AutoNation Honda West Knoxville

Welcome to AutoNation Honda West Knoxville. We look forward to serving your Honda needs in the Knoxville area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda West Knoxville

Decided to purchase a 2017 Honda Ridgeline RTL-E. After thoroughly researching the vehicle I typed a single page specifying the exact vehicle including trim line, color and options. I gave a copy of the page to a salesperson at 3 area Honda dealers, assured each salesperson that I would not share their price with the others and requested an itemized quote by email within a week. One dealer would only give me a total price, whereas the others emailed me an itemized quote within 48 hours. AutoNation offered the best price by a substantial amount of money. I signed a contract for the quoted price and was given a 6 week to 3 month delivery time frame. The salesperson, Adrian Brickey, and sales manager were very professional and kept me informed of the progress in acquiring my vehicle, which did arrive in 6 weeks. The only negative experience I had was prior to the arrival of my vehicle I specifically requested information on a extended warranty and was told that would be provided when I actually purchased the truck. While signing the papers to buy the Ridgeline I was offered an AutoNation extended warranty with the 'now or never' option. Because I like to thoroughly research everything before spending large sums of money I said never and subsequently bought a Honda Care extended warranty from another Honda dealership. Overall I'm very happy with the treatment I have received at AutoNation and would purchase another vehicle from them. At this time I can't comment on the cost/quality of routine service or repairs as I have not needed any. PS- returned 3 months later because of a strange wind noise that occurred while driving at higher speeds on the interstate. While there I saw the general manager whom I had met when purchasing the Ridgeline. He asked me how I liked my vehicle. I stated I loved it but had encountered a minor problem. He asked me what it was and after listening to my story walked out to my truck, did a quick check, identified the probable cause, drove my truck over to the service department, explained the problem to the service representative who ordered a replacement part and made an appointment for me to return for the repair. Needless to say I'm extremely impressed the general manager remembered me, expressed a sincere interest in my enjoyment of my Honda and the problem I had experienced, and personally walked out to the parking lot to examine it. I've upped my rating from 4 to 5 stars. PPS- It's been 2 1/2 years since my Ridgeline purchase. Absolutely love the vehicle. I've had all the routine services and a single recall repair performed at AutoNation. AutoNation service has been excellent. They do at times recommend performing a few services before the time interval recommended by Honda. Thus far I have declined those services and strictly adhered to the factory recommendations.

David Edwards Apr 23, 2019

I can not express my disappointment with AutoNation West Knoxville. I purchased my CRV in May 2016. First, I will admit that the process of purchasing my CPO CRV was fine. All of my concerns were addressed and the vehicle runs great. This is the only reason I have given AutoNation 2 stars. My disappointment was in my purchase of two vehicle programs: Vehicle Care Program and the Vehicle Protection Plan. I'll talk about the Vehicle Care Program because it was the most frustrating. I purchased this because I was told that I could get oil changes, filter, tire rotation, fluid top off, and a visual inspection for 5 years at ANY Honda dealership. Priced at $255. I specifically asked if this was good at any Honda dealership because I was moving to Michigan in a few months and was told that it was. HOWEVER, when it came time for my first oil change, the Honda dealership in MI told me that this program was only accepted at other AutoNation Hondas or a Pep Boys. Well lo and behold that the closest AutoNation Honda is in Cleveland, OH, 3 and a half hours away and Pep Boys was 45 minutes away. THEN I was told that I only purchased 5 services. Each service was about $52 each. So 5 services at $52 each costs about $260. Which is only a $5 saving of the program I purchased, not counting interest on the car payment. NOW, this is the most frustrating part and why I'm writing this review. I'm currently getting my last of 5 oil changes and was told that this program I purchased only covers $38 of services.... Luckily, I already had 4 services that were covered completely at $52 because of Pep Boys past mistakes. The $38 limit is NOWHERE in my contract. I was in such disbelief that I called AutoNation myself to confirm. THEY CONFIRMED THAT THEY CHARGED ME $255 FOR 5 OIL CHANGE SERVICES BUT ONLY UP TO $38 EACH!! FIVE $38 SERVICES ONLY COVERS $190 AND I PAID $255 FOR THIS BECAUSE IT IS NOT SPECIFIED ON PAPER ANYWHERE IN MY CONTRACT. Trust me, I've looked several times and I'm BITTERLY disappointed that AutoNation would rip off their customers like this. I bought these services from Norman Lagrone. Beware buyers of vehicle programs. Update: Per Autonation's request, I tried contacting the general manager and could not get ahold of him. I left a message over a week ago and have not heard back.

Michael Holloway Jan 25, 2019

I felt good about this place when I purchased my 2011 Honda Insight from them back in 2015. Unfortunately, I wrecked the car towards the end of 2017 and it was deemed a total loss by my insurance company. I contacted Autonation to let them know that the car was a total loss....so I needed them to send the payment for the extended warranty that I purchased from them to the finance company to be used towards the unpaid balance on the car that was still owed. I spoke with Mr. Bowers in their finance department and he quickly mailed me a paper to fill out and return. I did so in March of this year. Took the paper all the way to West Knoxville, an hour from my home, and hand delivered it to be sire it made it there. He also sent me an email requesting the letter of total loss from my insurance company, which I sent back to him the very same day. A month passed. The warranty wasn't paid out. I contacted the finance dept again via phone and they checked into the situation. Said they saw where the paper was turned in, but no one had done anything with it to get the process going. The man (not sure who) said things were put into motion and to check back in a couple of weeks to see where things were. That was April. I called back on the 19th of May and spoke with Mr. Bowers again. Still no warranty pay out. He told me the email I sent was png format and needed to be jpeg. (Why didn't he inform me of that via email or telephone as soon as he received it? Instead, out of sight, out of mind. Ignore the consumer). I amended the email and resent the total loss letter in jpeg format within half an hour of speaking with Mr. Bowers. He actually told me to send it to Mr. Edmunds' email address (also an employee in the finance dept) because he knew how to handle this type of situation better and that he (Mr. Bowers) would call me in a couple of days to let me know how things were going. That was May. I called back in June and spoke with the finance dept manager Joel. He told me that the dealership has a lot of customers and it's easy to get overwhelmed with the amounts of paperwork they have to deal with. I told him that I understood, but I'm sure whoever got paid when I purchased the car didn't have to wait 6 months for that commission. He said he would get things going. Told me to call back in a week or so. That was June. I had my husband call back in July. He called and left several voicemails directly on Joel's business line. Joel never got back in touch with us. That was July. Frustrated, I gave up on the issue in August...but got tired of paying $255 a month on a car I no longer have. Especially since the pay off is only $1,700 and the warranty would cover $1,500 of that and also decrease the interest that I'm paying. So in Sept, I called and told the switchboard operator that I wanted to talk to the big person in charge. I wanted to speak to the biggest manager available at the dealership. She told me that would be the General Manager, Mr. Lynn. She told me to contact him, tell him my story and he definitely WOULD get it handled. She routed me to his business line and I got his voicemail because he was in a meeting with some company big wigs. I left a brief, albeit somewhat disgruntled, voicemail explaining my frustration with the lackluster service by his finance department. He never returned my call and the warranty STILL has not been paid out. Now it's October....8 months....8 MONTHS!!! since we started this cat and mouse game with this dealership...and we STILL haven't heard from ANYONE!!! Obviously, Autonation Honda West Knoxville has absolutely NO regard for their customers once they get their sell in the bag!! (I say customers and not clients because customers come and go quickly. The relationship between provider and purchaser is brief. Clients have long lasting, valued and repeat interaction with providers, not just treated as a way to make a quick buck). What a sad, sad way to run a business. The lack of respect and responsibility must be trickling from the very top of the chain of command with Mr. Lynn...all the way to the bottom with the clueless guys in the finance department who either don't care enough to file for someone's warranty pay out, or have no idea HOW to do their jobs. Except for that switchboard operator. Maybe she should be running the place because she is the only one who seemed to give a d@mn! If you want caring, personable, trustworthy service, DO NOT purchase from this dealership!

Tia Van Etten Irwin Oct 14, 2018

I usually take my car to another dealer for service. Have never had any issues before and had always had a pleasant experience with them. My wife and I planned to run errands the day we dropped my car off here since it was on the way to where we were going. I was met by an unfriendly service manager that I seemed to be annoying. They looked up my car and said the VIN didn't exist (did this to my wife on her car once too). My guess is they don't want to record service and instead they are hoping you forget and then ask you again next time. Anyways, I just dropped my car off for an oil change and tire rotation. Simple. I got a call from another service manager about an hour later that the car was done. Great. I get another call about 5 minutes later from the same unfriendly service manager stating that the lug studs were messed up and they needed to replace my whole wheel bearing and hub assembly to replace the 1 broken stud. He said that the aftermarket wheels and lugs were to blame on my car. Let's pause here for a minute. I have had the same wheels and lugs on my car for over 60k miles and never had an issue after they have been taken off and put back on dozens of times. He said that the tech tried to put the lug back on and then "cleaned up" the inside of the lug nut. Turns out that didn't work and they messed up the stud. They refused to pay for the mistake. They wanted to replace the whole rear assembly for $400+ since they claimed that you could not just replace the stud. I called our usual dealer and explained the situation - including the fact that they were aftermarket wheels and lugs. They said that their price to replace would be around half of what this dealer quoted and that if they had made the mistake, they would have fixed it. I called back and explained that I would be picking the car up with 3/4 lugs attached on the affected wheel and taking it somewhere else. I went to an independent dealer about .5 mile away per recommendation from my friends who are service managers at other dealers. Turns out that the broken stud was on the FRONT of the car and the stud would have been easily replaced for about $50. I know this because I have done it myself. The tech also managed to strip another stud on the same wheel and they failed to notice the nail that I had picked up on the same tire. So in short, they tried to make me pay for a service that I didn't need that was going to be far more expensive than what needed to be replaced. They were hoping I would just say "ok", they would replace the cheaper part, charge me for the more expensive one, and I would be none the wiser when I came to pick it up. On the sales side, my wife bought this same car from them. Somehow they couldn't find the VIN to the same car that they had sold us, lol. When my wife was about to sign the dotted line, they told her that the car had been in a wreck, but somehow managed not to let us know that before.... We will never be back and I suggest you go to pretty much any other dealer in Knoxville.

bridges3 Jun 17, 2016

I went out on Labor day weekend to shop for a used, certified Honda Accord in the range of 2010-12. I found an acceptable one at another local dealer but wanted to check at AutoNation too. I was greeted by a salesman, Rhett, who was very cordial and who showed me what they had available. I again found a unit that appeared to meet my needs. We then went through the price negotiation phase and arrived at a price that seemed reasonable in a relatively short time. I told Rhett that I would like to buy the car but could not complete the transaction until the following week. However, I offered to leave a $500 deposit for them to hold the car for me. At that point, a sales manager, Russ, came out to talk. I explained to him and Rhett that I wanted to pay cash for the car but did not have sufficient funds in my checking account to do that right now. I told them that I would need two normal business days to transfer the needed money. Since Monday was a banking holiday, I would need Tues. & Wed. to complete my transfer. Thus, I could write a valid check on Thursday. Russ said that they could not accept a deposit to hold the car but noted that they could hold my check until it was good (Thur.). He added that it takes them several days to "run the paperwork" so holding would not be a problem. Okay I said. I then went to see another person, Norm, who I think is something like a business manager. We signed a lot of paperwork and when he asked me for the check, I repeated the story that Russ agreed that the check could be held until Thursday. He seemed to understand and agree and the car was driven to my house. I took the car and they took my check. The following week, I got a letter from my credit union that they bounced my check (on Wed.) for insufficient funds and charged me a return fee of $35. The check was paid on Thursday when it was re-submitted. The bottom line is that after telling my salesman, a sales manager, and a business manager that my check had to be held until the funds were available (and they agreed), that request was simply ignored. The monetary damage to me was only $35 but the personal damage was somewhat more. I have a management service history with my credit union and it was rather embarrassing to face former associates as one who wrote a bum check. It was certainly not something I was very proud of. Finally, a "certified" Honda is supposed to come with an owners manual for the appropriate model and year. I told my salesman that I did not get one. And to be honest, I don't think I ever will.

Pyxel Sep 20, 2014

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