery light came on, I called one evening and scheduled an appointment for the next morning. It was the alternator and they repaired it in a timely manner giving me options on which alternator to buy. I was pleased with my service.

Automation has served my Honda for years, traded for mazda3, decided to have automation service it. Outstanding customer service by my service advisor, Sean Fields. He always goes out of his way for the customer. Quality of work was fast and precise, reasonable pricing.

Great service! Oscar kept me updated regularly on necessary auto repairs. Car was finished in a timely manner and even cleaned up ! Thank you Auto Nation for taking care of us!

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

I just needed a appointment for a regular oil change. The service department was very helpful got me right in on the day I requested. The service advisor Mike got me checked in. I waited for my car in the lobby. In a short time, I was out and on my way. Thanks AutoNation

Best car buying experience ever. Go see Mike Taylor or Sean best deal in eastern Tennessee. We drove 90 miles to buy our car here. Mike came in early that day just to help us. They made us feel like family, not just customers. We'll definitely go back in the future.

Car had oil change and the recall fixed. Service was excellent-

Kenneth was our salesperson who was not pushy. He was very knowledgeable, professional and found us a car that was very affordable that met our needs. The rest of the staff was courteous & helpful in completing our purchase. Thank You AutoNation, we appreciate your efforts.

1st service at AutoNation people are very friendly and helpful, but when you're good your busy and need to count on about an hour.

My air conditioner was not working.. I stopped by Honda on a Saturday.. They checked my air conditioner and could not find anything. They thought it might be a leak I needed to watch. They did not charge me for their time.

My Honda Civic was in for its 30,000 mile checkup. Erik took care of everything. He was professional, knowledgeable, courteous, and answered all my questions. He's an asset to your company!

Michael was the BEST! Absolutely no pressure, super nice and knowledgeable about the vehicles. The no-haggle price was below the average, and included all the fees except tax, tag, and title which I loved. We love Honda vehicles, and we now have a new favorite dealer!

We’re very helpful and put my car on hold as I recovered from a wreck. Can’t thank them enough!

Ken was knowledgeable, helpful, professional and supplied an unbeatable price point. Thanks Ken!!

I have always had excellent service at AutoNation Honda and that is why I am a loyal customer and do business there and no where else.

I had a lot of work that needed to be done and I'm normally hesitant about going to a dealership, but it was quick, easy and in my price range.

I drove from ATL to Knoxville because they offered the LOWEST price compared to ATL. Not only did they significantly beat the price but the service was amazing.

They kept me informed on my car, asked questions what may have been done and listened if anything else.

Excellent Customer Service!! Job done well and on time.

Robin Anderson was my service rep. She did an amazing job and gave me the best customer service imaginable . She explained the service and gave me a business card so I could contact her with any questions. Great job!

Our daughter went in knowing what she wanted and Austin Smith and Glenn Quaint made it happen. Thank you for taking such good care of her!

All the people at AutoNation Honda were the best. The online salesman, Mac, was great. He knows all the CR-V features. He was amazing with the car. I bought the car in TN. , but live in S. C. Katherine Mayo knew all the paperwork that had to be done. So is so kind and helpful, smart too. Glenn Quaint in finance was also wonderful. It was a great buying experience. Hopefully, I won't need another car soon, but I will definitely drive 7 hours to go to Auto Nation Honda of Knoxville.

Excellent, service adviser, Joe, was outstanding. Quality of repairs was good and , due to car being brought in for a recall, a free rental car was furnished.

Mike Kay was excellent. No pressure but thorough and very knowledgeable. Went to buy a used CR-V for our 16 year old and left with that car plus a new 2018 CR-V for me. We’ve owned Toyota’s for 20 years, but now we love our Honda’s!

I was on the road with family when a warning message showed on my dash. I drove past them on the highway and called. They said: “bring it in”. I did, I was in and out in less than two hours with a repaired car. I would recommend them.

Great experience. Car salesman not pushy he was very nice!!! They even lended us a bow to surprise our daughter with her new car!!

Great experience. Easy car buying! Smoothh transaction.

I don’t normally bother with negative reviews, but this is one of the most notably bad experiences I have had as a consumer. I went to Autonation to look at preowned Honda Fits. After receiving no help while looking for 15-20 minutes I went inside to find someone. The salesman did not seem too enthused, but whatever, I just wanted a car. I made it very clear there was a specific number my wife and I were looking at in this situation and felt it was more than realistic. When the numbers were presented a “hard no” was given as the price was above what we were looking for....this is where it hit the fan. The salesman seemed to be in less than a wonderful mood judging by the two personal calls he took on his cell phone while going over things with us. His aggravation/frustration/anger became obvious at this point and he slung our DLs across the desk, which I caught or they would have been in the floor, and loudly (not yelling, but loud) told us “there’s the door” while slinging his arm in the air. All of this taking place in front of my 10 and 4 year old daughters. I hope they have cameras in the sales area because all of this was initiated with my wife saying “no” to the price. All of this could have been avoided by handing us our IDs, shaking of hands and an “I’m sorry, we just can’t go that low”...or whatever. The management’s idea of “resolution” to all of this not only happening, but also happening in the presence of my children was pretty much “this was already a good price”, a half-hearted apology, and a “talking to” for the salesman. I’m not unreasonable, I don’t expect something crazy in return; but I sure do expect more than that, especially with it happening in a professional setting and in front of my children.

The buying time was excessive but it was evidently a very busy day for the staff.

I recently purchased 2016 Honda CRV, regardless of the low mileage, they were much higher than anyone else, and I spent weeks researching this car. After an arduous 3 hour drive form Asheville, I decide to purchase the vehicle, out of necessity more than anyone there. I spent well over 25K, and do you these bastards sent a disabled person out on a 3 hour drive with an eighth of a tank of gas!!!!!!!! When I called to complain, their response was..." we don't fill the tanks of used cars" Can you imagine!!!!! Talk about bad customer service!!!!!

We purchased a 2018 Honda Accord Sport approximately 2 weeks ago. We stopped by a couple of weeks before as we were in Knoxville for an errand. We were greeted by Don Overall. I told him we were not buying, did not want test drive or look at cars. I wanted to "sit" in an Accord and a Civic. Just sit. We are short in stature and cars that sit too low are a problem plus the comfort of the seats are important due to a spine problem. Mr. Overall went inside, came out with keys, opened the cars, was very patient while we got in and out of the cars, gave us his card in case we needed any further information and we left. Two weeks later we contacted Mr. Overall and requested a quote on two different cars and told him we'd be there the next day. I saw a beautiful 2018 Honda Accord Sport on the showroom floor and fell in love. Comfort, seat goes up and down and back and forward, quiet, smooth, perfect for us. Mr. Overall knew everything there was to know about the different cars, patient beyond belief. All the people who were part of the sale were kind, explaining each detail. The best experience we've ever had in the purchasing of a car. I usually do not go with my husband to purchase a car. I hate the entire experience. As this car was for me and needed to fit me, I had to go. May I say that if you are a female who hates the idea of stepping on a car lot, try this dealership and ask for Mr. Overall. Pleasant experience.

I was over 322 miles on my warranty. $1,028 later, they tell me to call Honda and see if they'd help me out. They gave me the wrong number to start. When I finally got the correct number, I was told the dealership had to call Honda. A week later, this dealership said I had to call and get a case number. I called, got the case number and never heard anything from anyone. No one returned a call. I finally threatened to go to the dealership and tell every potential customer what was happening to me. I got a call back from the service manager. He said they submitted the paperwork but he honestly could've cared less. So, 5 days later I call corporate and was assured I'd receive a call back by the end of the day. Guess what.... No call. This is the worst customer service I've ever dealt with. There will never be another Honda at my house ever. Not even a lawn mower.

We have been a Honda family for over ten years and absolutely love our Hondas. Thanks for excellent customer service. I love that you care.

Service rep, Joe Aragon, was very polite and professional. He explained the amount of time as well as the cost, it would take to find the leak causing the trunk to fill with water. He was able to get my car back to me ahead of schedule. Later that day, I received an email to save 15% on repairs over $400 and $10 off an oil change - wish it was sent sooner.

Was there this morning for an oil change and tire rotation. I was forewarned it may take an hour to an hour and a half. So I set my appointment at 9am so I would have plenty of time to get to my 11:00 appointment somewhere else. I was checked in and in the waiting room by 8:50. 10:50 and I still hadn’t gotten to check out. I was late for my 11:00 appointment. An oil change takes 15 minutes, tire rotation, what, maybe 30? Even if they had to go a mile down the road to Toyota to get an oil filter or something, no reason this should have taken over 2 hours. EDIT: If I could give ZERO stars I would. DO NOT BUY the additional warranty from these people. I did, and have has to replace several parts on my own because they were not covered. I specifically asked if my upgrades were covered, because my truck has several of them. So far NONE of them have been covered and I had to pay out of packet to fix them. On second thought, just play it safe and don't buy ANYTHING from this place.

Kevin did the work and went over everything in great detail including mistakes made on my part (humorously). Outstanding. He and Mike made a great team. Will return in the future.

I had a FABULOUS experience with everyone involved in the purchase of my Van. Mack and the staff were patient with me and my family and were able to give me the deal I was hoping for. Thank you Honda for making it possible for me to own a brand new 2018 mini van

Need another key? GO HERE! Great price on getting a couple of keys made on a Honda Pilot. Purchased my own non OEM keys on amazon ($30 for 2) and they cut and programed them both for $75 + tax. Also while there they programed my auto up and down function on my pilot driver side window for free while they did the keys. It wasn't working before not sure why cause I got it used. Very professional and will be looking to them for future car purchases and service.

Happy with the service! It was done in a timely basis and I had a coupon so had a good price on oil change and tire rotation.

Couldn’t have ask for better service. Don’t know why you need more words when a few will do.

From the first phone call with Nancy who set up my appointment, the process was an excellent experience. The staff were friendly, helpful, and courteous. The service was unbelievably fast, and I was extremely impressed with the overall experience.

Very pleased with AC service on our 2008 Odyssey. Advisor Robin Anderson was professional, personal and helpful.

AC failed and brought my 2008 Odyssey to Autonation Honda. Got quick, fair, complete repair. Service Advisor Robin Anderson was professional, personal and helpful.

Shaun listened to my concerns. Discussed options. Set a timely appointment. Replicated the issue I was having. Replaced the defective part and was very friendly and assured me the issue would be rectified. You need a fleet of employees like him. TY very much Shaun for the great treatment and quality of service you provided me.

I had my car serviced at AutoNation and Oscar my rep was very helpful in seeing that my car was fixed. There was a concern after the repair and Oscar took the car and checked it back out and showed me what he found. Thanks Oscar for all your help.

Great experience! We bought a CRV EXL from Carlos, who was very professional and patient. As we have not owned a Honda previously, he had a lot of explaining to do. He responded quickly to my online inquiry and numerous emails and phone calls. Once in the car, he set up what was essential and thoroughly explained all of the features . I highly recommend Carlos!

I had a great experience at AutoNation Honda. After looking at my future car with one of their great salesman (Ed Pernick), he was extremely helpful in explaining all the options, but did not harass me with phone calls like other car salesmen have done. Again, when I took my wife by to see the car, he explained all the features to her. At this point, both my wife and I decided that this was the car for me. When I called and told him that I wanted to buy the car, he had everything ready. The car was detailed, and he had the finance manager ready to talk to me about the finance options. I really love the car. It was a great 70th birthday present. Since purchasing the car, I have several questions that the salesman has answered or gotten answers for me. Great customer service!

Service person was very pleasant, and went over details of the service done.

I purchased a vehicle from Autonation Honda in Knoxville TN last friday. I have to say I'm usually the worst customer in the world. Usually for good reason, but this day was the exception. The entire staff was easy to work with and very professional. I have never had a better car buying experience and I have bought A LOT of cars.

Joe was excellent, in and out as agreed, also the dealership was well kept

Engine emissions llght warning showing .Brought Honda Ridgeline in to have this problem corrected. Service advisor said light had been eliminated by technician .light was out but re-appeared 35 miles away from dealership.Scheduled 2nd appointment for this problem March 21, 1:00.

Awesome experience. Great communication via e-mail. I could work many details during busy travel schedule. Felt like the bent over backwards to accommodate.

like the car and price auto nation was great would recommend anyone to give them a shot

The service was a pleasant experience. They were prompt, polite and efficient servicing my recall issue.

My service at Autonation was done promptly at appointment time. The staff was friendly and efficient .

Just bought a 2005 Honda S2000 from AutoNation Honda. I sell cars for a living so I am very critical of dealerships. I must say my customer service with Carlos and the dealership was above expectations by far. Additionally, they sold me a very good vehicle that is in top shape for the year. I drove 7.5 hours one way to this dealership for my vehicle and would definitely do it again.

I recently went to Auto Nation Honda for a recall service and they treated me wonderfully with a free rental car while my car was in in the shop the lady who greeted me and got everything situated was such a delight! I can't wait to go back !